Eaton Network Card-MS User Manual Download Page 4

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Eaton Network Card-MS User’s Guide P-164000100—Rev 1

www.eaton.com/powerquality

Table of Contents

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unpacking the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Card Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Card Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Optional Environmental Monitoring Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the Network With a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the Network Without a DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Testing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CONFIGURING THE CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Navigating the Card’s Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Optimizing Browser Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Measurements Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Status List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

View Current Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

View UPS and Card Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Weekly Schedule Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shutdown Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Shutdown (Master) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Load Segments Shutdown (Group 1 and Group 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

E-Mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

E-Mail Message Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Sending Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Notified Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Central Shutdown Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SNMP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Network Card-MS

Page 1: ...Eaton Network Card MS User s Guide...

Page 2: ...nt from that to which the receiver is connected l Consult the dealer or an experienced radio TV technician for help Requesting a Declaration of Conformity Units that are labeled with a CE mark comply...

Page 3: ...ion such as important operating and maintenance instructions This symbol indicates that you should not discard the UPS or the UPS batteries in the trash This product contains sealed lead acid batterie...

Page 4: ...RD 13 Navigating the Card s Web Page 13 Logging In 14 Optimizing Browser Performance 14 Online Help 14 UPS Properties 16 UPS Measurements Detail 17 UPS Status Icons 17 UPS Status List 22 UPS Status 22...

Page 5: ...0 Enviroment Commands 61 Default Login Password 62 Default Configuration 62 5 MIB OBJECTS 63 UPS MIB 63 Eaton MIB 63 Eaton Pulsar MIB 66 Traps 68 6 OPERATION AND MAINTENANCE 70 Serial Cable Pinout 70...

Page 6: ...e of Contents Eaton Network Card MS User s Guide P 164000100 Rev 1 www eaton com powerquality iii 8 SPECIFICATIONS 80 9 SERVICE AND SUPPORT 81 Two Year Limited Warranty US and Canada 82 Network Card M...

Page 7: ...7 HTML TCP 80 SSL TCP 443 NSM in connected mode TCP 5000 NSM in UDP broadcast mode 4679 and 4680 SMTP 25 NTP 123 SNMP V1 V3 161 TRAP SNMP 162 TELNET 23 SSH 22 l In addition the Network Card MS has the...

Page 8: ...ents in the card log l Connection to the card with straight Category 5 RJ 45 network cables maximum card distance is 20m 65 ft l Can be installed while the UPS is online maintaining the highest system...

Page 9: ...Installation Checklist 1 Verify that all of the following items are available l Network Card MS package contents l Phillips screwdriver l Ethernet cable l Available serial port RS 232 l HyperTerminal...

Page 10: ...00M LED orange Off Port is operating at 10 Mbits s On Port is operating at 100 Mbits s Settings Sensor Port UPS Data LED green Off Card is starting On Card is communicating with the UPS Flashing Norma...

Page 11: ...Computer Room 60 seconds 300 seconds English 49 characters maximum 31 characters maximum 10 to 99999 seconds 10 to 99999 seconds English French German Italian Spanish Portuguese Chinese Simplified Ch...

Page 12: ...or disconnecting the load To install the Network Card MS 1 Remove the communication bay cover from the UPS Retain the screws 2 If not already done record the card s MAC address for future reference s...

Page 13: ...Monitor current and historical environmental data The EMP is connected to the Settings Sensor port directly on the Network Card MS with a standard Ethernet cable 20 meters maximum Recognition is autom...

Page 14: ...ial cable into the serial COM port on the computer 3 Connect an active Ethernet cable not supplied to the Ethernet port on the Network Card MS see Figure 5 Wait approximately two minutes until the UPS...

Page 15: ...uch as COM1 4 Set the serial line to 9600 baud 8 data bits no parity 1 stop bit no flow control see Figure 6 Figure 6 Configuring Port Settings 5 Verify that the UPS is turned on The initialization pr...

Page 16: ...ameters 1 From the main menu type 2 and press Enter The Network Settings menu displays see Figure 9 Figure 9 Network Settings Menu NOTE When the card is not connected to the network it continuously at...

Page 17: ...d the operational mode presended in the table becomes effective Network configuration MAC address xx xx xx FD xC xx Mode Static IP IP address xxx xx xxx 87 Link Local IPv6 address FExx xxx xxFF FEFD x...

Page 18: ...nute NOTE The IPv6 parameters are read only through the serioal line configuration menu If IPv6 is enabled all IPv6 addresses of the card can be read from the HyperTerminal see the previous section Co...

Page 19: ...ing from an SNMP network management system NMS l Setting up access control l Setting the date and time l Setting environmental thresholds Navigating the Card s Web Page Figure 13 shows the different a...

Page 20: ...in attempts you must restart the browser Both the user name and password fields are encrypted with an MD5 type algorithm ensuring total security See Option 3 Set Login Password to Default on page 72 t...

Page 21: ...ser s Guide P 164000100 Rev 1 www eaton com powerquality 15 To access Help 1 Click Help The Help page opens see Figure 15 2 Select a Help topic from the menu bar The corresponding Help content display...

Page 22: ...refreshes automatically every ten seconds The UPS Properties page shows an image and generic name of the UPS You can customize the default location Computer Room to name the location of your system s...

Page 23: ...for Normal mode Battery mode and Bypass mode The available measurements depend on the UPS model Figure 17 UPS Measurements Detail AC Output Detail Shown UPS Status Icons Table 3 lists the UPS status i...

Page 24: ...64000100 Rev 1 www eaton com powerquality 18 Table 4 Operating Mode Diagrams Operating Mode Diagram UPS with Automatic Bypass UPS with Automatic and Manual Bypass UPS without Automatic Bypass NOTE If...

Page 25: ...t Green In tolerance Gray Out of tolerance AC Normal Flow Yellow AC to DC converter powered by normal AC Gray AC to DC converter not powered by normal AC AC to DC Converter Green Powered Gray Not powe...

Page 26: ...Green Powered Gray Not powered Red Internal failure DC to AC Converter Output Flow Yellow Energy flow present Gray No energy flow AC Bypass Input Green In tolerance Red Out of tolerance AC Automatice...

Page 27: ...ity 21 AC Manual Bypass Flow Yellow Energy flow present Gray No energy flow AC Manual Bypass Status Green Open Red Closed AC Output Flow Yellow Energy flow present Gray No energy flow AC Output Green...

Page 28: ...Power source Indicates whether power comes from the utility or from the UPS battery l Output load level Indicates the power percentage used at UPS output l Output Indicates whether the individual UPS...

Page 29: ...the battery s maximum backup time remaining before UPS shutdown l Battery status Displays result of the last automatic battery test carried out by the UPS Possible values are OK The test completed co...

Page 30: ...fault Normal AC module OK Normal AC voltage out of tolerance Normal AC voltage OK Normal AC NOK Normal AC OK Site wiring fault Site wiring OK Bypass AC frequency out of tolerance Bypass AC frequency O...

Page 31: ...unication restored UPS data base not available UPS data base OK UPS on battery UPS on normal AC UPS internal fault UPS OK UPS overload UPS returns to normal load UPS overtemperature UPS temperature OK...

Page 32: ...Your UPS Display Table 10 System Alarms Network Card MS startup Send test mail SUCCESS Send test mail ERROR Send mail to recipient ERROR Sensor name Communication failure Sensor name Communication re...

Page 33: ...de l Safe power down Immediately launches a sequence to switch off output power The command shuts down the supplied systems while the shutdown sequence runs then switches off the output l Safe power d...

Page 34: ...ze power consumption or program a reboot of the protected equipment at a set time In a shutdown sequence the Eaton UPS Management Software connected to the card is informed ensuring that each machine...

Page 35: ...vanced parameters to display additional parameters for adjusting specific thresholds related to the percentage of remaining battery charge level The Output column allows you to name each receptacle ma...

Page 36: ...er This value is the minimum battery level to reach before restarting the UPS after utility is restored Load Segments Shutdown Group 1 and Group 2 To program the operation time and level in backup mod...

Page 37: ...utput Power kVA Value of the UPS output power l AC Output Load level Value of the percentage of load at UPS output l Battery Capacity Percentage of charge available in the battery l Battery Remaining...

Page 38: ...er the admin user name and password to validate this action Figure 25 Event Log Page System Log Select System Log from the menu bar to view system events see Figure 26 The card can save up to 435 even...

Page 39: ...otification The card can redirect UPS alarms to an e mail server to distribute information to the appropriate recipients The format of these e mail messages is compatible with mobile telephone transfe...

Page 40: ...e mail The default value is recipientx domain com Select Enabled to enable the recipient to receive e mail messages Enotify In addition to the Recipient list you can include Eaton s eNotify Remote Mon...

Page 41: ...events You can restore the initial configuration by clicking Set Default For security purposes you must click Save and enter the admin user name and password to preserve any modifications By default t...

Page 42: ...ject if configured Figure 29 E Mail Message Example Sending Text Messages The card can redirect UPS alarms to an e mail server The format of these e mail messages is compatible with mobile telephone E...

Page 43: ...name The host name is the first part of the fully qualified domain name used by the DNS Since the card does not support NetBIOS protocol the host name is sent to DNS only if the DHCP server sends the...

Page 44: ...g of the card s embedded software The default is Enabled l Primary DNS Server Indicates the IP address of the main DNS server ensuring conversion of the domain name to IP address l Secondary DNS Serve...

Page 45: ...of the available languages English French German Italian Spanish Portuguese Chinese Simplified Japanese Korean Chinese Traditional Russian or Czech To change the language of the Web interface pages r...

Page 46: ...lays the following parameters l Check box Enables users to select one or more applications Select All to select or clear all check boxes simultaneously l Nr Provides the assigned application number l...

Page 47: ...e a UPS end of discharge operation It enables an easy check to see if the server protection works correctly No intervention on the UPS is required The selected applications process the simultaneous al...

Page 48: ...the Network Management System page Figure 33 Network Management System Page Add NMS Shown Central Shutdown Configuration Use the Central Shutdown Configuration page to define the shutdown and notifica...

Page 49: ...after Optional The time period from the time of the power failure until the launch of the UPS shutdown sequence Shutdown duration The shutdown duration necessary to properly shut down the computer Bro...

Page 50: ...Manages the various authentication methods for page access Authentication for configuration Only the configuration pages are protected by user name and password Full authentication All pages are prot...

Page 51: ...accessing the setting parameters The two values are exclusive The selected HMI is available for the TCP IP connection RS232 not concerned and for the two protocols Telnet SSH The new value will be ta...

Page 52: ...No Priv the user must use authentication and NOT privacy to access to SNMP variables Auth Priv the user must use authentication and privacy to access to SNMP variables l The Read Only Password Allows...

Page 53: ...m drift is 2 min month 3 To have the time automatically set by the Network Shutdown Module NSM or the Enterprise Power Manager EPM select Accept automatic update from NSM or EPM 4 To synchronize the t...

Page 54: ...characteristics l Temperature measurement from 0 to 70 C with 1 C accuracy l Humidity measurement from 0 to 100 with 6 accuracy l Time stamped minimum and maximum readings for temperature and humidit...

Page 55: ...o the left and right represent the low and high thresholds that can be set on the Environment Settings page If notification is turned on an alarm is generated when the measured value enters one of the...

Page 56: ...emperature Choice of the temperature unit C or F from the selection box l High threshold temperature If the temperature exceeds the set threshold a notification is triggered if enabled The default val...

Page 57: ...t to prevent multiple notifications if humidity fluctuates around a threshold The default value is 5 The high alarm disappears when the value drops below the high threshold minus the hysteresis value...

Page 58: ...open session must have the same protocol configuration You cannot open sessions with different protocols Table 11 lists possible session protocol configurations Available Settings Most of the configur...

Page 59: ...sing the MENU Interface The MENU interface is available with the Telnet and SSH protocols and is in English only Menu Structure The MENU interface groups the configuration parameters into the same men...

Page 60: ...P menu Host name and other parameters Configures the SMTP server SNMP menu Version and other parameters Configures the SNMP versions v1 and v3 Trap receivers Receiver 1 Receiver 2 Receiver 3 Host name...

Page 61: ...sterisk Syntax setEcho option Options ON OFF Example setEcho ON quit Close a current CLI session Syntax quit Example quit reset Reset the software Syntax reset Example version Get information about th...

Page 62: ...3 Setting is write enabled depending on IPv6AutoConf status getSMTP Read an SMTP setting Syntax getSMTP option1 option2 Options HostName Authentication Login Password Example getSMTP HostName Comment...

Page 63: ...e xx xx FirmwareUpgrade 0 1 0 No 1 Yes Example setSNMP User readuser Comments Note 1 Setting is write enabled depending on snmpVersion status Note 2 Setting is write enabled depending on WriteCommunit...

Page 64: ...tion2 Options Contact Location upsCustomName Language Example getSystem Location setSystem Syntax setSystem option1 option2 Options Contact xx xx Location xx xx upsCustomName xx xx Language AUTO FRE E...

Page 65: ...imer RemainingCapacityLimit ShutdownDuration StartupTimer Example getShutdown 1 ShutdownDuration setShutdown Syntax setShutdown N option1 option2 Options for N 0 1 2 Options for N 1 iName xx xx RunTim...

Page 66: ...mple setAccess Security 3 Comments Note 1 Remember to set echo off getTelnet Syntax getTelnet option1 option2 Options Access Security Console Example getTelnet Security setTelnet Syntax setTelnet opti...

Page 67: ...ing Syntax getTemp option1 option2 Options Unit HighThreshold LowThreshold Hysteresis Offset HighNotify LowNotify HighShutdown LowShutdown Example getTemp Unit setTemp To modify a temperature setting...

Page 68: ...No 1 Yes HighShutdown 0 1 0 No 1 Yes NOTE 1 LowShutdown 0 1 0 No 1 Yes NOTE 1 Example setHum HighNotify 0 Comments NOTE 1 Writing enabled only if the notification is enabled getInput1 or getInput2 To...

Page 69: ...ty or http tools ietf org for a description of the MIB The UPS MIB access path is 1 3 6 1 2 1 33 Eaton MIB The Network Card MS implements the full Eaton MIB PowerMIB including alarm tables The Eaton t...

Page 70: ...xupsEnvAmbientHumidity Percent 6 4 0 xupsEnvRemoteTemp Degrees C 6 5 0 xupsEnvRemoteHumidity Percent 6 6 0 xupsEnvNumContacts Integer 6 7 0 xupsContactSenseTable table 6 8 0 xupsContactIndex Integer 6...

Page 71: ...7 34 0 xupsPowerSwitchBad 7 35 0 xupsModuleFailure 7 36 0 xupsOnAlternatePowerSource 7 37 0 xupsAltPowerNotAvailable 7 38 0 xupsNoticeCondition 7 39 0 xupsRemoteTempBad 7 40 0 xupsRemoteHumidityBad 7...

Page 72: ...entFamilyName String 1 1 0 upsmgIdentModelName String 1 2 0 upsmgIdentFirmwareVersion String 1 4 0 upsmgIdentSerialNumber String 1 7 0 upsmgConfigLowBatteryTime seconds 4 7 0 upsmgConfigLowBatteryLeve...

Page 73: ...erPhase_3 7 2 1 4 3 0 mgoutputCurrent_1 deciAmps 7 2 1 5 1 0 mgoutputCurrent_2 deciAmps 7 2 1 5 2 0 mgoutputCurrent_3 deciAmps 7 2 1 5 3 0 upsmgOutputOnBattery 1 yes 2 no 7 3 0 upsmgOutputOnByPass 1 y...

Page 74: ...2 no 8 7 1 5 1 upsmgEnvironmentHumidity 0 1 8 7 1 6 1 upsmgEnvironmentHumidityLow 1 yes 2 no 8 7 1 7 1 upsmgEnvironmentHumidityHigh 1 yes 2 no 8 7 1 8 1 upsmgEnvironmentInput1State closed 1 open 2 8 7...

Page 75: ...2 Table 26 MIB Traps EMPs MIB Trap Trap Trap Severity Level upsEnvironmentComFailure 53 2 upsEnvironmentComOK 54 2 upsEnvironmentTemperatureLow 55 2 upsEnvironmentTemperatureHigh 56 2 upsEnvironmentTe...

Page 76: ...minal Set the serial link at 9600 baud 8 bits no parity 1 stop bit and no flow control 2 Verify that the UPS power is on 3 Enter the admin password not modifiable The Network Card MS main menu display...

Page 77: ...Network Settings Menu Three options are available for the network settings l Read Network settings To view the network settings see Figure 46 Figure 46 Read Network Settings Option Reset 1 Hardware Re...

Page 78: ...3 to return the password to the default admin Wait for the confirmation message see Figure 49 The card is now accessible using the Web with the default password admin but you must restart the card to...

Page 79: ...ing the upgrade process the Network Card MS does not monitor the UPS status To upgrade the firmware 1 Download the new firmware version to your computer from the Web and note the location 2 Click Firm...

Page 80: ...peration the protection application periodically checks its connection with the card In case of a major power event the card sends information to the protection application which responds according to...

Page 81: ...ts that the remaining backup time percentage is less than the configured level the shutdown sequence starts By default this value is set at 20 NOTE The UPS already manages an equivalent parameter for...

Page 82: ...to which it is connected Refer to NetWatch NSM documentation Go to www eaton com powerquality to download the software Load Shedding or Sequential Shutdown You can optimize backup time by shutting dow...

Page 83: ...on its configuration Shutdown duration Maximum value of shutdown times of the protection application subscribed to the card This value is updated each time a client subscribes or unsubscribes Figure 5...

Page 84: ...wer restoration before the end of the Shutdown Duration Figure 56 Power Restoration Before End of Shutdown Duration Shutdown Duration Utility Failure Start Shutdown Output 1 Start Shutdown Main Output...

Page 85: ...ximum shutdown duration of the two groups of protected systems is used for the delayed shutdown order For example if the subscribed customers of the first Network Card MS have a maximum shutdown durat...

Page 86: ...rted SNMP MIBs MIB II IETF UPS MIB Eaton Pulsar MIB MGE MIB Eaton MIB PowerMIB Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 10 C to 70 C 14 F to 158 F Ambient Humidity 90 RH max...

Page 87: ...number l Serial number l Version number if available l Date of failure or problem l Symptoms of failure or problem l Customer return address and contact information If repair is required you will be g...

Page 88: ...Warranted Item received by the End User or as otherwise instructed by Company If Company does not receive the defective Warranted Item Company will either charge the End User s credit card or send the...

Page 89: ...ental or consequential damages whatsoever The total cumulative liability of Company hereunder whether the claims are based in contract including indemnity in tort including negligence or strict liabil...

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