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Exabyte VXA-2 AUTOPAK1X7 Product Manual Download Page 78

70

P

RODUCT

 M

ANUAL

 

1010964

Chapter

 

6

  T

ROUBLESHOOTING

 

AND

 E

RROR

C

ODES

77

Interface disabled

. The 

autoloader was not in the correct 

control mode when the operator 

sent a command. 

Make certain you have set the correct control mode. If it is, 

contact your service provider.

91

Command aborted

. An 

operation was aborted from the 

LCD, through SCSI, or through 

the serial port while it was in 

progress. 

No corrective action required.

97

Drive not installed

. There is not 

a tape drive installed.

!

Make sure the autoloader is not being used by any host, 

then reset the autoloader from the operator panel. If 

necessary, power the autoloader off and back on to reset 

the tape drive.

!

If the error persists, contact your service provider. The cable 

connection between the tape drive and the autoloader may 

be loose.

130

SCSI chip error; SCSI 

unexpected int; SCSI int stuck 

error

. There is a SCSI chip 

failure.

!

Make sure the autoloader is not being used by any host, 

then press 

[RESET] 

on the operator panel. 

!

If the error persists, contact your service provider or Exabyte 

Technical Support. You may be asked to supply a diagnostic 

listing; you may need new firmware or a new controller 

card. 

131
132
133
134
135
136
137

194

All slots are full

. All cartridge 

magazine slots contain a 

cartridge.

This error only appears when you are performing a demo. 

Remove at least one cartridge from the magazine.

195

All slots are empty

. All cartridge 

magazine slots are empty.

This error only appears when you are performing a demo. 

Insert at least one data cartridge into the magazine.

197

Tape in drive can’t move

. 

Command cannot be executed 

because there is a cartridge in 

the tape drive.

Remove the cartridge from the tape drive and reissue the 

command.

Table 6-1

Autoloader error codes   (continued)

Code

Description

Corrective action

Summary of Contents for VXA-2 AUTOPAK1X7

Page 1: ...1010964 000 EXABYTE VXA 2 AUTOPAK1X7 AUTOLOADER PRODUCT MANUAL ...

Page 2: ...f this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Exabyte Corporation reserves the right to revise this publication without obligation of Exabyte Corporation to notify any person or organization of such revision or changes TRADEMARK NOTICES Exabyte Exapak VXA and VXAtape are registered trademarks M2 MammothTape SmartC...

Page 3: ... instructions or product specifications Repair or modification by any one other than Exabyte s personnel or agent in a manner differing from the maintenance instructions provided by Exabyte Removal of the Exabyte identification label s Physical abuse due to improper packaging of returned autoloader If problems with the autoloader occur contact your maintenance organization do not void the product ...

Page 4: ...xabyte Corporate Headquar ters Exabyte Corporation 1685 38th Street Boulder CO USA 80301 303 442 4333 To obtain technical support Exabyte Technical Support 1 303 417 7792 1 303 417 7190 fax World Wide Web www exabyte com To order supplies and accessories Exabyte Sales Support 1 800 774 7172 1 800 392 8273 Exabyte Media To return equipment for service Exabyte Service 1 303 417 7791 US Teleplan 800 ...

Page 5: ... Autoloader to the SCSI Bus 14 Powering on the Autoloader 15 Verifying the Hardware Installation 16 3 3 3 3 Configuring the Autoloader 17 Using the Operator Panel 18 Setting Configuration Options 22 Checking the Setup 32 4 4 4 4 Operating the Autoloader 33 Removing and Replacing the Magazine 34 Cleaning the Tape Drive 36 Ejecting a Cartridge Manually 38 Monitoring the Tape Drive s LEDs 39 Resettin...

Page 6: ...s 63 Troubleshooting 64 Error Codes 67 7 7 7 7 Shipping the Autoloader 73 Preparing the Autoloader for Shipping 74 Removing the Autoloader from a Rack 77 Packing the Autoloader 79 A A A A Specifications 81 Storage Capacity 82 Size and Weight 82 Performance Specifications 82 Power Specifications 84 Environmental Specifications 85 Shipping Specifications 89 Safety and Regulatory Agency Compliance 90...

Page 7: ... autoloader options Operation When you are ready to put the autoloader into operation Read Chapter 4 to learn how to remove and replace the magazine clean the tape drive reset the autoloader and view autoloader information Maintenance Troubleshooting and Service If you need to perform basic autoloader maintenance troubleshoot problems or return the autoloader for service Read Chapter 5 for mainten...

Page 8: ...D Rev 11 EIA Rack Standards RS 310 B CONVENTIONS USED IN THIS MANUAL This manual uses the following conventions Enter Boxed text indicates keys on the operator panel NOTE Notes provide additional information or suggestions about the topic or procedure being discussed Important Read text marked by the Important icon for information that will help you complete a procedure or avoid extra steps Cautio...

Page 9: ... medium sized office environments Occupying just 1 cubic foot of space the AutoPak1x7 is optimized for desktop applications Easy to operate and designed to be compatible with all major software applications the AutoPak1x7 requires virtually no IS administration The AutoPak1x7 can store up to 1 1 terabytes TB of information on 7 data cartridges and can achieve a data transfer rate of up to 43 2 gig...

Page 10: ... select configuration options and control the robot Robotic cartridge handler robot The robot moves cartridges between storage slots and the tape drive Wide low voltage differential LVD SCSI interface The autoloader and tape drive each support independent sets of SCSI messages and commands and can be connected to an LVD SCSI bus Tabletop or rack mount configuration The autoloader is designed as a ...

Page 11: ... autoloader s front panel components LCD and keypad operator panel The two line LCD liquid crystal display and keypad allow you to view the operational status of the autoloader access a menu of operations and view status messages Cartridge magazine The autoloader includes one removable magazine that stores up to seven cartridges Figure 1 1 Front panel components ENTER ESCAPE MENU STATUS RESET REMO...

Page 12: ...al components Robot The robot moves a cartridge between the magazine and the tape drive Magazine present sensor The magazine present sensor detects whether the cartridge magazine is installed Tape drive The autoloader contains one tape drive Figure 1 2 Internal components Robot Tape drive Magazine present sensor ...

Page 13: ... module The power entry module includes the AC power connector and the power switch 9 pin serial port The serial port allows you to connect a serial cable to the autoloader and use a terminal emulation program to perform diagnostics SCSI connectors The two wide SCSI connectors allow you to connect the autoloader to a wide SCSI bus Figure 1 3 Back panel components Power entry module Fan SCSI connec...

Page 14: ...6 PRODUCT MANUAL 1010964 Chapter 1 PRODUCT OVERVIEW Notes ...

Page 15: ...how to install the autoloader Installation involves the following steps Unpacking the autoloader Obtaining accessories and equipment Preparing for installation Preparing and installing cartridges Connecting the autoloader to the SCSI bus Powering on the autoloader Verifying the hardware installation ...

Page 16: ...box in case you need to ship or move the autoloader later To remove the shipping braces 1 1 1 1 Remove the magazine by grasping it at the top near cartridge slot 7 and pulling out as shown in Figure 2 1 2 2 2 2 Remove the shipping braces as follows a a a a Grasp the cross brace and disengage it from one side support Then remove it from the autoloader as shown in Figure 2 2 Figure 2 1 Removing the ...

Page 17: ...OCTOBER 2002 EXABYTE VXA 2 AUTOPAK1x7 AUTOLOADER 9 UNPACKING THE AUTOLOADER b b b b Pull both of the side supports out of the autoloader Figure 2 2 Removing the shipping braces Side supports Cross brace ...

Page 18: ...nly Do not attempt to use other types of data or cleaning cartridges or you may damage the tape drive SCSI cables One wide multi mode single ended LVD SCSI cable may be included with the autoloader You can purchase additional cables from Exabyte or provide your own Follow these guidelines when selecting SCSI cables Use wide LVD SCSI cables that conform to SCSI 3 specifications To comply with the r...

Page 19: ...e an appropriate area for the autoloader There must be approximately 15 cm 6 inches of open area behind the autoloader for adequate air flow Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as a computer s metal chassis Install the autoloader in a rack if desired As a...

Page 20: ... correctly as shown in Figure 2 3 You can use a ball point pen or similar instrument to set the write protect switch 2 2 2 2 Remove the magazine as described on page 8 if necessary 3 3 3 3 Place the magazine on its back with the cartridge slots facing up Orient the cartridges as shown in Figure 2 4 Figure 2 3 Setting the write protect switch Figure 2 4 Installing cartridges in the magazine REC SAV...

Page 21: ...loader 6 6 6 6 Push the top of the magazine in toward the autoloader until it snaps into place as shown in Figure 2 5 Caution Avoid touching or opening the cartridge dust cover when handling the cartridges Make sure the cartridge is inserted as shown in Figure 2 4 or you may damage the magazine when you place it into the autoloader Caution Do not force the magazine into the autoloader Forcing the ...

Page 22: ...to one of the SCSI connectors on the back of the autoloader 3 3 3 3 If the autoloader is the last device on the SCSI bus install a terminator on the unused connector as shown in Figure 2 6 Caution The autoloader and tape drive are LVD SCSI Do not connect the autoloader to a high voltage differential HVD SCSI bus Doing so may cause damage to the autoloader tape drive or other devices on the bus Imp...

Page 23: ...h on the back of the autoloader is off the 0 is pressed 2 2 2 2 Connect the female end of the power cord to the power connector on the back of the autoloader see Figure 2 8 Figure 2 7 Connecting the autoloader to the SCSI bus autoloader does not terminate the bus From host To next device Important Two power cords are shipped with the autoloader One for use in the US and Canada and one for use in E...

Page 24: ...ve and the autoloader perform their power on self tests The LCD displays the Status screen 5 5 5 5 Power on the host computer system VERIFYING THE HARDWARE INSTALLATION If the autoloader does not power on as described check the following Is the power switch on Is the power cord inserted correctly Is the SCSI bus terminated Is the SCSI cable firmly connected to the autoloader and host computer Is t...

Page 25: ...ADER 17 3 CONFIGURING THE AUTOLOADER After installing the autoloader you are ready to set basic configuration options This chapter describes how to Access configuration options through the operator panel Set configuration options Check the setup ...

Page 26: ...here is no high level status to report the first line displays the product name The second line displays low level autoloader status If there is no low level status to report the second line displays the tape drive s status An example of the Status screen with a status message Drive Ready No Tape is shown below Note The exact wording of your Status screen may be different If a hardware error occur...

Page 27: ...lues 1 2 Shifts the screen arrow left or right one digit when changing SCSI IDs password number of moves and so on REMOVE MAG Requests motion to stop and releases the solenoid so you can remove the magazine Note The robot parks in front of the drive If you want to access the drive use the Park Unlock command from the Main Menu ESCAPE Goes up one level from the current menu option cancels changes a...

Page 28: ...to Element Self Test Park Home Robot Cycle Pick Put Cycle Theta Cycle Reach Cycle Solenoid Loop Restart Next Cart Connect to drive BaudRat Table 3 2 Main menus available from the operator panel Menu Description Securty Security Allows you to set LCD security Shows if security is disabled If security is enabled shows the method that was used to set security LCD or SCSI Robot Robot Control Mode Allo...

Page 29: ...d inventory Drive Info Shows drive status drive error messages and tape motion information Demo Menu Provides options for running the autoloader in a continuous demonstration mode where the robot randomly moves cartridges Command Menu Allows you to perform specific robot movements and tests Park Unlock Allows you to park the robot at the top of its theta axis the arced path the robot travels to ac...

Page 30: ...ctory for the autoloader and the drive This section describes how to view the default settings and change them if necessary To view or change the SCSI IDs 1 1 1 1 Press MENU The following screen appears Note If security is enabled the second line of the LCD displays LCD PW or SCSI depending on what mode was used to set security If necessary disable LCD security as described on page 31 2 2 2 2 Pres...

Page 31: ...ain software applications require the autoloader SCSI ID to be set one digit lower than the drive SCSI ID Refer to the documentation for your software application for more information 6 6 6 6 Press 3 or 4 until you see the SCSI ID you want for the autoloader 7 7 7 7 Press ENTER If you changed the SCSI ID for the drive the following message flashes on the screen Power cycle the autoloader to change...

Page 32: ... 1 1 1 Press MENU The following screen appears 2 2 2 2 Disable LCD security as described on page 31 if it is enabled 3 3 3 3 Press 3 or 4 to scroll through the Main Menu until you see the following screen The E indicates whether 210 emulation is on 1 or off 0 4 4 4 4 If you want to change the 210 emulation setting press ENTER to view the options in the SCSI Menu Press 3 or 4 until the following sc...

Page 33: ...oader returns to cartridge 1 and starts processing the cartridges again Off The autoloader stops processing cartridges and waits for operator intervention Operator intervention typically means removing the autoloader s magazine replacing cartridges and re inserting the magazine Restart The Restart option determines where the autoloader restarts after it is reset or power cycled or after the magazi...

Page 34: ...1 on or 0 off N the next cartridge to be processed n 1 to 7 4 4 4 4 Press ENTER The Loop Option screen appears 5 5 5 5 Press ENTER to display the screen for changing the Loop option 6 6 6 6 Press 3 or 4 until you see the setting you want If you want Loop on press ENTER when the LCD displays 1 If you want Loop off press ENTER when the LCD displays 0 The Loop Option screen shows the new setting 7 7 ...

Page 35: ...hough the autoloader has effective methods for resuming operation it is best to avoid interruptions when the autoloader is operating in Sequential mode In particular Do not reset or power cycle the autoloader unless absolutely necessary Reset the autoloader only to clear certain autoloader error conditions and power off the autoloader only to perform maintenance or to store it Avoid resetting or p...

Page 36: ...regardless of the robot control mode However the autoloader must be in SCSI mode for the application software to control the robot s motion Sequential If you want the autoloader to run as a sequential stacker device you need to set the autoloader to Sequential mode In this mode the application software does not need to provide support for autoloader functions only for the drive For detailed inform...

Page 37: ...ties are prevented Changing SCSI IDs Changing the robot control mode Changing 210 emulation Unlocking and removing the magazine Using the Command Menu and Demo Menu Connecting the serial port to the drive Changing Sequential mode options If you attempt to perform any of the previous operations when security is enabled the autoloader displays a message indicating that security is active The message...

Page 38: ...us screen press MENU The following screen appears 2 2 2 2 Disable LCD security as described on page 31 if it is enabled 3 3 3 3 Press ENTER to display the Security Menu The following message flashes on the screen Select password and press ENTER to enable security or ESCAPE to cancel Then the following screen appears 4 4 4 4 Select a three digit password Press 1 or 2 to move the screen arrow under ...

Page 39: ...ter the Security Menu The following message flashes on the screen Enter password and press ENTER to disable security or ESCAPE to cancel Then the following screen appears 3 3 3 3 Enter the three digit password you selected when you set security Press 1 or 2 to move the screen arrow under the digit in the password that you want to change and 3 or 4 to change the numbers The default password is 000 ...

Page 40: ...e 48 for more information Use the application software to load and unload one or more cartridges into the drive This determines whether the software autoloader and drive are communicating properly Back up several megabytes of data and perform a comparison check on the backed up data This determines whether the software and drive are communicating properly If the autoloader and drive are not operat...

Page 41: ...ge loaded The robot does not contain a cartridge The cartridge magazine is installed The autoloader is in the proper control mode The standard operating mode is SCSI see page 28 During normal operation you do not need to intervene in autoloader activities however you may occasionally need to perform the following tasks described in this chapter Remove and replace the magazine Clean the tape drive ...

Page 42: ...AG parks the robot in front of the drive If you want to access the drive use the Park Unlock command from the Main Menu 2 2 2 2 Grasp the magazine at the top near cartridge slot 7 and pull out as shown in Figure 4 1 If the magazine does not release easily the autoloader s security setting may be turned on or the robot s gripper may be holding a cartridge Check the security setting and disable secu...

Page 43: ...sh the top of the magazine until it snaps into place Important Use only magazines designed for the Exabyte VXA 2 AutoPak1x7 Autoloader Do not use Exabyte magazines designed for other Exabyte libraries Before installing the magazine make sure there is not a cartridge in the drive If you install the magazine when there is a cartridge in the drive the autoloader cannot complete its power on self test...

Page 44: ...nd remove the magazine as follows a a a a From the Main Menu press 3 or 4 until the following screen appears b b b b Press ENTER The following message flashes on the screen Unlock Magazine Yes ENTER No ESCAPE c c c c Press ENTER to unlock the magazine The robot parks at the top of the autoloader and the magazine s solenoid releases d d d d Grasp the magazine at the top near cartridge slot 7 and pu...

Page 45: ...the autoloader s LCD The ClnSoon or MustCln message should be gone If the LCD still displays ClnSoon or MustCln replace the cleaning cartridge and clean the drive again If the message is still on the autoloader LCD there may be a problem with the drive 5 5 5 5 Replace the cartridge magazine Caution Do not touch the Magazine Present sensor when inserting or removing the cleaning cartridge ENTER ESC...

Page 46: ...message flashes on the screen Unlock Magazine Yes ENTER No ESCAPE c c c c Press ENTER to unlock the magazine The robot parks at the top of the autoloader and the magazine s solenoid releases d d d d Grasp the magazine at the top near cartridge slot 7 and pull out 2 2 2 2 Press the eject button on the drive s faceplate see Figure 4 3 P a r k U n l o c k Caution Do not force the magazine out of the ...

Page 47: ...ss ENTER The following message flashes on the screen Unlock Magazine Yes ENTER No ESCAPE 3 3 3 3 Press ENTER to unlock the magazine The robot parks at the top of the autoloader and the magazine s solenoid releases 4 4 4 4 Grasp the magazine at the top near cartridge slot 7 and pull out Table 4 1 shows the tape drive s LED combinations and the conditions they indicate KEY Flashing LEDs On Off Figur...

Page 48: ...Yellow Off Flashing Green Yellow Off Format recoveryd Off Off Flashing Green Yellow Off Tape path over temperaturee Off Off Off Orange Self Tests Self test passed Green Green Green Off Self test running Fast scrolling green Off Self test failedf Yellow Yellow Yellow Off a For the power on self test the LEDs scroll sequentially right to left then left to right in yellow and green LED 4 illuminates ...

Page 49: ...lete the move operation after it performs the power on self test VIEWING AUTOLOADER AND TAPE DRIVE INFORMATION The functions in the Autoloader Info Menu and Drive Info Menu are mainly for use by Technical Support and application developers Technical Support personnel may ask you to display one of these screens and locate information to help troubleshoot a problem This section describes the followi...

Page 50: ... The following screen appears Note Your code levels may be different 3 3 3 3 To view the level of the boot code press 3 or 4 until you see the following screen VIEWING AUTOLOADER STATISTICS The Autoldr Info Menu contains a System Stats submenu To view statistics 1 1 1 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen 2 2 2 2 Press ENTER to view the system...

Page 51: ...iption PickRet Pick Retry The number of times the robot retried picking a cartridge PutRet Put Retry The number of times the robot retried placing a cartridge ThetRe Theta Retry The number of times the robot retried to position itself on the theta axis PwrCnt Power Cycle Count The number of times the autoloader has been power cycled or reset from the operator panel Loads The number of times the ro...

Page 52: ...whether a cartridge is protruding from the drive 1 or not 0 Cart Seated Cartridge Seated Indicates whether a cartridge is seated in the robot 1 or not 0 Slot Snsr Provides feedback that helps the firmware track where the robot is on its theta axis Theta Home Indicates whether the robot is in its home position 1 or not 0 Picker St Picker State Indicates the status of the robot s picker mechanism as...

Page 53: ...ent locations Cartridge slots Tape drive Robot To view the Inventory Menu 1 1 1 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen 2 2 2 2 Press ENTER to view the inventory information The following screen appears In the example above n can be D R or S as follows D the drive R the robot S a cartridge slot 3 3 3 3 Press 3 or 4 to select the element index yo...

Page 54: ...talled Note The Present flag is always 1 for the robot Warning Shows if there are any errors for the specified element index See page 67 for a list of error codes and corrective actions Source Source Element Index Shows the index of the last storage element from which a cartridge was moved Theta Shows the theta axis position in steps from the home position Address Shows the SCSI element address of...

Page 55: ...boot ROM FlshVer Flash Version Displays the code level of the drive s flash EPROM Needs Clean Indicates whether the drive is clean 0 or needs to be cleaned 1 Cart St Cartridge Status Displays the status of the cartridge if any in the drive Loaded A cartridge is in the drive and the tape is loaded into the tape path Loading A cartridge is being loaded into the drive Unloading A cartridge is being u...

Page 56: ...xes For example to move a cartridge using the Command Menu you must specify the source and destination element indexes The source is either the drive or a cartridge slot where the robot will pick a cartridge The destination is either the drive or a cartridge slot where the robot will place the cartridge Note Your application software may use element addresses to identify elements in the autoloader...

Page 57: ...2 Change the control mode to LCD see page 28 3 3 3 3 Verify that there is at least one cartridge present and one empty slot before you begin the test 4 4 4 4 From the Main Menu select Demo Menu The message Set total demo moves flashes on the screen then the following screen appears In the example above the number of demo moves is set to 10 Figure 4 4 Element index assignments 0 0 0 0 0 1 0 Robot T...

Page 58: ...ditional instructions Move Cart Move Cartridge Moves a cartridge from one location to another Important Do not load a cartridge in the drive The drive will not automatically eject the cartridge When you select Move Cart the Move Src screen appears Press 3 or 4 to select the source index the slot you want the robot to pick from then press ENTER The Move Dest screen appears Press 1 or 2 to select th...

Page 59: ...u want to change Then press 3 or 4 to select the number of cycles you want this test to run and press ENTER Cycle Reach Causes the following The robot to move to its home position on the theta axis The picker to move to the extended position to the retracted position and back to the extended position When you select Cycle Reach the message Select number of test cycles flashes on the screen Press 1...

Page 60: ...ing Do not allow the temperature and humidity in the storage environment to fluctuate Store cartridges with the write protect switch in the protected position See page 12 Keep the storage location as free of airborne particulates as possible To eliminate obvious sources of particulates do not permit anyone to smoke eat or drink near the storage area and do not store cartridges near a copier or pri...

Page 61: ...XA 2 AUTOPAK1x7 AUTOLOADER 53 5 MAINTENANCE This chapter describes basic autoloader maintenance tasks including Cleaning the autoloader Using touch up paint on the housing Upgrading firmware and creating diagnostic listings ...

Page 62: ...stings and view the LCD password for unlocking the operator panel menus To upgrade firmware and create diagnostic listings for the VXA 2 tape drive use VXA2Tool a Windows based program available from the Exabyte web site at www exabyte com VXA2Tool allows you to upgrade firmware and perform diagnostics over the SCSI bus attached to the autoloader This section describes how to do the following Conn...

Page 63: ...ial Cable 1 1 1 1 Power off the autoloader and disconnect the power cord 2 2 2 2 Connect the 9 pin cable to the back of the autoloader and to the host computer Figure 5 1 shows the location of the 9 pin serial port on the back of the autoloader 3 3 3 3 Connect the power cord and power on the autoloader Setting the Autoloader s Baud Rate Before accessing Console you must set the baud rate for the a...

Page 64: ...Note These instructions assume you are using HyperTerminal If desired you can use a different terminal emulation software package To access Console using HyperTerminal 1 1 1 1 From your computer launch HyperTerminal 2 2 2 2 In HyperTerminal s Connection Description screen enter a name and choose an icon for this communications session 3 3 3 3 In HyperTerminal s Connect To screen choose the communi...

Page 65: ... none of the boxes have check marks Uncheck the boxes if necessary f f f f Click OK in the ASCII Setup screen g g g g Click OK again in the Properties screen 6 6 6 6 The Console program should now appear in HyperTerminal s main window If necessary type redraw and then press Enter to refresh the screen 7 7 7 7 If desired type help and then press Enter to display Console s Help screen as shown in Fi...

Page 66: ... security if it is enabled as described on page 31 3 3 3 3 Press 3 or 4 to scroll through the Main Menu until you see the following screen 4 4 4 4 Press ENTER The following message flashes on the screen Select I F that controls robotic motions Then the following screen appears 5 5 5 5 Press 3 or 4 until you see Console and press ENTER to select it S e c u r t y D i s a b l e d R o b o t S C S I R ...

Page 67: ...the SCSI commands refer to the SCSI reference for your autoloader 4 4 4 4 From Console type flash and press Enter This displays the Flash screen as shown in Figure 5 3 Caution Do not upgrade firmware unless Exabyte Technical Support has advised you to do so If performed improperly the upgrade procedure can render your autoloader inoperable Consult with Exabyte Technical Support before performing a...

Page 68: ... report a problem to Exabyte Technical Support you may be asked to create an autoloader diagnostic listing also called a dump via the Console interface A diagnostic listing is created when you use a terminal emulation program such as HyperTerminal to send an ASCII text copy of the diagnostic buffer from the autoloader to the host computer This buffer information can be used by support personnel to...

Page 69: ... Capture Text and Stop VIEWING THE LCD PASSWORD VIA CONSOLE You can view the LCD password from the Configuration Information screen in the Console interface To view the LCD password 1 1 1 1 Access Console by following the steps on page 55 2 2 2 2 Type config then press Enter The Configuration Information screen appears as shown in Figure 5 4 The password appears next to the LCD password field Figu...

Page 70: ...us Refer to the readme file provided with the program for installation instructions Refer to the program s online help for instructions on performing upgrades and diagnostics You can download new firmware from www exabyte com or you can contact Exabyte Technical Support for firmware Caution Do not upgrade firmware unless Exabyte Technical Support has advised you to do so If performed improperly th...

Page 71: ...YTE VXA 2 AUTOPAK1x7 AUTOLOADER 63 6 TROUBLESHOOTING AND ERROR CODES This chapter provides basic troubleshooting information for the autoloader and defines error codes that may appear on the autoloader s operator panel ...

Page 72: ...evice all other devices on the SCSI bus should also be LVD These devices include the controller cards cables terminators and any other devices on the SCSI bus Do not mix LVD and HVD on the same SCSI bus Note Although LVD SCSI is compatible with single ended SCSI Exabyte does not support single ended devices on the autoloader s LVD SCSI bus Narrow SCSI and wide SCSI Because the autoloader is a wide...

Page 73: ...er as described on page 38 AUTOLOADER OPERATION PROBLEMS If the autoloader has been successfully operating in the past but is now experiencing problems check the following Control mode If you are using an application software package to control robot operations the autoloader must be set to SCSI mode See page 28 for more information If you are operating the autoloader in Sequential mode see page 4...

Page 74: ... for your tape drive See page 10 for information about selecting cartridges Cartridge age If the cartridge has been in use for a long time or if it has been used frequently try using a new cartridge Cleaning Clean the tape drive as described on page 36 ADVANCED TROUBLESHOOTING If you report a problem to Exabyte Technical Support you may be asked to create a diagnostic listing To create a diagnosti...

Page 75: ...e cartridge back in the robot picker Put the cartridge back in the magazine if you know where it belongs Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off and back on to reset the tape drive If the error persists contact your service provider 11 Source empty There is no cartridge in the source location Ins...

Page 76: ...the tape drive If the error persists contact your service provider 27 Failed theta init Theta axis could not be initialized Remove the magazine and look for anything that might be obstructing the robot or picker Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off and back on to reset the tape drive If the er...

Page 77: ... are inserted correctly see page 12 If you override the error and a cartridge is inserted incorrectly you will receive a fatal error during operation 71 Parameter limit Firmware error Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off and back on to reset the tape drive If the error persists contact your se...

Page 78: ...130 SCSI chip error SCSI unexpected int SCSI int stuck error There is a SCSI chip failure Make sure the autoloader is not being used by any host then press RESET on the operator panel If the error persists contact your service provider or Exabyte Technical Support You may be asked to supply a diagnostic listing you may need new firmware or a new controller card 131 132 133 134 135 136 137 194 All ...

Page 79: ...ust be removed so the autoloader can begin calibration Remove the magazine it is unlocked Remove cartridges from all the magazine slots the tape drive and the picker Replace the magazine The autoloader will automatically calibrate 211 Eject sensor error There is a bad sensor or the autoloader cannot communicate with the tape drive over the serial interface and there is a cartridge protruding from ...

Page 80: ...72 PRODUCT MANUAL 1010964 Chapter 6 TROUBLESHOOTING AND ERROR CODES Notes ...

Page 81: ...urn the autoloader for service first contact your service provider If your service provider instructs you to return the autoloader directly to Exabyte contact Exabyte Technical Support to obtain a Return Materials Authorization RMA number and the shipping address see Contacting Exabyte on page iv When you have the RMA number follow the instructions on the following pages ...

Page 82: ...artridges from the magazine Make sure the robot and the tape drive do not contain cartridges 3 3 3 3 Power off the autoloader 4 4 4 4 Disconnect the power cord and any SCSI cables or terminator Do not ship these items if you are returning the autoloader to the factory 5 5 5 5 If necessary manually push the robot down to the bottom of the autoloader see Figure 7 1 Figure 7 1 Positioning the robot f...

Page 83: ... follows a a a a Push the picker toward the back of the autoloader until it stops see Figure 7 2 b b b b Make sure the picker cannot be pushed any further and that it is under the robot s ESD shield see Figure 7 3 Figure 7 2 Positioning the picker for shipping Figure 7 3 Proper position of picker for shipping Cartridge picker ESD shield Picker ...

Page 84: ...e sure to push the side supports all the way in so they rest on the ESD shield see Figure 7 4 8 8 8 8 Insert the other side support into the autoloader 9 9 9 9 Insert one end of the cross brace into the hole on one of the side supports see Figure 7 5 Figure 7 4 Inserting the side supports Figure 7 5 Inserting the cross brace Flipper Side support Side support ESD shield Side supports Cross brace ...

Page 85: ...stall the magazine as described on page 13 REMOVING THE AUTOLOADER FROM A RACK If the autoloader is installed in a rack remove it as follows 1 1 1 1 Remove the screw securing the front of the autoloader to the rack see Figure 7 7 2 2 2 2 Slide the autoloader tray outward from the rack so that you can access the underneath side of the tray Figure 7 6 Proper position of shipping braces Figure 7 7 Re...

Page 86: ...0964 Chapter 7 SHIPPING THE AUTOLOADER 3 3 3 3 Remove the four screws that secure the bottom of the autoloader to the tray and lift the autoloader off the tray see Figure 7 8 Figure 7 8 Removing the autoloader from the tray ...

Page 87: ...x into the autoloader box 3 3 3 3 Place the antistatic bag over the autoloader then place the autoloader into the box Caution To avoid damaging the autoloader and voiding your warranty be sure to use the original shipping materials or replacement materials obtained from your vendor when repacking and shipping the autoloader Do not use the shipping carton and packing materials to ship items other t...

Page 88: ...hapter 7 SHIPPING THE AUTOLOADER 4 4 4 4 Place the top cushion over the autoloader 5 5 5 5 Place any necessary paperwork in the top of the autoloader box 6 6 6 6 Close and seal the box 7 7 7 7 Place the shipping label on the box ...

Page 89: ...PECIFICATIONS This appendix provides the following information about the autoloader Storage capacity Size and weight Performance specifications Power specifications Environmental specifications Shipping specifications Safety and regulatory agency compliance ...

Page 90: ...scribes the following performance specifications for the autoloader Data transfer rate Tape drive performance Autoloader power on self test time Move complete time Robot reliability DATA TRANSFER RATE The autoloader can achieve a data transfer rate of up to 43 2 gigabytes GB per hour assuming a 2 1 compression ratio TAPE DRIVE PERFORMANCE When installed in the autoloader the tape drive performs wi...

Page 91: ... average POST time is 34 seconds MOVE COMPLETE TIME Move complete time is measured from the time the autoloader receives a move command to the time the autoloader returns status indicating that the move is complete During a move the robot picks a cartridge from a slot or the tape drive moves it and places it into another slot or the tape drive The average move complete time for the autoloader is l...

Page 92: ...use in Europe The US Canada power cord is a 2 1 meter 7 foot three conductor 18 AWG power cord for 120 volt use The power cord has a molded NEMA 5 15P male connector on one end and a molded IEC 320 EN60320 female connector on the other end The power cord is UL Listed and CSA Certified The European power cord is a 2 5 meter 8 2 foot three conductor power cord for 230 to 250 volt use The power cord ...

Page 93: ...s designed to protect the autoloader from the condensation caused by extreme temperature variations 15 C or more When the autoloader is moved from a cold storage environment to a warm operating environment it must acclimate in its packaging for at least 12 hours before opening to prevent serious condensation damage from occurring d The autoloader has not been unpacked The transportation period doe...

Page 94: ...ader The dotted line represents the operating environment limits Table A 2 defines the temperature and humidity points shown in Figure A 1 Table A 2 Temperature and humidity points for psychrometric chart Point Dry Bulb Temperature Relative Humidity A 5 C 80 B 29 C 80 C 35 C 50 D 35 C 20 E 5 C 20 Figure A 1 Temperature and humidity ranges for autoloader operation ...

Page 95: ...r experiencing this amount of shock the autoloader will operate normally Table A 3 Acoustic noise limits Operating mode LpA a a LpA is the average A weighted sound pressure level over the following frequency range 5 Hz to 12 5 KHz The autoloader is powered on and idle the tape drive is in streaming mode TBD The autoloader is operational the robot is moving the tape drive is in streaming mode TBD T...

Page 96: ...000270 g2 Hz 10 150 Hz PSD 0 0004048 g2 Hz 200 400 Hz PSD 0 0001079 g2 Hz Random vibrationb applied during non operationc and storaged b A 1 06 G rms random vibration spectrum is applied to each of three orthogonal axes for a minimum of 20 minutes per axis c The autoloader has been unpacked but is not operating d The autoloader is packaged in its original shipping container 1 Hz PSD 0 0003 g2 Hz 3...

Page 97: ...weighing less than 100 pounds Table A 6 lists the weight and dimensions of the autoloader packed in the shipping carton Packing instructions are provided in Chapter 7 To avoid damaging the autoloader use the original shipping carton and packing materials or replacement packaging obtained from your vendor when repacking and shipping the autoloader The shipping carton and packing materials are not i...

Page 98: ...uding Electrical Business Equipment RADIATED AND CONDUCTED RADIO FREQUENCY EMISSIONS EMI The autoloader meets the requirements for radiated and conducted emissions as defined by the following standards FCC Rules and Regulations Part 15 Class B Radio Frequency Devices Subpart B Unintentional Radiators Industry Canada Notice ICES 003 Class B Digital Apparatus CISPR Publication 22 1987 EN 55022 Class...

Page 99: ...ith EN 61000 4 3 1996 and ENV 50204 1995 Electromagnetic Compatibility EMC Part 4 Testing and Measurement Techniques Part 3 Radiated Radio Frequency Immunity The autoloader will continue to operate without error while being exposed to an electromagnetic field of 3V m ELECTRICAL FAST TRANSIENT EFT BURST IMMUNITY The autoloader complies with EN 61000 4 4 1995 Electromagnetic Compatibility EMC Part 4...

Page 100: ...o a field of 3Vrms VOLTAGE DIPS INTERRUPTIONS AND VARIATIONS IMMUNITY The autoloader complies with EN 61000 4 11 1994 Electromagnetic Compatibility EMC Part 11 Voltage Dips Short Interruptions and Voltage Variations Immunity The autoloader will continue to operate without error after being exposed to a 30 voltage dip for 500 ms The autoloader will be self recoverable or can be restored by the oper...

Page 101: ... manually ejecting 38 moving using Diagnostics menu 50 obtaining 10 storing 52 troubleshooting problems 66 cleaning autoloader 54 LED indicators for 40 tape drive 36 to 37 cleaning cartridge requirements 10 using 36 to 37 code level autoloader viewing 42 tape drive viewing 47 upgrading firmware 54 to 62 Command Menu using 50 to 51 components back panel 5 exercising 48 to 51 front panel 3 internal ...

Page 102: ... emulation mode F fan location 5 firmware upgrading 54 to 62 H host computer connecting to autoloader 14 powering on 16 I IDs See SCSI IDs indexes See element indexes Information Menu description 41 using 41 to 46 installing the autoloader checking the setup 32 connecting the power cord 15 connecting to the SCSI bus 14 ESD protection 11 preparation 11 to 16 troubleshooting 64 to 65 Inventory Menu ...

Page 103: ...pecifications 84 power entry module 5 power specifications 84 powering on the autoloader 15 power on self test 16 R rack space 1 regulatory agency compliance 90 to 92 reliability 83 Remove Mag key description 19 location 18 using 34 removing the shipping braces 8 to 9 Reset key description 19 using to reset autoloader 41 resetting autoloader and tape drive 41 Restart option 25 to 27 returning auto...

Page 104: ... testing 51 source element index 48 specifications 81 to 92 statistics for autoloader viewing 42 Status key 19 Status screen 18 system sensors viewing 43 to 44 system statistics 42 to 43 T tape drive accessing 34 cleaning 36 to 37 Drive Status screen 47 eject button 38 ejecting a cartridge 38 LEDs 39 location 4 resetting 41 status information 47 to 48 troubleshooting problems 66 terminator connect...

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