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Verify the account through
accessible from the customer’s network, reattempt using a hotspot; if cellular/hotspot
still does not work, contact tech support: (908) 355-7995.
*Access to the account may imply one of the following: Internet speeds are slow, a firewall is
prohibiting MSP to Web interaction, there is an IP conflict on the network, port prioritization is
affecting traffic, or parental controls within the router are disrupting communication.
On a computer or laptop connected to the same router, Go to
created for this OmniLogic. IF unable to access this account, verify the customer’s internet is NOT down and contact
technical support. IF able to access the account, please call a network professional for more assistance
*
.
Laptop/PC test
Step 1M
1. Wired Ethernet: “MSP Not Found” (cont.)
