Harmonic Drive SC-610 Series, Operation Manual

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Page A8 Operations Manual SC-610
Harmonic Drive AG 900105 11/2005
Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few problems installing
the SC-Drive. If you do have a problem, read this section first. In WorkBench v5, use the Error Log tool to
view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the
SupportMe™ feature can be used.
SupportMe™ feature
The SupportMe™ feature (on the Help menu) can be used to e-mail information to technical support
departments (or anyone else you choose). If required, you can choose to add your program files as
attachments. WorkBench v5 will automatically start up your e-mail program and begin a new message, with
comprehensive system information and selected attachments already in place. You can add any additional
message of your own and then send the e-mail. The PC must have email facilities to use the SupportMe™
feature. If you prefer to contact technical support by telephone or fax, contact details are provided at the front
of this manual. Please have the following information ready:
•
The serial number of your SC-Drive.
•
The catalog number indicating the type of SC-Drive you have.
•
Use the Help, about menu item in WorkBench v5 to view details about your system.
•
The catalog and specification numbers of the motor that you are using.
•
Give a clear description of what you are trying to do, for example trying to establish communications
with WorkBench v5 or trying to perform fine-tuning.
•
Give a clear description of the symptoms that you can observe, for example the Status display, error
messages displayed in WorkBench v5, or the current value of any of the MintMT error keywords
AXISERROR
,
AXISSTATUS
,
INITERROR
,
MISCERROR
and
DRIVEERROR
.
•
The type of motion generated in the motor shaft.
•
Give a list of any parameters that you have setup, for example the motor data you entered/selected
in the Commissioning Wizard, the gain settings generated during the tuning process and any gain
settings you have entered yourself.
Power-cycling the SC-Drive
The term „Power-cycle the SC-Drive is used in the Troubleshooting sections. On models with a customer
supplied 24V supply, remove the 24V supply, wait for the SC-Drive to power down completely (all Status
LED segments will turn off), then re-apply the 24V supply. On models with an internally generated 24V
supply, remove the AC power supply, wait for the SC-Drive to power down completely (all Status LED
segments will turn off), then re-apply AC power.