DataCard SD260 Installation And User Manual Download Page 131

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Chapter 10: Troubleshooting

This section describes:

•

“Tools for Troubleshooting”

•

How to locate the problem (see

“Locate the Problem”

)

•

Installation problems (see

“Fixing the Printer System”

)

•

Card appearance problems (see

“Card Appearance”

)

•

Magnetic stripe problems (see

“Magnetic Stripe ”

)

•

Driver communication problems (see

“Installation Troubleshooting”

)

•

“For Managers Only”

Tools for Troubleshooting

The tools for troubleshooting a problem are similar to the supplies and
equipment you use to print cards:

•

Cards to print, used at several stages of troubleshooting

•

Print ribbon

•

Cleaning supplies, especially printer cleaning cards and a cleaning pen

•

The XPS Card PrinterDriver, if you use it when printing cards

•

The Printer Manager, for use by managers with the guidance of your service
provider

•

Procedures to identify where a problem is occurring

Summary of Contents for SD260

Page 1: ...Datacard XPS Card Printer Installation and User Guide October 2011 Part No 539957 001 Rev B...

Page 2: ...ion All unauthorized use and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries W...

Page 3: ..._____________________________________ 15 Prepare the Printer ________________________________________________________ 17 Load Cards____________________________________________________________ 17 Load...

Page 4: ...___________ 70 Down Arrow Up Arrow and Enter keys _____________________________________ 70 Ribbon Light ______________________________________________________________ 70 Card Light ___________________...

Page 5: ..._____________________________________________________ 90 Chapter 6 Card Design and Setup_________________________________________________ 93 Card Components ___________________________________________...

Page 6: ...oblem__________________________________________________ 122 Fixing the Printer System ______________________________________________ 123 The XPS Card Printer Driver ___________________________________...

Page 7: ...___________________________ 145 200 Card Input Hopper_______________________________________________ 145 Cables used with the Printer______________________________________________ 146 Data Cable _____...

Page 8: ...Information ___________________________________________________ 183 Option Information___________________________________________________ 183 Supplies ________________________________________________...

Page 9: ..._____________ 202 Notice to All Users _______________________________________________________ 202 Liability Statement _______________________________________________________ 203 Safety _______________...

Page 10: ...taCard XPS Card Printer Installation and User Guide Revision Date Description of Changes A January 2011 First release of this document as a single file B October 2011 Includes features supported by dr...

Page 11: ...d program Talk with your supervisor system administrator or other person to understand the features of your card program It will help you to successfully print cards using the printer About the Printe...

Page 12: ...Feed Slot Printer with Duplex Option HINTS TIPS The printer is designed to issue cards either one at a time or in batches up to 100 cards at a time An optional 200 card input hopper is available for s...

Page 13: ...3 Printer with Input Hopper Inside a single feed or hopper equipped printer...

Page 14: ...4 Welcome to Card Printer Information Printer with Duplex Option Inside a printer with a duplex option...

Page 15: ...label Configuration which includes options in the printer Date and country of assembly The MAC address to use when the printer is connected via an Ethernet network The printer label provides informati...

Page 16: ...rosoft Word or Adobe Photoshop See Installation Requirements 2 Capture devices such as A digital camera to take photos for ID badges and other cards connected to the PC A signature capture pad or fing...

Page 17: ...Use My XPS Card Printer to choose the user level This sets the type of information you view Using My XPS Card Printer you can also Open the Printers Window to view the status of the printer and to vi...

Page 18: ...8 Welcome to Card Printer Information...

Page 19: ...GB free space on the hard drive The following operating systems are supported Windows 7 32 or 64 bit Windows Vista 32 or 64 bit Windows XP 32 bit Windows MSXML 6 0 and the Windows XPS Essentials pack...

Page 20: ...ith the network You can connect many network printers to one PC The maximum number of printers depends on the capacity of the network to deliver data to the printer USB Requirements To install a print...

Page 21: ...8 80 224 4 00 102 6 85 174 4 00 102 21 21 539 4 00 102 Options such as a large output stacker and 200 card input hopper add height to the printer Additional clearance is required when using these opti...

Page 22: ...al Requirements The power supply has earned the ENERGY STAR and is rated as follows Printer Model Electrical Requirements SD260 110 240V 50 60 Hz 3 0 Amp SD360 CD800 The power supply detects the input...

Page 23: ...e printer and then installing the driver Most often the driver is installed using the installation CD shipped with the printer The driver installation procedure prompts you to power on the printer and...

Page 24: ...llation CD Download If you do not have access to the installation CD install the driver from a downloaded driver file USB Installation using a downloaded driver Network Installation using a downloaded...

Page 25: ...e connected to a PC using USB cables Use one powered high speed USB 2 0 hub Do not daisy chain multiple hubs The printer s must be powered on for the PC to detect it It must remain powered on during i...

Page 26: ...be sent to the selected printer even if more than one card printer is attached to the PC When messages are displayed the title bar of the message box displays the name of the printer causing the mess...

Page 27: ...al feed printer skip this step and keep a supply of blank cards close to the printer For printers with an input hopper continue with these steps 1 Open the input hopper a 2 Fan cards before placing th...

Page 28: ...one full turn Load Cleaning Roller Load a new cleaning roller with each new roll of print ribbon The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the...

Page 29: ...bon cartridge into the printer 1 Hold the print ribbon cartridge by the handle and lower into the printer with the handle toward the front of the printer 2 Check to see that the ribbon cartridge is co...

Page 30: ...ure prompts you to power on the printer and when to connect cables Use one of the following links to view instructions about how to install the printer driver USB Installation using the Installation C...

Page 31: ...e agreement s presented click the Accept box and then click the blue arrow pointing to the right 5 Follow the steps to Prepare the Printer Use the green media controls to view step by step instruction...

Page 32: ...22 Install the Printer 8 The installer will prompt you to connect the printer to the PC using a USB cable...

Page 33: ...Card page appears Check that Ready is displayed on the LCD panel and click the Print Sample Card button Installation is complete when the sample card prints successfully For more information on how t...

Page 34: ...nd choose the driver for your printer and operating system B Click the link C When the File Download dialog appears click Save D Choose a location on your PC such as C Temp and click Save Your network...

Page 35: ...w the steps to Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 8 Click the blue arrow pointing to the right 9 Plug in and power on t...

Page 36: ...26 Install the Printer 10 The installer will prompt you to connect the printer to the PC using a USB cable 11 Connect the printer to the PC using a USB cable...

Page 37: ...that Ready is displayed on the LCD panel and click the Print Sample Card button Installation is complete when the sample card prints successfully For more information on how to print a sample card or...

Page 38: ...r access 2 Insert the driver CD in the PC s drive The driver installer window opens 3 Click the Install a Network Printer button 4 The driver might require additional software and present a license ag...

Page 39: ...o Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 6 Click the blue arrow pointing to the right 7 Connect the printer to the network...

Page 40: ...n the printer 9 Use the LCD panel to retrieve the printer s IP Address For step by step instructions see Retrieve the Printer IP Address 10 Return to the Main menu on the LCD display Check that Ready...

Page 41: ...nfigure Port button and enter the IP Address retrieved in Step 9 in the Printer Name or IP Address area IMPORTANT In some cases the Port Number changes when the printer s IP address is entered If a nu...

Page 42: ...with an Installation CD in the printer carton In most cases install the driver from the Installation CD If you do not have access to the Installation CD follow these steps 1 Log on to the PC as a user...

Page 43: ...network support personnel for help when downloading this file or when installing the driver 3 Browse to the location of the file saved in Step 2 on your PC 4 Double click the downloaded file The file...

Page 44: ...e license agreement s presented click the Accept box and then click the blue arrow 7 Follow the steps to Prepare the Printer Use the green media controls to view step by step instructions about how to...

Page 45: ...35 10 Plug in and power on the printer...

Page 46: ...se the LCD panel to retrieve the printer s IP Address For step by step instructions see Retrieve the Printer IP Address 12 Return to the Main menu on the LCD display Check that Ready is displayed and...

Page 47: ...nfigure Port button and enter the IP Address retrieved in Step 11 in the Printer Name or IP Address area IMPORTANT In some cases the Port Number changes when the printer s IP address is entered If a n...

Page 48: ...is displayed on the LCD panel and click the Print Sample Card button to verify that the installation is complete Installation is complete when the sample card prints successfully For more information...

Page 49: ...ay 2 Press the USER button a Suspended appears on Line 1 Menu available appears on Line 2 and the USER button glows amber 3 Press the ENTER key b Main Menu is displayed on Line 1 and Maintenance appea...

Page 50: ...appears on Line 1 and the printer s IP Address will be displayed on Line 2 10 Record the printer s IP Address i 11 Exit the menu system by pressing the USER button repeatedly until Ready is displayed...

Page 51: ...as the host PC Printer Sharing Requirements Set Up the Host PC for Printer Sharing Windows 7 64 bit Install the Driver on the Client PC Windows 7 Set Up the Host PC for Printer Sharing Windows XP 32 b...

Page 52: ...st PC Windows XP 32 bit Client PCs Windows Server 2003 R2 32 bit Host PC Windows XP SP3 Windows Vista or Windows 7 32 bit Client PCs Windows Server 2008 R2 64 bit Host PC Windows XP SP3 Windows Vista...

Page 53: ...The Printers window opens B Right click on the printer and select Properties The Printing Properties window opens C Click on the Sharing tab to display the settings a Select the Share this printer ch...

Page 54: ...to reflect the card design including ribbon type print mode and magnetic stripe options Write the settings down so you can make the same settings on the client PC Install the Driver on the Client PC W...

Page 55: ...ll default to YMCKT ribbon and 300 x 300 dpi resolution Follow these steps to change the default settings A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab an...

Page 56: ...ew tab and scroll down to bottom of the Advanced settings list Check the Use simple file sharing Recommended checkbox 3 Enable printer sharing A From the Windows Start menu choose Settings Printers an...

Page 57: ...ppear in the list add the names or create a group a Choose the Add button to open the Users and Groups dialog box b Click on the name and click Add Repeat for each name to add c When finished adding n...

Page 58: ...ick the A network printer or a printer attached to another computer radio button F Click Next G In the Searching for available printers window choose Connect to this printer and click Next H Type the...

Page 59: ...e the default settings A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab and then click the Advanced button c Select the type of ribbon from the Ribbon Type d...

Page 60: ...o success The Client PC installation requires the printer name to install the driver F Click OK to save the settings Install the Driver on the Client PC The Client PC can be using Windows XP Windows V...

Page 61: ...ient PC Install the ID Works XPS Card Printer Plug in if necessary Install the support files XPS Essential Pack and MSXML v6 3 Configure the Client PC Settings on the client PC such as ribbon type and...

Page 62: ...ring to ON 3 Enable printer sharing A From the Windows Start menu choose Devices and Printers The Printers window opens B Right click on the printer and select Properties The Printing Properties windo...

Page 63: ...or group c Select Apply to save the change Save changes for each name d Close Printer Properties 5 Use the tabs and settings in Printing Preferences and Printer Properties to reflect the card design...

Page 64: ...lution must be configured to match the settings of the host PC The client PC will not automatically detect the type of ribbon installed in the printer instead it will default to YMCKT ribbon and 300 x...

Page 65: ...jobs can be paused or deleted from the Print Manager The card job remains in the print queue until it is sent to the printer See Windows help for information on using Print Manager The printer status...

Page 66: ...the error message on the PC will automatically close Accounts with Print permissions can view error messages from the Windows Print Manager The message will appear in the Status column of the Print Ma...

Page 67: ...he same model with the same features installed Interactive mode print jobs such as smart card processing or magnetic stripe read commands cannot be processed on printers belonging to a printer pool Th...

Page 68: ...downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of each printer See Retrieve the Printer IP Address for t...

Page 69: ...ter that will be added to the pool J Click Close when all printers and ports have been added 5 Enable printer pooling A From the Properties Ports tab make sure there is a check in the box next to the...

Page 70: ...using a downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of each printer See Retrieve the Printer IP Addres...

Page 71: ...rt wizard C Repeat these steps for each printer that will be added to the pool D Click Close when all printers and ports have been added 5 Enable printer pooling A From the Properties Ports tab make s...

Page 72: ...a downloaded driver see Network Installation using a downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of e...

Page 73: ...to complete the wizard K Repeat these steps for each printer that will be added to the pool L Click Close when all printers and ports have been added 5 Enable printer pooling A From the Print Server...

Page 74: ...ger to view card counts and printer status of the individual printers in the pool See Open the Printer Manager for more information The Print Sample Card and Magstripe Test Card buttons on the Printer...

Page 75: ...nt on Both Sides of the Card for details Print a sample card Print Driver Sample Cards for details Make sure The printer system is set up See Printer System for details The card design is set up See C...

Page 76: ...send the card to the printer Printing from Other Software 1 Open the software application 2 Select the XPS Card Printer as the current printer 3 Use Page Setup to choose the ID1 page size 4 Set the m...

Page 77: ...the card to the printer 6 At the printer insert a card in the single feed slot Printing from Other Software 1 Open the software application and select the card printer as the current printer 2 Use Pa...

Page 78: ...68 Printing Cards HINTS TIPS Push the card in until the printer moves it Orient all cards the same way Do not touch the card surface to be printed Handle cards by their edges or wear gloves...

Page 79: ...tton to power the printer off and on All lights show steady amber while the printer powers on To power off the printer press the switch for 1 to 2 seconds until the printer powers off If the printer i...

Page 80: ...tem The light shows whether the printer is ready busy printing or not available Off Printer is off Green Printer is ready Blinking green Printer is busy Amber The printer is not ready The POWER button...

Page 81: ...rinter problem applies to cards Use the LCD Menus The front panel of the printer includes an LCD display with keys When the printer is not actively printing cards the LCD menu is available See Use the...

Page 82: ...printer returns to the Printer Ready status after two minutes of no activity Changes not applied will be lost To leave a selection without changing the value press the up or down arrow key to scroll t...

Page 83: ...to those on the printer Messages appear on the PC sending the card Messages might be in the background behind the application sending the card On some operating systems the message might appear in th...

Page 84: ...nters are installed and use the 7 x driver message DR00914 might be displayed To correct this remove the 7 x driver and install the 4 x Card Printer Driver Responding to Messages Quick Link to a Messa...

Page 85: ...able The card cannot print 503 The magnetic stripe data is missing The card cannot print 505 Bonjour is not installed Cannot connect to the printer 506 A card is currently processing 100 Request not s...

Page 86: ...the ribbon cartridge 2 Turn the knob to move the card so the printer can eject it 3 Replace the ribbon cartridge and close the printer HINTS TIPS Check the ribbon to make sure it is not torn See 110 P...

Page 87: ...Magstripe data error The printer could not verify the magnetic stripe data written on the card The printer encoded data on the card but could not verify all of the data To print the card again 1 Inse...

Page 88: ...ge box HINTS TIPS The card might not match printer settings or the data sent Ask the Manager to verify that the card the data and the printer settings match 107 Magstripe read data error The printer c...

Page 89: ...IPS The card might have been turned the wrong way The card might not have a magnetic stripe 109 Print ribbon problem The print ribbon is not moving properly To fix the ribbon 1 Open the printer and re...

Page 90: ...egative images of printed data To keep the data confidential follow your policy to discard used ribbon 111 Card not picked The printer did not pick a card To load cards 1 Open the input hopper 2 Inser...

Page 91: ...s by their edges Wear gloves 113 Close cover to continue The printer cover must be closed to print 1 Close the cover 2 Push down on the cover to latch it HINTS TIPS Make sure the ribbon cartridge is i...

Page 92: ...ter has a magstripe option that is not working Request service 2 If no the printer does not have a magstripe option 3 To print the card without magstripe remove magstripe data from the card and send i...

Page 93: ...nter brand and model HINTS TIPS When the printer recognizes that a supported ribbon is installed all enhanced product features are enabled and successful card printing can begin 120 User paused the pr...

Page 94: ...those settings Ask the Manager to verify that the card the data and the printer settings match See Magnetic Stripe for information about data allowed for specific formats Make sure fonts or escapes ar...

Page 95: ...help if needed HINTS TIPS Make sure you have chosen the correct printer in the application Ask the Manager for assistance if needed 501 The printer connection was lost Printing the card is canceled Th...

Page 96: ...Identify the magnetic stripe data using escapes or fonts See Use Magnetic Stripe Escapes or Use Magnetic Stripe Fonts To print on the card change the setting in Printing Preferences to disable Encode...

Page 97: ...87 506 A card is currently processing The driver is currently processing an interactive job Wait until the current card is complete and then send the card again...

Page 98: ...You can perform the following cleaning tasks Run a cleaning card Clean the printhead Run a cleaning card Run a printer cleaning card to clean debris from the inside of the printer The cleaning card ca...

Page 99: ...area and press the USER button to start the cleaning cycle The printer moves the card through the printer several times and ejects it in the output stacker 13 Remove the used cleaning card Wait a few...

Page 100: ...r replacement or if it has been accidently touched The oils from hands could affect print quality 1 Begin with the printer powered off 2 Open the printer cover and remove the print ribbon cartridge 3...

Page 101: ...ing the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead Only use the cleaning pen to clean the printhead Other materials can stick to the prin...

Page 102: ...92 Using the Printer...

Page 103: ...topcoat Corporate style guidelines For example a corporate style guide can specify a particular shade of red for the logo This section describes the card design components available and provides deta...

Page 104: ...card components The software you use to produce cards affects the settings available and how you might use them Color Printing This section includes Print Ribbon Managing Color Printing Text Printing...

Page 105: ...ude brightness and contrast The Windows driver includes settings to fine tune the brightness and contrast for the card See Settings for more information In a non Windows environment color management o...

Page 106: ...camera settings to obtain consistent high quality photos Evaluate the quality of printed photos after the image capture system is optimized Use the Color Settings tab in Printing Preferences to adjust...

Page 107: ...ten printed with the black panel It also prints any monochrome or one bit per pixel graphics using the K panel Monochrome Ribbon Monochrome ribbon produces single color cards Monochrome ribbon can be...

Page 108: ...ne bit per pixel image such as pure black text on a white background the driver processes it using the K panel of the print ribbon If the data contains a pixel of color other than pure black or pure w...

Page 109: ...and Postal bar codes 1 D Bar Codes Postal Bar Codes Code 11 PostNet Code 39 Planet Code 39 Extended RM4SCC Code 93 AustraliaPost Code 128 IntelligentMail 2of5 Interleaved Codabar 2 D Bar Codes Patch...

Page 110: ...hers color and grayscale graphics Dithering converts areas other than black or white to dots so the single color ribbon can approximate the lightness and darkness of the original graphic HINTS TIPS Mo...

Page 111: ...e applied over the magnetic stripe smart card chip or signature panel of a card To prevent topcoat application see Printing and Non Printing Areas for more information HINTS TIPS Topcoat is applied as...

Page 112: ...about the magnetic stripe The magnetic stripe option is set up to define the coercivity number of tracks and data format The coercivity and data format are set in the printer The installer sets these...

Page 113: ...Association The maximum number of characters for ABA format is 37 characters Numeric characters and the following special characters are allowed TTS Thrift Third Standard The maximum number of charact...

Page 114: ...acters are also supported They include the following special characters 45 Katakana characters and the following 10 Katakana characters Each time you start using Japanese language characters or stop u...

Page 115: ...Information about the smart card module installed and the type of cards to use can be requested from your service provider or value added reseller Requirements The following items are required when p...

Page 116: ...PcProx Contactless S4 iClass Read Contactless S5 iClass Read Write Contactless S6 Duali Dual The S1 value on the configuration label indicates that the printer was ordered from the factory with the ba...

Page 117: ...nt Blocking Escapes for other areas Standard Magnetic Stripe Area Use the following dimensions to prevent printing in the magnetic stripe area The 3 track magnetic stripe is usually on the back of the...

Page 118: ...escapes to define custom nonprinting areas for one or more of the following Blocking printing but not topcoat Non standard areas such as a preprinted logo or a signature panel More than one area on th...

Page 119: ...om the panel can cause printing problems on an adjacent card Place the image above below or to the side of the panel Avoid uneven areas that can result in inconsistent print quality Do not place an im...

Page 120: ...Printer Properties which provides status information about the printer It also has port setup permissions and update tools See Open Printer Properties Printer Manager The printer includes the Printer...

Page 121: ...y The installation assigns a default printer name If you want to use a different name you can change the name from the Printer and Devices window If you have changed settings in Preferences the settin...

Page 122: ...ted to many printers over the network Each printer has a separate instance of the driver Each printer needs to have a different name The driver takes care of this requirement Using the driver The XPS...

Page 123: ...ter and supplies status see View Printer Status View card counts see View Card Counts using the Driver View the driver version see View the Driver Version Set Windows Permissions see Printer Permissio...

Page 124: ...114 Printer Driver...

Page 125: ...tches your printer type Updating the Driver If a newer printer driver is released it can be downloaded from the Web site listed in the bar at the bottom of the page Important Do not use any of the fol...

Page 126: ...tion see Install the Lock Option Deviations Deviations are specially adapted products created as a special order Most often the driver or the firmware is deviated sometimes the hardware printer is als...

Page 127: ...art Control Panel Hardware and Sound Printers Windows XP and Windows Server 2003 choose Start Settings Printers and Faxes 3 Make sure all cards sent to the printer have printed You cannot delete a pri...

Page 128: ...118 Removing a Printer from a Windows PC 5 Insert the driver CD into the PC s drive 6 Click the Remove Printer Driver icon on the main installer screen 7 Click the Remove the Driver button...

Page 129: ...until the driver is removed The installer will show you the progress of the uninstall 9 You may be prompted to restart the PC If a restart is required remove the USB cable and then click the Restart...

Page 130: ...120 Removing a Printer from a Windows PC...

Page 131: ...llation Troubleshooting For Managers Only Tools for Troubleshooting The tools for troubleshooting a problem are similar to the supplies and equipment you use to print cards Cards to print used at seve...

Page 132: ...nnect another device such as a light to the same outlet to verify that the power source functions correctly Connect the printer to a functioning outlet and repeat beginning with step 1 3 Make a printe...

Page 133: ...and solutions See Magnetic Stripe if the card includes magstripe data and it causes a magstripe message Fixing the Printer System See Printer System for typical components of the system If any one com...

Page 134: ...sent from the application as text Using the Printer Plug in ID software might include a printer plug in which takes the data in the ID software and makes it available in the form the driver can use O...

Page 135: ...ds to be removed before the printer can be installed Disconnect the printer from the PC If the printer was installed make sure it is deleted See Removing a Printer from a Windows PC for the steps to f...

Page 136: ...wer management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable shutdown for each hub in the list You might need to restart the PC to make the chan...

Page 137: ...e network administrator can check communication between a server and the printer Make sure the user is logged in to the network The printer is not configured with the correct network address Make sure...

Page 138: ...s Ports tab Message 500 appears after you send a card to print If this happens often consider switching from DHCP network addressing to Static IP addressing See Set the Driver Network Port Value for m...

Page 139: ...ter is connected using a USB cable the driver must be removed and the printer must be installed again A user with administrator Windows XP or Owner Creator Windows Vista and 7 permissions is required...

Page 140: ...changed As a result the two indicators can show different data In the print queue Windows Print Manager print jobs show an error and are removed without printing The print queue shows jobs that Window...

Page 141: ...nge Encode Only to Off The Print Ribbon is loaded incorrectly Remove the print ribbon and install it correctly The page size was not set to ISO ID1 In the application use Print set up to choose the ca...

Page 142: ...cards that opens at the correct page size The color printing has flaws Problem Probable Cause Solution One or more unprinted lines appear on the card The printhead is dirty or damaged Clean the printh...

Page 143: ...equirements for the printer See Cards for specifications The rollers are dirty or the card packaging contains debris Run a cleaning card See Run a Cleaning Card If needed obtain a different supply of...

Page 144: ...oat on it Print only new cards See Cards for specifications The printhead is not installed correctly Contact your service provider for instructions on installing the printhead correctly The printing i...

Page 145: ...chrome ribbon Contact your service provider Format text to print black so the text is not dithered Printing is uneven or is missing in some areas The monochrome K power setting is too low The cards re...

Page 146: ...pe Encode and print the card again If the message appears again run a cleaning card to clean the mag stripe head The magnetic stripe on the card is low coercivity material and the High Coercivity sett...

Page 147: ...r Manager See Open the Printer Manager Make sure the application is using the selected encoding format for the track If the application and track are set to the same format and the message appears rep...

Page 148: ...138 Troubleshooting...

Page 149: ...l panel or short panel options Use full panel print ribbon when the card design calls for color printing on the entire card Short panel print ribbon is for use when only a portion of the card design c...

Page 150: ...bon 300 images per roll Monochrome Print Ribbon A monochrome ribbon prints the entire card in one color Monochrome ribbon can be Alternating black and topcoat panels KT or KTT ribbon Continuous black...

Page 151: ...rd quality purchase and store quantities that can be used within one year The print ribbon and card stock might require secure storage and tracking Follow your policy for storing and tracking the supp...

Page 152: ...with a magnetic stripe on one side of the card Pre Punched Cards For best results punch cards after printing them The cards can have a punched area within 1 inch 25mm of the left hand edge as the car...

Page 153: ...er to print high quality graphics on them successfully Card Surface The card must be free of irregularities such as particles embedded in the surface The card surface must be smooth and even Surface i...

Page 154: ...light can cause yellowing of cards on exposed edges Keep cards in their original packaging Cards should be at room temperature when they are used If cards are stored in a cooler environment than the...

Page 155: ...holds the replaceable cleaning sleeve Large Output Hopper Option The printer can use a large output hopper which holds about 100 cards The user can replace the small standard hopper with the large hop...

Page 156: ...network cable sometimes called a Category 5 or Cat 5 cable to connect the printer to a network port Smart Card Cable Use a USB cable up to a maximum of 6 feet 2 meters long to connect the smart card...

Page 157: ...147 Chinese power cable Japanese power cable HINTS TIPS Use only one data cable with a printer If you need to connect more than one PC to a printer use a network connection...

Page 158: ...148 Supplies and Parts...

Page 159: ...Menu Change a Card Design Run a Cleaning Card Clean the Printhead Set the Driver Network Port Value Encode Magnetic Stripe without Printing Change the LCD Backlight Get the Printer Network IP Address...

Page 160: ...Magnetic Stripe Coercivity Set the Print Area Set IP Address Type Use Print Blocking Escapes Use Magnetic Stripe Escapes Use Magnetic Stripe Fonts View the Driver Version View Network Information Prin...

Page 161: ...to the printer base You can remove the standard hopper and attach the large output hopper without using tools Follow the steps in this topic to attach the printer to the bases and to install the larg...

Page 162: ...ht side of the printer The base and large output hopper remain attached when the printer is moved or carried Install the 200 Card Input Hopper The standard input hopper can hold about 100 cards Some p...

Page 163: ...The security plate is installed in the printer and is designed to accommodate the T bar of the Kensington lock 1 Prepare the printer by installing the metal security plate and then follow the instruct...

Page 164: ...ista C From the Start Menu in Windows XP 2 Click the Color Adjustment tab to view it 3 The tab contains two similar images the original image and the adjusted image They show how the changes might loo...

Page 165: ...t 4 Print one or more cards to verify your changes 5 Print one or more cards from the ID software 6 Print a sample card from the Properties Status page 7 Evaluate the appearance of the cards 8 Repeat...

Page 166: ...ach change to save it 6 Print one or more cards to verify your changes A Print one or more cards from the ID software B Print a sample card from the Properties Status page 7 Evaluate the appearance of...

Page 167: ...inter for Update button to see the counts if additional cards have printed About Card Counts Total counts are all the cards the printer has processed Current counts are all cards since the last time t...

Page 168: ...he menu system 4 Press an arrow key to display Status on line 2 of the LCD panel 5 Press the ENTER key to enter the Status menu 6 Press an arrow key to display Card Counters on Line 2 7 Press the ENTE...

Page 169: ...le display 19 Press the USER button to display Ready on the LCD panel Change a Card Design Card design is the name given to the combined features of the printed cards See Card Design and Setup for mor...

Page 170: ...raphic logo on the card The camera for taking photos The location for taking photos Then Check the Color Adjustment setting See Color Printing for information about how to improve the appearance on on...

Page 171: ...panel 7 Press the ENTER key to enter the menu system 8 Press the ENTER key to enter the Maintenance menu 9 Press the ENTER key to choose Cleaning Card 10 With Cleaning Card displayed on Line 2 press t...

Page 172: ...and forth along the full length of the printhead edge until it is completely clean 5 Replace the print ribbon cartridge and close the printer cover 6 Power on the printer 7 Print a sample card to veri...

Page 173: ...on to open the Enter Network Address XP and Vista or Configure Port Windows 7 dialog 6 The Printer Name or IP Address shows the current IP Address of the printer if assigned 7 Enter the current IP Add...

Page 174: ...are not necessary and you can use the settings in the software to encode without printing 1 Open Printing Preferences See Open Printing Preferences for the steps to follow 2 On the Layout tab click th...

Page 175: ...to display Suspended on Line 1 of the LCD panel 2 Press the ENTER key to enter the menu system 3 Press the down arrow key to scroll to the Configuration menu 4 Press the ENTER key to enter the Config...

Page 176: ...ss the Down Arrow to display Network Status on line 2 8 Press ENTER to display the Network Status menu 9 Press the Down Arrow to display IP Address on line 2 10 Press ENTER to display the IP Address R...

Page 177: ...ready press the USER button to suspend the printer 4 Press the ENTER button to enter the menus 5 Press the down arrow to display Status on line 2 6 Press ENTER to enter the Status menu 7 Press the do...

Page 178: ...hese steps 1 Open the input hopper a 2 Fan cards before placing them into input hopper b 3 Insert magnetic stripe cards with the stripe down and toward the right hand side of the input hopper 4 Close...

Page 179: ...ibbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the continuous cleaning sleeve onto the spindle a 2 Snap the spindle with sleeve installed back onto the ribbon...

Page 180: ...XPS Card Printer From the Start Menu in Windows 7 or Vista From the Start Menu in Windows XP Open Preferences from My XPS Card Printer 1 Open My XPS Card Printer from the desktop icon 2 Click the Open...

Page 181: ...and Faxes to open the Printers Window 2 On the Printers Window right click the icon for the printer to select it 3 Choose Preferences from the Pop up Menu 4 The Printing Preferences dialog opens HINT...

Page 182: ...nager which displays information about the printer The manager or installer uses it to set up the magnetic stripe option and to work with your service provider when troubleshooting problems 1 Get the...

Page 183: ...e menu HINTS TIPS The access level controls the information displayed and the changes that can be made If the Browser cannot connect to the printer make sure The printer display shows Ready Another us...

Page 184: ...PS The Printer Properties dialog contains settings and values that Windows uses to communicate with and manage the printer The Printer Properties dialog has the following tabs General Ports See Commun...

Page 185: ...en the Printers Window 3 On the Printers Window right click the icon for the printer to select it 4 Choose Properties from the Pop up Menu 5 The printer Properties dialog opens HINTS TIPS Windows 7 in...

Page 186: ...s access to all features of the printer and driver including messages Messages inform users when they need to change the ribbon load cards or fix problems Prevent any access to the printer by unauthor...

Page 187: ...a basic ID card The card can be printed with any ribbon the printer supports The driver also includes a magnetic stripe test card available when the printer includes a magnetic stripe option The card...

Page 188: ...cted card The Number of Copies entry on the Printing Preferences Advanced page does not apply to the sample cards Print a Printer Test Card The printer includes a test card that runs without using a d...

Page 189: ...lly turn the card to print on both sides Simplex printers support manual duplex printing The printer prints one side of the card places the card in the card output stacker and displays a message The c...

Page 190: ...Flip on Long Edge settings 5 Put a card in the input hopper or single feed slot 6 Click Print to send the card to the printer 7 The printer processes the first side of the card 8 The printed card exi...

Page 191: ...4 Type the number of copies you want to print in the Number of Copies area You can print from 1 to 255 copies of the same card design 5 Click the Apply button 6 Click the OK button to close Printing P...

Page 192: ...e tab shows the date and time the information was retrieved from the printer 4 To get the latest information from the printer click the Ask Printer for Update button Printer Status The Icon and Printe...

Page 193: ...uild version of the firmware currently running in the printer Option Information The options or features included in this printer Supplies The Supplies area shows Initializing The printer is powering...

Page 194: ...uration Label for information The XPS Card Printer Driver provides the serial number on the Printer Properties Printer Status tab See View Printer Status for more information The printer menu system a...

Page 195: ...ess the ENTER key to enter the menu system 4 Press the down arrow to display Status on line 2 5 Press the ENTER key to enter the Status menu 6 Status is displayed on Line 1 and Serial Number is displa...

Page 196: ...figuration menu 5 Press the ENTER key to enter the Configuration menu 6 Press the down arrow key to display Magstripe on Line 2 7 Press the ENTER key to enter the menu Coercivity is displayed on line...

Page 197: ...r the steps to follow 2 Click the Print Area Tab 3 For the side of the card with the non printing area click the Print and topcoat entire side of card except list and choose the area 4 For the example...

Page 198: ...inting Properties 2 Click the Print Mode tab 3 Choose from the following options Always use standard resolution 300 x 300 dpi The Always use standard resolution setting is the default setting It will...

Page 199: ...iguration Protocol and means that the network assigns the IP Address to the printer The printer is set to DHCP in the factory See Get the Printer Network IP Address if you use DHCP addressing Static I...

Page 200: ...key to scroll to the Configuration menu 6 Press the ENTER key when Configuration appears on Line 2 7 Press the down arrow key until DHCP Static IP is displayed on Line 2 8 Press the ENTER key to enter...

Page 201: ...ddress byte shows three digits when it can be changed and the cursor is under the right most digit c When all four bytes are correct press the ENTER key 15 Repeat Steps 12 through 14 to enter Subnet M...

Page 202: ...or custom areas which you define use this topic The XPS Card Printer Driver recognizes escape statements to define print areas Escape statements are specific sequences of characters that mark data wit...

Page 203: ...pe statement can take the place of settings made in Preferences by omitting the dimension values For example PB prevents print blocking on a card The escape statement can specify more than one area of...

Page 204: ...rea is defined as a series of four values in millimeters separated by a space top left width height A semicolon is used to separate topcoat rectangles if more than one area is specified within the sam...

Page 205: ...tripe to customize your print and topcoat areas Use ID software a custom application or escapes to define custom non printing areas for one or more of the following Blocking printing but not topcoat N...

Page 206: ...s 4 Type the encode data text for one track The example shown uses the track Start Sentinel Data End Sentinel syntax The text for track 1 looks like this 1 Zachary Hamilton 12345 Finance Press ENTER t...

Page 207: ...Start Sentinel data End Sentinel 1 IATA 1 ENCODING WITH ESCAPES Datacard HiFX RP90x and SRxxx JVC and Fargo The only Start Sentinel permitted for tracks 2 and 3 is semicolon 2 ABA 2 1234567890 3 TTS 3...

Page 208: ...ount of space used for encoded data End each line with an ENTER keystroke Do not put data for two tracks on the same line Do not allow text to encode to wrap to another line You can use two or more li...

Page 209: ...stripe data sent by the driver is always encoded on side 2 of the card Magnetic stripe data will be converted to uppercase capital letters if needed If not allowed characters are sent within the magne...

Page 210: ...ay Address if used Then see Set IP Address Type Print Bar Codes Using Monochrome The card printer can be set to detect bar codes that could be embedded in an image and send the data to print using the...

Page 211: ...dio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Ch...

Page 212: ...t the problem Notice for Taiwan Notice for Japan This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by I...

Page 213: ...nd the Low Voltage Directive 73 23 EEC Therefore safety issues pertaining to operation and repair of Datacard Group brand equipment are primarily environmental and human interface The following basic...

Page 214: ...ates and or other countries The Color Blue with Platinum Flecks mark is a registered trademark of DataCard Corporation in the European Union and other countries Microsoft Windows and Windows Vista are...

Page 215: ...al special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any th...

Page 216: ...206 Legal Notices...

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DataCard SD260, Installation And User Manual

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