Digital Identification Solutions EDIsecure X ID 8300 Instruction Manual Download | Manualshive

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48

Troubleshooting?

2

Remove the retransfer film cassette (on the left), and check the printer
interior.

●

If the card is found adhered to the retransfer film, remove the card.

Note:

●

If the card cannot be removed from the retransfer film cassette (on the
left), do not try to do so forcefully. Consult our authorized dealers or
servicing personnel.

3

Close the printer door, and press

［

RESET

］

DB

to reset the printer.

Card has run out

●

"Loads the cards."

A

page 25

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Summary of Contents for EDIsecure X ID 8300

Page 1: ...arefully for future reference The product number is important for quality control Upon purchase check the back of the unit to make sure that the product number is correctly displayed Notes about this manual 1 This manual may not be reprinted in any way without permission 2 The contents of this manual as well as the specifications and design of this product may change without notice 3 The illustrat...

Page 2: ...efore Use Contents 2 About this Manual 3 Precautions 3 Disclaimer 6 Name and functions of parts 6 Specifications 9 Accessories separately sold items 9 Options 10 Operation Operation Panel 10 Setting Mode 12 Setting Mode Flow 13 Setting using the operation panel 16 Printing a Card 25 Replacement Precautions on cards 25 Ink Ribbon 26 Retransfer Film 29 Maintenance Servicing of Parts 32 Servicing Bas...

Page 3: ... R are omitted in this manual Designs specifications or other details described in this manual may be modified for improvement without prior notice How to read this manual Information in this frame is for reference purposes such as information on functions and usage restrictions Precautions are described in this frame Click this frame to display the details page Click this icon to return to the to...

Page 4: ... Precautions during use Please read through all the following items before using the printer Handling instructions Pay careful attention of the following when handling a printing media retransfer film or ink ribbon or card ...

Page 5: ...d air such as near an air condi tioner outlet or places subject to high temperatures Precautions on retransfer films ink ribbons Put on the supplied gloves when handling the retransfer film ink ribbon Direct contact of your hand with the printing surface may result in print ing errors When retransfer film ink ribbon is dismantled Winding misalignment may occur If an improperly wound re transfer fi...

Page 6: ...card when a contact IC card is used Set using the host computer Magnetic encoder You can select the coercivity when writing data to the magnetic stripe card Set using the host computer Card turnover unit Inverts the card Cleaning roller Removes any dust or dirt attached to the card The cleaning roller needs to be cleaned daily Card hopper For loading cards Retransfer film take up side For attachin...

Page 7: ...minal For connecting the power cord Right NG card outlet If a card is left inside the printer when the power is turned on or re set the card will be automatically discharged Cards in the printer are discharged when an error occurs on the magnetic card or IC card Air suction fan opening This is the air inlet for the internal cooling fan Filter cover This is the cover of the fan filter Security slot...

Page 8: ...de to the position for attaching the cassette Shafts When attaching an ink ribbon unwind it along the shafts Bobbin holder black For securing the take up side of the ink ribbon Bobbin holder yellow For securing the unused side of the ink ribbon Retransfer film cassette Bobbin holder black For securing the take up side of the retransfer film Guide shaft Provides guide to the position for attaching ...

Page 9: ...nsumption 310 W max Mass Standard approx 13 9 kg excluding optional built in items Dimensions cm 343 mm x 360 mm x 322 mm W x H x D Outline dimensional drawing Accessories separately sold items Accessories Please check to ensure that the printer accessories are in place when unpacking the product package CD ROM x 1 Getting started guide x 1 Read Me First LST1013 x 1 Power Cord 2 m x 2 Cleaning Car...

Page 10: ... panel Displays the mode settings operating status and error messages Status icon operation button display Displays the status icon or the function of the operation button during mode setting Operation buttons For selecting the operation button displayed on the operation panel Operation buttons Resets the printer After clearing an error press in the order of Reset DB Displays the setting mode mode...

Page 11: ... can be viewed through the network However printing is performed through USB connection IP address not established Network connection IP address established IP address not established Security status Locked Unlocked Operation panel operation display Starting up Initializing Preheating Ready Printing Loading Encoding Adjusting heat roller to the preset temperature Retransferring Cleaning Heater OFF...

Page 12: ...s the concentration level Retransfer Displays the retransfer mode settings Setting values Temp Level 2 1 0 1 2 For setting the retransfer roller temperature Selecting a larger value increases the temperature Retransfer may fail depending on the card used If retransfer fails raise the setting to the next higher value A higher retransfer roller temperature helps to enhance card re transfer but the s...

Page 13: ...unit MG Displays the coercivity settings Setting values ISO Type Loco Hico For setting the coercivity when writing data to an ISO magnetic stripe card Retry Count 0 1 2 3 For setting the number of retries during data writing Network Displays the network settings Setting values Printer Name ASCII character strings 10 characters For setting the printer name Host IF LAN USB For setting the interface ...

Page 14: ...14 Operation ...

Page 15: ...15 Operation ...

Page 16: ...r body dust may adhere to the ink ribbon or retransfer film Printing errors such as discoloring and retransfer error may occur de pending on the size of the dust particles To prevent printing errors from occurring initialize the printer when you attach the cassette When attaching a new retransfer film it is recommended that you for ward the film by one or two images before printing 1 Turn on the p...

Page 17: ...eeding the ink ribbon and retransfer film by two images Firmware update 1 Press Menu A Cleaning message appears 2 Press Next to set to Down load Pressing the Next button each time displays the next screen 3 Press Enter Data download from the host computer starts A Downloading message during data download from the host com puter Note Do not turn off the power during data download from the host comp...

Page 18: ... the same head Free Cnt free counter Displays the number of cards that are correctly printed This num ber can be reset Cleaning Cnt Cleaning counter Displays the number of cards that are correctly printed This num ber can be reset Error Cnt Error counter Displays the number of cards that are not correctly printed This number can be reset 1 Press Menu A Cleaning message appears 2 Press Next to disp...

Page 19: ...s Change A setting change screen appears 7 Press A and select a setting value 8 Press B to confirm the setting value Pressing B confirms the setting and returns you to the previous screen 9 Press Exit Pressing Exit each time returns you to the previous screen ...

Page 20: ...rns on a single side of a card Printer Setting Prints according to the values preset in the setting mode Network Prints according to the values preset through the network Lami Setting Prints according to the values preset in the laminator s user mode 1 Press Menu A Cleaning message appears 2 Press Next to display Test Print 3 Press Change A Test Pattern message appears 4 Press A and select a test ...

Page 21: ...Next A Contrast message appears 6 Press Change A setting selection screen appears 7 Press A and select a setting value 8 Press B to confirm the setting value Pressing B confirms the setting and returns you to the previous screen 9 Press Exit Pressing Exit each time returns you to the previous screen ...

Page 22: ...ress Next to set to Setting 3 Press Enter A Display message appears 4 Press Next to set to Buzzer 5 Press Change A setting selection screen appears 6 Press A and select a setting value 7 Press B to confirm the setting value Pressing B confirms the setting and returns you to the previous screen To display the next setting value press A 8 Press Exit Pressing Exit each time returns you to the previou...

Page 23: ... 2 Press Next to set to Setting 3 Press Enter A Display message appears 4 Press Next to set to Unit No 5 Press Change A setting selection screen appears 6 Press A and select a setting value 7 Press B to confirm the setting value Pressing B confirms the setting and returns you to the previous screen 8 Press Exit Pressing Exit each time returns you to the previous screen ...

Page 24: ... button and remove the retransfer film cassette on the left to remove the retransfer film 4 Close the printer door 5 Turn on the power 6 Check to ensure that Film Search is displayed on the operation panel of the printer 7 Press Menu A Cleaning message appears 8 Press Next to set to Transport Mode 9 Press B After setting to the transport mode a Please Power Off message appears 10 Turn off the powe...

Page 25: ...ken A page 30 Precautions on cards Card has run out Loads the cards Print this page Note If the security lock function is turned on the card hopper will be locked Turn off the security from the computer After loading the card turn on the security again from the computer Do not touch the printing surface of the card Touching it may cause printing errors Put on the supplied gloves when handling the ...

Page 26: ...lled with your hand Touching it may cause printing errors Put on the supplied gloves when handling the ink ribbon When installing a used ink ribbon align the yellow side of the unused ribbon with the arrow indicated on the label of the cassette If the posi tion of the yellow side is not properly aligned the print may turn out light When handling the cassette hold it with both hands Accidentally dr...

Page 27: ...this page Note If the security lock function is turned on turn off the function from the computer to unlock the printer After closing the door turn on the func tion again from the computer Stand the cassette on a flat surface as illustrated in the diagram Avoid doing so on a floor as dust attached to the retransfer film may cause printing errors Do not touch the inked surface the side that faces o...

Page 28: ...h the unused portion at the sup ply side to the other end at the take up side using an adhesive tape 4 Attach the ink ribbon and turn the take up side until the cut section is out of sight Install while referring to the indication on the label of the cassette With the inked surface facing outward align the yellow side of the unused ribbon with the arrow on the cassette and unwind it along the thre...

Page 29: ...hold it with both hands Accidentally drop ping the cassette may damage it or result in injuries When installing a used retransfer film align the unused side of the film with the arrow indicated on the label of the cassette Failure to do so may result in errors or the print may turn out light When installing a new film make sure that at least three black lines are wound onto the take up side Insuff...

Page 30: ... the knob in the direction indicated by the arrow 5 Insert the cassette all the way in along the guide rail until a click sound is heard Close the printer door 6 Press Reset DB to reset the printer Memo When attaching a new retransfer film it is recommended that you for ward the film by one or two images before printing Initializing printer when attaching the cassette A page 16 Retransfer film is ...

Page 31: ...he bobbins and bobbin holders may be adhered to the ink ribbon or retransfer film causing printing errors 1 Open the printer door 2 Press and hold down the cassette button and pull out the retransfer film cassette on the left to remove the retransfer film 3 Cut away the broken portion and attach the unused portion at the sup ply side to the other end at the take up side using an adhesive tape 4 At...

Page 32: ...nlock the printer After closing the door turn on the func tion again from the computer If the printer is used everyday make sure to clean the cleaning roller daily at the end of the operation Do not perform work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it After washing allow the cleaning roller to dry completely before instal ling it to the pr...

Page 33: ...the fan filter is dirty Perform cleaning after printing about 10 000 cards Print this page Note After cleaning is complete check to ensure that all dismantled parts are restored to their original positions Failure to restore the parts may result in malfunction of the printer 1 Remove the filter cover located on the side of the printer 2 Remove the fan filter 3 Remove any dirt that is attached to t...

Page 34: ...on a floor as dust attached to the retransfer film may cause printing errors If card jam occurs when the cleaning card is inserted turn off and on the power of the printer Doing so automatically discharges the card Do not perform work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it Each cleaning card can only be used once Reusing a dirty card may ...

Page 35: ...the cleaning card sold separately within 20 seconds The roller draws in the card and cleaning starts automatically Reverse the adhesive face and insert the card again Note Insert the card within 20 seconds after pressing B After pressing B the buzzer sounds upon a lapse of 20 seconds and a Jam Hopper error message appears 10 seconds later Press Reset DB to cancel the error When a standard sized ca...

Page 36: ...ou clean the cleaning roller Otherwise dirt on the cleaning roller may be attached to the cleaning card causing its cleaning capability to deteriorate After cleaning is complete check to ensure that all dismantled parts are restored to their original positions Failure to restore the parts may result in malfunction of the printer Do not perform work on the printer door Do not place heavy objects or...

Page 37: ...Insert the magnetic head cleaning card within 20 seconds Note Insert the card within 20 seconds after pressing B After pressing B the buzzer sounds upon a lapse of 20 seconds and a Jam Hopper error message appears 10 seconds later Press Reset DB to cancel the error 9 After the cleaning card is discharged turn off the power and install the card hopper To turn on the power again do so after an inter...

Page 38: ...therwise burrs attached to the bobbin holders may fall onto the card ink ribbon or retransfer film causing printing errors After cleaning is complete check to ensure that all dismantled parts are restored to their original positions Failure to restore the parts may result in malfunction of the printer For details on separately sold items please consult our authorized dealers 1 Open the printer doo...

Page 39: ...o may damage it Touching the thermal head with your body electrostatically charged may cause damage to the head Make sure that you touch the metallic part of the printer before commencing work Pay attention to prevent metallic objects from knocking against the thermal head Doing so may damage it After cleaning is complete check to ensure that all dismantled parts are restored to their original pos...

Page 40: ...otton swab and alcohol sold separately Wipe the thermal head with care in the horizontal direction 5 Insert the retransfer film cassette along the guide rail until a click sound is heard 6 Insert the ink ribbon cassette along the guide rail until a click sound is heard Close the printer door ...

Page 41: ...page 50 Retransfer cannot be performed successfully A page 50 Printer not operating as desired Card is not fed into the printer A page 50 Power does not turn on A page 50 Printing does not start or stops halfway A page 50 When an Error Message is Displayed Identifying errors using the error code List of error codes Click on an error code below to jump to the page with the corre sponding error desc...

Page 42: ...ame problem recurs turn off the power and consult our authorized dealers HR Overheat C2 The temperature of the warpage correction heating roller or retransfer heating roller is too high Turn off and on the power If the same prob lem recurs turn off the power and consult our authorized dealers Hardware D8 A hardware error has occurred during initialization Turn off and on the power If the same prob...

Page 43: ...and consult our authorized dealers Power Int C3 A 24 V interruption is detected Turn off and on the power again Precautions on cards Card jams Check the error code on the operation panel Error code 90 Card jam in the card hopper unit Note Do not apply excessive force on the card hopper Doing so may dam age it Do not touch the printing surface of the card Touching it may cause printing errors Put o...

Page 44: ... DB to reset the printer Error code 91 Card jam in the turnover unit 1 Remove the card hopper 2 Open the printer door and remove the cleaning unit When the cleaning unit cannot be detached Use the jog dial to turn the cleaning unit in the clockwise di rection ...

Page 45: ...tions If the card is protruded from the turnover unit the turnover unit cannot be turned Turn the turnover unit and cleaning unit at the same time in opposite directions to move the card to the turnover unit 4 Move the card to the turnover unit Turn the turnover unit and cleaning unit in opposite directions 5 Close the printer door and press RESET DB to reset the printer ...

Page 46: ...ter of the turnover unit Maintain the turnover unit in the vertical position Turn the jog dial at the cleaning unit Check to ensure that the card moves to the turnover unit 5 Turn the jog dial attached to the turnover and cleaning units at the same time in opposite directions Set the turnover unit to the horizontal position 6 Turn the jog dial of the turnover unit clockwise to an angle of 45 de gr...

Page 47: ...ng Error code 93 Card jam in the retransfer unit 1 Press RESET DB to reset the printer The card is discharged from the NG card outlet or card stacker Error code 94 Card jam in the discharge unit 1 Open the printer door ...

Page 48: ... adhered to the retransfer film remove the card Note If the card cannot be removed from the retransfer film cassette on the left do not try to do so forcefully Consult our authorized dealers or servicing personnel 3 Close the printer door and press RESET DB to reset the printer Card has run out Loads the cards A page 25 ...

Page 49: ...n is broken A page 27 Retransfer Film Retransfer film has run out A page 29 Retransfer film is broken A page 30 Unable to fit retransfer film cassette into printer With the printer door closed turn on the power and cancel the trans port mode Transport mode setting A page 24 ...

Page 50: ... Set to a value that is larger than 1 2 Printer not operating as desired Card is not fed into the printer Is the card feed path dirty Clean the card feed roller heating roller Cleaning the card feed roller heating roller A page 34 Is the paper load roller dirty Apply alcohol sold separately to a wiper sold separately and use it to clean the paper load roller Is the card thickness correctly adjuste...

Page 51: ...ble A page 56 Connecting Multiple Printers A page 57 Printer Setting Operation Panel A page 10 Setting using the operation panel A page 16 Printer Installation Note Using the printer in an environment beyond the operating ambient tem perature range may result in retransfer or printing errors Check the Precautions on installation location and Operating environment con ditions specifications Precaut...

Page 52: ...ace as illustrated in the diagram Avoid doing so on a floor as dust attached to the retransfer film may cause printing errors Do not touch the inked surface the side that faces outward when in stalled with your hand Touching it may cause printing errors Put on the supplied gloves when handling the ink ribbon When handling the cassette hold it with both hands Accidentally drop ping the cassette may...

Page 53: ... sure that at least three black lines are wound onto the take up side Insufficient winding may cause the printer to malfunction Do not perform work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it 1 Open the printer door 2 Press and hold down the cassette button and pull out the retransfer film cassette on the left to remove the retransfer film 3 I...

Page 54: ...ializing printer when attaching the cassette A page 16 Setting Cards Note Do not touch the printing surface of the card Touching it may cause printing errors Put on the supplied gloves when handling the cards When using new cards separate them one by one before setting them in the printer Cards may be adhered to each other due to static thus causing card jams Align the cards before setting them in...

Page 55: ... or facing downward and toward you 4 Install the card hopper cover Adjusting Card Thickness This printer can print cards with a thickness between 0 25 mm and 1 00 mm This is adjusted to a thickness of 0 76 mm by default Set the card hopper knob to LOCK Remove the card hopper ISO contact IC cards 1 Set the card with the Contact IC terminal facing upward and toward the rear of the printer or downwar...

Page 56: ...orrectly and firmly Do not connect the cable to the USB connectors on the monitor or key board of the host computer The printer may not be correctly recog nized When using a USB hub make use of one that is directly connected to the host computer 1 Turn off the power of the printer and host computer 2 Plug the USB cable into the USB cable connection terminal at the rear of the printer and pass the ...

Page 57: ... a different IP ad dress for each printer Printer Setting Operation Panel A page 10 Setting using the operation panel A page 16 Operation Panel Name and functions of parts A page 10 Operation buttons A page 10 Operation Panel Display A page 11 Setting using the operation panel Initialization A page 16 Initializing printer when attaching the cassette A page 16 Firmware update A page 17 Counter sett...

Page 58: ...urred during card loading Remove the card according to the procedure for the Error Code Jam Hopper 90 A page 43 13 0x01039100 Card jam near the card turn over unit Remove the card according to the procedure for the Error Code Jam TurnOver 91 A page 44 14 0x01039200 Card jam near the magnetic encoder Remove the card according to the procedure for the Error Code Jam MG 92 A page 46 15 0x01039300 Car...

Page 59: ...in the range of operating ambient temperature turn off the power and consult our authorized dealers 39 0x0104F800 The temperature of the thermal head is too high Turn off and on the power again If the same problem recurs turn off the power and consult our authorized dealers 40 0x0104RRRR A hardware error has occurred 41 0x01051A00 Printer command is incorrect Please consult our authorized dealers ...

Page 60: ...t IC encoding program is not found Please consult our authorized dealers 11 0x10000302 Unable to establish communication with the non contact IC encoder 12 0x10000303 An error has occurred during non contact IC encoding data writing Check the card specifications 13 0x10000401 User program is not found Please consult our authorized dealers 14 0x10000403 An error is returned for the user program 15 ...

Page 61: ...dentification com Digital Identification Solutions Branch Unit E 20 Dubai Airport Free Zone P O Box 5 46 68 Dubai United Arab Emirates Phone 971 4 299 4146 Fax 971 4 299 4147 Email support uae digital identification com Digital Identification Solutions S de R L de C V Parque Industrial Benito Juárez Acceso II No 5 Bodega No 1 Querétaro Qro C P 76130 México Phone 52 442 2171 768 0 Fax 52 442 2171 7...

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