COBHAM Explorer 710 User Manual Download Page 137

Page: 137 / 181

Chapter 5: Maintenance and troubleshooting

98-140012-H

Troubleshooting

128

9221

Antenna gain
outside range

Gain setting calculated in
HPA in antenna is out of
range

Reboot the terminal.
If the problem persists,
contact your distributor.

9223

Antenna input
voltage not what
terminal expected

Antenna voltage not as
expected.

Reboot the terminal.
If the problem persists,
contact your distributor.

10117

PIN for cellular
modem required

The SIM card for your cellular
connection requires a PIN
code

You can enter the SIM PIN
for the cellular modem from
the web interface.

10118

PUK for cellular
modem required

The SIM card for your cellular
connection requires a PUK
code, because too many
wrong PINs were entered.

Enter the PUK for the cellular
SIM card in the web
interface.

1011B

Cellular modem SIM
card error

There is an error with the SIM
card in the cellular modem

Check that you have inserted
the correct SIM card, and
that it is inserted properly.

1011C

Cellular modem
error

There is an error with the
cellular modem.
The text in the web interface
will normally show more
details on the type of error,
e.g. unknown APN.

Check that the APN for the
cellular connection is set up
correctly. You can set up the
APN in the web interface: In
the Dashboard click in the
right side of the tile with the
Cellular Modem.

1011D

Cellular modem not
supported

The connected cellular
modem is not supported by
the terminal.

Connect a cellular modem
that is supported.

10203

USB power limited
to 0.5A due to high
temperature

The current is limited to 0.5 A
in the USB interface, even if it
is set to 1.0 A in the web
interface, because the
temperature is too high.

If 0.5 A is not enough for the
device connected to the
USB interface, move the
terminal to a cooler location.

10204

Standard data speed
limited due to high
temperature

The bit rate of the data
channel is reduced because
the temperature is too high.
All Streaming contexts are
closed.

Move the terminal to a
cooler location.

10205

Closing all
connections due to
high temperature

All data connections,
background and streaming
are closed.

Move the terminal to a
cooler location.

Event ID
(Hex)

Displayed text

Explanation

Remedy

Summary of Contents for Explorer 710

Page 1: ...EXPLORER 710 User manual...

Page 2: ...SYNC Partner Portal or from the distributor Thrane Thrane A S is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other sou...

Page 3: ...itional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from antenna front This device emits radio frequency energy when switched on To avoid injury...

Page 4: ...lies pour un environnement non contr l Le pr sent appareil doit tre install et utilis une distance minimum de 20 centim tres 8 pouces entre l metteur r cepteur et l utilisateur ou tout autre individu...

Page 5: ...e ci dessus c d 1 m To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the an...

Page 6: ...hy is used as indicated below Bold is used for the following purposes To emphasize words Example Do not touch the antenna front during pointing To indicate what the user should select in the user inte...

Page 7: ...your phone to the EXPLORER 710 22 To make the first call or data session 26 Fixed antenna installation 29 Chapter 3 To use the EXPLORER 710 BGAN or cellular network 30 User interfaces 30 Data connecti...

Page 8: ...68 Support features 70 Terminal settings 73 To set up your data connection packages 79 To set up tracking and location reporting 88 Advanced LAN 90 Advanced settings 92 Optional To set up cellular ne...

Page 9: ...ontents 98 140012 H ix Appendix B Command reference Overview of M2M AT and SMS commands 144 SMS remote commands 145 AT commands 150 Appendix C Conformity General 160 CE 160 IC 160 FCC 161 Glossary 163...

Page 10: ...igh Data Rate you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need The system offers multi user as well as single user f...

Page 11: ...Modem for connection to cellular network Built in DHCP NAT wireless router Solar panel direct interface Support for battery hot swap 10 32 VDC input 100 240 VAC power adapter Support for GPS or GLONA...

Page 12: ...ion This means that functions that are not currently used will automatically go into a sleep mode to minimize the power consumption In addition to this automatic sleep mode function you can disable ea...

Page 13: ...rview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna compass display and keypad all in one unit Transport lock Antenna for BGAN and GNSS Display and keypad Batte...

Page 14: ...es are crossed out The WLAN icon shows the number of WLAN connected devices if any 5 Warning Shows if there are alerts Press OK to see the alerts 6 Battery status Shows remaining time for the internal...

Page 15: ...satellite phone function that enables you to make calls to and from your smartphone over the satellite network using the EXPLORER 710 terminal It also includes the complete feature set from the built...

Page 16: ...Battery The EXPLORER 710 comes with a rechargeable battery which is easily inserted The battery is automatically recharged when power is applied to the EXPLORER 710 The Status indicator shows that th...

Page 17: ...nt when opening the carton Save the carton packing material for future use After unpacking the system inspect it thoroughly for hidden damage and loose components or fittings If the contents are incom...

Page 18: ...hone or iPad select Settings Iphone settings not settings in EXPLORER Connect app 2 Scroll down to EXPL connect 3 Select EXPL connect The version is shown Android 1 In the EXPLORER Connect app from th...

Page 19: ...transceiver and antenna during transport 1 Lift the transport latch to open the terminal 2 Flip up the antenna module You can now access the keypad and connectors on the EXPLORER 710 Note The transpo...

Page 20: ...d use it as a separate antenna With the antenna separated from the transceiver it is easier to use the transceiver without accidentally moving the antenna Also you can choose the optimum location for...

Page 21: ...the connector fits into the battery slot indicated in the figure 2 Press gently until it locks Note The battery should not be partially charged too often For further information on the battery see Mai...

Page 22: ...e the SIM card To remove the SIM card first remove the battery as described in To remove the battery in the previous section Remove the SIM card as follows 1 Slide the lock aside to open the SIM slot...

Page 23: ...he LAN interface on page 21 and To connect a phone using LAN or WLAN on page 22 1 ISDN connector See To connect an ISDN phone or modem on page 25 Apart from the connectors in the connector panel there...

Page 24: ...Refer to Technical specifications on page 134 for specifications and pin out for the DC Power input To power the terminal or to charge the battery connect one of the following external power sources t...

Page 25: ...ashes yellow This may take some seconds To enter the SIM PIN To enter the SIM PIN using the display and keypad do as follows 1 When the display shows Enter PIN highlight the text using the arrow keys...

Page 26: ...antenna in the direction of the satellite and find the best possible signal strength See the next sections for details To point the antenna BGAN Before pointing Before pointing the antenna you can use...

Page 27: ...get You may also use the EXPLORER Connect app see Pointing in EXPLORER Connect app on page 19 or the web interface see To point the antenna BGAN on page 54 4 Press OK on the display keypad when you h...

Page 28: ...again later e g if the terminal has been moved or the signal is blocked To start the pointing process again do as follows Display Select gears and select Point now Then go through the pointing process...

Page 29: ...ter a password By default the password is the serial number of your EXPLORER 710 and the encoding type is WPA2 You can find the serial number in the display menu under Properties Hardware Unit serial...

Page 30: ...o connect to the LAN interface This section does not describe configuration of the LAN interface For information on configuration see LAN interface setup on page 63 To connect to the LAN interface do...

Page 31: ...r start another SIP application If it is the first time you use the EXPLORER Connect app you must select Register when prompted You should now be ready to make and receive calls over BGAN For details...

Page 32: ...irst time you connect your phone to the LAN or WLAN interface for making calls you must first set up the SIP server details in your smartphone For information how see the user documentation for your s...

Page 33: ...as follows 1 Connect the cable to your phone 2 Connect the other end of the cable to the Phone connector on the EXPLORER 710 3 Power up the EXPLORER 710 and point the antenna as described in To point...

Page 34: ...The ISDN interface can supply maximum 1 W The BGAN Core network presently only supports one 64 kbps ISDN channel per subscription Do as follows 1 Connect the ISDN cable to your phone or modem 2 Connec...

Page 35: ...EXPLORER 710 dial 00 country code phone number followed by or off hook key Example To call Cobham SATCOM in Denmark 45 39558800 from an analog phone dial 00 45 39558800 To make a call to the EXPLORER...

Page 36: ...e terminal turn the WLAN antenna of the transceiver into an upright position 3 Place your WLAN enabled device computer tablet or smartphone close to the EXPLORER 710 but not in front of the antenna 4...

Page 37: ...OK on the keypad 7 Push OK again to start the connection You should now be able to access the Internet from you connected device To stop a data connection Do as follows 8 Use the arrow keys to highli...

Page 38: ...Connect the antenna cable between the antenna and the transceiver 4 Start up the EXPLORER 710 and point the antenna as described in To point the antenna BGAN on page 17 5 Accept the signal strength b...

Page 39: ...ion To see alerts Terminal settings in display To see properties of the EXPLORER 710 in the display Tracking and location reporting BGAN or cellular network The EXPLORER 710 is a BGAN terminal However...

Page 40: ...N interface on page 21 To connect to the WLAN interface on page 20 2 To access the web interface open your browser and type the IP address of your EXPLORER 7101 default IP address 192 168 0 1 For furt...

Page 41: ...se the right interface for your application For information on how to connect your equipment see To connect to the WLAN interface on page 20 and To connect to the LAN interface on page 21 Router funct...

Page 42: ...the display on page 28 Web interface For information on how to start and stop data connections with the web interface see To control data connections from web interface BGAN on page 55 Configuration...

Page 43: ...he display and in the web interface 7 Connect your user equipment to the master terminal 8 From the master terminal start the bonding connection package you want to use For details see To start or sto...

Page 44: ...PPPoE work with the terminal User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the Access Point is most commonly d...

Page 45: ...M32K Initiates a Primary Streaming 32 kbps connection XBB STREAM64K Initiates a Primary Streaming 64 kbps connection XBB STREAM128K Initiates a Primary Streaming 128 kbps connection XBB STREAM176K Ini...

Page 46: ...40 The port number for AT commands is normally 5454 but is defined in the Remote management page under AT commands see Prepare the terminal for remote management on page 100 4 When the connection is...

Page 47: ...the EXPLORER 710 CLEAR Deletes SMS messages in the EXPLORER 710 GETINFO Gets information from the EXPLORER 710 such as call time data usage GPS position and global IP address RESTART Restarts the EXPL...

Page 48: ...addresses are listed it is interpreted as a range of IP addresses 2 The EXPLORER 710 should now return an SMS response with the external IP address of the terminal Example _IREMWEB 81 Global IP 161 30...

Page 49: ...address bar of your browser enter the IP address of the terminal followed by a colon and the port number http ip address incoming port ip address is the external IP address of the EXPLORER 710 The ex...

Page 50: ...from a remote location BGAN only 41 Remote access with AT commands 1 Prepare the terminal for remote management as described in the previous section Initial local configuration 2 Access the terminal...

Page 51: ...w to set up the call types in the web interface see To set up the interfaces on page 63 and To manage IP handsets or smartphones on page 68 To make or receive a phone call with EXPLORER 710 Smartphone...

Page 52: ...tored in the call log You can see the call log in the web interface Control panel gears Logs Call log To make a call to the EXPLORER 710 To make a call to a phone connected to the EXPLORER 710 dial Mo...

Page 53: ...s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number To make local phone calls You can make local calls between phones connected to the E...

Page 54: ...h number 0501 BGAN specific menu items For details see the user manual for the Thrane IP Handset Note If you want to use the BGAN functions of the Thrane IP Handset you must enable them in the EXPLORE...

Page 55: ...ay menu select Settings Display 2 Select Brightness and select the wanted level with OK 3 Select Settings Display Timeout 4 Select the period of time the display light should stay on after the last ke...

Page 56: ...for the EXPLORER 710 4 Select Software to see the software version of the EXPLORER 710 5 Select Conformity to see a list of the standards to which the EXPLORER 710 conforms 6 Select IMEI to see the IM...

Page 57: ...point the antenna BGAN To control data connections from web interface BGAN Status information The Control panel To use the logs Battery status information To set up the interfaces To manage connected...

Page 58: ...lay For an overview of the functions of the EXPLORER Connect app see The EXPLORER Connect app on page 9 To access the configuration settings connect to the WLAN of the EXPLORER 710 start the EXPLORER...

Page 59: ...the terminal 3 Open your browser and enter the IP address of the terminal in the address bar The default IP address of the terminal is 192 168 0 1 To change the language When you have access to the w...

Page 60: ...Icons in the icon bars Breadcrumbs right below the icon bar show the current location in the menu system and gives access to the higher levels in the menu Contents section shows the contents of the s...

Page 61: ...ignal Signal level of the external network BGAN or cellular If Connection Mode is set to User selection in the terminal settings click to select the network to use BGAN or EXPLORER Cellular Modem M at...

Page 62: ...rect PIN is entered the terminal is ready for pointing When pointing is completed and the terminal is registered on the network you are ready to make calls or access the Internet To cancel the SIM PIN...

Page 63: ...int the antenna BGAN on page 17 You can use the web interface to help you with the pointing process Pointing in web interface To start the pointing process from the web interface do as follows 1 If th...

Page 64: ...N network see Optional To set up cellular network for data on page 110 Note By default if you want to use a data connection you must manually start it from the display or from the web interface Howeve...

Page 65: ...e active connection shows IP address The IP address that has been assigned by the service provider to this session Transferred data For Standard data the tile shows the total amount of transmitted and...

Page 66: ...This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet intranet access The user pays for the amount of data sent and received Streaming data The following Strea...

Page 67: ...is running The status could also be e g Registering or Ready Current satellite The BGAN satellite to which the EXPLORER 710 is currently registered Spot beam The type of BGAN spot beam currently used...

Page 68: ...hich type of data is running on the cellular connection Standard data or other connection package name Shows which type of data is running within the connection package A connection package may have m...

Page 69: ...ace 98 140012 H The Control panel 60 The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 710 To open the Control panel click gears from the bottom rig...

Page 70: ...each outgoing call Received calls shows the start time calling phone number duration and type Standard voice or 3 1 kHz audio of each incoming call Missed calls shows the start time calling phone numb...

Page 71: ...page or from the Control panel gears select Battery The Battery page shows the Status E g No battery Charging Discharging Fully charged or Idle1 the Charge level in percent the Estimated remaining us...

Page 72: ...the Control panel gears click the WLAN icon at the top of the page 2 To enable the WLAN interface select Enable 3 Next to Region select the region you are located in 4 Select the Channel number used f...

Page 73: ...LAN connection modes on page 75 and Advanced LAN on page 90 Phone interface setup To configure the Phone interface do as follows 1 In the Control panel gears click the Phone icon at the top of the pa...

Page 74: ...ISDN icon means the interface is disabled A blue ISDN icon means the interface is enabled USB interface setup Note that the USB interface is a Host interface primarily used for charging smartphones fo...

Page 75: ...es appears 2 Click your connected device to see MAC address and IP address and to change the name or block allow the use of BGAN or Cellular network See the next section To block BGAN or cellular traf...

Page 76: ...control By default Traffic control is disabled which means all devices are allowed access To change the default settings for all devices 1 Click the button Default settings 2 Select Block BGAN traffic...

Page 77: ...d you click the button Reset to default the device is removed from the list To Add a device When you connect a device it is automatically added to the list using the default settings If you want to ad...

Page 78: ...voice or 3 1 kHz audio or both If you select both the handset will react ring on incoming calls If you select e g Standard voice the handset will only react on calls made to the Standard voice phone...

Page 79: ...web interface or select Alerts from the Support page The Alerts page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short...

Page 80: ...software version and click Open The software file has the extension tiif 6 The terminal restarts and completes the software update You can check the software version under Control panel Support About...

Page 81: ...ained from your supplier and click Reset 4 The password is disabled You now have access to all settings If you want to use a password enable the password as described in To disable the administrator p...

Page 82: ...Chapter 4 To use the web interface 98 140012 H Terminal settings 73 Terminal settings To configure the terminal settings select gears Control panel Terminal settings...

Page 83: ...y time the terminal is powered If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is sufficient select Automatic to make the EXPLORER 710 automatically register on the s...

Page 84: ...IP addressing in router mode default setup and Bridge mode Note Bridge mode is not supported for connections to cellular network Router mode Default setup example Terminal Device 1 Device 2 192 168 0...

Page 85: ...the second octet of the assigned IP address Plus one example If the IP address assigned by the DHCP server to the locally connected equipment is 161 30 181 130 the terminal will get the IP address 16...

Page 86: ...can acquire a Network Service Device from Inmarsat The NSD will use a PPPoE connection to allow your system to use the BGAN service when your system is out of GX spot beam coverage To enable NSD do as...

Page 87: ...u want for the pointing sound 4 Click Save To select the type of navigation system GNSS To select which navigation system to use with your EXPLORER 710 do as follows 1 In the Terminal settings page lo...

Page 88: ...ust be logged in as administrator in order to change delete or create connection packages If you want to Do as follows Run one connection at a time from the startup page This is the default setup with...

Page 89: ...work User defined APNs are provided from the Airtime Provider Type in the APN next to User defined name 4 If your APN uses a password type in the User name and Password provided from the Airtime Provi...

Page 90: ...the data connection is automatically established as soon as the EXPLORER 710 and its BGAN connection are ready When you disable automatic activation default you can control the data connection manuall...

Page 91: ...le You want to be able to send email while making a live video transmission with your EXPLORER 710 You build a new package containing 2 connections 1 A 256 kbps streaming connection for your video tra...

Page 92: ...ck New connection package 2 Type a Name for the new connection package 3 Under Type select Shared connection For Dedicated connections see To set up dedicated connections on page 87 4 Click Save 5 Cli...

Page 93: ...n which they were defined This means that if you have a connection with no filter as the last connection all traffic that does not match the first filters in the list will be passed through on this la...

Page 94: ...tion 11 Select a filter for the connection If this is the last connection in your connection package you may select No filter in order to let all remaining traffic use this connection The connection p...

Page 95: ...ons The new connection package is now on the startup page When traffic is detected on the LAN or WLAN interface the filters are used to route the traffic E g if you connect your video equipment with U...

Page 96: ...ection gets its own tile on the Dashboard as long as it is running In the example below three units are connected using Dedicated DHCP ACA is enabled for all Dedicated DHCP connections and cannot be d...

Page 97: ...ported Extended Apart from latitude and longitude heading and altitude are also included ECEF The same information as Extended but position and speed data are 3D ECEF coordinates 4 Under Server connec...

Page 98: ...ned name 6 If required type in the user name and password of the APN 7 Type in the Report interval in hours h and minutes m Example If you type in 1 h 30 m the EXPLORER 710 will send a report for ever...

Page 99: ...rt to add a new port forwarding 3 Select Active to activate the port forwarding 4 Type in the Incoming port start and the Incoming port end This is the range of port numbers on the EXPLORER 710 for wh...

Page 100: ...P address on the other side of the gateway To change the APN for PPPoE What is PPPoE By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to p...

Page 101: ...o disable the administrator password If you want to disable the administrator password do as follows 1 From the Control panel gears select Advanced 2 If you are not already logged in enter the adminis...

Page 102: ...d To set up user permissions You can allow or deny users access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes Study th...

Page 103: ...ng a PIN If you select the box you must enter a PIN on startup before you can make calls or data sessions 4 If you selected Require PIN on startup type in the PIN next to Enter current PIN 5 Click Sav...

Page 104: ...ou select the box you must enter a PIN on startup before you can make calls or data sessions 4 If you selected Require PIN on startup type in the PIN next to Enter current PIN 5 Click Save The new PIN...

Page 105: ...nfiguration 3 Browse to the configuration file and click Open The configuration is now loaded into your EXPLORER 710 When the configuration is loaded successfully the EXPLORER 710 restarts with the ne...

Page 106: ...ors the operational status of the terminal and allows you to perform the following actions at regular intervals set by the user Start a data connection PDP context Verify your data connection ping sim...

Page 107: ...tart 5 Enter the APN and user name and password if required to use for the data connection 6 Select Enable position SMS and enter the phone number if you want the terminal to send SMSes with the posit...

Page 108: ...alculate the estimated charges for your BGAN calls and data sessions To enter the call tariffs do as follows 1 Under Advanced select Call Charges 2 Select the currency from the Displayed currency drop...

Page 109: ...Advanced settings 100 Prepare the terminal for remote management You can set up the terminal so that it can be controlled from a remote location To set up the terminal for remote management select Adv...

Page 110: ...nformation on how to access the terminal see To get remote access from a trusted IP address preconfigured on page 40 If Static IP is included in your airtime subscription we recommend using this stati...

Page 111: ...ct Trust all phone numbers or at Trusted phone numbers enter at least one trusted mobile number from which the terminal accepts an SMS Use the wild card to accept a range of trusted numbers 5 To add m...

Page 112: ...can access the EXPLORER 710 e g to start or stop tracking or to change reporting intervals To allow the tracking server to control the tracking settings do as follows 1 Under Advanced select Tracking...

Page 113: ...an existing Connection template as a basis for your new template 6 Type in a suitable Name for the connection type 7 Select the Traffic class Standard is a shared best effort connection used e g for...

Page 114: ...ild your connection packages Traffic flow filter templates The traffic flow filters are used to filter the data traffic so you can use different connection types for different types of traffic There a...

Page 115: ...ame for the filter 6 Select the item s you want to use for filtering and enter the details for the item s You can select one or more of the following items Use global IP filter Traffic to and from the...

Page 116: ...7 Click Save The new filter will now be available for selection when you add new connections to a connection package Note that you can only select one filter per connection Example You want a connect...

Page 117: ...he handset display and keypad to Enter PIN PUK for the terminal View pending alarms View event log View current satellite status and signal strength Start stop connection packages For details see the...

Page 118: ...wn certificate signed by a trusted Certificate Authority Do as follows 1 Under Advanced Security locate the field HTTPS 2 Select Redirect HTTP to HTTPS if you want the EXPLORER 710 to automatically re...

Page 119: ...er up Cellular modem only or User selection For details on Cellular BGAN network selection see Mode select network on page 74 5 When the modem is connected to the USB interface the Dashboard of the we...

Page 120: ...om a device connected to the EXPLORER 710 Note that you cannot use the BGAN network as long as EXPLORER Cellular Modem is selected To change the name or the APN for your cellular connection Do as foll...

Page 121: ...to protect the EXPLORER 710 and its accessories during shipment This carton and its associated packing material should be used when repacking for shipment Attach a tag indicating the type of service r...

Page 122: ...ble of sending and receiving SMS messages see Remote access with SMS on page 37 Note that you need a password for both access methods For AT commands use the AT_ICLCK command with the admin password f...

Page 123: ...software from a USB memory stick To prepare the USB stick Do as follows 1 Download the EXPLORER 710 software image from the Cobham SATCOM support server1 to your computer 2 Insert the USB memory stick...

Page 124: ...ORER 710 powers up and the display shows SAFE MODE 3 Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front The EXPLORER 710 reads the software image from t...

Page 125: ...tery status such as which battery is currently charging and the battery level Deeply discharged batteries precharge mode Never leave the battery fully discharged for a longer period of time If the bat...

Page 126: ...serted battery and replace it with the new one without interrupting the operation of the EXPLORER 710 Accurate display of the battery capacity To ensure accurate display of the battery capacity it is...

Page 127: ...tions on page 135 Disposal of the EXPLORER 710 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these...

Page 128: ...r button until the light indicator flashes rapidly yellow In rare cases it may take up to 10 seconds to switch off the EXPLORER 710 Charging error The temperature is outside the limits for charging On...

Page 129: ...straight upwards with a clear view to as much of the sky as possible When the EXPLORER 710 has obtained position fix you can point the antenna towards the BGAN satellite To see the position status sel...

Page 130: ...To help the EXPLORER 710 obtain position fix it should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 710 has obtain...

Page 131: ...d in the EXPLORER 710 Enable the interface by selecting the Phone interface icon in the display or by accessing the web interface and selecting Control panel Phone Enable The cable is not properly con...

Page 132: ...lls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the EXPLORER 710 is selected in the web interface Access the web interface and select...

Page 133: ...interface is off in the EXPLORER 710 Enable the interface by selecting the USB interface icon in the display or by accessing the web interface and selecting Control panel USB Enable The BGAN menu is...

Page 134: ...u can see status messages and alerts that are currently active When an alert is active the display shows a warning symbol warningsign Select it to see a list of currently active alerts Note Errors red...

Page 135: ...transmission If possible move the failing unit to a cooler location For information on ambient temperature see the Specifications appendix Contact your distributor if the problem persists 1120 Too hig...

Page 136: ...he problem persists 8049 Data rate reduction due to high temperature The bit rate of the data channel is reduced because the temperature is too high Move the terminal to a cooler location 8056 SIM rej...

Page 137: ...is an error with the cellular modem The text in the web interface will normally show more details on the type of error e g unknown APN Check that the APN for the cellular connection is set up correctl...

Page 138: ...parations for software upload are started Wait until preparations are over either the terminal is rebooted or an error is shown 10303 Error opening software file The file requested to use for the upda...

Page 139: ...on from Safe Mode The antenna software could not be verified Attempt software update procedure again alternatively from Safe Mode if the problem persists The antenna is a subunit with relation to the...

Page 140: ...charge the battery when the temperature is within the specified range See Charge temperature on page 135 11004 Temperature too high for charging The temperature is higher than the maximum charge tempe...

Page 141: ...log holds detailed information on each call or data session to and from the EXPLORER 710 including date and time phone numbers duration amount of data transferred etc Date and time is UTC time receiv...

Page 142: ...nnected equipment 192 168 1 x and 192 168 2 x where x can be any number from 0 to 255 The netmask for these subnets is 255 255 255 0 2 Do not use 0 nor 255 at the least significant bit position rightm...

Page 143: ...x 279 x 54 mm 13 07 x 10 98 x 2 13 inches Weight 3 5 kg 7 7 lbs incl battery Operating temperature Powered by external DC no battery or fully charged battery DC operated and charging the battery Power...

Page 144: ...n Voltage 10 95 Volt Capacity Typ 5700 mAh Time between recharging Tx time max Rx time max 2h30m 144 kbps 1h30m 492 kbps 3h30m 492 kbps Charge time 2h 30 min charge time Charge temperature 0 to 45 C i...

Page 145: ...battery connector The external battery connector is a custom connector strictly for connecting a Cobham SAT COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable part number 403720B 01...

Page 146: ...ector pin out Specifications Pin Function 1 NC 2 Tip 3 Ring 4 NC 1 2 3 4 RJ 11 Connector Female Receptacle Item Specification Connector type RJ 11 female Impedance User selectable in web interface EUR...

Page 147: ...cations 138 ISDN interface Connector pin out Specifications Pin Function 1 NC 2 NC 3 Rx 4 Tx 5 Tx 6 Rx 7 NC 8 NC RJ 45 Connector Female Receptacle Item Specification Connector type RJ 45 female Data r...

Page 148: ...C 5 NC NC 6 Tx PoE Tx 7 NC NC 8 NC NC RJ 45 Connectors Female Receptacle LAN 2 LAN 1 PoE Item Specification Number of connectors Dual Connector type RJ 45 female Auto cross over MDI MDI X IEEE 802 3 1...

Page 149: ...cations Item Specification Standard IEEE 802 11 b g Antenna External rotatable antenna for increased coverage Frequencies 2 4 GHz ISM band Max coverage outdoor 100 m 328 ft Pin Function 1 VBUS 2 D 3 D...

Page 150: ...ss at 50 to 60 MHz Max DC impedance for cables Max 1 8 Ohm DC resistance Item Specification Type Directional patch array manually adjustable Polarization RHCP Right hand circular polarization for both...

Page 151: ...ations 98 140012 H Satellite coverage 142 Satellite coverage The EXPLORER 710 uses the Inmarsat I 4 satellites and the Alphasat satellite for satellite communication The drawing below shows the covera...

Page 152: ...ith the EXPLORER 710 You can send commands to the EXPLORER 710 either with an SMS or via AT shell SMS is very useful for remote operation because you only need the terminal s mobile number to access t...

Page 153: ...wnload and update SW _IGETFW X X Install new SW _IUPDFW X X Send file from terminal to FTP server _ISENDFILE X X Get file from FTP server to terminal _IGETFILE X X Update configuration file _IUPDCFG X...

Page 154: ...case TE means Terminal Equipment the equipment connected locally to the EXPLORER 710 SMS remote command summary Commands The table below summarizes the available SMS remote commands The password come...

Page 155: ..._op 1 2 Get WANMODE setting Set WANMODE configuration dataset GPS USAGE ALL GPS position Cumulative call time and data usage GPS position plus call time and data usage get_set 1 2 Get parameters Set p...

Page 156: ...APN password is specified Note that any previously entered password is maintained Password is not used qos 1 Standard background data currently the only qos available for M2M reset_type 1 Normal dela...

Page 157: ...ilable at power up User selection BGAN only Cellular modem only Not valid for EXPLORER 710 Not valid for EXPLORER 710 Not valid for EXPLORER 710 Not valid for EXPLORER 710 Not valid for EXPLORER 710 w...

Page 158: ...t to perform restart before EXPLORER 710 has been running for at least 15 minutes INVALID WANMODE REQUEST The requested WAN mode is not supported by the EXPLORER 710 or invalid parameters are used INV...

Page 159: ...included in the command Keywords and parameters are separated by commas Note If parameters in the middle are left out the commas must still be there as placeholders e g parm1 parm4 In this case parm...

Page 160: ...can only use SMS commands over the BGAN network not with a cellular connection Command Parameters _IATCROBSTa a Robustness for 3GPP LTE signals not ATC enable _ICPWD type old passwd new passwd _IGETFI...

Page 161: ...d be allowed remote access to the EXPLORER 710 or the lowest address in a range of IP addresses if a range of addresses is allowed local dir local dir The name of the local directory in the EXPLORER 7...

Page 162: ...subscription APN network or connectivity FTP Management codes 20 FTP hookup fail Connection to FTP server failed Problem could be server unreachable or specified IP address or server name invalid or c...

Page 163: ...failure The new firmware failed to run or failed to acquire the network and the unit fell back to the old release 54 Upgrade status file error Previous update has not finished yet _IREMWEB command co...

Page 164: ...e interface _IMACLOCAD action interface MAC Address MAC Address a _ISMSRMT enable _ITDCIV No parametersb a Up to 10 MAC addresses may be specified b Type _ITDCIV to get the input voltage in mV of the...

Page 165: ...ands see the 3GPP standard ETSI TS 127 005 V4 2 1 Command Parameters Function CMGD index Delete Message CMGF mode Message Format CMGL stat List Messages CMGR index Read Messages CMGS da mr toda scts S...

Page 166: ...um bitrate UL Maximum bitrate DL Guaranteed bitrate UL Guaranteed bitrate DL Delivery order Maximum SDU size SDU error ratio Residual bit error ratio Delivery of erroneous SDUs Transfer delay Traffic...

Page 167: ...efines the order in which the traffic flow filters are applied to packets 0 is first then 1 2 etc Guaranteed bitrate DL Guaranteed bitrate DL 0 The guaranteed bit rate down link 32 64 128 If the param...

Page 168: ...s and subnet mask 0 0 0 0 0 0 0 0 to 255 255 255 255 255 255 255 255 The first four numbers are the IP address and the last four numbers are the subnet mask source port range source port range Source...

Page 169: ...est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage es...

Page 170: ...ER 710 part number 88 139591 Max gain 1 89 dBi 50 Ohm FCC Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Thes...

Page 171: ...as Cobham SATCOM declares that the following equipment complies with the specifications of RED directive 2014 53 EU concerning Radio Equipment Equipment included in this declaration Model Description...

Page 172: ...of the United States government The FCC works towards six goals in the areas of broadband competition the spectrum the media public safety and homeland security G GMPCS Global Mobile Personal Communi...

Page 173: ...A circuit switched telephone network system designed to allow digital transmission of voice and data over ordinary telephone copper wires resulting in higher quality and speed than are available with...

Page 174: ...n identification tag added to the header while using IPsec for tunneling the IP traffic SSL Secure Sockets Layer The standard technology for keeping an Internet connection secure and safeguarding any...

Page 175: ...tions network or computer network that extends over a large geographical distance In this manual WAN is the external network via BGAN or cellular connection whereas LAN is used for the local connectio...

Page 176: ...IP 37 list of 143 remote access with IP 41 audio assisted pointing 18 automatic activation 81 automatic shut down connection 99 B backup configuration 96 bandwidth extend by bonding 33 77 battery cap...

Page 177: ...usage 62 data connections dedicated 87 start and stop in display 28 start and stop in web interface 55 DC input connect 15 connector 136 dedicated connections 87 default IP address 50 delivery conten...

Page 178: ...5 limit allowed kB 99 allowed time 99 data 99 limiting user access 93 link monitoring 96 load configuration 96 log of calls 61 of data connections 61 of events 70 log in as administrator 92 log out as...

Page 179: ...re 94 SIM card insert 12 remove 13 short description 7 SIM lock 121 SIP settings 23 smartphone charge via USB 46 connect for calls 22 manage in the terminal 68 SIP settings 23 user name and password 6...

Page 180: ...ame smartphone or IP handset 68 user permissions setting up in web interface 93 W warning messages 46 70 warranty 112 watchdog connection 96 terminal 97 web interface accessing 50 change language 78 d...

Page 181: ...98 140012 H www cobhamsatcom com Cobham Public...

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COBHAM Explorer 710, User Manual

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