Epson C11CH68401 User Manual Download Page 212

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The Position, Size, or Margins of the Printout Are Incorrect

The following causes can be considered.

The paper is loaded incorrectly.

Solutions

Load paper in the correct direction, and slide the edge guide against the edge of the paper.

“Loading Paper” on page 31

The size of the paper is set incorrectly.

Solutions

Select the appropriate paper size setting.

The margin setting in the application software is not within the print area.

Solutions

Adjust the margin setting in the application so that it falls within the printable area.

“Printable Area” on page 285

Printed Characters Are Incorrect or Garbled

The following causes can be considered.

The USB cable is not connected correctly.

Solutions

Connect the USB cable securely to the printer and the computer.

There is a job waiting to be printed.

Solutions

Cancel any paused print jobs.

Solving Problems

Printing, Copying, Scanning, and Faxing Quality is Poor

Print Quality is Poor

212

Summary of Contents for C11CH68401

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6169 00 EN ...

Page 2: ...ing Precautions 30 Paper Size and Type Settings 30 List of Paper Type 31 Loading Paper 31 Loading Pre punched Paper 32 Loading Long Papers 33 Placing Originals Placing Originals 35 Originals that are not Supported by the ADF 36 Printing Printing Documents 38 Printing from a Computer Windows 38 Printing from a Computer Mac OS 61 Printing Documents from Smart Devices iOS 69 Printing Documents from S...

Page 3: ...eiving Faxes by Making a Phone Call 108 Viewing Received Faxes Saved in the Printer on the LCD Screen 109 Menu Options for Faxing 110 Recipient 110 Fax Settings 110 More 112 Menu Options for Inbox 113 Open Inbox XX Unread 113 Using Other Faxing Features 114 Printing Fax Report Manually 114 Sending a Fax from a Computer 114 Sending Documents Created Using an Application Windows 115 Sending Document...

Page 4: ...ad or iPod touch using Wi Fi Direct 237 Connecting to Android Devices using Wi Fi Direct 240 Connecting to Devices other than iOS and Android using Wi Fi Direct 241 Disconnecting Wi Fi Direct Simple AP Connection 244 Changing the Wi Fi Direct Simple AP Settings Such as the SSID 244 Checking the Network Connection Status 245 Checking the Network Connection Status from the Control Panel 245 Printing...

Page 5: ...atures Available 337 Making Basic Operation Settings for the Printer 346 Problems when Making Settings 349 Managing the Printer 350 Disabling the External Interface 350 Monitoring a Remote Printer 351 Backing Up the Settings 352 Advanced Security Settings 353 Security Settings and Prevention of Danger 353 Controlling Using Protocols 354 Using a Digital Certificate 358 SSL TLS Communication with th...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 8 Trademarks 10 Copyright 10 ...

Page 7: ...te at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for information you are looking for by keyword or jump directly to specific sections using the bookmarks This secti...

Page 8: ...5 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage...

Page 9: ...ver 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows X...

Page 10: ...s Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the ba...

Page 11: ...ith Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resu...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 16 ...

Page 13: ...ate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liqui...

Page 14: ...nits of cordless telephones The power supply cords should be placed to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of the power supply cords and do not allow the power supply cords to be stepped on or run over Be particularly careful to keep all the power supply cords straight at the ends and the points where they enter and leave the transformer If you use an exte...

Page 15: ...any way Only use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the touchscreen gently with your finger Do not press force or operate with your nails Do not use sharp objects such...

Page 16: ...sporting the printer make sure that the print head is in the home far right position Protecting Your Personal Information When you give the printer to someone else or dispose of it erase all the personal information stored in the printer s memory by selecting Settings Restore Default Settings Clear All Data and Settings on the control panel Important Instructions Protecting Your Personal Informati...

Page 17: ...Part Names and Functions Front 18 Inside 20 Rear 21 ...

Page 18: ...ginals automatically D ADF document support Supports originals larger than legal size paper E ADF output tray Holds originals ejected from the ADF F Paper cassette1 Loads paper G Paper cassette2 A Output tray Holds the ejected paper When you start printing this tray is ejected to fit the paper size automatically To store the tray push it manually or select on the control panel Part Names and Funct...

Page 19: ...aper larger than A4 size When you load paper without extending the paper cassette you can attach the cover to any of the cassettes A Document cover Blocks external light while scanning B Document mat Grips the originals so that they do not move C Scanner glass Place the originals You can place originals that are not fed from the ADF such as envelopes or thick books D Control panel Allows you to ma...

Page 20: ...cleaning or printing B Scanner unit Scans placed originals Open to remove jammed paper This unit should usually be kept closed C Ink cartridge cover Open when replacing ink cartridges D Ink cartridge holder Install the ink cartridges Ink is ejected from the print head nozzles underneath E Inner cover Open to remove jammed paper Part Names and Functions Inside 20 ...

Page 21: ...ed paper B AC inlet Connects the power cord C LINE port Connects a phone line D USB port Connects a USB cable to connect with a computer E LAN port Connects a LAN cable F EXT port Connects external phone devices Part Names and Functions Rear 21 ...

Page 22: ...Guide to the Control Panel Control Panel 23 Home Screen Configuration 24 Menu Screen Configuration 26 Entering Characters 27 Viewing Animations 27 ...

Page 23: ...o register new favorite settings F Turns on when received documents that have not yet been read printed or saved are stored in the printer s memory G Displays the home screen H Displays menus and messages You can change the angle of the control panel When no operations are performed for a specific length of time the printer enters sleep mode and the display turns off Tap anywhere on the touch scre...

Page 24: ... Indicates whether or not Quiet Mode is set for the printer When this feature is enabled the noise made by printer operations is reduced but print speed may slow down However noises may not be reduced depending on the selected paper type and print quality Indicates that Mute is set for the printer D Displays the list of settings registered to the Preset You can also register new favorite settings ...

Page 25: ...s G Scrolls the screen to the right Guide to the Network Icon The printer is not connected to a wired Ethernet network or unset it The printer is connected to a wired Ethernet network The printer is not connected to a wireless Wi Fi network The printer is searching for SSID unset IP address or having a problem with a wireless Wi Fi network The printer is connected to a wireless Wi Fi network The n...

Page 26: ...heck mark Grayed out items are not available Select the item to check why it is unavailable If any problems occur is displayed on the item Select the icon to check how to solve the problem D Starts operations using the current settings Items vary depending on the menu Copies Displays the on screen keypad allowing you to enter the number of copies Preview Displays a preview of the image before prin...

Page 27: ...ntly used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Deletes a character to the right when the cursor is at the start of the line and there are no characters to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Di...

Page 28: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Guide to the Control Panel Viewing Animations 28 ...

Page 29: ...Loading Paper Paper Handling Precautions 30 Paper Size and Type Settings 30 Loading Paper 31 ...

Page 30: ... printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up ...

Page 31: ...s the paper Media Name Media Type Control Panel Printer Driver Epson Business Paper Epson Bright White Ink Jet Paper Epson Bright White Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Gloss...

Page 32: ...Pre punched Paper Load a single sheet of pre punched paper in the paper cassette Paper size A3 B4 A4 B5 A5 A6 Letter Legal Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Select Letterhead or Preprinted as the paper type setting Loading Paper Loading Paper Loading Pre punched Paper 32 ...

Page 33: ...ting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Loading Paper Loading Paper Loading Long Papers 33 ...

Page 34: ...Placing Originals Placing Originals 35 Originals that are not Supported by the ADF 36 ...

Page 35: ... cover Otherwise you may be injured cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displ...

Page 36: ...isfeeding may wrinkle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to...

Page 37: ...Printing Printing Documents 38 Printing on Envelopes 72 Printing Web Pages 73 Printing Using a Cloud Service 74 ...

Page 38: ...ion See the application s help for details 1 Load paper in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Printing from a Computer Windows 38 ...

Page 39: ... control panel Related Information Available Paper and Capacities on page 255 List of Paper Type on page 31 Menu Options for the Printer Driver on page 39 Menu Options for the Printer Driver Open the print window in an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Main Tab Printing Presets Add Remove Presets You can ad...

Page 40: ...t density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows you to print several pages on one sheet or perform poster printing Click Layout Order to specify the order in which pages are printed Copies Set the number of copies you want to print Collate Prints multi page documents collated in order ...

Page 41: ...Size differs from the Output Paper Reduce Enlarge Document is selected automatically You do not have to select it when printing without reducing or enlarging the size of a document Reduce Enlarge Document Allows you to reduce or enlarge the size of a document Fit to Page Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper Zoom to Prints with a specific pe...

Page 42: ... the print head moves in both directions The print speed is faster but the quality may decline Mirror Image Inverts the image so that it prints as it would appear in a mirror Show Settings Hide Settings Displays a list of items currently set on the Main and More Options tabs You can show or hide the current setting list screen Restore Defaults Return all settings to their factory default values Th...

Page 43: ...he printer driver and then open it again Software Update Starts EPSON Software Updater to check for the latest version of applications on the Internet Online Order Allows you to access the site where you can purchase Epson s ink cartridges Technical Support If the manual is installed on your computer the manual is displayed If it is not installed you can connect to the Epson Web site to check the ...

Page 44: ...n the printer has finished printing the first side flip the paper over to print on the other side Note This feature is not available for borderless printing If you do not use paper that is suitable for 2 sided printing the print quality may decline and paper jams may occur Paper for 2 Sided Printing on page 258 Depending on the paper and the data ink may bleed through to the other side of the pape...

Page 45: ...Select Document Type window and for Quality on the Main tab 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 5 Click Print For manual 2 sided printing when the first side has finished printing a pop up window is displayed on the computer Follow the on screen instructions Related Information Available Paper and Ca...

Page 46: ...et and then select Center Binding or Side Binding Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in half and then putting them together in one volume 3 Click OK 4 When printing data that has a lot of photos and images click Print Density and the...

Page 47: ...Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 4 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 38 Printing Printing Documents Printing from a Compu...

Page 48: ...et in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 3 Click Print Related Information Loading Paper on page 31 Print...

Page 49: ...ument Zoom to and then enter a percentage 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 5 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 38 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multip...

Page 50: ...ng guide 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 4 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 38 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is se...

Page 51: ...he vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer Windows 51 ...

Page 52: ...ed line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer Windows 52 ...

Page 53: ...ne through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 53 ...

Page 54: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 54 ...

Page 55: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 55 ...

Page 56: ...onfidential or an anti copy pattern on your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Copy paper Letterhead Recycled Color Preprinted High Quality Plain Paper or Thick paper Borderless Not selected Quality Standa...

Page 57: ...Arranger Lite window opened open the file that you want to combine with the current file and then repeat the above steps 4 When you select a print job added to Print Project Lite in the Job Arranger Lite window you can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the prin...

Page 58: ...ting 2 Select an option from the Color Universal Print setting 3 Enhancement Options to make further settings 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page 41 5 Click Print Note Certain characters may be altered by patterns such as appearing as Application specific patterns and underlines may alter content printe...

Page 59: ... the color is changed or becomes unnatural print in a mode other than PhotoEnhance 1 On the printer driver s More Options tab select the method of color correction from the Color Correction setting Automatic This setting automatically adjusts the tone to match the paper type and print quality settings Custom Click Advanced you can make your own settings 2 Set the other items on the Main and More O...

Page 60: ...itions Paper Type Plain paper Letterhead Recycled Color Preprinted High Quality Plain Paper Thick paper Epson Photo Quality Ink Jet Epson Matte or Envelope Quality Standard 1 On the printer driver s Maintenance tab click Extended Settings and then select Barcode mode 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 39 More Options Tab on page ...

Page 61: ...ls 1 Load paper in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If necessary click Show Details or d to expand the print window 4 Select your printer 5 Select Print Settings from the pop up menu Printing Printing Documents Printing from a Computer Mac OS 61 ...

Page 62: ... click the printer icon in the Dock Select the job you want to cancel and then do one of the following However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel OS X Mountain Lion 10 8 or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete Related Informa...

Page 63: ... Prints multi page documents collated in order and sorted into sets Pages to Print Select to print only odd pages or even pages Page Order Select to print from the top or the last page Scale to fit paper size Prints to fit to the paper size you loaded Destination Paper Size Select the paper size to print on Scale down only Select this when you want to reduce the size only if the print data is too ...

Page 64: ...re printed around the edges of the paper Expansion Select the amount of enlargement Grayscale Select when you want to print in black or shades of gray Mirror Image Inverts the image so that it prints as it would appear in a mirror Menu Options for Color Options Manual Settings Adjusts the color manually In Advanced Settings you can select detailed settings PhotoEnhance Produces sharper images and ...

Page 65: ...rrent settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you want to print using the same settings select the registered preset name from the Presets Related Information Loading Paper on page 31 Printing Using Easy Settings on page 61 Printing on 2 Sides You...

Page 66: ...on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next to Adjustments 4 Set the other items as necessary 5 Click Print Related Information Available Paper...

Page 67: ...on Paper Size setting 1 Select the size of the paper you set in the application as the Paper Size setting 2 Select Paper Handling from the pop up menu 3 Select Scale to fit paper size 4 Select the paper size you loaded in the printer as the Destination Paper Size setting 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on pa...

Page 68: ...Select the paper size you set in the application as the Paper Size setting 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 61 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by ...

Page 69: ...w next to Advanced Settings and make the appropriate settings 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 31 Printing Using Easy Settings on page 61 Printing Documents from Smart Devices iOS You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may differ depending on the ...

Page 70: ...r printer Note For details see the AirPrint page on the Apple website Related Information Cannot Print Even Though a Connection has been Established iOS on page 161 Printing Documents from Smart Devices Android You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may differ depending on the device 1 Set up your printe...

Page 71: ...s your printer 4 Go to Settings on your Android device select Printing and then enable Epson Print Enabler 5 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones ...

Page 72: ...tems on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Paper on page 31 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 Select the size as the Paper Size setting 5 Select Print Settings from the pop up menu 6 Select En...

Page 73: ...erations may differ depending on the device 1 Set up your printer for wireless printing 2 If Epson iPrint is not installed install it Installing Epson iPrint on page 263 3 Connect your smart device to the wireless router 4 Open the web page you want to print in your web browser app 5 Tap Share from the menu of the web browser application 6 Select iPrint 7 Tap Print Printing Printing Web Pages Prin...

Page 74: ...is for iOS and Android and allows you to print or scan from a smartphone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Ep...

Page 75: ...s Epson Connect Services Unregister to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 75 ...

Page 76: ...Copying Available Copying Methods 77 Basic Menu Options for Copying 82 Advanced Menu Options for Copying 82 ...

Page 77: ...riginals You can copy the originals of fixed size or custom size by color or monochrome 1 Load paper in the printer Loading Paper on page 31 2 Place the originals Placing Originals on page 35 3 Select Copy on the home screen 4 Select the Copy tab and then select B W or Color 5 Tap x Copying Available Copying Methods Copying Originals 77 ...

Page 78: ... scanner glass Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Copy tab and then select 2 Sided and then select the 2 sided menu option you want to perform 4 Specify the original orientation and the binding position and then select OK 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals Placing Originals on pa...

Page 79: ...y the multiple originals onto a single sheet 1 Place all originals face up in the ADF Place them in the direction shown in the illustration Readable Direction Left Direction cImportant If you want to copy originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 36 Copying Available Copying Methods Copying Multiple Originals onto One Shee...

Page 80: ...ng multiple copies of a multi page document you can discharge one copy at a time in page order 1 Place the originals Placing Originals on page 35 2 Select Copy on the home screen 3 Select the Advanced Settings tab and then select Finishing Collate Page Order 4 Tap x on the Copy tab Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals P...

Page 81: ...g Originals on page 35 2 Select Copy on the home screen 3 Select the Advanced Settings tab and then enable ID Card Copy 4 Specify the Orientation Original and then select OK 5 Tap x on the Copy tab Copying Books Copies two facing pages of a book and so on onto separate sheets of paper 1 Place the original on the scanner glass Placing Originals on page 35 2 Select Copy on the home screen 3 Select t...

Page 82: ... both sides of a single sheet of paper Select the orientation of your original and the binding position of the paper 2 1 Sided Copies both sides of a double sided original onto one side of two sheets of paper Select the orientation of your original and the binding position of the original Density Increase the level of density when the copying results are faint Decrease the level of density when in...

Page 83: ...matically enlarges or reduces the original to fit to a specific paper size Original Size Select the size of your original When copying non standard size originals select the size closest to your original Multi Page Select the copy layout Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Select the layout order a...

Page 84: ...erence between the bright and dark parts Saturation Adjust the vividness of the colors Red Balance Green Balance Blue Balance Adjust the density for each color Sharpness Adjust the outline of the image Hue Regulation Adjust the color tone of the skin Tap to make it cold increase green and tap to make it warm increase red Remove Background Adjust the density of the background color Tap to make it b...

Page 85: ...he edges of the paper Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Clear All Settings Resets the copy settings to their defaults Copying Advanced Menu Options for C...

Page 86: ...ning Methods 87 Scanning Originals to a Network Folder 87 Scanning Originals to an Email 90 Scanning Originals to a Computer 93 Scanning Originals to the Cloud 94 Scanning Using WSD 96 Scanning Originals to a Smart Device 98 ...

Page 87: ...u can save the scanned image to a computer connected to the printer using WSD feature Scanning Using WSD on page 96 Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device Scanning Originals to a Smart Device on page 98 Scanning Originals to a Network Folder Check the ...

Page 88: ...nter the folder path and set each item on the screen Communication Mode Select the communication mode for the folder Location Required Enter a folder path in which to save the scanned image User Name Enter a user name to log on to the specified folder Password Enter a password corresponding to the user name Connection Mode Select the connection mode for the folder Port Number Enter a port number f...

Page 89: ...mat setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file that requires a password when printing or editing set Permissions Password Quality Resolution Select the scanning resolution Original Type Select the type of your original 2 Sided Scan both sides of the original Orientation Original Select t...

Page 90: ... the file name Clear All Settings Resets the scan settings to their defaults Scanning Originals to an Email You need to setup the following before scanning Configure the email server Configuring a Mail Server on page 308 Register an email address in your contacts in advance so that you can easily specify the address by selecting it from your contacts Make sure the printer s Date Time and Time Diff...

Page 91: ...You can search for a contact from the contacts list Enter the search keyword into the box at the top of the screen History Select the address from the history list Scan Menu Options for Scanning to an Email Note The items may not be available depending on other settings you made Color Mode Select whether to scan in color or in monochrome File Format Select the format in which to save the scanned i...

Page 92: ...orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Surround Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the area to erase the punch hol...

Page 93: ...n check the Epson Software folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows 8 1 Windows 8 Enter the application name in the search charm and then check the displayed icon Windows 7 Click the start button and then select All Programs Next check the Epson Software folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows Vista Windows XP Click the start button and then select ...

Page 94: ...t portal website for details https www epsonconnect com http www epsonconnect eu Europe only 1 Place the originals Placing Originals on page 35 2 Select Scan Cloud on the control panel 3 Select on the top of the screen and then select a destination 4 Make the scan settings Basic Menu Options for Scanning to the Cloud on page 94 Advanced Menu Options for Scanning to the Cloud on page 95 5 Tap x Bas...

Page 95: ...ginal Original Type Select the type of your original Orientation Original Select the orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Surround Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch h...

Page 96: ...ntrol panel 3 Select a computer 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click ...

Page 97: ...een You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close 6 Open the Devices and Printers screen Windows 7 Click start Control Panel Hardware and Sound or Hardware Devices and Printers Scanning Scanning Using WSD Setting Up a WSD Port 97 ...

Page 98: ...ore scanning install Epson Smart Panel on your smart device Epson Smart Panel screens are subject to change without notice Epson Smart Panel contents may vary depending on the product 1 Place the originals Placing Originals on page 35 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Scanning Scannin...

Page 99: ...s Printer s Fax Features 100 Sending Faxes Using the Printer 103 Receiving Faxes on the Printer 106 Menu Options for Faxing 110 Menu Options for Inbox 113 Using Other Faxing Features 114 Sending a Fax from a Computer 114 Receiving Faxes on a Computer 118 ...

Page 100: ...s on page 283 Overview of this Printer s Fax Features Feature Sending Faxes Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fax Sending Faxes Using the Printer on page 103 Sending manually When you perform a manual check on the line connection by dialing the recipient tap x Send to start sending a fax directly Sending...

Page 101: ...xes by Operating a Connected Phone You can receive faxes by only operating an external phone device Basic Settings on page 275 Making Settings When You Connect a Phone Device on page 343 Destinations of Received Faxes Received faxes are printed by default You can set up destinations for received faxes to the inbox If you save in the inbox you can check the contents on the screen Fax Output Setting...

Page 102: ...n Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for the inbox in the printer Security Settings on page 281 Save to Inbox on page 278 Features Other Useful Features Blocking Junk Faxes You can reject junk faxes Rejection Fax...

Page 103: ...d a fax in color because the printer performs scanning and sending simultaneously While the printer is sending a fax in color you cannot use the other features Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following methods Entering Fax Number Manually Select Keypad enter a fax number on the screen displayed and then select OK To add a pause pause f...

Page 104: ...3 4 Select the Fax Settings tab and then make settings as necessary Fax Settings on page 110 5 Select Preview on the fax top screen to scan check the scanned document image Moves the screen in the direction of the arrows Reduces or enlarges Moves to the previous or the next page Note When Direct Send is enabled you cannot preview When the preview screen is left untouched for the time set in Settin...

Page 105: ... sending a fax in monochrome the scanned document is temporarily stored in the printer s memory Therefore sending a lot of pages may cause the printer to run out of memory and stop sending the fax You can avoid this by enabling the Direct Send feature however it takes longer to send the fax because the printer performs scanning and sending simultaneously You can use this feature when there is only...

Page 106: ...ing Recipients on page 103 4 Select the Fax Settings tab and then tap ADF Continuous Scan to set this to On You can also make settings such as the resolution and the sending method as necessary 5 Tap x Send on the Recipient tab 6 When scanning the first set of originals is complete and a message is displayed on the control panel asking you to scan the next set of originals select Yes set the next ...

Page 107: ...he ringing is for a voice call You can answer the phone as normal Receiving Faxes Using only the Connected Telephone When Remote Receive is set you can receive faxes by simply entering the Start Code When the telephone rings pick up the handset When you hear a fax tone baud dial the two digit Start Code and then hang up the handset Related Information Remote Receive on page 277 Usage of Auto Mode ...

Page 108: ...ou back Note Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer Otherwise the answering machine cannot receive voice calls to record voice messages For details on setting up the answering machine see the manual supplied with the answering machine Receiving Faxes by Making a Phone Call You can receive a fax stored on another fax mach...

Page 109: ... want to view from the list The contents of the fax are displayed Moves the screen in the direction of the arrows Reduces or enlarges Rotates the image to the right by 90 degrees Moves to the previous or the next page To hide the operation icons tap anywhere on the preview screen except for the icons Tap again to display the icons 5 Select whether to print or delete the document you have viewed an...

Page 110: ...solution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of the outgoing fax makes the density darker and makes it lighter Remove Background Detects the paper color background color of the original document and removes or lightens the color Depending on the darkness and vividness of ...

Page 111: ... where you want to include the header information sender name and fax number in the outgoing fax or not to include the information Off Sends a fax with no header information Outside of Image Sends a fax with header information in the top white margin of the fax This keeps the header from overlapping with the scanned image however the fax received by the recipient may be printed across two sheets d...

Page 112: ... report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Fax Settings List Prints the current fax settings Protocol Trace Prints a detailed report for the previous fax that was sent or received Polling Receive When this is set to On and you call the sender s fax number you can receive documents from th...

Page 113: ... them on the printer s screen and print only the ones you need Options when memory is full You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full Inbox Password Settings Password protects the Inbox to restrict users from viewing received faxes Select Change to change the password and select Reset to cancel password protection When changing or r...

Page 114: ...date and time and total number of pages Related Information Making Settings to Save Received Faxes on page 344 Using Other Faxing Features Printing Fax Report Manually 1 Select Fax on the home screen 2 Tap More 3 Select Fax Report 4 Select the report you want to print and then follow the on screen instructions Note You can change the report format From the home screen select Settings General Setti...

Page 115: ...plication create a document to transmit by fax 2 Click Print from the File menu The application s Print window appears 3 Select XXXXX FAX where XXXXX is your printer name in Printer and then check the settings for fax sending Specify 1 in Number of copies Fax may not be transmitted correctly if you specify 2 or more You can send up to 100 pages in one fax transmission 4 Click Printer Properties or...

Page 116: ...mation C Click Add Furthermore by clicking Save to Phone Book you can save the recipient in the list under the PC FAX Phone Book tab Note If your printer s Line Type is set to PBX and the access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from related information link below If you have selected Enter fax number twic...

Page 117: ...smit Once transmission starts a window displaying the transmission status appears Note To stop transmitting select the data and click Cancel You can also cancel using the printer s control panel If an error occurs during transmission the Communication error window appears Check the error information and retransmit The Fax Status Monitor screen the screen mentioned above where you can check the tra...

Page 118: ... prefix code enter hash For details see Line Type in Basic Settings from Related Information link below Selecting a recipient name fax number and so on from the phone book If the recipient is saved in the phone book click Select the recipient from the list and then click Add OK If your fax connection line requires a prefix code enter External Access Prefix Note If your printer s Line Type is set t...

Page 119: ...re the documents are saved on the computer If you turn off the computer the printer s memory might become full as it cannot send the documents to the computer The number of documents that have been temporarily saved to the printer s memory are displayed on the on the printer s control panel To read the received faxes you need to install a PDF viewer such as Adobe Reader in the computer Related Inf...

Page 120: ...otification settings such as the display time 2 Click anywhere in the notification screen except for the button The Receiving Fax Record screen is displayed 3 Check the date and the sender in the list and then open the received file as a PDF Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s num...

Page 121: ...m the sender is displayed as the sender s number This number may not be displayed depending on the sender Canceling the Feature that Saves Incoming Faxes to the Computer You can cancel saving faxes to the computer by using the FAX Utility For details see Basic Operations in the FAX Utility help displayed on the main window Note If there are any faxes that have not been saved to the computer you ca...

Page 122: ...r Checking the Status of Consumables 123 Improving Print Copy Scan and Fax Quality 123 Cleaning the Printer 130 Saving Power 131 Installing or Uninstalling Applications Separately 132 Transporting and Storing the Printer 137 ...

Page 123: ... on page 197 It is Time to Replace the Maintenance Box on page 203 Improving Print Copy Scan and Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines blurred images or horizontal banding adjust the print quality 1 Select Maintenance on the printer s control panel 2 Select Print Quality Adjustment 3 Follow the on screen instructions to load paper and print the nozzle ch...

Page 124: ...rn allows you to perform alignment if you see horizontal banding at regular intervals Find and select the number for the least separated and overlapping pattern Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If the nozzles are severely clogged a blank sheet will be printed When print quality has declin...

Page 125: ...heck 3 Follow the on screen instructions to load paper and print the nozzle check pattern 4 Examine the printed pattern If there are broken lines or missing segments as shown in the NG pattern the print head nozzles may be clogged Go to the next step If you cannot see any broken lines or missing segments as in the following OK pattern the nozzles are not clogged Print head cleaning is not necessar...

Page 126: ... alignment menus Vertical lines look misaligned or the printouts look blurry Select Ruled Line Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignment 4 Follow the on screen instructions to load paper and print the alignment pattern Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed clean the roller inside cImportant Do not use tissue pape...

Page 127: ...o trap your hand or fingers when opening or closing the document cover Otherwise you may be injured cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the document cover 2 Use a soft dry clean cloth to clean the surface of the scanner glass Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Scanner Glass and Doc 12...

Page 128: ... Clean the surface of the document mat using a soft clean and moist cloth moistened with a mild detergent 4 Wipe off the document mat with a dry cloth Use the scanner after the document mat has dried Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer...

Page 129: ...or of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 129 ...

Page 130: ...not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Printer If the printer s outer case is dirty or dusty turn off the printer and clean it with a soft clean and moist cloth If you cannot remove the dirt try cleaning with a soft clean and moist cloth moistened with a mild detergent Main...

Page 131: ...ent is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the location of purchase the printer may have a feature that turns it off automatically if it is not connected to the network for 30 minutes Saving Power Control Panel 1 Select Settings on the home screen 2 Select General Settings Basic Settings 3 Do one of ...

Page 132: ... it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn...

Page 133: ...ters Printers and Faxes and then do the following to open the print server properties window Windows Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers f...

Page 134: ...lled on your computer Related Information Installing the Applications Separately on page 132 Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is c...

Page 135: ...ver 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 201...

Page 136: ...rmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn of...

Page 137: ...ter with a USB cable While Recovery Mode is displayed on the printer you cannot update the firmware over a network connection On the computer access your local Epson website and then download the latest printer firmware See the instructions on the website for the next steps Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs follow the...

Page 138: ...lder to the case with tape Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured 8 Close the scanner unit 9 Prepare to pack the printer as shown below Maintaining the Printer Transporting and Storing the Printer 138 ...

Page 139: ...n carrying the printer do not tilt it more than 10 degrees otherwise the printer may fall cImportant When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing When you use the printer again make sure y...

Page 140: ...pected 141 A Message is Displayed on the LCD Screen 194 Paper Gets Jammed 196 It is Time to Replace the Ink Cartridges 197 It is Time to Replace the Maintenance Box 203 Printing Copying Scanning and Faxing Quality is Poor 205 Cannot Solve Problem 225 ...

Page 141: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 142: ...er of sheets specified for the paper Available Paper and Capacities on page 255 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Paper Feeds at a Slant The following causes can be considered The installation location is inappropriate Sol...

Page 143: ... the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Several Sheets of Paper are Fed at a Time The following causes can be considered The installation location is inappropriate Solutions Place the printer on a flat surface and operate in the recommended environm...

Page 144: ... Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 30 Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper Original Does Not Feed in the ADF The following causes can be considered Orig...

Page 145: ... correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer You may be able to solve the problem depending on the results of the check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Conn...

Page 146: ...ws on page 149 The printer is recognized but printing cannot be performed Cannot Print Even Though a Connection has been Established Windows on page 149 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn...

Page 147: ...e wireless router Connect the computer or smart device to the same SSID as the printer Example of connecting to different SSIDs Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between t...

Page 148: ...ient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the steps below to disable ...

Page 149: ...B cable cannot be recognized change the port or change the USB cable Cannot Print Even Though a Connection has been Established Windows The following causes can be considered There is a problem with the software or data Solutions Make sure that a genuine Epson printer driver EPSON XXXXX is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend...

Page 150: ... printed Solutions Click Print Queue on the printer driver s Maintenance tab If unnecessary data remains select Cancel all documents from the Printer menu The printer is pending or offline Solutions Click Print Queue on the printer driver s Maintenance tab If the printer is offline or pending clear the offline or pending setting from the Printer menu The printer is not selected as the default prin...

Page 151: ...ireless router or provider try making network settings for the printer again Connect the computer or smart device to the same SSID as the printer Re setting the Network Connection on page 229 Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order...

Page 152: ...nnecessary data remains select Cancel all documents from the Printer menu The printer is pending or offline Solutions Click Print Queue on the printer driver s Maintenance tab If the printer is offline or pending clear the offline or pending setting from the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and prin...

Page 153: ...tion status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a c...

Page 154: ...d the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or smart device and computer are different Solutions W...

Page 155: ...heck the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 229 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website ther...

Page 156: ...nnect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 246 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 266 7 Select the Network t...

Page 157: ... a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 133 Checking if a g...

Page 158: ... wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General Settings Network Settings Connection Check and then print the network connection report If the report shows that the network connection failed check the network connection report and then follow the printed solutions There is a problem with the network setti...

Page 159: ...inter Printer is not selected Communication error Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 159 Check the following if a connection has been established The printer is recognized but printing cannot be performed Cannot Print Even Though a Connection has been Established iOS on page 161 Ca...

Page 160: ...ttings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to differ...

Page 161: ...s Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 229 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your ...

Page 162: ... to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General S...

Page 163: ...Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 133 When y...

Page 164: ...e printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or smart device and computer are different Solutions When ...

Page 165: ...mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 229 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Chec...

Page 166: ... on a Web Browser on page 266 7 Select the Network tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the ...

Page 167: ...or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a ...

Page 168: ...e printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or smart device and computer are different Solutions When ...

Page 169: ...the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 229 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is ...

Page 170: ... the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 246 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 266 7 Select the Network tab Wi...

Page 171: ... and the printer are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use the Epson printing app to check the connection status for the smart device and the printer Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already inst...

Page 172: ...and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing th...

Page 173: ...rk disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and...

Page 174: ...urity software If Public network is selected as the network place you cannot save the scanned images to the shared folder Set the forward settings for each port If you are using a laptop computer and the IP address is set as DHCP the IP address may change when reconnecting to the network Obtain the IP address again Make sure the DNS setting is correct Contact your network administrator about the D...

Page 175: ... Please check the Email Server Settings Checking the folder to save Check the network path of the shared folder Communication error Check the Wi Fi network connection Checking the file name Check if there is a file with the same name as the file you want to save in the folder The file name is already in use Rename the file and scan again Writing the file Write a new file Scanned file s are too lar...

Page 176: ...line Contact your DSL provider Connecting to DSL or ISDN on page 338 There are some problems in the DSL filter when you connect to a DSL phone line Solutions If you can not send or receive fax connect the printer directly to a telephone wall jack to see if the printer can send a fax If it works the problem may be caused by the DSL filter Contact your DSL provider Cannot Send Faxes The following ca...

Page 177: ... being sent is too large Solutions You can send faxes at a smaller data size using one of the following methods When you send the fax in monochrome enable Direct Send in Fax Fax Settings Fax Send Settings Sending Many Pages of a Monochrome Document Direct Send on page 105 Using the connected phone Sending Faxes Dialing from the External Phone Device on page 105 Separating the originals Cannot Rece...

Page 178: ...number has not been registered in the contacts list Solutions Register the sender s fax number to contact list Or disable Unregistered Contacts in Settings General Settings Fax Settings Basic Settings Rejection Fax Rejection Fax Faxes sent from numbers that have not been registered to this list are blocked The sender has sent the fax without header information Solutions Ask the sender if header in...

Page 179: ...canner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass and Document Mat on page 126 Cannot Receive A3 Size Faxes The paper source setting is wrong Check that the paper size setting of the paper source that contains A3 paper has been set to A3 and that the paper source is set for use with the fax feature Select Settings Ge...

Page 180: ...Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 133 When y...

Page 181: ...inter closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or smart device and computer are different Solutions When you ...

Page 182: ... assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 229 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check th...

Page 183: ...a Web Browser on page 266 7 Select the Network tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the prin...

Page 184: ...The following causes can be considered The software is not installed Solutions Make sure that the PC FAX driver have been installed on the computer The PC FAX driver is installed with FAX Utility Follow the steps below to check if it is installed Make sure the printer fax is displayed in Devices and Printers Printer or Printers and Other Hardware The printer fax is displayed as EPSON XXXXX FAX If ...

Page 185: ...rectly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click E...

Page 186: ...ns After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 229 The SSIDs connected from the computer or ...

Page 187: ...he wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the su...

Page 188: ...w to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection R...

Page 189: ...ognized change the port or change the USB cable You need to reconfigure the USB connection Solutions Disconnect the USB cable from the computer Right click on the printer icon displayed on the computer and then select Remove Device Next connect the USB cable to the computer If you cannot use a USB cable reset the USB connection by following the steps for changing the method of connecting to a comp...

Page 190: ...esume Printer User authentication failed when a fax is sent from a computer Solutions Set the user name and password in the printer driver When sending a fax from a computer when the security function that restrict users from using the printer s fax function is set user authentication is performed with the user name and password set in the printer driver There are some problems with fax connection...

Page 191: ... the home screen and then select Off Windows Select Off as the Quiet Mode setting on the printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Quiet Mode setting Printing Slows Down Dramatically During Continuous Printing The function that preven...

Page 192: ...the user feature restriction is enabled a user ID and password are required to print Solutions If you do not know the password contact your printer administrator Operation Sounds Are Loud Quiet Mode is disabled Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select on the home screen and then enable Quiet Mode Windows prin...

Page 193: ...ort9100 as the Top Priority Protocol setting in AirPrint Setup Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Application for Configuring Printer Operations Web Config on page 266 Forgot Your Password You need help from service personnel Solutions If you forget the administrator s password contact Epson supp...

Page 194: ...ctly Answering Machine Cannot Answer Voice Calls The printer s Rings to Answer setting is set to less than the number of rings for your answering machine Solutions Select Slow 9 600bps in Settings General Settings Fax Settings Basic Settings Rings to Answer and then set to a number higher than the number of rings for your answering machine A Lot of Junk Faxes Have Been Received The printer s featu...

Page 195: ...es an external access code to get an outside line set the access code after selecting PBX Use hash instead of the actual access code when entering an outside fax number This makes connection more secure If the error message is still displayed set the Dial Tone Detection settings to disabled However disabling this feature may drop the first digit of a fax number and send the fax to the wrong number...

Page 196: ...side the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Preventing Paper Jams Check the following if paper jams occur frequently Place the printer on a flat surface and operate in the recommended environmental cond...

Page 197: ... bottom down After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not open the ink cartridge package until you are ready to install it in the printer The cartridge is vacuum packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be pos...

Page 198: ...artridge replacement Otherwise ink remaining in the print head nozzles will dry out and you may not be able to print If you need to remove an ink cartridge temporarily make sure you protect the ink supply area from dirt and dust Store the ink cartridge in the same environment as the printer with the ink supply port facing down or sideways Do not store ink cartridges with the ink supply port facing...

Page 199: ... color inks is used to create black The ink in the ink cartridges supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depe...

Page 200: ...rinting Temporarily with Only Black Ink Control Panel 1 When a message is displayed prompting you to replace the ink cartridges select Proceed A message is displayed telling you that you can temporarily print with black ink 2 Check the message and then select Proceed 3 If you want to print in monochrome select No remind me later The ongoing job is canceled 4 Now you can copy originals or print rec...

Page 201: ...lect Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Continue Printing Temporarily with Only Black Ink Mac OS Note To use this feature through a network connect with Bonjour 1 Click the printer icon in the Dock 2 Cancel the job Note If you cannot cancel printing from the computer cancel us...

Page 202: ...ate black You can continue printing while preparing a replacement black ink cartridge This feature is only available when you select the following settings in the printer driver Paper Type Plain paper Preprinted Letterhead Color Recycled High quality plain paper Thick Paper Quality Standard EPSON Status Monitor 3 Enabled Note If EPSON Status Monitor 3 is disabled access the printer driver click Ex...

Page 203: ...used maintenance box until after it is sealed in the plastic bag otherwise ink may leak Do not store the maintenance box in high or freezing temperatures Keep the maintenance box out of direct sunlight Do not drop the maintenance box or subject it to strong shocks Do not touch the openings in the maintenance box as you may get smeared with ink Replacing a Maintenance Box In some print cycles a ver...

Page 204: ...ad until it is replaced to avoid ink leakage However you can perform operations that do not use ink such as scanning When the following screen is displayed the part cannot be replaced by users Contact Epson support Related Information Maintenance Box Code on page 260 Maintenance Box Handling Precautions on page 203 Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance ...

Page 205: ...ty on page 123 Colored Banding Appears at Intervals of Approximately 1 1 cm or 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 31 The print quality is set to low Solutions When printing on plain paper print using a higher qu...

Page 206: ... enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidirectional Printing on the printer driver s More...

Page 207: ...nt Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting The print quality is set to low Solutions When printing on photo paper print using a higher quality setting Windows Select High from Quality on the printer driver s Main tab Mac OS Select Fine as Print Quality from the print dialog s Print Settings menu The print head nozzles m...

Page 208: ...hat matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 143 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicul...

Page 209: ...r is still scuffed after selecting the Thick Paper and Envelopes setting select Short Grain Paper in the Extended Settings window of the printer driver Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as theThick paper and envelopes setting The back of the paper was printed ...

Page 210: ...int head nozzles may be clogged and ink drops may not be discharged Adjusting the Print Quality on page 123 Color correction has been applied Solutions When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options tab select Custom in Color Correction and then click Advanced Change ...

Page 211: ...ct a borderless paper size from Paper Size Paper for Borderless Printing on page 257 Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expan...

Page 212: ...n setting in the application software is not within the print area Solutions Adjust the margin setting in the application so that it falls within the printable area Printable Area on page 285 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a ...

Page 213: ...e Is Inverted The image is set to invert horizontally in the print settings Solutions Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When p...

Page 214: ...red Banding Appears at Intervals of Approximately 1 1 cm or 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 31 The print head position is out of alignment Solutions Align the print head using the Print Quality Adjustment fea...

Page 215: ...Quality on page 123 Striped Patterns Appear The print head nozzles may be clogged Solutions Use the Print Quality Adjustment feature If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Adjusting the Print Quality on page 123 Printout Comes Out as a Blank Sheet Solving Problems Printing Copying Scanning and Faxing Quality is Poo...

Page 216: ... into the printer at the same time Several Sheets of Paper are Fed at a Time on page 143 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper L...

Page 217: ... Make sure you are copying on the printable side If you have accidentally copied on the wrong side of the photo paper you need to clean the paper path Loading Paper on page 31 Cleaning the Paper Path for Ink Smears on page 126 The Position Size or Margins of the Copies are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction...

Page 218: ...clude the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass and Document Mat on page 126 Original Size is wrong in copy setting Solutions Select the appropriate Original Size in the copy setting Advanced Menu Options for Copying on page 82 Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered Th...

Page 219: ...h Solutions Lower the copy density setting Basic Menu Options for Copying on page 82 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog a dotted moiré pattern appears Solutions Change the reduce and enlarge setting If a moiré pattern still appears place the original at a slightly different angle Basic Menu Options for Copying...

Page 220: ...ing from the Scanner Glass There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass and Document Mat on page 126 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the ...

Page 221: ...ced correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass You cannot scan the area within approximately 1 5 mm 0 06 in from the edge of the scanner glass Placing Originals on page 35 There is dust or dirt on the scanner glass or document mat Solutions When scanning from the control panel and selecting th...

Page 222: ...indows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Select the Other tab 3 Click Reset If initialization does not solve the problem uninstall and re install the scanner software Installing or Uninstalling Applications Separately on page 132 The Quality of the Sent Fax i...

Page 223: ...ning the ADF on page 128 The Image Quality of the Sent Fax is Poor The following causes can be considered The Original Type setting is wrong Solutions Select Fax Fax Settings Scan Settings Original Type and then change the setting When the original you are sending contains text and images set this to Photo The resolution is set to low Solutions If you do not know the performance of the sender s fa...

Page 224: ... when ECM is disabled An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on page 35 The density setting is high when sending faxes Solutions Select F...

Page 225: ...igher quality setting on the control panel or the printer driver Reinstall the ink cartridges already installed in the printer Reinstalling the ink cartridges may clear clogging in the print head nozzles and allow the ink to flow smoothly However because the ink is consumed when the ink cartridge is reinstalled a message asking you to replace the ink cartridge may be displayed depending on the amo...

Page 226: ... been loaded with the printable side facing in the wrong direction Paper Handling Precautions on page 30 Available Paper and Capacities on page 255 Unavailable Paper Types on page 258 Make sure that you are not using an old ink cartridge For best results Epson recommends using up ink cartridges before the best before date printed on the package or within six months of opening the package whichever...

Page 227: ...puter or Devices Connecting to a Printer that has been Connected to the Network 228 Re setting the Network Connection 229 Connecting a Smart Device and Printer Directly Wi Fi Direct 236 Checking the Network Connection Status 245 ...

Page 228: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 229: ...r When you replace the wireless router make settings for the connection between the computer or the smart device and the printer You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Settin...

Page 230: ...mart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the ...

Page 231: ...etwork Connection from Wi Fi to Ethernet Follow the steps below to change from a Wi Fi connection to an Ethernet connection 1 Select Settings on the home screen 2 Select General Settings Network Settings Wired LAN Setup 3 Follow the on screen instructions Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access ...

Page 232: ...ct Your Operation screen and then click Next Select the network connection that you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Follow the on screen instructions Adding or Replacing the Computer or Devices Re setting the Network Connection Changing t 232 ...

Page 233: ...ettings by Entering the SSID and Password You can set up a Wi Fi network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using a wireless router with its default settings the SSID and password are on the label If you do not know the SSID and passwo...

Page 234: ...hen tap Start Setup 9 Tap OK to finish Note If you fail to connect load A4 size plain paper and then select Print Check Report to print a connection report 10 Close the Network Connection Settings screen Related Information Entering Characters on page 27 Making Wi Fi Settings by Entering the SSID and Password on page 233 Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a...

Page 235: ...k the solution 8 Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 245 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to a wireless router by using a PIN code You can use this method to set up if a wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless rout...

Page 236: ...ess router move it closer to the printer and try again If it still does not work print a connection report and check the solution 8 Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 245 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without ...

Page 237: ...s router The following conditions are required to use this function If your environment does not match these conditions you can connect by selecting Other OS Devices See the related information link below for details on connecting iOS 11 or later Using the standard camera application to scan the QR code Epson printing app for iOS Examples of Epson printing apps Install Epson printing app on the sm...

Page 238: ...e Use the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect select Other Methods on the printer s control panel See the related information link below for details on connecting Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Di...

Page 239: ...en it starts 11 Select the printer that you want to connect to See the information displayed on the printer s control panel to select the printer 12 On the printer s control panel select Complete For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Related Information Connecting to Devices other than ...

Page 240: ...e settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Start Setup 4 Tap Android 5 On the smart device start Epson printing app 6 On the Epson printing app screen tap Printer is not selected On the...

Page 241: ...name SSID on the smart device s Wi Fi screen to connect them again Related Information Connecting to Devices other than iOS and Android using Wi Fi Direct on page 241 Connecting to Devices other than iOS and Android using Wi Fi Direct This method allows you to connect the printer directly to smart devices without a wireless router Note You only need to make these settings for the printer and the s...

Page 242: ...4 Tap Other OS Devices The Network Name SSID and Password for Wi Fi Direct for the printer are displayed Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 242 ...

Page 243: ... screen select the SSID shown on the printer s control panel and then enter the password 6 On the printer s control panel select Next Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 243 ...

Page 244: ...ink below for details cImportant When Wi Fi Direct Simple AP connection disabled all computers and smart devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Note If you want to disconnect a specific device disconnect from the device instead of the printer Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconne...

Page 245: ...he printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the printer is deleted Note You can also set up from the Network tab Wi Fi Direct on Web Config for the following ...

Page 246: ...Fi Status Displays the network information device name connection signal strength and so on for Ethernet or Wi Fi connections Wi Fi Direct Status Displays whether Wi Fi Direct is enabled or disabled and the SSID password and so on for Wi Fi Direct connections Email Server Status Displays the network information for email server Print Status Sheet Prints a network status sheet The information for E...

Page 247: ...tion Report on page 247 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 248 E 2 E 3 E 7 on page 248 E 5 on page 249 E 6 on page 249 E 8 on page 249 Adding or Replacing the Computer or Devices Checking the Networ...

Page 248: ...k connection make sure your wireless router supports WPS You cannot use push button setup if your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless...

Page 249: ... address from the Network Status part on the network connection report If your wireless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectabl...

Page 250: ...re correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Net...

Page 251: ...sn Setup You can register several passwords on a wireless router that uses WEP security type If several passwords are registered check if the first registered password is set on the printer Related Information Network Settings on page 272 Making Settings for Connecting to the Computer on page 230 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned...

Page 252: ...To add another computer or smart device disconnect one of the connected devices or connect it to the other network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if yo...

Page 253: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 254: ...Product Information Paper Information 255 Consumable Products Information 259 Software Information 260 Settings Menu List 269 Product Specifications 285 Regulatory Information 294 ...

Page 255: ...ided Printing on page 258 Paper suitable for printing documents Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Epson Business Paper A4 250 Epson Bright White Paper A3 250 Epson Bright White Ink Jet Paper A4 250 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 Epson Photo Quality Ink Jet Paper A3 A4...

Page 256: ...ee the following for information on available paper types for borderless and 2 sided printing Paper for Borderless Printing on page 257 Paper for 2 Sided Printing on page 258 Plain papers Plain paper includes copy paper preprinted paper 1 letterhead color paper recycled paper and high quality plain paper Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 A3 B4 Legal Letter 8 5 13 in A4...

Page 257: ...elope Size Loading Capacity Envelopes Paper Cassette 1 Paper Cassette 2 Envelope 10 Envelope DL Envelope C6 Envelope C4 10 Paper for Borderless Printing Genuine Epson Paper Epson Business Paper Epson Bright White Paper Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Double sided Photo Quality Ink Jet Paper Epson Matte Paper Heavyweight Epson Ultra Glossy Photo Paper Epson ...

Page 258: ...ded Photo Quality Ink Jet Paper Related Information Available Paper and Capacities on page 255 Commercially Available Paper Plain paper Copy paper Preprinted paper Letterhead Color paper Recycled paper High quality plain paper Thick paper For automatic 2 sided printing with User Defined paper sizes you can use 182 to 297 x 257 to 431 8 mm paper sizes Related Information Available Paper and Capacit...

Page 259: ...ct Epson support Although the ink cartridges may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Suitcase 405 405XL 405XXL 405 405XL 405 405XL 405 405XL XL and XXL indicate large cartridges Note For users in...

Page 260: ...operating condition using the printer driver utility Note You can change the language of the printer driver Select the language you want to use from the Language setting on the Maintenance tab Accessing the printer driver from applications To make settings that apply only to the application you are using access from that application Select Print or Print Setup from the File menu Select your printe...

Page 261: ...ring Preferences on the Maintenance tab and then select Register the shortcut icon to the taskbar Starting the utility Access the printer driver window Click the Maintenance tab Related Information Menu Options for the Printer Driver on page 39 Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making...

Page 262: ...like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish with excellent coloring See the application s help for details Note Windows Server operating systems are not supported To use this application the printer driver for this printer must be installed Starting on Windows Windows 10 Click the start button and then select Epson Software Epson Pho...

Page 263: ...llows you to print photos documents and web pages from a smart device such as a smartphone or tablet You can use local print printing from a smart device that is connected to the same wireless network as your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service Installing Epson iPrint You can install Epson ...

Page 264: ... Utility FAX Utility is an application that allows you to configure various settings for sending faxes from a computer You can create or edit the contacts list to be used when sending a fax configure to save received faxes in PDF format on the computer and so on See the application s help for details Note Windows Server operating systems are not supported Make sure you have installed the printer d...

Page 265: ... the document See the application s help for details Accessing from Windows In the application select Print or Print Setup from the File menu Select your printer FAX and then click Preferences or Properties Accessing from Mac OS In the application select Print from the File menu Select your printer FAX as the Printer setting and then select Fax Settings or Recipient Settings from the pop up menu R...

Page 266: ...od to confirm the printer s IP address Note You can also check the IP address by printing the network connection report 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run We...

Page 267: ...Printer Webpage Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols See the operations gu...

Page 268: ...N Software Updater is an application that installs new software and updates firmware and manuals over the Internet If you want to check for update information regularly you can set the interval for checking for updates in EPSON Software Updater s Auto Update Settings Note Windows Server operating systems are not supported Starting on Windows Windows 10 Click the start button and then select Epson ...

Page 269: ... as Button Press in Quiet Mode Sleep Timer Adjust the time period to enter a sleep mode energy saving mode when the printer has not performed any operations The LCD screen turns black when the setting time passes Wake from Sleep Wake with LCD Screen Touch Select On to return from sleep mode energy saving mode by tapping the touch panel When this is off you need to press a button on the control pan...

Page 270: ...ending on your region Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the summer time setting that applies to your area Time Difference Enter the time difference between your local time and UTC Coordinated Universal Time Country Region Select the country or region in which you are using your printer If you change the country or region your fax settings retu...

Page 271: ...s for the print jobs Depending on the paper type setting on the Main tab of the printer driver paper may not be fed automatically Error Notice Select On to display an error message when the selected paper size or type does not match the loaded paper Paper Setup Auto Display Select On to display the Paper Setting screen when loading paper in the paper cassette If you disable this feature you cannot...

Page 272: ...he paper type and print quality settings you selected there may be no difference in the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is smeared increase the time setting Output Tray Auto Extension Select On to extend the paper output support automatically ...

Page 273: ... Restore Default Settings Wired LAN Setup Set up or change a network connection that uses a LAN cable and router When this is being used Wi Fi connections are disabled Network Status Displays or prints the current network settings Wired LAN Wi Fi Status Wi Fi Direct Status Email Server Status Print Status Sheet Connection Check Checks the current network connection and prints a report If there are...

Page 274: ...stered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resume Unregister For details see the following web site https www epsonconnect com http www epsonconnect eu Europe only Related Information Printing Using a Cloud Service on page 74 Fax Settings Select the me...

Page 275: ...on the printer s control panel below Settings General Settings Fax Settings Fax Setting Wizard Note You cannot display this menu on the Web Config screen Selecting Fax Setting Wizard makes basic fax settings Follow the on screen instructions Related Information Basic Settings on page 275 Making the Printer Ready to Send and Receive Faxes on page 341 Basic Settings You can find the menu on the prin...

Page 276: ...ess code such as 0 or 9 Then when sending a fax to an outside fax number enter hash instead of the real code hash must also be used in Contacts as an external access code If an external access code such as 0 or 9 is set in a contact you cannot send faxes to the contact In this case set Access Code to Do Not Use otherwise you must change the code in Contacts to Header Enter your sender name and fax...

Page 277: ...r up to 30 fax numbers to reject the faxes and calls Enter up to 20 characters using 0 9 or space Related Information Making the Printer Ready to Send and Receive Faxes on page 341 Making Settings for a PBX Phone System on page 343 Receiving Incoming Faxes on page 107 Making Settings for Blocking Junk Faxes on page 345 Send Settings You can find the menu on the printer s control panel below Settin...

Page 278: ...tab Fax Output Save to Inbox Save to Inbox Saves received faxes to the printer s Inbox Up to 100 documents can be saved Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving features at a time Though the received faxes are not automatically printed you can view them on the printer s screen and ...

Page 279: ...rinter Auto Rotation Rotates faxes received as landscape oriented A4 Letter B5 or A5 size documents so that they are printed on A4 Letter B5 or A5 size paper This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A4 B5 A5 or Letter By selecting Off faxes received as landscape oriented A4 Letter B5 or A5 size which are the same width as A...

Page 280: ...tial documents from being disclosed while you are away Before using this feature make sure there is enough free memory Time to Stop Stops printing documents Time to Restart Restarts printing documents automatically Quiet Mode Reduces the noise the printer makes when printing faxes however print speed may be reduced Report Settings You can find the menu on the printer s control panel below Settings...

Page 281: ...ly one fax number to be entered as the Recipient Confirm Address List Selecting On displays a recipient confirmation screen before starting the transmission You can select the recipients from All or Only for Broadcasting Backup Data Auto Clear Backup copies of sent and received documents are usually temporarily stored in its memory to prepare for an unexpected power off due to an electricity failu...

Page 282: ...idges on page 199 Maintenance Select the menus on the control panel as described below Settings Maintenance Print Quality Adjustment Select this feature if there are any problems with your print outs You can check for clogged nozzles and clean the print head if necessary and then adjust some parameters to improve print quality Print Head Nozzle Check Select this feature to check if the print head ...

Page 283: ...aning the Paper Path for Ink Smears on page 126 Print Status Sheet Select the menus on the control panel as described below Settings Print Status Sheet Configuration Status Sheet Print information sheets showing the current printer status and settings Supply Status Sheet Print information sheets showing the status of consumables Usage History Sheet Print information sheets showing the usage histor...

Page 284: ...ault Settings Reset the settings in the following menus to their defaults Network Settings Copy Settings Scan Settings Fax Settings Clear All Data and Settings Firmware Update You can get firmware information such as your current version and information on available updates Update Check if the latest version of the firmware has been uploaded to the network server If an update is available you can ...

Page 285: ...t feed in the printer or print result may adversely affected depending on the paper property or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 48 0 mm 1 89 in D 49 0 mm 1 93 in Borderless printing A 51 0 mm 2 01 in B 52 0 mm 2 05 in Printable Area for Enve...

Page 286: ...l per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED ADF Specifications ADF Type Auto duplex scanning Available Paper Sizes A5 A4 A3 B5 B4 Executive 16K Indian Legal Letter 8 5 13 in Legal 8K Paper Type Plain Paper Weigh...

Page 287: ...pel mm 15 4 line mm 406 pel in 392 line in Photo 8 pel mm 7 7 line mm 203 pel in 196 line in Color 200 200 dpi Page Memory Up to 180 pages when received ITU T No 1 chart in monochrome draft mode Redial 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection The specifications may differ by country or region Using Port for the Printer The printer uses the following...

Page 288: ...inter from an application such as EpsonNet Config printer driver and scanner driver Printer ENPC UDP 3289 Collect and set up the MIB information from an application such as EpsonNet Config printer driver and scanner driver Printer SNMP UDP 161 Forwarding LPR data Printer LPR TCP 515 Forwarding RAW data Printer RAW Port9100 TCP 9100 Forwarding AirPrint IPP IPPS printing data Printer IPP IPPS TCP 63...

Page 289: ...onnection 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal Ethernet Specifications Standards IEEE802 3i 10BASE T 1 IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet 2 Communication Mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twi...

Page 290: ...rint iOS Mac OS IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Windows 7 or later Mac OS X El Capitan or later Event Manager IPv4 Windows XP Vista Mac OS X v10 6 to Yosemite Epson Connect Scan to Cloud IPv4 AirPrint Scan IPv4 IPv6 OS X Mavericks or later Fax Send a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 OS X Mountain Lio...

Page 291: ...out the ink cartridges and the power cord Electrical Specifications Power Supply Rating AC 100 240 V Rated Frequency Range 50 60 Hz Rated Current 0 5 0 3 A Power Consumption with USB Connection Standalone copying Approx 20 0 W ISO IEC24712 Ready mode Approx 8 8 W Sleep mode Approx 0 8 W Power off Approx 0 2 W Note Check the label on the printer for its voltage For European users see the following ...

Page 292: ...emperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for Ink Cartridges Storage Temperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F Product Information Produc...

Page 293: ...rectly A 681 mm B 965 mm C 515 mm D 448 mm E 517 mm See Safety Instructions in this manual to confirm the environmental conditions Related Information Advisories and Warnings for Setting Up the Printer on page 14 Product Information Product Specifications Installation Location and Space 293 ...

Page 294: ...The full text of the EU declaration of conformity is available at the following website http www epson eu conformity C752B For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia...

Page 295: ...local power is available for emergency use This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Restrictions on Copying Observe the following r...

Page 296: ...Administrator Information Connecting the Printer to the Network 297 Settings to Use the Printer 301 Managing the Printer 350 Advanced Security Settings 353 ...

Page 297: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 298: ...k subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address Note When you use the IP address...

Page 299: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 300: ...r the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the network by using the Ethernet cable and check the connection 1 Connec...

Page 301: ... PIN Code Setup WPS on page 235 Settings to Use the Printer Using the Print Functions Enable to use the print function through the network To use the printer on the network you need to set the port for network connection on the computer as well as the printer s network connection Printer Connection Types The following two methods are available for the printer s network connection Peer to peer conn...

Page 302: ... printer driver in batch Depending on the server spec it may take time to start the print job because all print jobs go through the print server You cannot print when the Windows server is turned off Print Settings for Peer to Peer Connection For peer to peer connection direct printing a printer and a client computer have a one to one relationship The printer driver must be installed on each clien...

Page 303: ... printer or network printer with manual settings and then click Next 4 Select Create a new port select Standard TCP IP Port as the Port Type and then click Next 5 Enter the printer s IP address or printer name in Host Name or IP Address or Printer Name or IP Address and then click Next Example Printer name EPSONA1A2B3C IP address 192 0 2 111 Do not change Port name Administrator Information Settin...

Page 304: ...en using the printer under the server client connection printer sharing using the Windows server make the sharing settings hereafter Checking the Port Configuration Windows Check if the correct port is set for the print queue 1 Open the devices and printers screen Desktop Settings Control Panel Hardware and Sound or Hardware Devices and Printers 2 Open the printer properties screen Right click the...

Page 305: ...nters on the print server 2 Right click the printer icon that you want to share with the clients and then click Printer Properties Sharing tab 3 Click Additional Drivers For Windows Server 2012 click Change Sharing Options and then configure the settings 4 Select versions of Windows for clients and then click OK 5 Select the information file for the printer driver inf and then install the driver U...

Page 306: ...ou can enter here depends on the paper source which is indicated on the side of Height When you select mm in Unit you can enter up to one decimal place When you select inch in Unit you can enter up to two decimal places Paper Type Select the paper type you want to set from the pull down menu 3 Check the settings and then click OK Setting Errors Set the displaying error for the device 1 Access Web ...

Page 307: ...Blank Page If there is a blank page in the print data set not to print a blank page Setting Up AirPrint Set when using AirPrint printing and scanning Access Web Config and select the Network tab AirPrint Setup Items Explanation Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII 0x20 0x7E Bonjour Location Enter location information such as the printer s placeme...

Page 308: ...this when you want to use the scan function using email Check the following before configuring The printer is connected to the network that can access the mail server Email setting information of the computer that uses the same mail server as the printer Note When you use the mail server on the Internet confirm the setting information from the provider or website 1 Access Web Config and select the...

Page 309: ...ted Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII 0x20 0x7E When you select SMTP AUTH enter the SMTP server account When you select POP before SMTP enter the POP3 server account Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenti...

Page 310: ...not is changed Certificate Validation The certificate is validated when this is enabled We recommend this is set to Enable To set up you need to import the CA Certificate to the printer POP3 Server Address If you select POP before SMTP as the Authentication Method enter the POP3 server address between 0 and 255 characters using A Z a z 0 9 You can use IPv4 or FQDN format POP3 Server Port Number If...

Page 311: ... authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported protocols Connection to SMTP server failed Change Secure Connection to None This message appears when an SMTP mismatch occurs between a server and a client or when the server does not support SMTP secure connectio...

Page 312: ...d network folder Creating the Shared Folder Before Creating the Shared Folder Before creating the shared folder check the following The printer is connected to the network where it can access the computer where the shared folder will be created A multi byte character is not included in the name of the computer where the shared folder will be created cImportant When a multi byte character is includ...

Page 313: ...mitted access However the user who does not have authority cannot access them because the desktop folder is under the control of the user folder and then the security settings of the user folder are handed down to it The user who is permitted access on the Security tab user logged in and administrator in this case can operate the folder See below to create the proper location This example is when ...

Page 314: ...rive and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printer Setting a Shared Network Folder 314 ...

Page 315: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 315 ...

Page 316: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 316 ...

Page 317: ...up that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 317 ...

Page 318: ...ns for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 318 ...

Page 319: ...a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT permit reading and writing to another user to the shared ...

Page 320: ...or authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printe...

Page 321: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 321 ...

Page 322: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 322 ...

Page 323: ...here can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 323 ...

Page 324: ...e written or read on the shared folder from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 324 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Administrator Information Settings to Use the Printer Setting a ...

Page 325: ...3 Click Edit Administrator Information Settings to Use the Printer Setting a Shared Network Folder 325 ...

Page 326: ...full name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Administrator Information Settings to Use the Printer Setting a Shared Network Folder 326 ...

Page 327: ...puters of users or groups with access permission Using Microsoft Network Sharing When enabling it the following are possible Shares the USB storage over the network that is connected to the printer Forwards the scan result to the shared folder on the computer 1 Access Web Config and select the Network tab MS Network 2 Select Use Microsoft network sharing 3 Set each item 4 Click Next Administrator ...

Page 328: ...rinter User Name Set the user name for user authentication Enter between 1 and 127 characters in ASCII except However you cannot enter a single period or a combination of the period and a space alone Password Set the password for user authentication Enter between 1 and 64 characters in ASCII However you cannot just set 10 asterisks Encrypted Communication Set whether to enable encrypted communicat...

Page 329: ...listed in the table below Features Web Config Epson Device Admin Printer s control panel Registering a destination Editing a destination Adding a group Editing a group Deleting a destination or groups Deleting all destinations Importing a file Exporting to a file Note You can also configure the fax destination using the FAX Utility Registering a Destination to Contacts using Web Config Note You ca...

Page 330: ...acters or less in Unicode UTF 8 If you do not specify this leave it blank Index Word Enter words to search in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type Select the type of the address that you want to register Assign to Frequent Use This item is displayed on the Web Config screen but is unavailable for this printer Fax Fax Number Enter between 1 and 64 ch...

Page 331: ...connections enter a user name such as Anonymous and FTP If you do not specify this leave it blank Password Enter a password to access to an FTP server within 20 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F If you do not specify this leave it blank Connection Mode Select the connection mode from the menu If a firewall is set between the printer and th...

Page 332: ... cannot be edited because it is exported as a binary file When importing the printer settings to the printer contacts are overwritten For Epson Device Admin only contacts can be exported from the device s property screen Also if you do not export the security related items you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file Importing Contacts Usi...

Page 333: ...port 2 Select one of the Contacts checkboxes For example if you select Contacts under the Scan Copy category the same checkbox under the Fax category is also selected 3 Enter a password to encrypt the exported file You need the password to import the file Leave this blank if you do not want to encrypt the file 4 Click Export Related Information Running Web Config on a Web Browser on page 266 Expor...

Page 334: ...d set a password between 8 and 63 characters long in ASCII This password is required when importing the binary file Items except Security Information Export the SYLK format or csv format files Select when you want to edit the information of the exported file 7 Click Export 8 Specify the place to save the file select the file type and then click Save The completion message is displayed 9 Click OK C...

Page 335: ...letion screen Return to the device s property screen 11 Click Transmit 12 Click OK on the confirmation message The settings are sent to the printer 13 On the sending completion screen click OK The printer s information is updated Open the contacts from Web Config or printer s control panel and then check that the contact is updated Preparing to Scan Scanning using the control panel The scan to net...

Page 336: ...ternet connection environment Contact registration to Epson Connect Epson Connect service User and printer registration to Epson Connect Related Information Setting a Shared Network Folder on page 312 Configuring a Mail Server on page 308 Scanning From a Computer Install the software and check that the network scan service is enabled to scan via a network from the computer Software to be installed...

Page 337: ... Related Information Connecting the Printer to a Phone Line on page 337 Making the Printer Ready to Send and Receive Faxes on page 341 Making Settings for the Printer s Fax Features According to Use on page 342 Fax Settings on page 274 Configuring a Mail Server on page 308 Setting a Shared Network Folder on page 312 Making Contacts Available on page 328 Report Settings on page 280 Connecting the P...

Page 338: ...country or region Note Remove the cap from the EXT port of the printer only when connecting your telephone to the printer Do not remove the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LIN...

Page 339: ...ing See the manuals that came with the phone device for details Depending on the model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from ...

Page 340: ...n the printer s control panel 4 Pick up the handset If a message to start sending or receiving faxes is displayed as shown on the following screen the connection has been established Related Information Making the Printer Ready to Send and Receive Faxes on page 341 Making Settings to Use an Answering Machine on page 343 Making Settings to Receive Faxes Operating Only a Connected Phone on page 344 ...

Page 341: ...he on screen instructions enter the sender name such as your company name your fax number Note Your sender name and your fax number appear as the header for outgoing faxes 3 Make the distinctive ring detection DRD setting If you have subscribed to a distinctive ring service from your telephone company Go to the next screen and select the ring pattern to be used for incoming faxes When you tap any ...

Page 342: ...d send the fax to the wrong number Related Information Connecting the Printer to a Phone Line on page 337 Making Settings to Use an Answering Machine on page 343 Receive Mode on page 276 Making Settings to Receive Faxes Operating Only a Connected Phone on page 344 Basic Settings on page 275 Making Settings for the Printer s Fax Features According to Use You can configure the printer s fax features...

Page 343: ...ess code such as 0 and 9 set the Access Code to Do Not Use Otherwise you must change the code to in Contacts 5 Tap the Access Code input box enter the external access code used for your phone system and then tap OK 6 Select OK to apply the settings The access code is stored in the printer Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings ...

Page 344: ... received faxes to the Inbox You can view them on the printer s control panel so that you can print only the ones you want to print or delete unnecessary faxes A computer PC FAX reception The above features can be used at the same time If you use them at the same time received documents are saved to the inbox and on a computer To receive faxes on a computer make settings using FAX Utility Making S...

Page 345: ...ded to the contact list 4 Tap to return to the Rejection Fax screen 5 If you are using the Rejection Number List select Edit Blocked Number list and then edit the list Making Settings to Send and Receive Faxes on a Computer To send and receive faxes on a computer FAX Utility must be installed on the computer connected by network or USB cable Enabling Sending Faxes from a Computer Set up the follow...

Page 346: ...e any faxes that have been unsaved to the computer the feature does not work 1 Select Settings on the home screen on the printer s control panel 2 Select General Settings Fax Settings Receive Settings 3 Select Fax Output Settings Save to Computer No Related Information Running Web Config on a Web Browser on page 266 Making Basic Operation Settings for the Printer Setting the Control Panel Setup fo...

Page 347: ... or Power Off If Inactive Select a time to automatically turn off the printer after it has been inactive for a specific time When you are using the fax features select None or Off Note You can also set up from the printer s control panel Settings General Settings Basic Settings Power Off Timer or Power Off Settings Power Off If Disconnected Select this setting to turn off the printer after 30 minu...

Page 348: ...organization or published on the Internet When using the CA certificate or Kerberos authentication time related trouble can be prevented by synchronizing with the time server 1 Access Web Config and select the Device Management tab Date and Time Time Server 2 Select Use for Use Time Server 3 Enter the time server address for Time Server Address You can use IPv4 IPv6 or FQDN format Enter 252 charac...

Page 349: ...ommand such as ping and ipconfig Connection test For checking the connection between the printer to the mail server perform the connection test from the printer Also check the connection from the client computer to the server to check the communication status Initializing the settings If the settings and communication status show no problem the problems may be solved by disabling or initializing t...

Page 350: ... proxy server setting of local address is not set to web browser When the printer is set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Internet Options Connections LAN settings Proxy server and then configure not to use the proxy server for LAN local addresses Mac OS Select System Preferenc...

Page 351: ... the computer using a USB cable and then confirm that the printer is not listed if you want to add the printer from Printers Scanners Related Information Application for Configuring Printer Operations Web Config on page 266 Monitoring a Remote Printer Checking Information for a Remote Printer You can check the following information of the operating printer from Status by using Web Config Product S...

Page 352: ...file Leave this blank if you do not want to encrypt the file 4 Click Export cImportant If you want to export the printer s network settings such as the device name and IPv6 address select Enable to select the individual settings of device and select more items Only use the selected values for the replacement printer Related Information Application for Configuring Printer Operations Web Config on p...

Page 353: ...ronment information Name Feature type What to set What to prevent Control of protocol Controls the protocols and services to be used for communication between printers and computers and it enables and disables features A protocol or service that is applied to features allowed or prohibited separately Reducing security risks that may occur through unintended use by preventing users from using unnec...

Page 354: ...ttings You can specify whether to use Bonjour Bonjour is used to search for devices print and so on SLP Settings You can enable or disable the SLP function SLP is used for push scanning and network searching in EpsonNet Config WSD Settings You can enable or disable the WSD function When this is enabled you can add WSD devices and print from the WSD port LLTD Settings You can enable or disable the ...

Page 355: ...jour name Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Select the top priority protocol for Bonjour print SLP Settings Items Setting value and Description Enable SLP Select this to enable the SLP function This is used such as network searching in EpsonNet Config WSD Settings Items Setting value and Description Enable WSD S...

Page 356: ...the timeout value for RAW Port 9100 printing be tween 0 to 3 600 seconds If you do not want to timeout en ter 0 IPP Settings Items Setting value and Description Enable IPP Select to enable IPP communication Only printers that sup port IPP are displayed Allow Non secure Communication Select Allowed to allow the printer to communicate without any security measures IPP Communication Timeout sec Enter...

Page 357: ... Enter the password for an authentication for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it blank Confirm Password Enter the password you configured for confirmation Encryption Settings Algorithm Select an algorithm for an encryption for SNMPv3 Password Enter the password for an encryption for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 ...

Page 358: ...te This is a certificate that the printer signs and issues itself It is also called the root certificate Because the issuer certifies itself it is not reliable and cannot prevent impersonation Use it when making the security setting and performing simple SSL TLS communication without the CA signed Certificate If you use this certificate for an SSL TLS communication a security alert may be displaye...

Page 359: ...inter Operations Web Config on page 266 CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR Common Name You can enter between 1 and 128 characters If this is an IP address it should be a static IP address You can enter 1 to 5 IPv4 addresses IPv6 addresses host names FQDNs by separating them with commas The first element is stored to the common name and other e...

Page 360: ...g A certificate of the PEM DER format obtained from Web Config Private Key Do not configure because the printer contains a private key Password Do not configure CA Certificate 1 CA Certificate 2 Optional A certificate of the PEM DER format obtained from a computer Private Key You need to set Password Do not configure CA Certificate 1 CA Certificate 2 Optional A certificate of the PKCS 12 format ob...

Page 361: ...u need Related Information Importing a CA signed Certificate on page 360 Deleting a CA signed Certificate You can delete an imported certificate when the certificate has expired or when an encrypted connection is no longer necessary cImportant If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate again In this case create a CSR and obtain a certifi...

Page 362: ...rmation Application for Configuring Printer Operations Web Config on page 266 Configuring a CA Certificate When you set the CA Certificate you can validate the path to the CA certificate of the server that the printer accesses This can prevent impersonation You can obtain the CA Certificate from the Certification Authority where the CA signed Certificate is issued Importing a CA Certificate Import...

Page 363: ...mmunication path between computers Do this if you want to prevent remote and unauthorized access Configuring Basic SSL TLS Settings If the printer supports the HTTPS server feature you can use an SSL TLS communication to encrypt communications You can configure and manage the printer using Web Config while ensuring security Configure encryption strength and redirect feature 1 Access Web Config and...

Page 364: ...6 Configuring a CA signed Certificate on page 358 Updating a Self signed Certificate on page 361 Solving Problems for Advanced Security Problems Using Network Security Features Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL TLS communication If the specified certificate is not correct creating a port may fail Make sure you are ...

Page 365: ...rd for importing the certificate is incorrect Enter the correct password If you forget the password you cannot import the certificate Re obtain the CA signed Certificate Related Information Importing a CA signed Certificate on page 360 Cannot Update a Self Signed Certificate The Common Name has not been entered Common Name must be entered Unsupported characters have been entered to Common Name Ent...

Page 366: ...a file to import What to do Select a file and click Import CA Certificate 1 is not entered Cause CA certificate 1 is not entered and only CA certificate 2 is entered What to do Import CA certificate 1 first Invalid value below Cause Unsupported characters are contained in the file path and or password What to do Make sure that the characters are entered correctly for the item Invalid date and time...

Page 367: ...format that contains up to 2 CA certificates The certificate has expired Check if the certificate is valid or check the date and time on your printer Cause The certificate is out of date What to do If the certificate is out of date obtain and import the new certificate If the certificate is not out of date make sure the printer s date and time are set correctly Private key is required Cause There ...

Page 368: ... page 358 Delete a CA signed Certificate by Mistake There is no backup file for the CA signed certificate If you have the backup file import the certificate again If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate again Create a CSR and obtain a new certificate Related Information Importing a CA signed Certificate on page 360 Deleting a CA signe...

Page 369: ...Where to Get Help Technical Support Web Site 370 Contacting Epson Support 370 ...

Page 370: ...ber The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending on the product the dial list data for fax and o...

Page 371: ...nd wishes to provide you with a high level of customer service In addition to your product documentation we provide the following sources for obtaining information Internet URL http www epson co nz Access the Epson New Zealand World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and tech...

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