Environnement AS32M, Technical Manual, Page: 3 / 186

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AS32M
Environnement
S.A
AUGUST 2013
0–3
Warranty
Defects that fall under warranty
The seller shall undertake to remedy any operational malfunction resulting from a manufactured or material defect
within the limits of the provision below.
The seller shall not be liable in the case of a defect caused either by materials supplied by the buyer or by a de-
sign imposed by the buyer.
Any warranty is also invalid in the case of damage resulting from normal wear and tear, accident, disaster, mis-
use, fault or negligence of or by Buyer, causes external to the Products such as, but not limited to, unauthorized
repairs or part replacement, electrical power surges, improper storage of the Product, use of the Product in a
manner for which it was not designed.
Duration and starting point of the warranty
Unless otherwise stipulated, the warranty period shall have a duration of twelve months from the date of delivery
within the meaning of article 6 paragraph 2 of the «ENVIRONNEMENT S.A: 2013 INTERNATIONAL GENERAL
TERMS AND CONDITIONS OF SALES», even if the shipment or assembly is postponed for any reason outside
the seller's control.
Unless agreed upon by both parties, the repair, modification or replacement of parts during the warranty period
will not extend or renew the original equipment warranty period.
Buyer's obligation
In order to file a claim under warranty, the buyer must notify the seller immediately in writing of any defect in the
equipment and supply evidence in proof thereof. The buyer must provide the seller with the opportunity to observe
and remedy the said defects. In addition, the buyer must not carry out any repairs or have repairs made by a third
party without the written agreement of the seller.
The buyer is required to check the equipment as soon as possible upon receipt and acceptance and no later than
eight days following receipt. Failing to do so might invalidate any claims made later regarding a declared defect.
Any installation, maintenance, repair, service of the product performed by any person or entity other than seller
without seller's prior written approval, or any use of replacement parts not supplied by seller, shall immediately
void and cancel all warranties with respect to the affected product.
Exercising the warranty
Once notified of a defect, the seller shall be responsible for remedying the defect at its own expense. The seller,
however, reserves the right to modify the mechanisms of the equipment as needed to comply with its obligations.
The work to satisfy the warranty obligation shall be carried out, principally, in the seller's workshop after the buyer
has returned the equipment or the defective parts to the seller for the purposes of repair or replacement,
whichever the seller deems best.
However, if the nature of the equipment is such that the repair has to be carried out at the location where it was
installed, the seller shall only be responsible for the on-site labor costs involved in direct service of the analyzer it-
self. The buyer is responsible for the cost of any additional measures needed to provide unrestricted access.
The cost of transport of the equipment or the defective parts, as well as the return of the repaired or replaced
equipment or part, shall be borne by the buyer. In the case of on-site repair, the buyer shall be responsible for any
travelling and accommodation expenses of the seller's representative.
Defective parts replaced free of charge, under warrantee, must be returned to the seller and shall become its
property once again.