Hardi HC 9600, Operator'S Manual

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4 - System setup
83
Forgotten Passwords
When a Manager forgets his password, he won't be able to access Setup.
Tech Support will be able to generate a password based on the serial number and firmware of the monitor.
Password generator will require the following
information:
A. Display serial number
B. Major revision
• First digit of firmware version.
C. Minor revision
• First digit of firmware version after
decimal.
Example
A. Version 5.4
B. Major = 5
C. Minor = 4
Only needed when a Manager forgets their
password and works within the display until
firmware is upgraded.
How will Tech Support identify if the person calling in is a Manager or not?
They will ask the caller, “Are you a Manager in the display?” If the customer answers yes, Tech Support will generate the
password. If the customer answers no, Tech Support will require a Manager to authorize the display to be unlocked.
What if a customer doesn’t want to risk forgetting passwords and generating new ones?
A display does not need to be locked with a password. The display can be operated without passwords. Operators can
also be setup with limited or customized access without passwords.
Tips
• Managers, keep a record of all passwords set in the display.
• Operators, write down your personal password.
• To avoid Operators obtaining unwanted access to a display, instruct them to call a Manager for help with passwords
before calling Tech Support.
Businesses Tab
The businesses are displayed in lists, with the Active business displayed in bold face type. All new data is logged to the active
business; therefore a business must be set as Active before you can log any new data to it.
• Press to add a business.
• Edit an existing business by highlighting that name and pressing button.
• Press to remove a business.
Release:
Serial Number:
Hardware ID:
Hardware Rev:
DISPLAY
CAN A CAN B
Devices
Diagnostics
Application:
Branch:
Build:
Schema:
Interchange:
Database:
File Format:
Run Time:
Boot Counter:
Businesses