50
Troubleshooting?
Unable to produce desired printing results
Lines appear on card after printing
●
"Clean the thermal head."
A
page 39
Colors on card appear faded after printing
●
"Clean the cleaning roller."
A
page 32
●
"Clean the fan filter."
A
page 33
●
"Clean the card feed roller/heating roller."
A
page 34
●
"Clean the bobbin holders."
A
page 38
Peeling occurs on card after printing
●
Check the retransfer mode settings.
Overall printing quality is poor
●
"Clean the cleaning roller."
A
page 32
●
"Clean the fan filter."
A
page 33
●
"Clean the card feed roller/heating roller."
A
page 34
●
"Clean the bobbin holders."
A
page 38
●
Is the printing face of the card dirty?
Use a clean card.
Card is printed in a single color
●
Is the print settings set to single-color printing?
●
Is the software application settings set to single-color printing?
Check the print settings.
Strange characters or images are printed
●
Is the driver for this printer selected on the computer?
Select the driver for this printer.
●
Is the USB cable connection loose?
Plug in the USB cable properly.
Retransfer cannot be performed successfully
●
Is the printing face of the card dirty?
Use a clean card.
●
Is the surrounding temperature or card surface temperature too
low?
Use after the ambient and card surface temperatures have
reached the range specified in the operating environment condi-
tions.
●
Is the retransfer speed setting value too high?
Set to a value that is smaller than +2 (b1 and -3).
●
Is the temperature of the retransfer roller too low?
Set to a value that is larger than +1 (+2).
Printer not operating as desired
Card is not fed into the printer
●
Is the card feed path dirty?
Clean the card feed roller/heating roller.
"Cleaning the card feed roller/heating roller"
（
A
page 34
）
●
Is the paper load roller dirty?
Apply alcohol (sold separately) to a wiper (sold separately), and
use it to clean the paper load roller.
●
Is the card thickness correctly adjusted?
Check the card separator settings.
"Card separator settings"
（
A
page 55
）
●
Are the cards adhered to one another?
Cards may be adhered to one another due to static. Separate the
cards one by one before setting them in the printer.
Power does not turn on
●
Is the power switch turned off? (
¡
position)
Turn on the power. (I position)
●
Is the power cord disconnected?
Plug in the power cord properly.
●
Is there electricity supply from the outlet?
Try connecting another electrical device to the outlet. If the device
works normally, then it could be due to malfunctioning of the
printer. Consult our authorized dealers.
Printing does not start or stops halfway
●
Is the printer door open?
Close the printer door properly, and reset the printer.
"Initialization"
（
A
page 16
）
●
Is the printer connected to a computer?
Connect the printer to a computer correctly using a USB/LAN ca-
ble.
●
Is the length of the USB cable too long?
A USB cable with a length of not more than 2 m is recommended.
●
Are cards set into the printer?
Set the cards correctly.
"Loading cards"
（
A
page 25
）
●
Is an ink ribbon/retransfer film installed?
Install an ink ribbon/retransfer film correctly.
"Installing the ink ribbon"
（
A
page 26
）
"Attaching the retransfer film"
（
A
page 29
）
●
Is the driver for this printer selected?
Select the driver for this printer.
Summary of Contents for EDIsecure X ID 8300
Page 14: ...14 Operation ...
Page 15: ...15 Operation ...
