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Routers may take as long as 3 minutes to fully reboot after power is returned. To
power cycle, it is recommended to unplug the router from its power source as apposed
to pressing any reset buttons (reset buttons can reset some routers to factory default).
On a computer or laptop connected to the same router,
verify whether or not the device has internet access. IF
NO internet, go to step 1L. IF internet access is available
please contact a network professional for more
assistance.
Reboot the router and modem (if applicable), wait
three minutes & retest. Verify whether or not internet
access is available. IF Internet access is available,
reattempt registration. Contact a network professional
IF registration fails or NO internet access is available.
Laptop/PC test
Reboot router/modem
Step 1K
Step 1L
1. Wired Ethernet: “MSP Not Found” (cont.)