CD800 Card Printer User’s Guide
45
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and
the printer. Power the printer off, and then back on. If
the PC and printer still do not communicate, restart
the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
The system has a
temporary
communication
problem.
Check for the following:
•
USB extension cables can cause
communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
•
If you are using a USB hub, a self-powered hub
is recommended.
The PC USB port does
not communicate with
the printer USB port.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
Restart the PC to make the changes take effect, if
necessary.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
Summary of Contents for CD800
Page 1: ...Datacard CD800 Card Printer User s Guide March 2014 Part No 527443 001 Rev A ...
Page 8: ...viii ...
Page 14: ...xiv ...
Page 16: ...2 Introduction ...
Page 25: ...CD800 Card Printer User s Guide 11 ...
Page 26: ...12 About the Printer ...
Page 42: ...28 Printing Cards ...
Page 54: ...40 System Maintenance ...
Page 114: ...A 16 CLM Laminator ...