Datalogic AV7000, Reference Manual

Page: 313 / 337

TROUBLESHOOTING
301
7
e-Genius
Description
Type Explanation Possible Cause Solution
Maximum system resets
in one day Error The system became
unresponsive multiple
times within a 24 hour
period and was reset. If software was recently
loaded, an error occurred
during the load. An
internal hardware failure
exists.
Cycle the unit’s power. If
software was recently loaded,
try to reload the new software.
If the error persists, replace
the camera and/or contact
Datalogic Support.
No ACK from
Rangefinder after
Parameter Update Error RangeFinder did not
Ack the last parameter
update. Communication with
the RangeFinder is
compromised. Check the Ethernet
connection with the
RangeFinder.
Not Saving BMP Image.
Request Too Late Error Requested package is
no longer available to
save. Image transfer is taking
too long, resulting in
lost packages. Check the network
connection speed.
RangeFinder is not
Online Error The RangeFinder is
selected as the position
sensor but is not
detected as being online. The RangeFinder is
powered off or not
connected. The Range
finder is not the position
sensor being used. If the RangeFinder is not the
position sensor being used,
select the appropriate position
sensor. Verify the
RangeFinder has power.
Verify the network port of the
RangeFinder is connected to
the Ethernet Focus port of one
of the cameras. Cycle the
RangeFinder power. If the
error persists, replace the
RangeFinder and/or contact
Datalogic Support.
RangeFinder status not
understood Error The status message
received from the
RangeFinder was not
understood by the
camera. The RangeFinder
software is out of date. Load the appropriate software
into the RangeFinder.
Real-Time Processor has
Errors Error The Real-Time
Processor is reporting an
error. Check the Real-Time
Processor section of the
System Info > Device
Details window for
detailed error information
(see section 0 ).
Check the Real-Time
Processor section of the
System Info > Device Details
window for detailed error
information
(see section 0 ) .
Refer to the Real-Time
Processor error list for more
information.
Real-Time Processor is
not Online Error The Real-Time
Processor is unable to
communicate with the
Decoder. Real-Time Processor has
stopped functioning.
Internal hardware failure.
Cycle the unit’s power. If the
error persists, replace the
camera and/or contact
Datalogic Support.
Real-Time Processor
status not understood Error Status received from the
Real-Time Processor
was not understood. Make sure the Real-Time
Processor software
version is compatible
with the Application
software. Load a compatible version of
Real-Time Processor software.
Software upgrade failed Error An attempt to load
upgraded software
failed. There is a type
mismatch with the
existing software and
the new software being
loaded. An error
occurred while loading
software. Verify the software type
being loaded matches that of
the existing software. If you
are intentionally changing
the software type, check the
box to skip software type
compatibility check when
loading the new software
file. Cycle the unit’s power,
and re-attempt to load
software.
Bottom Camera
Distance to Scanline
too Small Warning The distance from the
position sensor scan
line to the bottom
camera scan line is too
small. The position sensor is
mounted incorrectly,
too close to the
camera. The bottom
camera is mounted
incorrectly. Verify and move the position
sensor further upstream if
needed. Verify and move the
camera further downstream
if needed.
Could Not Save JPEG -
Image Too Large Warning Requested image is
too large to compress. Photo sensor or
Position sensor
obstructed or a
package jam resulting
in an extremely long
package. Eliminate package jams.
Make sure the photo sensor
and/or position sensor are
not obstructed.
Could Not Save JPEG -
Image Too Small Warning Requested image is
too small to compress. Debris on the conveyor. Check for junk on the
conveyor resulting in
extremely small packages.