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CD800 Card Printer User’s Guide

41

Chapter 6: Troubleshooting

This

section

helps

you

identify

and

fix

basic

issues

that

can

occur

during

printing.

Also

refer

to

your

printer’s

Driver

Guide

or

OpenCard

manual

for

additional

troubleshooting

information.

The

section

starts

with

an

overview

of

card

production

and

printer

issues

you

may

encounter:

•

Locate

a

Problem

Within

the

Card

Production

System

on

page

42

•

Locate

a

Problem

with

Basic

Printer

Functions

on

page

43

This

section

also

describes

troubleshooting

for

the

following:

•

Installation

Problems

on

page

44

•

Card

Printer

Driver

Problems

on

page

46

•

Card

Appearance

on

page

48

•

Magnetic

Stripe

Problems

on

page

54

•

Laminator

Problems

on

page

56

•

Card

Jams

on

page

61

•

Messages

and

Conditions

on

page

62

«
...
53
54
55
56
57
...
»

Summary of Contents for CD800

Page 1: ...Datacard CD800 Card Printer User s Guide March 2014 Part No 527443 001 Rev A ...

Page 2: ...se and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries CD800 is a trademark of DataCard Corporation Windows is a registered trademark of Microsoft Corporation All other product names are the property of their respective owners Datacard Group 11111 Bren Road West Minnetonka MN 5...

Page 3: ...nterface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment Connect equipment to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how...

Page 4: ...etermined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV te...

Page 5: ...urope The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive2004 108 EC R TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interferenc...

Page 6: ...I class A statement Korea Communications Commission KCC statement California Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ...

Page 7: ...ision Log CD800 Card Printer User s Guide Revision Date Description of Changes A March 2014 First release of this document formerly Part No 527248 001 Updated for CLM laminator and XPS Card Printer Driver 5 0 ...

Page 8: ...viii ...

Page 9: ..._____________________________________ 14 Printer Controls________________________________________________________________ 15 Power Button______________________________________________________________ 15 LCD Panel Menus__________________________________________________________ 16 User Button and Light ______________________________________________________ 17 Down Arrow Up Arrow and Enter Key ______...

Page 10: ...________________________________________ 48 Something did not print ____________________________________________________ 49 Printing includes unexpected data _________________________________________ 50 The color printing has flaws_________________________________________________ 50 The printing is too light _____________________________________________________ 52 The printing is too dark ________...

Page 11: ... installed________________________________________________ 75 150 Print while unlocked _______________________________________________ 75 151 Failed to lock______________________________________________________ 75 152 Insert new card side 2 up __________________________________________ 75 153 Insert same card side 2 up _________________________________________ 76 170 Insert new card side 1 up ____...

Page 12: ...ot usable_____________________________ 82 505 USB communication issue __________________________________________ 83 506 A card is currently processing ______________________________________ 83 507 The printer is unlocked _____________________________________________ 83 508 The printer is shutting down ________________________________________ 83 509 The printer is offline or suspended _____________...

Page 13: ...______________________ A 8 Load Laminator Overlay Material__________________________________________ A 9 Card Design ___________________________________________________________ A 11 Verify Setup ____________________________________________________________ A 11 Clear Laminator Card Jam __________________________________________________A 12 Clean the Laminator _______________________________________...

Page 14: ...xiv ...

Page 15: ...d processing basics how to print a test card and how to load and replace supplies How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints ca...

Page 16: ...2 Introduction ...

Page 17: ...100 card capacity is available Other options available for the card printer include magnetic stripe smart card and automatic duplex modules and a reject hopper The configuration label on the printer shows the options installed Refer to System Label on page 10 for more information about recognizing the factory installed options on your card printer An optional laminator also is available when you p...

Page 18: ...sert the security plate before attaching the optional Kensington lock Printer Connections Printer connections include Power receptacle USB connection Network connection Printer Access Cover Lock The lock provides secure access to the printer A lock is available as an option on the CD800 single hopper printer Configuration Label Manual Advance Knob Printer Connections Printer Connections Cable Lock...

Page 19: ...ds using the print ribbon Printer Supplies Access Door The door provides access to the printhead and ribbon on the optional multi hopper printer Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Reject card tray Printhead Printer Supplies Access Door ...

Page 20: ...andle Use the handle to remove the print ribbon cartridge from the printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work with the printer It includes the USER button the status lights the power button and the LCD panel with navigation keys Output Hopper The output hopper holds up to ...

Page 21: ...r to make sure that it latches properly on both sides Print Ribbon Cartridge The print ribbon cartridge is accessible when the cover is open Use the cartridge handle to remove it from the printer Multi Hopper Cover Unlock the printer and open the multi hopper cover to load card stock Card Hoppers H1 through H6 The H1 through H6 hoppers hold up to 100 cards each Cover Ridges Front Panel Output Hopp...

Page 22: ...bbon applies images to cards Replaceable Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards to maintain print quality Ribbon Cartridge Handle Use the handle to remove and replace the ribbon cartridge in the printer Print Ribbon Cartridge Print Ribbon Replaceable Cleaning Sleeve Ribbon Cartridge Handle ...

Page 23: ...nator on page A 1 for complete information about using a laminating system Laminator The optional laminator attaches to the printer and applies patch or topcoat overlay material to the card Laminator Access Door Open the door to access the laminator cartridges Printer Laminator Access Door Laminator ...

Page 24: ... useful when requesting service The label shows the following information Printer name Configuration which includes options installed in the printer Date and country of assembly MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label Configuration Label ...

Page 25: ...CD800 Card Printer User s Guide 11 ...

Page 26: ...12 About the Printer ...

Page 27: ...m the PC The hopper pick mechanism picks a card and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encoding area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card If the printer includes a laminator the card then moves into the laminator where the overlay material is applied ...

Page 28: ... 2 Capture devices such as A digital camera connected to the PC to take photos for ID badges and other cards A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4 A data connection between the printer and PC which can be a USB connection or a network connection Do not use both with one printer Tasks and Users Typical roles in a card production syst...

Page 29: ...n to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins to shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed LCD Panel Status Lights Ribbon Cards User Light User Button Up Arrow...

Page 30: ... the printer Use the Configuration menu to change settings Use the Activate menu to enable or disable secure features of the printer HINTS TIPS You can access the menu system when Ready displays on line 1 of the LCD panel The printer returns to the Ready status after 2 minutes of no activity Changes not applied are lost To leave a selection without changing the value press the up or down arrow key...

Page 31: ...SER button for 2 seconds or more Make sure that this action is allowed in your card system Determine whether the printer is ready busy printing or not available Indicators include the following Off The printer is off or suspended Green The printer is ready Blinking green The printer is busy Amber The printer is not ready The POWER button was pressed to turn the printer off Blinking amber The print...

Page 32: ...econds the LCD panel returns to the default Ready message Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Card Light The card light indicates the status of cards in the printer Indicators include the following Off The print ribbon is okay Blinking amber A blinking light indicates one of the following The printer problem applies to th...

Page 33: ...e ENTER key to enter the menu system C Press the down arrow to display Status on line 2 D Press ENTER to enter the Status menu Press the down arrow key until Network Status displays on line 2 E Press ENTER to display the Network Status menu 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the Net...

Page 34: ... Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working 1 Begin with the printer Ready The USER button shows steady green 2 Press the USER button to display Suspended on line 1 of the LCD panel 3 Press ENTER to enter the menu system 4 Press ENTER to enter the Maintenance menu 5 Press the down arrow until Test...

Page 35: ...opper Cards can stick together Slide or fan the cards to separate the edges before placing them in the input hopper Insert ISO magnetic stripe cards with the stripe back side facing down and toward the right Insert smart cards with the smart card chip facing up and toward the back of the hopper 3 Close the input hopper and lock the printer if necessary If your system includes the optional laminato...

Page 36: ...nsert ISO magnetic stripe cards with the stripe back side facing down and toward the right side Insert smart cards with the smart card chip facing up and toward the back of the hopper 3 Close the multi hopper and lock the printer when you finish loading cards Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out 1 Unlock the printer if necessary and ...

Page 37: ... cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve a 2 Place the spindle with the cleanin...

Page 38: ...andle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartridge is positioned correctly in the guides 4 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides 5 Close the supplies access door on the optional multi hopper Lock the printer if necessary ...

Page 39: ...fer to Appendix A CLM Laminator on page A 1 for information about preparing the laminator The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation and Administrator s Guide HINTS TIPS Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position You also can Print a test card directly fro...

Page 40: ...ard to the printer 6 At the printer insert a card in the single feed slot if necessary Print from Other Software 1 Open the software application and select the card printer as the current printer 2 Use the applications setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in 3 Set the margins to 0 zero 4 Select an orientation portrait or landscape 5 Create the card design...

Page 41: ... the printer insert a card into the printer if necessary HINTS TIPS The printer can receive card jobs from more than one PC It prints cards in the order they are received Orient all cards the same way Do not touch the card surface to be printed Handle cards by their edges or wear gloves ...

Page 42: ...28 Printing Cards ...

Page 43: ...idelines for your site to keep the printer in good working condition Clean the printer when The printer displays a message for which cleaning is a solution There is debris on completed cards A new roll of print ribbon is installed You can perform the following cleaning tasks Clean the Printhead on page 30 Run a Cleaning Card on page 32 Clean the Laminator on page A 13 ...

Page 44: ...inthead The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Unlock the printer if necessary and open the printer supplies access door on the optional multi hopper 3 Open the printer cover and remove the print ribbon cartridge 4 Open and remove a cleaning swab from its package ...

Page 45: ... on the optional multi hopper and lock the printer if necessary 8 Power on the printer 9 Print a sample card to verify the quality of printing Refer to Print a Test Card on page 20 for more information HINTS TIPS Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead Avoid touching the printing edge of the printhead cartridge with any...

Page 46: ...re the printer for cleaning A Power on the printer B Unlock the printer if necessary C Open the printer cover and remove the print ribbon cartridge D Close the cover E Open the input hopper and remove any unprinted cards F Open the cleaning card package and remove the cleaning card G Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it ...

Page 47: ...ress the ENTER key to enter the menu system C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu D Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu E Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process F Insert cleaning card displays on the LCD panel Press the...

Page 48: ...inter to Ready The printer is available to print cards again E Discard the used cleaning card and cleaning sleeve HINTS TIPS Use the cleaning card and cleaning sleeve one time only Change the cleaning sleeve each time you clean the printer or change the print ribbon If you are cleaning a system with a laminator the cleaning card moves into the laminator after cleaning the printer and cleans the la...

Page 49: ...artridge 4 Remove the cleaning sleeve from the ribbon cartridge The ribbon must remain installed on the ribbon cartridge 5 Replace the ribbon cartridge in the printer and close the cover 6 Open the multi hopper door and remove any unprinted cards 7 Open the cleaning card package remove the cards and insert the cleaning cards into the hoppers Plan to run the cleaning cards immediately The cleaning ...

Page 50: ...ress the USER button Suspended displays on line 1 of the LCD panel 3 Press the ENTER key 4 Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu 5 Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu 6 Printer displays on line 2 of the LCD panel Press the ENTER key ...

Page 51: ...from hopper 2 H2 and moves it through the printer several times The used cleaning card is placed in the reject card tray The printer returns to Ready when the cleaning cycle completes Continue with Clean the Hopper Rollers Clean the Hopper Rollers 1 Access the LCD menu system and enter the Cleaning Card menu 2 Select the hoppers for cleaning A Press the down arrow key until Hopper displays on line...

Page 52: ... Prepare the Printer for Use Prepare the Printer for Use 1 Unlock the printer and open the multi hopper door 2 Remove the used cleaning cards from the hoppers 3 Replace the unprinted cards in the input hoppers 4 Open the printer supplies access door and the printer cover Remove the print ribbon cartridge 5 Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer ...

Page 53: ... The printer returns to Ready and is available to print cards again 11 Discard the used cleaning cards and cleaning sleeve HINTS TIPS Use the cleaning cards one time only Change the cleaning sleeve each time you clean the printer or change the print ribbon ...

Page 54: ...40 System Maintenance ...

Page 55: ...h an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 42 Locate a Problem with Basic Printer Functions on page 43 This section also describes troubleshooting for the following Installation Problems on page 44 Card Printer Driver Problems on page 46 Card Appearance on page 48 Magnetic Stripe Problems on page 54 Laminator Pro...

Page 56: ...ction software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes ...

Page 57: ...rce is functioning by doing one of the following Remove the printer power cord from the outlet and connect it to another outlet Remove the power cord from the printer and connect it to another device such as a light and then connect it to the same outlet If the power source is functioning there is a problem with the printer Request service for the printer If the power source isn t functioning repl...

Page 58: ...rd using your card production software If the card prints your software is working successfully with the printer Troubleshoot the card design If the card does not print check the following In the application is the correct printer selected in the Print Setup or Print dialog If the printer produced a blank card review the page size or driver settings If the card causes an error the card might have ...

Page 59: ... cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub is recommended The PC USB port does not communicate with the printer USB port Power management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable shut...

Page 60: ... not available but the printer shows Ready on the LCD panel Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions Verify the computer to network connection by accessing a network resource such as a network drive The network administrator can test communication between a server and the printer Make sure that the u...

Page 61: ... addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide The network is not operating properly Test the network using another device and fix or report network problems To test the network print to a different paper printer or verify the availability of network...

Page 62: ...e bidirectional support must be selected on Printer Properties Ports tab to allow printing from the Card Printer Driver If Print directly to printer is selected in the Printer Properties Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The Ribbon Low light on the printer and the Card Printer Driver status do not match The percentage of ribbon remaining tha...

Page 63: ... and select ISO ID 1 for the page size The correct page size is available after you select the printer Color printing on top of a black background does not print on the card The black panel of the ribbon is printing over the color panels The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over th...

Page 64: ... created Setting the page size after creating the document can cause errors Use the page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size Problem Probable Cause Solution One or more lines appear on the card The printhead is dirty or damaged Clean the printhead Refer to Clean the Printhead o...

Page 65: ...has burrs Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Cleaning Card on page 32 Part of the printed image is discolored Cards have fingerprints or other dirt on them Handle cards carefully Refer to Card Quality Guidelines in ...

Page 66: ...uide The printhead is not installed correctly Contact your service provider for instructions to install the printhead correctly The printhead power is too low Log on to the Printer Manager as a WebAdmin Open the Printer Settings Print menu Increase the YMCPower setting and press the Set Current button to save your changes Problem Probable Cause Solution The card shows wrinkles in darkly colored ar...

Page 67: ...r and the card is being printed with monochrome ribbon Contact your service provider Format text to print black so that the text is not dithered Printing is uneven or is missing in some areas The monochrome K power setting is too low The cards require a different setting Increase the monochrome intensity Find a balance between printing all card data and causing wrinkles A black and white image pri...

Page 68: ... the magnetic stripe head Refer to Run a Cleaning Card on page 32 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured ...

Page 69: ...ck are set to the same format and the error message displays repeatedly contact the application provider for assistance The application sent track data for a track not supported by the magnetic stripe module Verify the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single trac...

Page 70: ...ange the card debow time Refer to the Printer Manager Laminator section of the printer s Installation and Administrator s Guide The temperature is too high for the card stock used Lower the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide The card stock doesn t work with the overlay Switch to a...

Page 71: ...ridge Load the overlay material correctly Refer to Load Laminator Overlay Material on page A 9 The laminator cartridge is not fully seated in the laminator Make sure that the cartridge is seated in the laminator properly The overlay material is wound unevenly on the supply roll Process several cards to allow the overlay material to center itself Align the edges of the overlay on the take up spool ...

Page 72: ...act your service provider for assistance The patch is missing from the finished card The supply spool is not positioned correctly in the cartridge Make sure that the overlay is loaded correctly Refer to Load Laminator Overlay Material on page A 9 The overlay was moved on the spool and the patch was used previously Advance the overlay past the used area If the problem continues to occur contact you...

Page 73: ...ction of the printer s Installation and Administrator s Guide Note Reducing the temperature can reduce the number of particles but does not eliminate them The topcoat shows wavy lines along the length of the card The temperature for applying the topcoat is too high Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Instal...

Page 74: ...cartridge and turn the take up spool clockwise several turns The overlay is not loaded correctly in the cartridge Remove the cartridge and reload the overlay Refer to Load Laminator Overlay Material on page A 9 A long edge of the topcoat doesn t stick to the card The temperature of the heated roller is too low Increase the laminator temperature for the overlay Refer to the Printer Manager Laminate...

Page 75: ...open the printer cover 2 Remove the print ribbon cartridge Turn the manual advance knob to move the jammed card until it is accessible from the rollers 3 Remove the card 4 Replace the ribbon cartridge and close the printer cover Lock the printer if necessary 5 Press the USER button on the printer or click Retry in the message box HINTS TIPS Check the ribbon to make sure that it is not torn Refer t...

Page 76: ...that focus on recovering from problems The printer displays a message number and a short description for each message If more than one message was issued the next message displays after you correct the problem and press the USER button The lights on the front panel flash while messages display on the LCD panel No LCD Message User Light Supply Light Card Light Sound Close and lock doors Color Cycle...

Page 77: ...ff Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 149 Option not installed Amber Flash Off Off Error 150 Print while unlocked Amber Flash Off O...

Page 78: ...ash Off Off Red Flash Error 201 L1 supply problem Off Amber Flash Off Red Flash Error 202 L1 supply out or missing Off Amber Flash Off Red Flash Warning 203 L1 supply type problem Off Amber Flash Off Red Flash Error 204 L1 supply not supported Off Amber Flash Off Red Flash Error 205 L1 supply not identified Off Amber Flash Off Red Flash Error 206 L2 supply problem Off Amber Flash Off Red Flash Err...

Page 79: ...roller problem Green Flash Off Off Red Flash Error 217 Debow problem Green Flash Off Off Red Flash Error 218 Impresser problem Green Flash Off Off Red Flash Error 219 Impresser sensor problem Green Flash Off Off Red Flash Error 220 Impresser heater problem Green Flash Off Off Red Flash Error 221 Bar code scanner problem Green Flash Off Off Red Flash Error 222 Firmware version mismatch Green Flash ...

Page 80: ...e than one message was issued the next message displays after you close the current message If there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name If there is more than one card printer installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error...

Page 81: ...ange the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK in the message box to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer or click OK in the message box...

Page 82: ...the printer 2 Request service The system must remain powered off Click OK in the message box to clear the message 105 Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button ...

Page 83: ... data sent Ask the system administrator to verify that the card the data and the printer settings match 107 Magstripe read data error The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on t...

Page 84: ...nd remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card 110 Print ribbon out or missing The printer does not have usable ribbon To complete the current card 1 Open the printer and rem...

Page 85: ...inter In the message box click OK or click Cancel to cancel the card 113 Close cover to continue The printer cover must be closed to print Push down on the cover to latch it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card HINTS TIPS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the prin...

Page 86: ...he font from Mag Track x XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magnetic Stripe Fonts in your printer s Driver Guide 117 Reader not available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to suppo...

Page 87: ...se ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS TIPS Purchase ribbon from your dealer or authorized reseller Check the Datacard website for newer firmware that supports new ribbon types 120 User paused the printer The printer was paused while printing To complete the current card press the printer s USER button In t...

Page 88: ...ill be canceled Press the USER button on the printer or click OK in the message box to clear the message 123 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 124 Insert same card side 2 up 1 Take the card from the print...

Page 89: ... to your ID software documentation or ask your system administrator 150 Print while unlocked The printer is unlocked The card will be canceled Make sure that all access doors are closed securely and locked Click OK in the message box to clear the message 151 Failed to lock An attempt to lock the printer failed The card will be canceled 1 Make sure that all access doors are closed securely 2 Try lo...

Page 90: ... Click Cancel in the message box if you want to cancel the card 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 172 Insert cleaning card 1 Insert cleanin...

Page 91: ... system 3 Press the Power button again to power on the system 196 Laminator error critical The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 197 Laminator entry card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to r...

Page 92: ...ly problem The L1 supply is not moving properly To try another card 1 Open the laminator and remove the L1 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 202 L1 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 203 L1 suppl...

Page 93: ...inator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 208 L2 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator 209 L2 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator 210 L2 supply not identified The laminator cannot use the supply insta...

Page 94: ...button to power off the system 2 Request service The system must remain powered off 215 L1 heater roller problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 216 L2 heater roller problem The laminator has encountered a critical error The card will be canceled 1 ...

Page 95: ...the printer Power button to power off the system 2 Request service The system must remain powered off 221 Bar code scanner problem 1 Open the laminator and remove the L1 cartridge 2 Verify the supply has bar codes printed on it 3 Replace the cartridge and close the laminator 4 Try the card again 5 If the problem occurs again request service 222 Firmware version mismatch The printer and laminator f...

Page 96: ...1 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or is not usable The printer driver has detected invalid or missing data The card will be canceled Make sure the dat...

Page 97: ... again Click OK to clear the message 507 The printer is unlocked The printer must be locked to print To complete the current card make sure that all access doors are closed securely and locked Click OK to clear the message or click Cancel to cancel the card 508 The printer is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again...

Page 98: ...ent the print job These messages do not display on the printer LCD panel or in a message box on the PC that sent the job 511 Cannot lock or unlock the printer Locks are not installed Severity Critical 512 Cannot lock or unlock the printer The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the printer The printer is busy Severity Notice 514 Cannot lock or unlock the pr...

Page 99: ...he system can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Your laminator may look different from the one shown in the illustrations bas...

Page 100: ...us of the laminator Refer to Laminator Status Light on page A 3 Card Entry Area Receives the card from the printer and places it into position for laminating Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Laminator Power Connection Provides a plug in connector for the laminator power supply Card Entry Area Laminator Power Connection Printer Mou...

Page 101: ...Card Output Hopper Holds the completed cards Laminator Access Door Provides access to the laminator supplies Laminator Access Door Lock The optional lock provides secure access to the laminator Note If the laminator has a lock the printer also must have a lock Impresser The optional impresser is located inside the laminator just before the card exit slot Card Output Hopper Laminator Access Door Im...

Page 102: ...and applies it to the card L2 Laminator orange cartridge The L2 laminator cartridge holds overlay material and applies it to the card The L2 laminator is optional Optional Bar Code Scanner The bar code scanner reads a bar code printed on special serialized overlay material and matches it to the card identification information Refer to Serialized Overlay with Bar Code on page A 8 Laminator Access D...

Page 103: ...tridge to see the label If an L2 laminator is not installed open the L2 transport access door to see the label If your system includes the optional second laminator L2 make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material If the cartridge is not in place cards are not supported as they travel through the system and can fall into the bo...

Page 104: ...de for information about designing a card to use a UV ribbon Laminator Overlay Materials The L1 and L2 laminators can apply either topcoat or patch material Topcoat is a continuous film and patch is a die cut polyester shape Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card The registration mark is a rectangular hole between the p...

Page 105: ...card Registered holographic topcoat has a registration mark so that the image can be aligned with the card Refer to the printer s Installation and Administrator s Guide for information about ordering overlay material If you use a custom holographic overlay make sure that you know the location of important card features such as photos and logos Do not place holographic images where they interfere w...

Page 106: ...ial next to the patch This value is returned to your application which can store the information in a file to provide a traceable identifier that links the patch applied to the card with the other data used to personalize the card The bar code scanner is located inside the laminator in front of the L1 laminator cartridge The serialized overlay is always loaded in the L1 cartridge You must use the ...

Page 107: ...or 2 Remove the L1 green laminator cartridge from the printer Place the cartridge on a smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b 4 Remove both used spools from the cartridge if present The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable ...

Page 108: ...e material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 6 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 7 Replace the loaded laminator cartridge in the printer 8 Remove the L2 orang...

Page 109: ...ation and Administrator s Guide for information about using Printer Manager Verify Setup After you set up the printer print several test cards to determine how well the laminator applies material to the card You can print test cards from the Card Printer Driver refer to the printer s Driver Guide from the printer LCD panel refer to Print a Test Card on page 20 or from Printer Manager refer to the ...

Page 110: ...he laminator access door 2 Remove the L1 and L2 if installed laminator cartridges 3 Turn the manual advance knobs inside of the laminator until the card is accessible 4 Remove the card 5 Replace the laminator cartridges 6 Close the laminator access door ...

Page 111: ... output hopper if necessary 3 Remove the protective paper from both sides of the double sided sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator When it is in the correct location and pushed in far enough the card stays in place This procedure uses a double sided sticky cleaning card that removes holographic overlay particles from the lamina...

Page 112: ...on line 1 of the LCD panel B Press the ENTER key to enter the menu system C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu D Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu E Printer displays on line 2 of the LCD panel Press the down arrow F Laminator displays on line 2 Press the ENTER key ...

Page 113: ... the laminator cleaning card and use it to remove the particles of overlay material from the cartridges B If particles still remain on the cartridge and inside of the laminator use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles Also clean any remaining particles from the output hopper HINTS TIPS If the cleaning card is not pulled into the laminator the card...

Page 114: ...A 16 CLM Laminator ...

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