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9-13

Contacting Compro Technical Support

Symptoms, Causes and Solutions

Chapter 9: Troubleshooting

Contacting Compro Technical Support

Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the
form (http://comprousa.com/en/form.htm) or directly email to [email protected].

Compro Technology, Inc.
www.comprousa.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
3F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan

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Summary of Contents for TN65

Page 1: ...Network Camera Model No V1 130430 TN65 TN65W...

Page 2: ...or by any means without the prior written consent of Compro Technology Inc Disclaimer Compro Technology makes no warranties with respect to this documentation and disclaims any implied warranties of m...

Page 3: ...Disassembling and Assembling the Camera Stand 3 11 Disassembly 3 11 Assembly 3 11 Mounting the Camera 3 12 Dismounting the Camera 3 13 Chapter 4 Accessing the Camera 4 1 Ways of Viewing Live Video 4 1...

Page 4: ...r 7 1 Chapter 8 Maintenance 8 1 Information 8 1 Log 8 1 Maintenance 8 1 Reboot Camera 8 1 Profile Management 8 1 Reset All Settings to Default 8 2 Firmware Update 8 2 Chapter 9 Troubleshooting 9 1 Res...

Page 5: ...is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equ...

Page 6: ...using this manual pay attention to some symbols and notations that are used to draw attention to special situations such as Caution Information provided here is critical to prevent damage to the prod...

Page 7: ...ckage Contents Please check the package contents on your hand If anything is missing please don t hesitate to contact your local distributor Figure 1 1 Parts list Network Camera RJ 45 LAN Cable Power...

Page 8: ...TN65 TN65W Features 1 3 CMOS Megapixel sensor Supports real time H 264 MPEG 4 and MJPEG compression Triple Codec Supports dual streams simultaneously Support 10x digital zoom Video resolution up to 1...

Page 9: ...a Layout Figure 1 2 Front and rear view of TN65 Lens Microphone Speaker LED status indicator USB Wireless adapter connector Audio output Reset button microSD card slot on the side Microphone input Pow...

Page 10: ...ect to network both blue red LED flashing at an interval of 0 5 second 4 Camera established connection blue LED constantly on Red LED off 5 Camera failed to connect flashing red LED Blue LED off Red L...

Page 11: ...Setup I O Status The output port is normally used to trigger external audio or visual indicators e g sirens or strobe lights etc Pin Name Specifications Note 1 4 Digital Input Ports 1 2 Max 5VDC 60mA...

Page 12: ...2 6 Digital I O Connector Block Compro TN65 TN65W Network Camera...

Page 13: ...eless reception The camera s USB port only supports the wireless adapters from Compro Do not use any other USB adapters on Compro IP cameras You must setup the network camera with Ethernet cable conne...

Page 14: ...setup you can use it to setup TN65W network camera directly from WPS and no Ethernet cable required Plug in the power of your TN65W nerwork camera and install the wireless adaptor to camera s USB port...

Page 15: ...essly connected Compro camera and your wireless AP router will negatively affect your wireless connection speed Generally the number of walls and ceilings shall be kept in minimum Materials and object...

Page 16: ...ows blue light Complete the cable connection we provide 2 ways to add your camera Login to C4HomeTM website www c4home com and add camera to the list C4Home website not support the wireless setup of n...

Page 17: ...our computer please browse the contents of the installation CD and double click on the iWizard exe file to run the setup wizard 1 Select the language for installation network camera Figure 3 3 Languag...

Page 18: ...e service to remotely access your camera C4Home is a platform for viewing managing and sharing network cameras over the internet You may also use a different C4Home server by clicking on Advanced Sett...

Page 19: ...nabled Figure 3 8 Device configuration 7 For wireless connection setup If you have purchased and connected the Compro wireless adapter to your IP camera you can choose to connect wirelessly by default...

Page 20: ...DNS service to create a hostname that links to your home or office IP address Having created the iDDNS address name you can then enter http xxx input by yourself iddns org into your browser s address...

Page 21: ...ings before saving them Figure 3 13 Saving Changes 12 The iWizard performs system diagnosis based on your network settings and alert you for inappropriate settings marked with a question mark icon Fig...

Page 22: ...hen positioning them The operation of the wireless network may be interfered should there be other 2 4 GHz devices working in the vicinity e g microwave oven digital cordless camera etc You may experi...

Page 23: ...and The camera is already installed on the camera stand when delivered from Compro If you need to disassemble and assemble the stand please refer to the pictures below Disassembly Please use a flat bl...

Page 24: ...the rectangular hole seen on the wide end of the bracket base and then pressing the screwdriver downward Figure 3 18 Detaching mounting plate Figure 3 19 Step 2 Place the side of the mounting plate th...

Page 25: ...et from the metal mounting plate that has been screwed on the mounting surface by inserting a flat blade screwdriver into the rectangular hole seen on the wide end of the plastic bracket base and then...

Page 26: ...3 14 Dismounting the Camera ComproTN65 TN65W Network Camera...

Page 27: ...Fox and Safari are also supported after a VLC plug in installation 3 View the live video stream on the mobile web browser of your iPhone iPod Android phone BlackBerry PDA MID or any other mobile phone...

Page 28: ...or tablet on hand C4Home Login Page Start the C4Home app from your smartphone you can login here with your own Account ID and Password If you forgot your password please click the Forgot your passwor...

Page 29: ...ies or friends account ID to share the live video monitoring Camera Page List all the available camera here and you can click to watch the live video Event Page List all the happened events by time in...

Page 30: ...om Smartphone This feature allows you to use voice communication directly from your smartphone and the network camera s microphone speaker While you are watching the live video on your smartphone you...

Page 31: ...ernet Explorer on your PC and login to the C4HomeTM website www c4home com than you can manage your network cameras watch live video and share video with your friends When you login the C4HomeTM websi...

Page 32: ...he default user name and password are both admin Figure 4 5 Login dialog box Note If you forget your user name and password you need to reset your camera back to factory default settings see Troublesh...

Page 33: ...ch live video and manage your network camera Figure 4 8 Live view Note If your IP camera falls behind a firewall you will need to enable ports 80 and 554 default HTTP RTSP port used by the camera in y...

Page 34: ...view your camera video from a remote location over the Internet first you need to configure port forwarding on the network router to which your IP camera is connected see the remote viewing section in...

Page 35: ...of just one 2 User needs to enable DDNS function and obtain a valid Dynamic DNS DDNS address as detailed in earlier sections of this manual 3 Ensure that an active internet connection is available fo...

Page 36: ...4 10 Accessing via 3GPP Mobile Phone ComproTN65 TN65w Network Camera...

Page 37: ...h between Stream 1 and Stream 2 Stream 2 can be enabled and configured in video settings Video mode selection Let you switch video display between single multi and auto scan mode Top control panel Let...

Page 38: ...eft control panel Icon Name Description Snapshot Click the Snapshot button to take a snapshot from live view A preview window will pop up upon hitting this button the size of the preview image is forc...

Page 39: ...o by dragging the adjustment bar Then set the area to be enlarged by dragging the black square shown on preview window Click on the X button shown above or press Esc key to save the changes and or clo...

Page 40: ...n in pressed status for 90 seconds and automatically be released later unless it is hit again and talk through the microphone Note When using the voice communication feature you may experience various...

Page 41: ...the top right location in the live view screen Then the setup page as shown in the picture below will be displayed You can configure the detailed settings of your IP camera here Figure 6 1 Main setup...

Page 42: ...e stream setting for the 2nd stream will be displayed Video Buffer Here it allows you to adjust the video buffer size If you experience occasional network congestion during live viewing using a small...

Page 43: ...as normal white light no matter what the true color of the light source is Available selection Auto default Sunny Cloudy Fluorescent Lamp and Incandescent Lamp Backlight Compensation This lets you tur...

Page 44: ...e and max gain in low light setting which are 30 fps and 7 5 respectively Maximum Gain This allows you to adjust the gain level between 1 and 8 5 dB Higher gain level increases the brightness of the p...

Page 45: ...hts to make any changes Figure 6 5 Users Setting Modify Remove Click here to Modify or Remove an existing viewer Add Click here to add a new viewer or administrator Allow anonymous viewer login Click...

Page 46: ...formation on IP address to obtain IP address via DHCP or use specified static IP address and access point And click Save to save the changes Figure 6 7 Wireless settings Network Diagnostic Here you ca...

Page 47: ...P port for your IP camera to be viewed and controlled from the internet The default port is 80 Valid port numbers are between 1 and 32767 If you need to use port forwarding please refer to the Port Fo...

Page 48: ...server to warn you about what s happened In order to properly set up the event function you must 1 First set up the event server based on your needs E mail FTP or Image server 2 Once the event servers...

Page 49: ...ed Figure 6 9 Image server setup example SMS server Here it provides the configuration for SMS notification feature that allows the camera to send a SMS Short Message Service alert message to one or m...

Page 50: ...on etc When creating an event trigger by schedule you can set up scheduled time and period When setting event trigger as by Motion Detection you can select the trigger area defined in the Motion Detec...

Page 51: ...ceed microSD Card Status Status verification microSD Card Capacity Show available and total space in the card Format Click to format microSD card Enable Recording during network failure Check to allow...

Page 52: ...re it displays the current time information stored in your IP camera and you can set up the Time Zone for your current region or country obtain time information from NTP server and synchronize the clo...

Page 53: ...ays the history of past events successfully triggered by motion or schedule the available types of event trigger depend on camera support Click on any type of event trigger to view its history Figure...

Page 54: ...7 2 ComproTN65 TN65W Network Camera...

Page 55: ...ature allows installers and users to set up a group of cameras with similar configurations at great ease After the current camera is properly configured users can export current camera s configuration...

Page 56: ...e Browse button and locate the downloaded firmware file and press Upgrade button to update camera firmware Once the update process begins it must not be interrupted Figure 8 2 Firmware update If you l...

Page 57: ...default state in which it will be using the Ethernet port for network connection and obtaining IP address from the available local DHCP server To reset the camera 1 Press and hold the reset button lo...

Page 58: ...n of Windows the 32 bit version of Internet Explorer must still be used to access the camera No user interface in the browser This could be related to three possible causes 1 ActiveX was not installed...

Page 59: ...ting If you ve gone through all of the above steps but are still unable to obtain video audio on the browser please close all the browser windows and delete the Compro Embedded folder found under OS D...

Page 60: ...iew the live video streamed from the IP camera you need to 1 Ensure that the camera s image quality setting stays within the bandwidth limit of your local network You can check the camera s image qual...

Page 61: ...alled on a network you will need to change the HTTP and RTSP port on them manually so each one of them will use a different port E g changing the HTTP and RTSP port for the 2nd device to 81 and 555 re...

Page 62: ...ss Figure 9 9 DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro If you are using dynamic IP you may want to apply for DDNS Dynamic Domain Name Server service to create a hostna...

Page 63: ...of your camera If you are certain that your camera is configured with the same subnet mask as that of your PC you can first disconnect other cameras and then run the iWizard to scan the camera on your...

Page 64: ...detailed instruction Scanning for and connecting to wireless AP takes a long while Too many wireless APs nearby The amount of time taken to scan wireless APs depends on the number of wireless APs aro...

Page 65: ...he IP information by the DNS server which translates entered hostname into the camera s IP address Though the information is updated every few minutes determined by the value of TTL Time to Live occas...

Page 66: ...your router can also access the Internet If not consult your ISP router manufacturer for correct Internet setting If your router can connect to the Internet but your camera connected to your router c...

Page 67: ...our camera remotely from the Internet your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location...

Page 68: ...determine whether this has been the result of poor network quality Or try connecting your camera to your viewing computer directly to see if there are any faulty devices on your network When using wi...

Page 69: ...support please check the troubleshooting section in the user manual You may fill out the form http comprousa com en form htm or directly email to support comprousa com Compro Technology Inc www compr...

Page 70: ...9 14 ComproTN65 TN65W Network Camera...

Page 71: ...n microphone and speaker Audio Compression G 711 PCM 64Kbit sec Network Wireless LAN Optional 802 11n USB wireless adapter TN65W model includes the wireless adapter Security User name password protect...

Page 72: ...ng System Requirements Computer with 2 8GHz dual core processor and 2GB memory or above Operating system Windows XP SP3 Vista SP1 Windows 7 Internet browser Internet Explorer 8 0 or later non IE brows...

Page 73: ...are some examples of router configurations with reagrd to port forwarding port mapping virtual server on some popular router products You can also log on to portforward com for more port forwarding se...

Page 74: ...11 2 Examples of Port Forwarding Setup on Routers D Link DIR 655 Virtual Serve Setup Compro TN65 TN65W Network Camera...

Page 75: ...11 3 Examples of Port Forwarding Setup on Routers TP LINK wr1043n Virtual Server Setup Chapter 11 Appendix...

Page 76: ...ComproTechnology Headquarters 4F No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District NewTaipei City 231 Taiwan Tel 886 2 29180169 Fax 886 2 29152389 w w w c o m p ro s e c u r i t y c o m...

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