Eaton Network Card-MS User’s Guide P-164000100—Rev 1
www.eaton.com/powerquality
81
Chapter 9
Service and Support
If you have any questions or problems with the Network Card-MS, call your
Local Distributor
or the
Help Desk
at
one of the following telephone numbers and ask for a Network Card-MS technical representative.
United States:
1-800-356-5737
or
1-919-870-3149
Canada:
1-800-461-9166 ext 260
All other countries:
Call your local service representative
Please have the following information ready when you call the Help Desk:
l
Model number
l
Serial number
l
Version number (if available)
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
NOTE
For critical applications, immediate replacement may be available. Call the
Help Desk
for the dealer or distributor nearest you.
