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PoE or Power over Ethernet typically only appears in switches or sophisticated routers.
The WAN port should be reserved for internet feed into the router ONLY. DO NOT plug
the MSP’s Ethernet cable into a PoE or WAN port
Verify the Ethernet cable is securely connected on
BOTH the MSP and at the Router/modem. IF correct, go
to step 1D. IF not, secure any loose connections.
Verify the Ethernet cable that runs between the MSP
and router/modem is not plugged into a PoE or WAN
port. IF correct, go to step 1E. IF not, correct & retest.
Verify Ethernet connections
Verify router port type
1. Wired Ethernet: “MSP Not Found” (cont.)
Step 1C
Step 1D
MSP
Router
