Hayward OmniLogic Troubleshooting Manual Download | Manualshive

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2. Wi-Fi Connection: “MSP Not Found”

If the OmniLogic system has not been configured, web registration will not be

successful. If not configured, load a backed-up file or complete the configuration

process before continuing.

Locate the ‘config’ icon & go to system info. Verify the

MSP rev. matches the latest found at

www.hayward.com

Support Center> Automation >

OmniLogic > Firmware Updates (under MSP). IF not,

follow steps on

pg. 10-12

. IF correct, go to step 1B.

When configured, system dashboard will appear. When

not configured or it has been removed, the

configuration icon will default in the center of the

screen (as shown above). IF configured, go to step 1C. IF

not, complete the configuration process & retest.

Verify the Firmware is up-to-date

Verify MSP is Configured

Step 2A

Step 2B

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Summary of Contents for OmniLogic

Page 1: ...OmniLogic Network Troubleshooting Guide TSG OLN144c Copyright 2016 Hayward Industries Inc ...

Page 2: ...zardous voltage can shock burn cause serious injury and or death To reduce the risk of electrocution and or electric shock hazards Only qualified technicians should remove the dead front Replace damaged wiring immediately Insure panel is properly grounded and bonded ...

Page 3: ...d Firmware 10 Upgrade Firmware 11 12 Directly Connect Via Ethernet 13 14 Connect Via Wi Fi 15 18 Create a Web Account 19 Register OmniLogic 20 21 Safely Reboot MSP 22 Connect MSP to a Hotspot 23 Verify Web Server Information 24 Troubleshooting Pg 25 50 1 Wired Ethernet MSP Not Found 26 34 2 Wi Fi Connection MSP Not Found 35 47 3 24V LED Not Illuminated 48 50 3 ...

Page 4: ...ers and servicers to back up existing configurations as well as upgrade the system with the latest revision in minutes With touch screen technology the MSP or display allows users to navigate through screens and commands in virtually any lighting condition Each OmniLogic base unit supports up to 10 relays 8 valves 8 heaters and 8 sensors It also supports up to 25 themes groups and 50 favorites 4 ...

Page 5: ...MSP Main System Processor display MPP Main Panel Processor main board MP Main Panel enclosure PSU Power Supply Unit PWR Supply I O Input Output Expansion Card HVR High Voltage Relay LVR Low Voltage Relay LVA Low Voltage Actuator RB Relay Bank ...

Page 6: ...ects Cell Circuit D 2 4 wire Comm Bus M Relay Bank HVR 5 8 V Transformer Output 24VAC Cell Circuit E 2 RS485 Comm N High Voltage Relay HVR 1 4 W DC from Power Supply Board Function F 3 High Speed Buses O High Voltage Relay HVR 9 10 X 4A Fuse Transformer Cell Circuit G 1 High Speed Terminal Block P 2 20A Fuse Surge Protection Y Transformer Input 120VAC Cell Circuit H 4A Fuse Valve Actuators Q 1 5A ...

Page 7: ...A2 Ethernet Port used for both Wired Wi Fi network operation B2 USB Port uploading firmware backing up loading configuration C2 MSP Connection Input Output D2 MSP Ribbon Cable E2 MPP Connection Input Output A2 B2 C2 D2 E2 A2 B2 HLX LOC DSP ...

Page 8: ...E of the HLWLAN D3 UNUSED E3 LAN PoE Port Ethernet cable from the LAN PoE to PoE of the injector F3 PWR LED indicates HLWLAN has Power over Ethernet from injector G3 LAN LEDs indicate connection with local area network H3 WLAN should only appear when SSIDs are available I 3 Signal LED should only appear when connected to Wi Fi network C3 A3 B3 E3 F3 D3 Injector HLWLAN G3 H3 I3 ...

Page 9: ...OmniLogic How To ...

Page 10: ...ready be connected to your computer Step 3 From the Save As window navigate to the desired USB drive Note please make sure to select the root directory of the USB drive Step 4 Before saving change the Save as type to All Files AND remove the txt file extension that automatically appears Then click on Save button Note failing to remove the txt file extension will result in an unreadable firmware up...

Page 11: ...drive into the side of the MSP and follow the steps provided below Press the power button Select service mode Tap the Upgrade icon Tap device to upgrade then check mark Step 1 Step 2 Step 3 Step 4 How To Upgrade Firmware ...

Page 12: ... Select latest file downloaded from web Press check mark to start the upgrade process DO NOT power off while in process Press check mark when complete 100 system will reboot Step 5 Step 6 Step 7 Step 8 How To Upgrade Firmware cont While upgrade is in process DO NOT POWER OFF OR REMOVE USB DRIVE ...

Page 13: ...ve diagram for CAT6 right verify wires match Test the Ethernet wire using a LAN tester to confirm cable integrity and wiring LAN testers are critical to qualifying data cabling Connect Ethernet cable to the router modem Make sure the cable IS NOT plugged in to a PoE or WAN port Step 1 Step 2 Step 3 Step 4 How To Connect Directly Via Ethernet OmniLogic Enclosure 30 MIN to reach MSP ...

Page 14: ...en confirmed Proceed to How To Create a Web Account followed by How To Register an OmniLogic Step 5 Step 6 How To Connect Directly Via Ethernet cont 14 NOTE Both CAT5e and CAT6 type cables can be run at a maximum distance of 328ft to maintain 1Gbps of data transfer however CAT6 has more shielding which makes it less susceptible to data losses over distance ...

Page 15: ...ess than 3Mbps consider moving the router to a location that improves backyard Wi Fi without forfeiting other requirements Plug the short Ethernet cable provided into the port labeled LAN on the injector Then plug the other end of that same Ethernet cable into the MSP Step 2 Step 2B Step 3 How To Connect Via Wi Fi Use the steps provided to set up and configure the HLWLAN to a Wi Fi network prerequ...

Page 16: ...he HLWLAN POWER found on the OmniLogic s MPP main board Restore power to the OmniLogic Verify the MSP s Ethernet LEDs are illuminated as well as the PWR and LAN from the HLWLAN Step 4 Step 5 Step 6 Step 7 PoE Power over Ethernet the cable plugged into the injector s PoE port should NEVER terminate at the MSP Power from the injector goes to the HLWLAN ONLY How To Connect Via Wi Fi cont ...

Page 17: ...work password followed by the check mark to complete Step 9 Step 10 Step 11 For best results make sure the MSP firmware is updated to the latest revision www hayward com Support Center Automation OmniLogic Firmware Updates Step 8 NOTE The network password IS CASE SENSITIVE To confirm connection go to Config Network and verify IP addresses appear under the dynamic tab How To Connect Via Wi Fi cont ...

Page 18: ... OmniLogic select Register New User otherwise log into existing account Step 12 Once connections have been confirmed Proceed to How To Create a Web Account pg 19 followed by How To Register an OmniLogic pg 20 How To Connect Via Wi Fi cont ...

Page 19: ... browser and type http www haywardomnilogic com Select Register New User located in the bottom left of the sign in window Fill in all the information including username and password then press Save to continue Read all listed information including the privacy policy check the box press Next Step 1 Step 2 Step 3 Step 4 ...

Page 20: ...and password of your account then select SIGN IN Read all listed information including the privacy policy check the box press Next Read the reminder information and select Yes to start MSP registration Fill out all required fields including the MSP System ID then press Save Step 1 Step 2 Step 3 Step 4 NOTE The MSP System ID can be found under config system info in the top banner of the screen ...

Page 21: ...Section 2 if troubleshooting for Wi Fi Once a unit is registered either the dashboard will appear bottom image of step 5 OR a table will appear only applicable if multiple MSPs are registered to a single account Step 5 Step 6 NOTE If the web server is unable to locate the OmniLogic system the following message will likely appear Msp System ID you have input was not found please input a valid MSP I...

Page 22: ...his confirmation screen appears tap the icon to reboot OR turn off the system breaker to power down Step 2 Step 3 Step 4 When rebooting the OmniLogic it is advisable to do so through the MSP and NOT directly through the breaker This reboot procedure covers a safe restart Step 1 How To Safely Reboot MSP NOTE This method does not suspend power to the HLWLAN if applicable ...

Page 23: ...Enter the network password followed by the check mark to complete Step 3 Step 4 NOTE This process is for testing purposes ONLY Use the steps provided to connect the MSP to a mobile Hotspot bypasses the home network How To Connect an MSP to a Hotspot Step 1 Step 2 NOTE The network password IS CASE SENSITIVE To confirm connection go to Config Network and verify IP addresses appear under the dynamic ...

Page 24: ... be possible On the right of the dashboard locate and tap the config icon Press the web server option on the right side of the screen Verify that the main IP address is 198 61 209 236 and backup 166 78 4 254 To change select the IP address enter correct value and select check to save Step 1 Step 2 Step 3 Step 4 WARNING ONLY CHANGE THESE ADDRESSES IF they do not match those outlined on step 3 ...

Page 25: ...Network Troubleshooting OmniLogic ...

Page 26: ...und YES NO Fix retest Fix retest NO Use a working port on router run above ground test cable NO Under dynamic MSP has IP addresses Is the MSP configured Go To Section B Next Page Go To Section C Next Page LAN Test cable did it fail Replace cable verify distance NO YES YES YES NO Configure MSP retest YES NO 26 Replace MSP HLX LOC DSP Does router have port status LEDs YES NO At router are LEDs activ...

Page 27: ...s On a computer connected to the same router Go to www haywardomnilogic com login to account Are you able to access account NO The problem is likely Slow Internet speeds Firewall IP conflict Port Prioritization Parental Controls Please contact ISP or Network Professional Contact the Network administrator for IP credentials 27 Reboot router wait 3 minutes retest Does the laptop have internet access...

Page 28: ...configuration icon will default in the center of the screen as shown above IF configured go to step 1B IF not complete the configuration process retest Locate the config icon go to system info Verify the MSP rev matches the latest found at www hayward com Support Center Automation OmniLogic Firmware Updates under MSP IF not follow steps on pg 10 12 IF correct go to step 1C Verify MSP is Configured...

Page 29: ...rt Verify the Ethernet cable is securely connected on BOTH the MSP and at the Router modem IF correct go to step 1D IF not secure any loose connections Verify the Ethernet cable that runs between the MSP and router modem is not plugged into a PoE or WAN port IF correct go to step 1E IF not correct retest Verify Ethernet connections Verify router port type 1 Wired Ethernet MSP Not Found cont Step 1...

Page 30: ...e LAN test replace cable retest Verify LEDs appear where the Ethernet cable plugs into the router modem port IF LEDs are NOT active go to step 1G IF correct OR router does not have status LEDs go to step 1H Test Ethernet cable Inspect router modem port NOTE Ethernet wires that are kinked damaged miss wired or extend a distance greater than 328 feet typically fail a LAN test Running a replacement c...

Page 31: ...ter s LEDs are still not active replace the MSP HLX LOC DSP IF active go to step 1H On the MSP verify that at least one LED is active When both LEDs are active it confirms a connection is made AND data is being transferred back and forth IF LEDs are ON go to step 1I IF NOT replace MSP HLX LOC DSP Plug into an active router port Inspect MSP s Ethernet port WARNING Prior to disconnecting any other c...

Page 32: ... go to 1J IF IP addresses appear AND registration is still unsuccessful jump to step 1M Verify the router is issuing IP addresses based off DHCP To get out to the internet if owner simply plugs into the router then it is DHCP IF DHCP go to step 1K IF static IP credentials must be provided to continue contact the network administrator for this information Check for IP addresses Verify the router is...

Page 33: ... whether or not the device has internet access IF NO internet go to step 1L IF internet access is available please contact a network professional for more assistance Reboot the router and modem if applicable wait three minutes retest Verify whether or not internet access is available IF Internet access is available reattempt registration Contact a network professional IF registration fails or NO i...

Page 34: ...action there is an IP conflict on the network port prioritization is affecting traffic or parental controls within the router are disrupting communication On a computer or laptop connected to the same router Go to www haywardomnilogic com log into the account created for this OmniLogic IF unable to access this account verify the customer s internet is NOT down and contact technical support IF able...

Page 35: ...ce failed cables retest On MPP Is the 24V LEDs ON YES YES NO Replace HLWLAN On MPP is 24VDC present at HLWLAN Power NO YES Proceed to Section 3 to diagnose power YES NO Is the MSP configured Configure MSP retest NO 35 YES Go To Section B Next Page Go To Section C pg 32 Run Ookla are speeds higher than 3MB 3MB Connect phone or Wi Fi enabled device to network Identify location where speeds are suffi...

Page 36: ...Incorrect network password Wi Fi signal is unreliable YES Power Cycle MSP rescan Contact the Network administrator for IP credentials Under dynamic MSP has IP addresses MSP registration successful Problem solved YES NO Go To Section C Next Page Power cycle Router modem wait 5 minutes rescan Under dynamic MSP has IP addresses YES NO Connect to a hotspot rescan Under dynamic MSP has IP addresses YES...

Page 37: ...gnal is unreliable Please contact ISP or Network Professional Connect to a hotspot rescan MSP registration successful Power Cycle router MSP registration successful YES NO Power cycle OmniLogic Problem solved MSP registration successful YES The problem is likely Internet is down Slow Internet speeds Firewall IP conflict Port Prioritization Parental Controls Please contact ISP or Network Profession...

Page 38: ...matches the latest found at www hayward com Support Center Automation OmniLogic Firmware Updates under MSP IF not follow steps on pg 10 12 IF correct go to step 1B When configured system dashboard will appear When not configured or it has been removed the configuration icon will default in the center of the screen as shown above IF configured go to step 1C IF not complete the configuration process...

Page 39: ... verify the injectors power cable is plugged firmly into the OmniLogic MPP IF correct go to step 2D IF incorrect fix repeat steps on pg 15 18 On the back of the HLWLAN verify both the Power LED at least one of the LAN LEDs is ON or Flashing This will indicate whether or not power has been supplied to the HLWLAN and if communication has been established with the local area network IF LEDs are not O...

Page 40: ...ug both Wi Fi cables and conduct a LAN test on each cable using a LAN tester IF cable s fail the LAN test replace all failed cables IF both cables pass go to step 2F On the MPP verify the 24V LED is illuminated IF the LED is ON or you are unsure go to step 2G IF the LED is clearly off proceed to Section 3 pg 48 to diagnose system power Conduct LAN test on cables Inspect 24V LED on MPP Step 2E Step...

Page 41: ...nose system power Verify the network name password are both correct NOTE passwords ARE case sensitive should not include the symbol AND no spaces IF correct go to step 2I otherwise correct through the network router Verify 24VDC on MPP Network name password Step 2G Step 2H Unless changed by the homeowner or network installer the SSID network name and the default password are often published on the...

Page 42: ...a location where speeds consistently exceed 3Mb 3Mb relocate the HLWLAN to this location then rescan attempt registration On the MSP go to config network Verify the network is set to Dynamic AND that IP addresses appear under local IP netmask gateway IF IP addresses DO NOT appear go to 2K IF addresses appear AND registration is still unsuccessful jump to step 2P to determine why registration is st...

Page 43: ...cycle the MSP steps on pg 22 When the OmniLogic boots back up wait 3 minutes rescan the network entering the password After 5 minutes IF IP addresses appear go to step 2M IF no IP addresses go to 2N Verify the router is set to DHCP Power cycle MSP and rescan Step 2K Step 2L Most networks run Dynamic DHCP this means the router issues IP addresses to connected devices Static networks although rare i...

Page 44: ...ep 2P Unplug the power to the router Once completely down plug the power back in an wait 5 minutes then rescan IF IP addresses appear back up to step 2M IF NO IP addresses go to step 2O Attempt registration Power cycle the router Step 2M Step 2N Some routers may have a power button and others have a reset button Unplugging the power cable at the router will ensure it is not reset to factory defaul...

Page 45: ... addresses appear contact a network professional Unplug the power to the router once completely down plug the power back in an wait 5 minutes then attempt registration IF successful problem is solved IF unsuccessful go to 2Q Connect to a Hotspot Power cycle the router IF IP addresses appear after connecting to a hotspot then the problem is likely related to internet service is down incorrect netwo...

Page 46: ... NO IP addresses then go to 2S IF Registration is successful contact a network professional Power cycle MSP Register while connected Hotspot IF IP addresses appear after connecting to a hotspot then the problem is likely related to Internet is down slow Internet speeds firewall IP conflict port prioritization or parental controls NOTE Mobile hotspot generally rely on cellular service For best resu...

Page 47: ...ogin was successful please contact a network professional for more assistance Log into OmniLogic account Step 2S IF IP addresses appear after connecting to a hotspot then the problem is likely related to Firewall IP conflict port prioritization parental controls corrupt config or Wi Fi signal is unreliable NOTE If experiencing trouble logging into the web account verify the username and password a...

Page 48: ... HLX PCB MAIN Test PSU input Is 120VAC present between black white wires YES Replace PSU HLX PSUPPLY NO Test incoming power NO Is 120V present at breaker Resolve at breaker YES Test 5amp fuse 5amp fuse has continuity YES Replace MPP HLX PCB MAIN NO Replace Fuse GLX F5A PAK10 3 24V LED Not Illuminated ...

Page 49: ...o 3B Test between the black and white wires for 120VAC IF no low continue to step 3C IF voltage is correct then the power supply will need to be replaced HLX PSUPPLY Test PSU output Test PSU input The power supply located in the lower right portion of the cabinet converts 120VAC to 12VDC and 24VDC The 12vDC circuit drives communication and the 24VDC circuit drives relay activation Step 3A Step 3B ...

Page 50: ...tem will not receive power Check for 110 130VAC off of the breaker IF low voltage resolve at power source breaker IF voltage is correct check 5 amp fuse IF fuse is good replace MPP HLX PCB MAIN otherwise replace the fuse GLX F5A 10PK Check MPP power Step 3C 3 24V LED Not Illuminated cont ...

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