Dell PowerEdge R310 Owner'S Manual Download Page 9

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Contents

Troubleshooting a Fan

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152

Troubleshooting System Memory

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153

Troubleshooting an Internal USB Key

. . . . . . . . . .

155

Troubleshooting an Optical Drive

. . . . . . . . . . . .

156

Troubleshooting a Tape Backup Unit

. . . . . . . . . .

157

Troubleshooting a Hard Drive

. . . . . . . . . . . . . .

158

Troubleshooting an Expansion Card

. . . . . . . . . . .

159

Troubleshooting the Processor

. . . . . . . . . . . . .

160

Running the System Diagnostics

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161

Using Online Diagnostics

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161

Embedded System Diagnostics Features

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161

When to Use the Embedded System
Diagnostics

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162

Running the Embedded System Diagnostics

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162

System Diagnostics Testing Options

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162

Using the Custom Test Options

. . . . . . . . . . . . .

163

Selecting Devices for Testing

. . . . . . . . . . .

163

Selecting Diagnostics Options

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163

Viewing Information and Results

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163

Jumpers and Connectors

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165

System Board Jumpers

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165

R310HOM.book Page 9 Thursday, March 4, 2010 1:03 AM

Summary of Contents for PowerEdge R310

Page 1: ...Dell PowerEdge R310 Systems Hardware Owner s Manual Regulatory Model E07S Series Regulatory Type E07S002 ...

Page 2: ...materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in thi...

Page 3: ... 16 View Menu 17 Hard Drive Status Indicators 18 Back Panel Features and Indicators 19 Guidelines for Connecting External Devices 21 NIC Indicator Codes 21 Power Indicator Codes 22 Diagnostic Lights Optional 23 LCD Status Messages Optional 25 Solving Problems Described by LCD Status Messages Optional 37 Removing LCD Status Messages Optional 37 System Messages 38 Warning Messages 52 ...

Page 4: ...s 55 Main Screen 55 Memory Settings Screen 57 Processor Settings Screen 57 SATA Settings Screen 58 Boot Settings Screen 59 Integrated Devices Screen 60 PCI IRQ Assignments Screen 61 Serial Communication Screen 61 Power Management Screen 62 System Security Screen 63 Exit Screen 65 Entering the UEFI Boot Manager 65 Using the UEFI Boot Manager Navigation Keys 66 UEFI Boot Manager Screen 66 UEFI Boot ...

Page 5: ...onents 75 Recommended Tools 75 Inside the System 75 Front Bezel Optional 77 Opening and Closing the System 78 Opening the System 78 Closing the System 79 Optical Drive Optional 80 Removing an Optical Drive 80 Installing an Optical Drive 82 Hard Drives 83 Removing a Drive Blank 83 Installing a Drive Blank 84 Removing a Hard Drive Carrier 84 Installing a Hard Drive Carrier 86 Removing a Hard Drive F...

Page 6: ...Removing an Expansion Card Riser 97 Installing an Expansion Card Riser 99 Internal USB Memory Key 99 Cooling Shroud 101 Removing the Cooling Shroud 101 Installing the Cooling Shroud 102 Integrated Storage Controller Card 103 Removing the Integrated Storage Controller Card 103 Installing the Integrated Storage Controller Card 105 System Memory 106 General Memory Module Installation Guidelines 106 M...

Page 7: ...ssor 120 Removing a Processor 120 Installing a Processor 124 Power Supplies 125 Removing a Redundant Power Supply 125 Installing a Redundant Power Supply 127 Removing the Power Supply Blank 127 Installing the Power Supply Blank 127 Removing a Non Redundant Power Supply 128 Installing a Non Redundant Power Supply 130 System Battery 130 Replacing the System Battery 130 Control Panel Assembly 132 Rem...

Page 8: ...3 4 Troubleshooting Your System 145 Safety First For You and Your System 145 Troubleshooting System Startup Failure 145 Troubleshooting External Connections 145 Troubleshooting the Video Subsystem 146 Troubleshooting a USB Device 146 Troubleshooting a Serial I O Device 147 Troubleshooting a NIC 147 Troubleshooting a Wet System 148 Troubleshooting a Damaged System 149 Troubleshooting the System Bat...

Page 9: ...oubleshooting the Processor 160 5 Running the System Diagnostics 161 Using Online Diagnostics 161 Embedded System Diagnostics Features 161 When to Use the Embedded System Diagnostics 162 Running the Embedded System Diagnostics 162 System Diagnostics Testing Options 162 Using the Custom Test Options 163 Selecting Devices for Testing 163 Selecting Diagnostics Options 163 Viewing Information and Resu...

Page 10: ...10 Contents System Board Connectors 166 Disabling a Forgotten Password 168 7 Getting Help 169 Contacting Dell 169 Index 171 ...

Page 11: ...n the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 53 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation at support dell com manuals Ctrl C ...

Page 12: ...wer button controls the DC power supply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power but...

Page 13: ...n use 5 LED or LCD panel NOTE Depending on the configuration your system may have either LED diagnostic indicators or an LCD panel LED panel The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights Optional on page 23 LCD panel Provides system ID status information and system error messages For more information on the LCD panel see LCD Panel Features Opt...

Page 14: ...lar system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 7 System status indicator Lights blue during normal system operation Lights amber when the system needs attention due to a problem 8 USB connectors 2 Connect USB devices to the system The ports are USB ...

Page 15: ...ct Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle 4 System ID Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the system ID on and off If the system ...

Page 16: ...rd is installed on the system the BMC option is replaced by DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in t...

Page 17: ...n NOTE If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Se...

Page 18: ...s per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuildin...

Page 19: ... memory card for the optional iDRAC6 Enterprise card 2 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 3 Serial connector Connects a serial device to the system 4 Video connector Connects a VGA display to the system 5 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 6 Ethernet connectors 2 Embedded 10 100 1000 NIC ...

Page 20: ...icular system Lights amber when the system needs attention due to a problem 10 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one o...

Page 21: ...em If necessary to enable ports on your system use the System Setup program See Entering the System Setup Program on page 54 NIC Indicator Codes Figure 1 5 NIC Indicator Codes 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Li...

Page 22: ...icates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and an Energy Smart power supply are installed in the same system Replace the power supply that has the flashing indicator...

Page 23: ...n or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 169 Possible processor fail...

Page 24: ...d failure See Getting Help on page 169 Memory configuration error See Troubleshooting System Memory on page 153 Possible system board resource and or system board hardware failure See Getting Help on page 169 Possible system resource configuration error See Getting Help on page 169 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on...

Page 25: ...on NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 169 Table 1 2 LCD Status Messages Optional Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME is displayed under the following...

Page 26: ...s outside of the allowable range See Troubleshooting the System Battery on page 150 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Troubleshooting System Cooling Problems on page 151 E1216 3 3V Regulator failure Reseat PCIe cards 3 3 V voltage regulator has failed Remove and re...

Page 27: ...ailed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operating range See Troubleshooting System Cooling Problems on page 151 E1311 Fan module RPM exceeding range Check fan RPM of ...

Page 28: ...U is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Processor on page 160 E141C Unsupported CPU configuration Check CPU or BIOS revision Processor is in an unsupported configuration Ensure that your processor matches and conforms to the type described in t...

Page 29: ...om the system See Troubleshooting Power Supply on page 151 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supply on page 151 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting Power ...

Page 30: ...that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and...

Page 31: ... that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting an Expansion Card on page 159 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power t...

Page 32: ...ction SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 169 E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 169 E2010 Memory not detected Inspect DIMMs No m...

Page 33: ... Getting Help on page 169 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Hel...

Page 34: ...failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E201B Keyboard Controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E201C SMI initialization failure Power cycle AC System management interrupt...

Page 35: ...ocessor configuration failure Check screen for specific error messages See Troubleshooting the Processor on page 160 E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory on page 153 E2022 General failure during POST Check screen message General failure after video Check screen for specific e...

Page 36: ...ally on the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1912 SEL full Review clear log The SEL is full of events and is unable to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful optional iDRAC6 has ...

Page 37: ...t of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configura...

Page 38: ...and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentati...

Page 39: ...hat system may power down without warning The system configuration of processor memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are ins...

Page 40: ...umper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 53 CPU set to minimum frequency The processor speed may be int...

Page 41: ...ent software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 147 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operationa...

Page 42: ...button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 54 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensur...

Page 43: ...ry configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key optical drive or hard drive If the problem persists s...

Page 44: ... in the specified slot Reseat the PCIe card in the specified slot number See Troubleshooting an Expansion Card on page 159 If the problem persists see Getting Help on page 169 Plug Play Configuration Error Error encountered in initializing PCIe device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the ...

Page 45: ...156 or Troubleshooting a Hard Drive on page 158 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See ...

Page 46: ... on page 153 The following DIMMs should match in geometry x x Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 The following DIMMs should match in rank count x x The following DIMMs should match in ...

Page 47: ...y See System Battery on page 130 Timer chip counter 2 failed Faulty system board See Getting Help on page 169 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING M...

Page 48: ...tructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 153 If the problem persists see Getting Help on page 169 Unsupported CPU combination Unsupported CPU stepping detected Processor is not supported by the sy...

Page 49: ...SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 145 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the display module the control panel board...

Page 50: ... 125 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supply on page 151 Warning Unsuppor...

Page 51: ...plane or SATA cables are properly connected See Troubleshooting a USB Device on page 146 Troubleshooting an Internal USB Key on page 155 Troubleshooting an Optical Drive on page 156 and Troubleshooting a Hard Drive on page 158 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals Table 1 3 System Messages continued Message Causes Corre...

Page 52: ...rating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 162 for more information about system diagnostics Alert Messages Systems management software generates alert messages for y...

Page 53: ...it boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 65 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup Program Once you specify the boot mode the system boots in the specified boot mode and you then pro...

Page 54: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Page 55: ...uration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 57 ...

Page 56: ...en to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 61 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 61 Power Management Enables you to manage power usage of the proces...

Page 57: ...l by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system ...

Page 58: ...tion Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost technology is supported by the processor enables or disables Turbo Mode C States Enabled default When set to Enabled the processor can operate in all available power states Processor X ID Displays the family model level 2 cache s...

Page 59: ...em was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this f...

Page 60: ...iSCSI Boot option is available if the NIC on board supports iSCSI Embedded Gb NIC2 Enabled default Enables or disables the embedded NICs MAC Address Displays the MAC address for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer ...

Page 61: ...ial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device 1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Seri...

Page 62: ...ating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can ...

Page 63: ...Using the System Password on page 68 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurement...

Page 64: ... NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the...

Page 65: ... installed from the BIOS boot mode NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11...

Page 66: ...o boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to ref...

Page 67: ...ot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and...

Page 68: ... to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You ...

Page 69: ...word security enabled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When Password Status is Locked you must type the password and press Enter when prompted at reboot If an incorrect system password is entered the system ...

Page 70: ...ess the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The pass...

Page 71: ...select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 70 Embedded System Management The Unified Server Configurator is an embedded utility that enables systems a...

Page 72: ...following features Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC throug...

Page 73: ...stem consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privilege...

Page 74: ...74 Using the System Setup Program and UEFI Boot Manager ...

Page 75: ...ic indicators The illustrations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation o...

Page 76: ...System 1 cooling shroud 2 power supply bays 2 3 expansion card risers 2 4 heat sink processor 5 memory modules 6 6 optical drive 7 control panel board 8 display module 9 hard drives 4 10 system cooling fans 5 11 power supply shroud 2 1 11 3 4 5 6 9 10 7 8 ...

Page 77: ...from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 front bezel 4 hinge tab 3 2 1 4 ...

Page 78: ...ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figu...

Page 79: ...y toward the back of the system so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 ...

Page 80: ...r warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 78 3 Disconnect the power and data cable from the back of the drive NOTE Note the routing of the power and data cables underneath the tabs on the chassis as you re...

Page 81: ... System Components 81 Figure 3 4 Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoffs 2 6 notches 2 7 metal standoffs with notches 2 3 4 5 6 7 1 2 ...

Page 82: ...y attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 78 3 Align the two notches on the metal standoffs with the slots on the side of the drive 4 Slide the drive into the notches until it is seated firmly and the release latch snaps into place See Figure 3 4 5 Connect the power cable 6 Connect the data cable to the back of the ...

Page 83: ...Drive Blank CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the ...

Page 84: ... operating system 1 If applicable remove the front bezel See Front Bezel Optional on page 77 2 Using the RAID management software prepare the hard drive for removal Wait until the hard drive indicators on the hard drive carrier signal that the drive can be removed safely See your storage controller documentation for information about hot swap hard drive removal If the hard drive has been online th...

Page 85: ... hard drive carrier out of the hard drive bay 5 Insert a drive blank in the vacated hard drive bay See Installing a Drive Blank on page 84 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Figure 3 6 Removing and Installing a Hard Drive Carrier 1 release button 2 hard drive carrier handle 3 hard drive carrier 1 2 3 ...

Page 86: ...al on page 77 2 If a drive blank is present in the bay remove it See Removing a Drive Blank on page 83 3 Press the release button on the front of the hard drive carrier and open the handle 4 With the lever on the hard drive carrier open slide the hard drive carrier into the hard drive bay until it contacts the backplane See Figure 3 8 5 Close the hard drive carrier handle to lock the hard drive in...

Page 87: ...Installing System Components 87 Figure 3 7 Installing and Removing a Hard Drive 1 screws 4 2 hard drive 3 SAS SATA screw hole 4 hard drive carrier 3 2 4 1 ...

Page 88: ...to the hard drive carrier Removing a Cabled Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow ...

Page 89: ...nly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and atta...

Page 90: ...he system board If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 94 7 Replace the system cover See Closing the System on page 79 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Ente...

Page 91: ...red from Dell Installing a Hard Drive Into a Hard Drive Bracket 1 Insert the hard drive into the hard drive bracket with the connector end of the drive at the back See Figure 3 9 2 Align the screw holes on the hard drive with the back set of holes on the hard drive bracket When aligned correctly the back of the hard drive will be flush with the back of the hard drive bracket 3 Attach the four scre...

Page 92: ...PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15 W up to 25 W maximum not including the integrated storage controller Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the...

Page 93: ...7 SAS 5 E Adapter 1 2 2 8 QLE2562 FC8 Dual Channel HBA 1 2 2 9 LPe12002 FC8 Dual Channel HBA 1 2 2 10 QLE2560 FC8 Single Channel HBA 1 2 2 11 LPe12000 FC8 Single Channel HBA 1 2 2 12 Quad port Intel x4 PCIe copper GbE NIC 1 2 2 13 Dual port Intel x4 PCIe copper GbE NIC 1 2 2 14 Dual port Brcm 5709 PCIe copper GbE NIC Xinan based TOE 1 2 2 15 Dual port Brcom 5709 PCIe copper GbE NIC Xinan based TOE...

Page 94: ...nsion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 78 4 Lift the expansion card latch and remove the filler bracket See Figure 3 10 5 Holding the expansion card by its edges position the c...

Page 95: ... Connect any cables to the expansion card 9 Close the system See Closing the System on page 79 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card latch 2 expansion card 3 filler bracket 4 expansion card riser 2 1 4 3 ...

Page 96: ...the System on page 78 3 Disconnect all cables from the card 4 Lift the expansion card latch See Figure 3 10 5 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser 6 If you are removing the expansion card permanently install a metal filler bracket over the empty expansion card slot opening 7 Replace the expansion card latch NOTE You must insta...

Page 97: ... service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 If installed remove the expansion card from the expansio...

Page 98: ...ing System Components Figure 3 11 Installing and Removing an Expansion Card Riser 1 expansion card risers 2 2 expansion card slot 3 expansion card riser sockets 2 4 riser guide posts 2 5 riser guides 2 4 1 2 3 5 ...

Page 99: ...utlet and turn the system on including any attached peripherals Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image ...

Page 100: ...system from the electrical outlet 2 Open the system See Opening the System on page 78 3 Locate the USB connector on the control panel board See Figure 6 1 4 Insert the USB memory key into the USB connector 5 Close the system See Closing the System on page 79 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 3 12 Removing and Installing...

Page 101: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The s...

Page 102: ...oud with the numbered fan bays as a guide 2 Align the cooling shroud posts with the slots on the system board 3 Push the cooling shroud down until all edges are secured to the system board 4 Close the system See Opening and Closing the System on page 78 1 power distribution board shroud 2 system board shroud 3 tabs 2 4 fan bay numbers 1 2 3 4 ...

Page 103: ...erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the e...

Page 104: ...ystem Components Figure 3 14 Removing and Installing the Integrated Storage Controller Card 1 integrated storage controller card connector 2 integrated storage controller card 3 release tab 4 alignment guides 2 2 1 4 3 ...

Page 105: ...hat came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 If installed remove the expansion card See Removing an Expansion Card on page 96 4 To install the integrated storage controller card a Hold the card by its edges b Align the card with the alignment guides c Ins...

Page 106: ...s Memory modules of different sizes can be mixed in sockets 1 to 6 for example 2 GB and 4 GB but all populated channels must have identical configurations Memory modules are installed in the numeric order of the sockets beginning with 1 to 6 If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Your sy...

Page 107: ...ng System Components 107 Table 3 2 Sample UDIMM Memory Configuration Memory Module Size Memory Sockets 1 3 5 2 4 6 Physical Memory GB 1 GB X X X X X X X 1 2 4 2 GB X X X X X X X 2 4 8 4 GB X X X X X X X 4 8 16 ...

Page 108: ...ts Table 3 3 Sample RDIMM Memory Configuration Memory Module Size Memory Sockets 1 3 5 2 4 6 Physical Memory GB 1 GB X X X X X X X X X X X X X 1 2 4 6 2 GB X X X X X X X X X X X X X 2 4 8 12 4 GB X X X X X X X 4 8 16 8 GB X X X X 32 ...

Page 109: ...telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 Remove the cooling shroud See Removing the Cool...

Page 110: ...tall the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining mem...

Page 111: ...g them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...

Page 112: ...ving it from the system WARNING Do not attempt to operate the system without the cooling fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not cov...

Page 113: ...t the side with the power cable faces toward the back of the system 2 Lower the fan into the fan assembly until the fan is fully seated See Figure 3 16 3 Connect the fan s power cable to the power connector on the system board 4 Replace the cooling shroud or power distribution board shroud as applicable See Installing the Cooling Shroud on page 102 1 fan 2 power cable 1 2 ...

Page 114: ...by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 96 4 Insert the notch on the Integrated Dell ...

Page 115: ...lace the expansion card See Installing an Expansion Card on page 94 8 Close the system See Closing the System on page 79 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Express card 2 iDRAC6 Express card connector 3 retention standoff tab 1 2 3 ...

Page 116: ...utlet 2 Open the system See Opening the System on page 78 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 96 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 17 As the holder releases from the standoff the connector under the card disengages ...

Page 117: ...stem including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 96 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits th...

Page 118: ... See Installing an Expansion Card on page 94 8 Close the system See Closing the System on page 79 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card connector 4 retention standoff posts 2 5 iDRAC6 Enterprise card 3 2 1 4 5 ...

Page 119: ...ion card from the expansion card slot See Removing an Expansion Card on page 96 5 Remove the VFlash media card if installed from the iDRAC6 Enterprise card See Removing a VFlash Media Card on page 120 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector unde...

Page 120: ...lease it and pull the card from the card slot Processor Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your war...

Page 121: ...k retention screws See Figure 3 19 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly gra...

Page 122: ...way See Figure 3 20 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 heat sink retention screws 4 2 heat sink 1 2 ...

Page 123: ...Installing System Components 123 Figure 3 20 Installing and Removing a Processor 1 processor 2 notch in processor 3 socket key 4 ZIF socket 5 processor shield 6 socket release lever 1 5 4 6 3 2 ...

Page 124: ...cessor with the socket keys on the ZIF socket See Figure 3 20 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat t...

Page 125: ...er supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Redundant Power Supply CAUTION Many repairs may only be done by a certif...

Page 126: ...al cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis Figure 3 21 Removing and Installing a Redundant Power Supply 1 power supply 2 release latch 3 power supply handle 1...

Page 127: ...ower cable secure the cable with the Velcro strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly See Figure 1 6 Removing the Power Supply Blank If yo...

Page 128: ... attached peripherals 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 4 Open t...

Page 129: ...Installing System Components 129 Figure 3 22 Removing and Installing a Non Redundant Power Supply 1 power supply 2 screw 3 8 pin power cable 4 24 pin power cable 5 SATA power cable 1 2 3 5 4 ...

Page 130: ...ew battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or tel...

Page 131: ...the new system battery hold the battery with the facing up and aligned to the metal tab on the socket 6 Press the battery straight down into the socket until it snaps into place 7 Close the system See Closing the System on page 79 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Enter the System Setup program to confirm that the battery is...

Page 132: ...ng that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the optional front bezel See Front Bezel Optional on page 77 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 78 4 Disconnect the...

Page 133: ... and remove the display module from the chassis cutout Figure 3 24 Removing and Installing Control Panel Assembly Optional 1 display module cable 2 control panel board 3 control panel data cable 4 internal USB Connector 5 mounting screws 6 power cable 7 front panel screw 2 8 LCD display module 1 3 5 2 6 7 8 4 ...

Page 134: ...slot in the control panel board with the standoff on the system chassis and secure with the two screws See Figure 3 24 For LED control panel skip step 4 3 Connect the display module cable to the control panel board 4 Connect the USB and control panel cables to the control panel board 5 Close the system See Closing the System on page 79 6 If applicable replace the optional front bezel See Front Bez...

Page 135: ...TION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove all hard drives See Removing a Hard Drive Carrier on page 84 4 Disconnect the power cable from the SAS backplane 5 Di...

Page 136: ...136 Installing System Components Figure 3 25 Removing and Installing a SAS Backplane 1 backplane retention latches 2 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 1 2 3 4 5 ...

Page 137: ...backplane a Lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the two blue retention latches on either ends with the guide posts on the system board See Figure 3 25 c Slide the backplane downward until the two blue retention latches snap into place 2 Connect the SAS data and power cables to the SAS backplane 3 Reconnect the other device...

Page 138: ...our product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the power supplies from the system See Removing a Redundant Power Supply on page 125 2 Locate the power distribution board shroud cover and lift...

Page 139: ...ng System Components 139 Figure 3 26 Power Distribution Board 1 screws 2 2 power supply cables 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 6 fan module power cables 2 4 1 2 5 3 6 ...

Page 140: ...3 26 3 Install the two screws that secure the power distribution board to the chassis See Figure 3 26 4 Connect the power distribution cables to the system board see System Board on page 141 and fan cable connectors to the power distribution board as shown in Figure 3 26 5 Locate the hinged interior catches on either side of the shroud and align and seat the power distribution board shroud rotatin...

Page 141: ...program before you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 Remove the cooling shroud See Removing the Cooling Shroud on page 101 4 Remove any expansion card See Removing an Expansion Card on page 96 5 Remove the heat sink and the proces...

Page 142: ...2 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 13 Grasp the system board assembly by its edges and lift the assembly away from the chassis See Figure 3 27 Figure 3 27 Removing and Installing the System Bo...

Page 143: ...s until the board is in place 6 Tighten the ten screws that secure the system board to the chassis See Figure 3 27 7 Transfer the processor and the heat sink to the new system board See Removing a Processor on page 120 and Installing a Processor on page 124 8 Replace all the memory modules See Installing Memory Modules on page 109 9 Connect the cables in the order listed below see Figure 6 1 for t...

Page 144: ...7 13 If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 114 14 Replace the cooling shroud See Installing the Cooling Shroud on page 102 15 Close the system See Closing the System on page 79 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Page 145: ... hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 53 Invalid memory configurations could cause the system...

Page 146: ...tem 3 If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Powe...

Page 147: ...em and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 169 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 161 2 Restart the system and check for any system messages pertaining t...

Page 148: ...ll troubleshooting fails see Getting Help on page 169 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by yo...

Page 149: ...94 9 Restart the system 10 Run the appropriate online diagnostic test See Running the System Diagnostics on page 161 If the tests fail see Getting Help on page 169 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online...

Page 150: ...on is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 53 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in t...

Page 151: ...wer supply If the problem is not resolved by replacing the power supply see Getting Help on page 169 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ser...

Page 152: ...duct 1 Locate the faulty fan indicated by the diagnostic software 2 Turn off the system and all attached peripherals 3 Open the system See Opening the System on page 78 4 Reseat the fan s power cable 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the fan functions properly close the system See Closing the System on page 79 6 If the fan does not f...

Page 153: ... follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault wit...

Page 154: ... indicates a specific memory module as faulty swap or replace the module 15 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 109 16 Close the system See Closing the System on page 79 17 Reconnect the system to its electrical outlet and turn on the system and attac...

Page 155: ...ure that the USB key port is enabled See Integrated Devices Screen on page 60 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 78 4 Locate the USB key and reseat it See Internal USB Memory Key on page 99 5 Close the system See Closing the System on page 79 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the p...

Page 156: ... a different CD or DVD 2 Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program on page 54 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 161 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 78 6...

Page 157: ...o the external port on the controller card 5 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination 6 Run the appropriate onli...

Page 158: ... steps 2 If your system has a RAID controller card and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the ...

Page 159: ...the electrical outlet 3 Open the system See Opening the System on page 78 4 Ensure that the expansion card riser is firmly seated in its connector See Installing an Expansion Card on page 94 5 Ensure that the expansion card is firmly seated in its connector See Installing an Expansion Card on page 94 6 Close the system See Closing the System on page 79 7 Reconnect the system to the electrical outl...

Page 160: ...t 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 161 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 78 4 Remove the cooling shroud See Removing the Cooling Shroud on page 101 5 Ensure that the processor and heat sink are properly installed See Processor on page ...

Page 161: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Di...

Page 162: ... the Life Cycle Controller screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnost...

Page 163: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log Output File ...

Page 164: ...164 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 165: ...d Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings a...

Page 166: ...166 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 1 21 20 19 17 16 15 14 13 11 10 9 8 5 7 6 2 4 3 18 12 ...

Page 167: ... FAN3 System fan 3 connector 10 5 3 1 6 4 2 Memory module slot 5 Memory module slot 3 Memory module slot 1 white release lever Memory module slot 6 Memory module slot 4 Memory module slot 2 white release lever 11 12 V 4 pin power connector 12 PWR_CONN 24 pin power connector 13 CTRL_PNL Control panel connector 14 SATA_A SATA connector A 15 SATA_B SATA connector B 16 SATA_C SATA connector C 17 SATA_...

Page 168: ...See Closing the System on page 79 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plu...

Page 169: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 170: ...170 Getting Help ...

Page 171: ...trusion switch 76 contacting Dell 169 control panel assembly LCD panel features 14 removing 132 cooling fan replacing 113 cooling fans 112 troubleshooting 152 cooling shroud installing 102 removing 101 cover closing 79 opening 78 D damaged systems troubleshooting 149 Dell contacting 169 diagnostics advanced testing options 163 when to use 162 DIMMs See memory modules DIMMs drive blank installing 8...

Page 172: ...88 hard drives hot pluggable installing 86 removing 84 heat sink 122 I iDRAC Configuration Utility 73 iDRAC6 Enterprise Card 117 iDRAC6 Express Card 114 indicators back panel 19 NIC 21 power 22 installing cooling shroud 102 expansion card 94 expansion card riser 99 hard drive cabled 89 hard drive hot pluggable 86 hard drive blank 84 memory modules 109 optical drive 80 power supply blank 127 proces...

Page 173: ...stem setup 55 P password disabling 168 setup 70 system 68 phone numbers 169 POST accessing system features 11 power indicators 22 power supplies indicators 22 removing 125 128 replacing 127 130 power supply troubleshooting 151 power supply blank 127 processor removing 120 124 See processor troubleshooting 160 upgrades 120 R removing bezel 77 control panel assembly 132 cooling shroud 101 cover 78 e...

Page 174: ...ing your system 63 69 setup password 70 slots See expansion slots startup accessing system features 11 support contacting Dell 169 system closing 79 opening 78 system board installing 143 jumpers 165 removing 141 system cooling troubleshooting 151 system features accessing 11 system messages 38 system password 68 system setup options 55 system setup program boot settings 59 entering 54 integrated ...

Page 175: ...SB key 155 keyboard 146 memory 153 NIC 147 power supply 151 processor 160 system cooling 151 tape drive 157 video 146 wet system 148 U UEFI Boot Manager entering 65 main screen 66 System Utilities screen 67 UEFI Boot Manager Screen 66 upgrades processor 120 USB device back panel connectors 19 USB key troubleshooting 155 V VFlash media 120 video troubleshooting 146 W warning messages 52 wet system ...

Page 176: ...Index 176 ...

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Dell PowerEdge R310, Owner'S Manual

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