DataCard CD800, User Manual

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70 Troubleshooting
108: Magstripe read no data
The printer did not find any magnetic stripe data on card. The card will be
canceled.
1.
Make sure that you are using magnetic stripe cards that match the printer
settings.
2.
Make sure that the cards are placed in the printer correctly.
Press the U
SER
button on the printer, or click OK in the message box to clear the
message.
H
INTS
& T
IPS
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
109: Print ribbon problem
The print ribbon is not moving properly.
1.
Open the printer and remove the ribbon cartridge.
2.
Reposition, repair, or replace the ribbon and advance the repaired area one
full turn.
3.
Replace the ribbon cartridge and close the printer.
Press the U
SER
button on the printer. In the message box, click Retry , or click
Cancel to cancel the card.
110: Print ribbon out or missing
The printer does not have usable ribbon. To complete the current card:
1.
Open the printer and remove the ribbon cartridge.
2.
Install a new ribbon and cleaning roller.
3.
Replace the cartridge and close the printer.
Press the U
SER
button on the printer. In the message box, click OK , or click Cancel
to cancel the card.
H
INTS
& T
IPS
Used ribbon has negative images of printed data. To keep the data confidential,
follow your company policy to discard used ribbon.