Exabyte 221L, Product Manual

Page: 171 / 208

A
UGUST
2005 E
XABYTE
221L
AND
221L-FC L
IBRARIES 155
T
ROUBLESHOOTING
L
IBRARY
O
PERATION
P
ROBLEMS
If the library has been successfully operating in the past, but is now
experiencing problems, check the following:
✔
Control mode . If you are using an application software package to control
robot operations, the control mode must be set to SCSI. See page 54 for more
information.
✔
Security . Make sure that security is set correctly for the operation you are
trying to perform. If security is enabled, you cannot perform many
operations from the LCD and you cannot open the door. Security can be
enabled from the LCD (see page 49 ), from the Remote Management utility
(see page 104 ), or from your application software.
✔
Door . Make sure the door is closed securely.
✔
Empty drive bay . If you removed a drive from one of the bays, you must
install a service access cover (see page 139 ).
✔
Robot operation . You can use the selections in the Command Menu and the
Demo Menu (see page 69 ) to determine if the robot is functioning properly.
✔
Firmware level. Make sure your library contains the latest version of
firmware. To check the current library code level, see page 75 . To determine
whether you have the latest version, check the Exabyte web site at
www.exabyte.com .
T
APE
D
RIVE
O
PERATION
P
ROBLEMS
If you have been successfully operating the application software and library in
the past, but are now experiencing problems reading and writing data, check
the following:
✔
Cartridge type . Use the appropriate LTO Ultrium cartridges for your tape
drive(s) (see page 14 ).
✔
Write-protect switch . If you are writing data, make sure the cartridge is write
enabled (see page 14 ).
✔
Cartridge age . If the cartridge has been in use for a long time or if it has been
used frequently, try using a new cartridge.
✔
Cleaning . Clean the tape drive as described on page 63 .