Section C
(IP Addresses)
2. Wi-Fi Connection: “MSP Not Found” (cont.)
37
Contact Tech
Support:
(908)355-7995
YES
Go to:
www.haywardomnilogic.com
& login to account
Are you able to
access account?
NO
The problem is likely:
-Firewall
-IP conflict
-Port Prioritization
-Parental Controls
-Corrupt Config.
-Wi-Fi Signal is unreliable
*Please contact ISP or
Network Professional
Connect to a
hotspot &
rescan
MSP
registration
successful?
Power Cycle
router
MSP
registration
successful?
YES
NO
Power cycle
OmniLogic
Problem
solved
MSP
registration
successful?
YES
The problem is likely:
-Internet is down
-Slow Internet speeds
-Firewall
-IP conflict
-Port Prioritization
-Parental Controls
*Please contact ISP or
Network Professional
YES
NO
NO
On a device
connected to
home network
Verify customer’s
internet is not
down