Dahua DHI-NVR5224-24P-4KS2, User Manual, Page: 459 / 467

447
Questions Solutions
Alarm signal cannot been
disarmed.

Alarm setup is not correct.

Alarm output has been open manually.

Input device error or connection is not correct.

Some program versions may have this problem. Please upgrade
your system.
Alarm function is null.

Alarm setup is not correct.

Alarm cable connection is not correct.

Alarm input signal is not correct.

There are two loops connect to one alarm device.
Record storage period is
not enough.

Camera quality is too low. Lens is dirty. Camera is installed against
the light. Camera aperture setup is not correct.

HDD capacity is not enough.

HDD is damaged.
Cannot playback the
downloaded file.

There is no media player.

No DXB8.1 or higher graphic acceleration software.

There is no DivX503Bundle.exe control when you play the file
transformed to AVI via media player.

No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP
OS.
Forgot local menu
operation password or
network password

Please contact your local service engineer or our sales person for
help. We can guide you to solve this problem.
There is no video. The
screen is in black.

IPC IP address is not right.

IPC port number is not right.

IPC account (user name/password) is not right.

IPC is offline.
The displayed video is not
full in the monitor.
Please cheek current resolution setup. If the current setup is
1920*1080, then you need to set the monitor resolution as 1920*1080.
There is no HDMI output.

Displayer is not in HDMI mode.

HDMI cable connection is not right.
The video is not fluent
when I view in
multiple-channel mode
from the client-end.

The network bandwidth is not sufficient. The multiple-channel
monitor operation needs at least 100M or higher.

Your PC resources are not sufficient. For 16-ch remote monitor
operation, the PC shall have the following environment:
Quad Core, 2G or higher memory, independent displayer,
display card memory 256M or higher.