COBHAM Explorer 710, User Manual

Page: 129 / 181

Chapter 5: Maintenance and troubleshooting
98-140012-H Troubleshooting 120
The display shows
Insert SIM
.
The SIM card is not present. Remove the battery and insert the
SIM card in the SIM slot according
to the instructions in the section
To insert the SIM card
on
page 12.
The SIM card is not inserted
properly. Remove the SIM card and re-
insert it according to the
instructions in the section
To
insert the SIM card
on page 12.
The display shows
No position fix .
The EXPLORER 710 is unable
to register on the network,
because the position is
unknown. Make sure the view to the GNSS
satellites is not blocked.
To obtain position fix, the
EXPLORER 710 should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 710 has
obtained position fix, you can
point the antenna towards the
BGAN satellite.
To see the position status,
select
signal
in the display.
The display shows
Emergency calls
only
.
The BGAN network is only
available for emergency calls.
The reason may be one of
the following:
1) Your Airtime subscription
has expired.
2) You are using the wrong
SIM card.
3) No SIM card is inserted.
4) You have canceled the PIN
1) Check your subscription with
the Airtime Provider.
2) Check that your SIM card is
valid for communication on the
BGAN network.
3) Insert the SIM card
4) Enter the PIN
The display shows
Not registered .
The EXPLORER 710 cannot
register on the BGAN
network. Check that your SIM card is valid
for communication on the BGAN
network.
Check your subscription with the
Airtime Provider.
Problem Possible cause Remedy