Title:
DICTUM HEALTH IDM100 MEDICAL TABLET INSTRUCTIONS FOR USE
DCO#:
00271
Document#:
870-00001-01
Originating Author:
E Keate
Modifying Author:
R. Massie
Date Created:
9/04/2018
Date Modified:
05/28/2020
Revision:
AR
Page
68 of 175
Error or status messages that may appear during a Virtual Exam are described in the table below. Follow the
corrective action to correct the problem.
Symptom
Error or Status Message
Corrective Action
Unable to initiate a Virtual
Exam.
Virtual Exam is only
available for registered
users.
Register the IDM100 Medical Tablet prior to
performing Virtual Exams.
Virtual Exam requires an
internet connection.
Start or restore network connection:
1. Verify that IDM100 Medical Tablet Wi-Fi
is turned on.
2. Troubleshoot to restore connectivity.
You are currently offline. Do
you want to go online and
be available for Virtual Exam
calls?
Select Available for your Virtual Exam
status.
The Virtual Exam ends
unexpectedly.
Call ended. Network
connection dropped.
Restore network connection:
1. Verify that IDM100 Medical Tablet Wi-Fi
is turned on.
2. Troubleshoot to restore connectivity.
Call terminated. No network
connectivity to the other
tablet or browser.
Initiate the Virtual Exam when the other
party is online and available.
The user is offered the
option to end the Virtual
Exam.
Selecting a new patient will
end call. Continue?
Confirm to terminate the current Virtual
Exam, and select new patient.
Adding a new patient will
end call. Continue?
Create a new patient record after the
current Virtual Exam ends.
Or, proceed to create a new patient, which
will end the current Virtual Exam.
You are currently available
for Virtual Exam. Do you
want to go offline to take
audiogram test?
Confirm or cancel the start of the
audiogram. Virtual Exam and Audiogram
cannot be run concurrently.
Decline the Virtual Exam to
save changes to a Patient
Record first.
Accepting call will discard
unsaved changes.
Decline the call to save changes to the
patient record, and then initiate a Virtual
Exam.
Or, accept the incoming call. After the call,
re-enter the changes and save.
6.4
Guidelines for Using the Stethoscope during a Virtual Exam
When using the stethoscope during a Virtual Exam, follow the instructions and guidelines below, in addition to
the stethoscope instructions in section 16
•
Connect the stethoscope and headphones to
the patient’s IDM100 Medical Tablet and connect the
headphones to the clinician’s laptop.
•
Audio feedback may occur, if during a virtual exam, the
patient’s IDM100 Medical Tablet and the
clinician’s laptop are too close; for instance, during a demonstration in which both devices are in the
same room. Moving them away from each other, or muting their microphones, will resolve the
feedback.