Datalogic AV7000, Reference Manual

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TROUBLESHOOTING
303
7
e-Genius
Description
Type Explanation Possible Cause Solution
Decoder overload error Info Decode engine is being
killed before the package
is complete. Background is noisy.
Multiple 2D codes are
enabled. Camera gain is
too low or too high or the
camera is out of focus.
Transmit point distance is
too close. Make sure gain and focus are
set properly. Increase the
transmit point distance if
possible.
Driver returned an error Info PCIe driver returned an
error. HW issue with the PCIe
bus or the FPGA. Contact Datalogic Support if
this error persists.
7.1.2 Real-Time Processor Errors
Alphabetical by type: Error / Warning / Info
e-Genius
Description
Type Explanation Possible Cause Solution
Error: Calibration
Manager stopped
responding Error The Calibration
Manager application
has stopped. The application has
stopped responding or
crashed.
Cycle the unit’s power. If the
error persists, replace the
camera and/or contact
Datalogic Support.
Error: Diagnostic
Monitor stopped
responding Error The Diagnostic
Monitor application
has stopped. The application has
stopped responding or
crashed.
Cycle the unit’s power. If the
error persists, replace the
camera and/or contact
Datalogic Support.
Error: Failed to Load
Focus Table Error RTP failed to load the
focus table. Focus table was not
received or is corrupt. Contact Datalogic Support.
Error: Failed to Load
Gain Table Error RTP failed to load the
gain table. Gain table was not
received or is corrupt. Contact Datalogic Support.
Error: Failed to Load
Illumination Table Error RTP failed to load the
illumination table. Illumination table was
not received or is
corrupt. Contact Datalogic Support.
Error: Failed to read
illumination profile Error The camera was
unable to read the
illumination profile
from the illumination. Illumination not present.
Interface window
between camera and
illumination blocked.
Illumination internal
failure. Verify the camera is fully
seated to the illumination.
Verify there is nothing
blocking the small windows
between the camera and the
illumination. Verify the
illumination is powered up
and has no errors. Cycle the
unit’s power. If the error
persists, replace the camera
or illumination and/or contact
Datalogic Support.
Error: Failed to read
Illumination temp Error The illumination
interface is unable to
read the internal
temperature. An internal failure
occurred in the
illumination.
Cycle the unit’s power. If the
error persists, replace the
illumination and/or contact
Datalogic Support.
Error: Failed to save
illumination profile Error The illumination profile
could not be saved. Communication with
the illumination has
been compromised. Contact Datalogic Support.
Error: Fixed Focus
Value Out of Range Error The current fixed focus
value is set beyond
the far working
distance for the
camera. Parameter set
incorrectly. Change the fixed focus
value to be equal to or less
than the far working distance
value.
Error: Focus Port Mon
stopped responding Error The Focus Port
Monitor application
has stopped. The application has
stopped responding or
crashed.
Cycle the unit’s power. If the
error persists, replace the
camera and/or contact
Datalogic Support.
Error: Focus Servo Mon
stopped responding Error The Focus Servo
Monitor application
has stopped. The application has
stopped responding or
crashed.
Cycle the unit’s power. If the
error persists, replace the
camera and/or contact
Datalogic Support.