Exabyte 221L, Product Manual

Page: 164 / 208

148
P
RODUCT
M
ANUAL
1014258
C
HAPTER
7—M
AINTENANCE
The system initiates the firmware upgrade and displays its progress on the
screen. When the upgrade is successfully complete (in about four to five
minutes), the library automatically performs a power-on reset.
C
REATING A
D
IAGNOSTIC
L
ISTING VIA
C
ONSOLE
If you report a problem to Exabyte Technical Support, you may be asked to
create a diagnostic listing (also called a dump ) via the Console interface. A
diagnostic listing is created when you use a terminal emulation program (such
as HyperTerminal) to send an ASCII text copy of the diagnostic buffer from the
library to the host computer. This information can be used by support
personnel to troubleshoot incidents with the library.
Note: These instructions assume you are using HyperTerminal, a
communications package available with Microsoft Windows. If desired,
you can use a different terminal emulation software package.
To create a diagnostic listing via Console:
1.
1. 1.
1. Access Console by following the steps on page 144 .
2.
2. 2.
2. Type
dump
and press Enter .
3.
3. 3.
3. Select the Transfer menu, then select Capture Text.
4.
4. 4.
4. In the Capture Text screen, enter the path and filename for the ASCII text
file and press Enter.
5. 5. 5. 5. Press Enter again to start transferring the ASCII text file.
6. 6. 6. 6. When the transfer is complete, select the Transfer menu, then select
Capture Text and Stop.
V
IEWING THE
LCD S
ECURITY
P
ASSWORD VIA
C
ONSOLE
You can view the password for LCD security (described on page 49 ) from the
Configuration Information screen in the Console interface.
To view the LCD security password:
1. 1. 1. 1. Access Console by following the steps on page 144 .
2. 2. 2. 2. Type
config
and press Enter. The Configuration Information screen
appears, as shown in Figure 7-8 . The password appears next to the LCD
password field.
Caution
Do not attempt to perform library operations or power down the library until after
it automatically resets.