DataCard CD800, User Manual

Page: 62 / 114

48 Troubleshooting
Driver status or Windows print queue does not provide
expected data
Card Appearance
Card appearance problems can be caused by many different factors. Click the link
below that best describes the card appearance issue on the printed card.
•
Something did not print on page 49
•
Printing includes unexpected data on page 50
•
The color printing has flaws on page 50
•
The printing is too light on page 52
•
The printing is too dark on page 52
•
The monochrome printing has flaws on page 53
Problem Solution
The Card Printer Driver
sample card or
magnetic stripe test
cards do not print.
Check the following:
•
Enable bidirectional support must be selected
on Printer Properties > Ports tab to allow printing
from the Card Printer Driver.
•
If Print directly to printer is selected in the Printer
Properties > Advanced tab, clear the selection
to allow printing of the Card Printer Driver
sample cards.
The Ribbon Low light on
the printer and the
Card Printer Driver
status do not match.
The percentage of ribbon remaining that causes the
printer Ribbon Low light can be set using the Printer
Manager FrontPanel printer setting. The driver
displays the actual percentage of ribbon remaining
and cannot be changed. As a result, the indicators
may not be in agreement.
A print job disappears
from the print queue
but does not print.
The printer USB cable was disconnected after the
application sent the job. Reconnect the cable and
try the job again.