DataCard CD800, User Manual

Page: 61 / 114

CD800 Card Printer User’s Guide 47
The Card Printer Driver does not detect the network-
connected printer
The Card Printer Driver does not detect the USB-connected
printer
Problem Solution
The Printer Properties >
Status tab shows the
printer is not available.
Make sure that you use the same type of data
cable—USB or network—that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that the current printer IP address is the
same as the IP address on the Printer Properties >
Ports tab. For more information about retrieving the
printer’s IP address, refer to “Retrieve the Printer IP
Address” on page 19 .
Message 500 displays
after you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to static IP addressing. For more
information about setting the Card Printer Driver
network communication value, refer to the “Printer
Manager” section of the card printer’s Installation
and Administrator’s Guide .
The network is not
operating properly.
Test the network using another device and fix or
report network problems. To test the network, print to
a different (paper) printer or verify the availability of
network drives.
The printer is not
connected to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cable are
connected. Replace defective cables if needed.
Problem Solution
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 displays
after you send a card
to print.
Make sure that you use the same type of data
cable—USB or network—that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that both ends of the data cable are
connected. Replace a defective USB cable if
needed.