Preface
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
•
Contact
the Comtech EF Data Customer Support Department. Be prepared to supply
the Customer Support representative with the model number, serial number, and a
description of the problem.
•
Request
a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
•
Pack
the product in its original shipping carton/packaging to ensure that the product is
not damaged during shipping.
•
Ship
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For Online Customer Support:
A
n RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
www.comtechefdata.com/support.asp
:
•
Click
on “Return Material Authorization” for detailed instructions on our return
procedures.
•
Click
on the “RMA Request Form” hyperlink, then fill out the form completely before
sending.
•
Send e-mail
to the Customer Support Department at
.
For information regarding this product’s warranty policy, refer to the
Warranty Policy, p. xxii.
xvii
