32
Most networks run Dynamic (DHCP); this means the router issues IP addresses to
connected devices. Static networks, although rare in residential applications, require
programmed IP credentials to make full connection with the router.
On the MSP, go to config>network.
Verify the Network
is set to Dynamic AND IP addresses appear under ‘local
IP’, ‘netmask, & ‘gateway’
*
. IF they DO NOT appear, go
to 1J. IF IP addresses appear AND registration is still
unsuccessful, jump to step 1M.
Verify the router is issuing IP addresses based off DHCP.
To get out to the internet, if owner simply plugs into
the router, then it is DHCP. IF DHCP, go to step 1K. IF
static, IP credentials must be provided to continue,
contact the network administrator for this information.
Check for IP addresses
Verify the router is set to DHCP
NOTE: When the MSP is in Daylight mode when dynamic is selected it should have a grey
background.
Step 1I
Step 1J
Router
Ethernet
1. Wired Ethernet: “MSP Not Found” (cont.)
