45
2. Wi-Fi Connection: “MSP Not Found” (cont.)
NOTE: Mobile hotspots generally rely on cellular service. For best results, make sure
cellular service is 3G or better when conducting a mobile hotspot test.
Unplugging the power cable at the router will ensure it is not reset to factory default.
Setup a mobile hotspot and connect the MSP to that
hotspot (
pg. 23
). Check for IP addresses in the MSP. IF
still NO IP addresses, then replace the
HLWLAN
. IF IP
addresses appear, contact a network professional
*
.
Unplug the power to the router, once completely
down, plug the power back in an wait 5 minutes, then
attempt registration. IF successful, problem is solved. IF
unsuccessful go to 2Q.
Connect to a Hotspot
Power cycle the router
*IF IP addresses appear after connecting to a hotspot then the problem is likely related to: internet
service is down, incorrect network password, Wi-Fi signal is unreliable, OR incompatibility between
the MSP & Router. NOTE: There have been reported compatibility problems with Pace/
U-verse, modem/router combos; adding a third party router may resolve the issue.
Step 2O
Step 2P