DataCard CD800, User Manual

Page: 60 / 114

46 Troubleshooting
Network Installation Troubleshooting
Card Printer Driver Problems
The Card Printer Driver and printer can have the following communication
problems:
•
The Card Printer Driver does not detect the network ‐ connected printer
on page 47 .
•
The Card Printer Driver does not detect the USB ‐ connected printer on
page 47 .
•
Driver status or Windows print queue does not provide expected data on
page 48 .
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and
the printer. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows Ready on
the LCD panel.
Follow your network troubleshooting procedures to
isolate and test each component of the computer-
to-printer communication link.
Suggestions:
•
Verify the computer-to-network connection by
accessing a network resource, such as a
network drive.
•
The network administrator can test
communication between a server and the
printer.
•
Make sure that the user is logged on to the
network.
The printer is not
configured with the
correct network
address
Make sure that the server name or IP address is
entered in the Port Settings or Configure Port dialog
box on the computer. For more information about
retrieving the printer’s IP address, refer to “Retrieve
the Printer IP Address” on page 19 . Make sure that
Ready displays on the printer's LCD panel.