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Cisco ME 3400E, ME 3400, and ME 2400 Ethernet Access Switch System Message Guide

OL-9641-04

Chapter 2      Messages and Recovery Procedures

SUPERVISOR Messages

SUPERVISOR Messages

This section contains the supervisor ASIC message. This ASIC controls the CPU and the switch send 
and receive ports.

Error Message   

SUPERVISOR-3-FATAL: [chars]. 

Explanation   

This message means that an internal error occurred in the supervisor ASIC. [chars] is 

the detailed error message.

Recommended Action   

Copy the message exactly as it appears on the console or in the system log. 

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to 
look for similar reported problems. If you still require assistance, open a case with the TAC, or 
contact your Cisco technical support representative, and provide the representative with the gathered 
information. For more information about these online tools and about contacting Cisco, see the 

“Error 

Message Traceback Reports” section on page 1-3

.

SUPQ Messages

This section contains the supervisor queue messages. These messages are related to CPU send and 
receive queues.

Error Message   

SUPQ-3-THROTTLE_CPU_QUEUE: Invalid application ID [dec] used for 

throttling. 

Explanation   

This message means that an application has passed an invalid application ID for throttle 

check. [dec] is the internal application identifier.

Recommended Action   

Copy the message exactly as it appears on the console or in the system log. 

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to 
look for similar reported problems. If you still require assistance, open a case with the TAC, or 
contact your Cisco technical support representative, and provide the representative with the gathered 
information. For more information about these online tools and about contacting Cisco, see the 

“Error 

Message Traceback Reports” section on page 1-3

.

Error Message   

SUPQ-4-CPUHB_RECV_STARVE: [chars]. 

Explanation   

This message means that the system has detected that messages directed to the CPU are 

delayed.

 

[chars] is the detailed error message.

Recommended Action   

Copy the message exactly as it appears on the console or in the system log. 

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to 
look for similar reported problems. If you still require assistance, open a case with the TAC, or 
contact your Cisco technical support representative, and provide the representative with the gathered 
information. For more information about these online tools and about contacting Cisco, see the 

“Error 

Message Traceback Reports” section on page 1-3

.

Summary of Contents for ME 2400

Page 1: ... USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco ME 3400E ME 3400 and ME 2400 Ethernet Access Switches System Message Guide Cisco IOS Release 12 2 44 EY ME 3400E Cisco IOS Release 12 2 46 SE ME 3400 and ME 2400 February 2009 Text Part Number OL 9641 04 ...

Page 2: ...ILITY OF SUCH DAMAGES CCDE CCENT Cisco Eos Cisco HealthPresence the Cisco logo Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence Cisco WebEx DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP C...

Page 3: ...orts 1 3 Output Interpreter 1 3 Bug Toolkit 1 3 Contacting TAC 1 3 C H A P T E R 2 Messages and Recovery Procedures 2 1 ACLMGR Messages 2 3 BACKUP_INTERFACE Messages 2 7 BADTRANSCEIVER Messages 2 7 BSPATCH Messages 2 8 DHCP_SNOOPING Messages 2 9 DOT1X Messages 2 12 DOT1X_SWITCH Messages 2 17 EC Messages 2 20 ETHCNTR Messages 2 24 FRNTEND_CTRLR Messages 2 25 GBIC_SECURITY Messages 2 25 GBIC_SECURIT...

Page 4: ...ages 2 42 PLATFORM_PM Messages 2 43 PLATFORM_SPAN Messages 2 44 PLATFORM_UCAST Messages 2 45 PLATFORM_VLAN Messages 2 47 PM Messages 2 48 PORT_SECURITY Messages 2 56 QOSMGR Messages 2 57 REP Messages 2 66 RMON Messages 2 66 SPAN Messages 2 67 SPANTREE Messages 2 67 SPANTREE_FAST Messages 2 74 SPANTREE_VLAN_SW Messages 2 75 STORM_CONTROL Messages 2 75 SUPERVISOR Messages 2 76 SUPQ Messages 2 76 SW_...

Page 5: ...o does not provide detailed information about commands that have been created or changed for use by the switch For hardware installation information see the hardware installation guide and the getting started guide that shipped with your switch For software information see the software configuration guide and the command reference for this release For the latest documentation updates see the relea...

Page 6: ...re installation guide For upgrading information see the Downloading Software section in the release notes These are combined documents for the switches Cisco ME 3400E ME 3400 and ME 2400 Ethernet Access Switches System Message Guide Cisco ME 3400 and ME 2400 Ethernet Access Switches Getting Started Guide Regulatory Compliance and Safety Information for the Cisco ME 3400 and ME 2400 Ethernet Access...

Page 7: ...n US products hw modules ps5455 products_device_support_tables_list html Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix Cisco 100 Megabit Ethernet SFP Modules Compatibility Matrix Cisco Small Form Factor Pluggable Modules Compatibility Matrix Compatibility Matrix for 1000BASE T Small Form Factor Pluggable Modules Obtaining Documentation and Submitting a Service Request For informa...

Page 8: ...viii Cisco ME 3400E ME 3400 and ME 2400 Ethernet Access Switch System Message Guide OL 9641 04 Preface Obtaining Documentation and Submitting a Service Request ...

Page 9: ...eback Reports page 1 3 How to Read System Messages System log messages can contain up to 80 characters and a percent sign which follows the optional sequence number or time stamp information if configured Messages are displayed in this format seq no timestamp facility severity MNEMONIC description By default a switch sends the output from system messages to a logging process Each system message be...

Page 10: ...nged state to up 00 00 47 LINK 3 UPDOWN Interface GigabitEthernet0 2 changed state to up 00 00 48 LINEPROTO 5 UPDOWN Line protocol on Interface Vlan1 changed state to down 00 00 48 LINEPROTO 5 UPDOWN Line protocol on Interface GigabitEthernet0 1 changed state to down 2 Mar 1 18 46 11 SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 18 47 02 SYS 5 CONFIG_I Configured from console by vty2...

Page 11: ...e online tools also provide more information about system error messages Output Interpreter The Output Interpreter provides additional information and suggested fixes based on the output of many CLI commands such as the the show tech support privileged EXEC command You can access the Output Interpreter at this URL https www cisco com cgi bin Support OutputInterpreter home pl Bug Toolkit The Bug To...

Page 12: ...1 4 Cisco ME 3400E ME 3400 and ME 2400 Ethernet Access Switch System Message Guide OL 9641 04 Chapter 1 System Message Overview Error Message Traceback Reports ...

Page 13: ...apter do not include the hostname or the date time stamp designation that displays only if the software is configured for system log messaging The chapter includes these message facilities ACLMGR Messages page 2 3 BACKUP_INTERFACE Messages page 2 7 BADTRANSCEIVER Messages page 2 7 BSPATCH Messages page 2 8 DHCP_SNOOPING Messages page 2 9 DOT1X Messages page 2 12 DOT1X_SWITCH Messages page 2 17 EC ...

Page 14: ...ages page 2 44 PLATFORM_UCAST Messages page 2 45 Cisco ME 3400E and ME 3400 switches only PLATFORM_VLAN Messages page 2 47 PM Messages page 2 48 PORT_SECURITY Messages page 2 56 QOSMGR Messages page 2 57 REP Messages page 2 66 Cisco ME 3400E and ME 3400 switches only RMON Messages page 2 66 SPAN Messages page 2 67 SPANTREE Messages page 2 67 SPANTREE_FAST Messages page 2 74 SPANTREE_VLAN_SW Messag...

Page 15: ...eeded for its correct operation Some per interface features such as access groups or VLAN maps will not be configured correctly dec is the VLAN number Recommended Action Use a less complicated configuration that requires less memory Error Message ACLMGR 2 NOVMR Cannot create VMR data structures for access list chars Explanation This message means that the ACL manager was unable to allocate the val...

Page 16: ...isco see the Error Message Traceback Reports section on page 1 3 Error Message ACLMGR 3 INSERTFAIL Insert of access map chars dec into chars label dec failed Explanation This message means that the system ran out of CPU memory when trying to merge sections of an access map The first chars is the map name and the second chars is the direction in which the map was applied The first dec is the entry ...

Page 17: ... is the label number and the third chars is either input or output Recommended Action Specify a smaller and less complicated configuration Error Message ACLMGR 3 NOLABEL Cannot allocate chars label for interface chars Explanation This message means that the ACL manager was unable to allocate a label for the features on this interface This means that the hardware cannot be programmed to implement t...

Page 18: ...d Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more in...

Page 19: ...a simpler configuration Use the same ACLs on multiple interfaces if possible BACKUP_INTERFACE Messages This section contains the Flex Link message Error Message BACKUP_INTERFACE 5 VLB_NON_TRUNK Warning Flexlink VLB is not allowed on non trunk ports Please configure chars to be a trunk port Explanation Flex Link VLB detects a nontrunk port chars is the interface name Recommended Action Configure th...

Page 20: ... SDRAM refresh timer register setting Recommended Action If this message recurs copy it exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provid...

Page 21: ...he Error Message Traceback Reports section on page 1 3 Error Message DHCP_SNOOPING 4 AGENT_OPERATION_FAILED DHCP snooping binding transfer failed chars Explanation This message means that the DHCP snooping binding transfer process failed because of the specified reason for failure chars is the reason for failure Recommended Action No action is required Error Message DHCP_SNOOPING 4 AGENT_OPERATION...

Page 22: ...e configured the IP source guard filter on the primary VLAN automatically propagates to all secondary VLANs dec is the secondary VLAN and chars is the warning Recommended Action No action is required Error Message DHCP_SNOOPING 4 IP_SOURCE_BINDING_NON_EXISTING_VLAN_WARNING IP source binding is configured on non existing vlan dec Note This message applies only to the Cisco ME 3400E and ME 3400 swit...

Page 23: ...inding transfer process succeeded chars is the DCHP snooping database Recommended Action No action is required Error Message DHCP_SNOOPING 6 BINDING_COLLISION Binding collision dec bindings ignored Explanation This message means that the specified number of bindings were ignored when the switch read the database file The bindings from the database file have MAC address and VLAN information that a ...

Page 24: ...Message DOT1X 4 MEM_UNAVAIL Memory was not available to perform the 802 1X action Explanation This message means that the system memory is not sufficient to perform the 802 1x authentication Recommended Action Reduce other system activity to reduce memory demands Error Message DOT1X 4 MSG_ERR Unknown message event received Explanation This message means that the 802 1x process received an unknown ...

Page 25: ...e dynamic mode on the interface and then enable 802 1x Error Message DOT1X 5 ERR_DYNAMIC_VLAN Dot1x can not be enabled on dynamic VLAN ports Explanation This message means that 802 1x could not be enabled on the dynamic VLAN port Trying to set 802 1x port control to auto or force unauthorized force_unauth mode on a dynamic VLAN port which is not allowed caused this condition Recommended Action Dis...

Page 26: ...ts configured in Remote SPAN vlan Explanation This message means that 802 1x could not be enabled on the remote SPAN VLAN port Trying to set 802 1x port control to auto or force unauthorized force_unauth mode on a port that is in a remote SPAN VLAN which is not allowed caused this condition Recommended Action Disable remote SPAN on the VLAN and then enable 802 1x Error Message DOT1X 5 ERR_SPANDST ...

Page 27: ...pecified VLAN is out of range and cannot be assigned for use on this port dec is the VLAN ID chars is the port number Recommended Action Update the configuration to use a valid VLAN Error Message DOT1X 5 ERR_VLAN_NOT_ASSIGNABLE RADIUS tried to assign a VLAN to dot1x port chars whose VLAN cannot be assigned Explanation This message means that the RADIUS server tried to assign a VLAN to a supplicant...

Page 28: ... chars is trying to authenticate Explanation This message means that authentication was attempted for a zero broadcast or multicast MAC address using 802 1x 802 1x authentication is allowed only for a valid nonzero nonbroadcast or nonmulticast source MAC address Recommended Action Connect a 802 1x supported host to the 802 1x enabled port Error Message DDOT1X 5 NOT_DOT1X_CAPABLE Dot1x disabled on ...

Page 29: ...nfiguration to use a different VLAN Error Message DOT1X_SWITCH 5 ERR_INVALID_SEC_VLAN Attempt to assign invalid secondary VLAN dec to PVLAN host 802 1x port chars Explanation An attempt was made to assign a nonsecondary VLAN to a private VLAN host IEEE 802 1x port dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is no longer a private VLAN host port o...

Page 30: ...age DOT1X_SWITCH 5 ERR_VLAN_EQ_MDA_INACTIVE Multi Domain Authentication cannot activate because Data and Voice VLANs are the same on port chars Explanation Multi Domain Authentication host mode cannot start if the configured data VLAN on a port is the same as the voice VLAN chars is the port Recommended Action Change either the voice VLAN or the access VLAN on the interface so that they are not eq...

Page 31: ... ERR_VLAN_PROMISC_PORT Attempt to assign VLAN dec to promiscuous 802 1x port chars Explanation An attempt was made to assign a VLAN to a promiscuous IEEE 802 1x port which is not allowed dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is no longer a promiscuous port or change the configuration so that no VLAN is assigned Error Message DOT1X_SWITCH 5 ...

Page 32: ...ssage exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical suppo...

Page 33: ...annot attach to them chars Explanation The port has different port attributes than the port channel or ports within the port channel chars is the incompatible port chars is the short interface name such as Gi1 0 1 on a Catalyst 3750 switch dec is the channel group number and the last chars is the reason Recommended Action For the port to join the bundle change the port attributes so that they matc...

Page 34: ...ror Message EC 5 ERRPROT3 Command rejected the interface chars is already part of a channel Explanation This message means that the interface cannot be unselected for the specified protocol because it is already part of a channel group chars is the interface Recommended Action Remove the interface from the channel group Error Message EC 5 L3DONTBNDL1 chars suspended PAgP not enabled on the remote ...

Page 35: ...s the physical interface Recommended Action Enter the no shutdown interface configuration command on the aggregate port to activate the aggregation port Error Message EC 5 STAYDOWN chars will remain down as its port channel chars is admin down Explanation This message means that the administrative state of the aggregation port overrides that of the affected port If the aggregation port is administ...

Page 36: ... hardware Incorrect switch behavior results Error Message ETHCNTR 3 HALF_DUX_COLLISION_EXCEED_THRESHOLD Collision at chars exceed threshold Consider as loop back Explanation This message means that the collisions at a half duplex port exceeded the threshold and the port is treated as a loopback chars is the port where the threshold was exceeded Recommended Action No action is required The port goe...

Page 37: ...NTEND_CTRLR 2 SUB_INACTIVE The front end controller dec is inactive Explanation This message means that the front end controller that controls the LEDs and the fan control features is now inactive on the port controlled by the front end controller This does not affect the traffic on the port dec is the controller number Recommended Action Reset the switch If the problem is not resolved by resettin...

Page 38: ...ort Error Message GBIC_SECURITY 4 GBIC_INTERR Internal error occurred in setup for GBIC interface chars Explanation This message means that the system could not allocate resources or had some other problem during the setup for the specified SFP module interface chars is the interface in which the SFP module is installed Recommended Action Reload the switch by using the reload privileged EXEC comma...

Page 39: ...tified as a Cisco SFP module but the system could not verify its identity chars is the port Recommended Action Ensure that the Cisco IOS software running on the switch supports the SFP module You might need to upgrade your software Otherwise verify that the SFP module was obtained from Cisco or from a supported vendor Error Message GBIC_SECURITY_CRYPT 4 UNRECOGNIZED_VENDOR GBIC in port chars manuf...

Page 40: ...o or from a supported vendor Error Message GBIC_SECURITY_UNIQUE 4 DUPLICATE_SN GBIC interface dec dec has the same serial number as another GBIC interface Explanation This message means that the SFP module was identified as a Cisco SFP module but its serial number matches that of another interface on the system dec dec is the interface in which the duplicate module is installed Recommended Action ...

Page 41: ...athered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message HARDWARE 3 INTRNUM_ERROR Port ASIC Interrupt number dec is invalid Explanation This message means that the interrupt ID used in a port ASIC is invalid dec is the interrupt number Recommended Action Copy the message exactly as it appe...

Page 42: ... or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the repres...

Page 43: ...escriptor Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered inf...

Page 44: ...oolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message IDBMAN 3 INVALIDPORT chars trying t...

Page 45: ...ted A port that was supposed to be in an aggregate port was not The first chars is the interface name and the second chars is the port channel name The dec dec are the slot and port numbers slot port Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for ...

Page 46: ... IGMP_QUERIER Messages This section contains the IGMP querier messages Error Message IGMP_QUERIER 4 NO_IP_ADDR_CFG The IGMP querier cannot send out General Query messages in VLAN dec because there is no IP address configured on the system Explanation This message means that you must specify an IP address for the IGMP querier at either the global or per VLAN level dec is the VLAN number Recommended...

Page 47: ...ction is required MAC_LIMIT Messages This section contains the MAC_LIMIT messages which describe the entries in the MAC address table Error Message MAC_LIMIT 4 DROP Vlan dec with Configured limit dec has currently dec Entries Explanation This message means that the number of MAC address table entries for a VLAN is less than or equal to the maximum number allowed The first dec is the VLAN ID the se...

Page 48: ...rts enet is the Ethernet address of the host dec is the VLAN ID the first chars is the first port and the second chars is the second port Recommended Action Check your network for loops PAGP_DUAL_ACTIVE Messages This section contains Port Aggregation Protocol PAgP dual active detection messages Error Message PAGP_DUAL_ACTIVE 3 OBJECT_CREATE_FAILED Unable to create chars Explanation The switch cann...

Page 49: ...data check sum failed for SFP interface chars Explanation This message means that the SFP module was identified as a Cisco SFP module but the system cannot read the vendor data information to verify whether it is correct chars is the interface in which the SFP module is installed Recommended Action Remove and then reinsert the SFP module If it fails again with the same error message the SFP module...

Page 50: ...ith the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message PHY 4 UNSUPPORTED_SFP_CARRIER Unsupported SFP carrier module found in chars Explanation The small form factor pluggable SFP c...

Page 51: ...ng is re enabled PIM snooping is re enabled dec is the VLAN ID the first chars is the PIM snooping mode and the second chars is the IGMP snooping mode Recommended Action No action is required PLATFORM Messages This section contains low level platform specific messages Error Message PLATFORM 1 CRASHED chars Explanation This message means that the system is attempting to display the failure message ...

Page 52: ...nd attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback ...

Page 53: ... support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message PLATFORM_ENV 1 FRU_PS_FAN_FAILED Faulty PS s fan detected Note This message applies only to the Cisco ME 3400E switch Explanation A power supply fan failure was detecte...

Page 54: ...processing chars is the route map Recommended Action Simplify route map configurations For example use the same route map on multiple interfaces Error Message PLATFORM_PBR 3 NO_LABEL Cannot allocate label for route map chars Explanation This message means that the PBR manager could not allocate a label for this route map As a result the hardware cannot be programmed to implement policy routing The...

Page 55: ...oute map Recommended Action No action is required Error Message PLATFORM_PBR 4 SDM_MISMATCH chars requires sdm template routing Explanation This message means that the routing template is not enabled chars is the text string PBR Recommended Action Modify the SDM template to enable the routing template Use the sdm prefer routing configuration command and then reload the switch by using the reload p...

Page 56: ...e for the given VLAN ID chars is the interface and dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support represe...

Page 57: ...unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative...

Page 58: ... representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message PLATFORM_UCAST 3 HSRP chars Explanation This message means that the Hot Standby Router Protocol HSRP module for unicast routing encountered an error chars describes the error Recommended Action Copy the mess...

Page 59: ...No action is required PLATFORM_VLAN Messages This section contains platform VLAN messages Error Message PLATFORM_VLAN 3 LOCK_FAIL Failed to lock vlan id dec associated mapped vlan id value dec Explanation This message means that the VLAN lock operation failed This can occur if the VLAN is already active in the system or if the VLAN ID is not active The first dec is the VLAN ID and the second dec i...

Page 60: ...section contains the port manager messages The port manager is a state machine that controls all the logical and physical interfaces All features such as VLANs UDLD and so forth work with the port manager to provide switch functions Error Message PM 2 LOW_SP_MEM Switch process available memory is less than dec bytes Explanation This message means that the available memory for the switch processor ...

Page 61: ...ported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message PM 4 BAD_APP_REQ an invalid chars request by the chars applicati...

Page 62: ...valid request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with t...

Page 63: ...the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message PM 4 BAD_VLAN_COOKIE an invalid vlan cookie was detected Explanation This message means that the port manager detected an invalid request Recommended Action Copy the message exactly as it appears on the c...

Page 64: ...t detects a misconfiguration or misbehavior If configured a recovery will be attempted after the configured retry time default time is 5 minutes The first chars is the error and the second chars is the port Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look ...

Page 65: ...ecommended Action Reconfigure the feature for example the routed port to use another internal VLAN or to request another available VLAN Error Message PM 4 EXT_VLAN_NOTAVAIL VLAN dec not available in Port Manager Explanation This message means that the port manager failed to allocate the requested VLAN The VLAN is probably being used as an internal VLAN by other features dec is the requested VLAN R...

Page 66: ...ed Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your ...

Page 67: ...nd chars is the re activation event Recommended Action No action is required Error Message PM 4 PVLAN_TYPE_CFG_ERR Failed to set VLAN dec to a chars VLAN Explanation This message means that the platform failed to set a private VLAN type dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using...

Page 68: ...curity messages Error Message PORT_SECURITY 2 PSECURE_VIOLATION Security violation occurred caused by MAC enet on port chars Explanation An unauthorized device attempted to connect on a secure port MAC enet is the MAC address of the unauthorized device and port chars is the secure port Recommended Action Identify the device that attempted to connect on the secure port Notify your network system ad...

Page 69: ...ort in err disable due to an internal error chars Explanation This message means that an internal software error has occurred chars is the description of the feature that the software cannot find Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user E...

Page 70: ... rate in policy class chars Explanation This message means that an internal software error has occurred chars is the description of the feature that the software cannot find Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather ...

Page 71: ...nd provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 3 POLICER_PER_PORT_EXCEEDED Policers per port limit exceeded in hardware Explanation This message means that an internal software error has occurred Recommended Action Copy the message e...

Page 72: ...presentative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 3 FAIL_UPDATE_HARDWARE_FOR_TBLMAP Failed to update hardware for table map Explanation This message means that an internal software error has occurred Recommended Action Copy the message exactly as it app...

Page 73: ...e with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 3 MERGE_RES_COUNT Internal Error Invalid count Explanation This message means that an internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system l...

Page 74: ...ance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 3 NO_VMR_QOSLABEL qm_generate_vmrs have no qos label Explanation This message means that an internal...

Page 75: ...al support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 3 VMRSEQ_INVALID Internal Error Invalid VMR sequence Explanation This message means that an internal software error has occurred Recommended Action Copy the me...

Page 76: ...ge exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message QOSMGR 4 HARDWARE_PROGRAMMING_ERROR Hardware programming error encountered for policymap chars...

Page 77: ...lready allocated for any other policy maps attached to interfaces cause the total number of required entries to exceed the limit supported by the hardware for the switch Recommended Action Reconfigure the class map reduce number of classes in the policy map or reduce or reconfigure the actions associated with classes to reduce the number of QoS labels Error Message QOSMGR 4 QOS_TCAM_RESOURCE_EXCEE...

Page 78: ...rred interface configuration command if there is no REP port configured with the preferred keyword dec is the segment number and char is the reason for the failure Recommended Action Correct the configuration and run REP manual pre emption on the primary edge port by entering the rep preempt segment command RMON Messages This section contains the Rmote Network Monitoring RMON messages Error Messag...

Page 79: ...onfiguring SPAN on port chars Explanation This message means that SPAN detected an error in its internal operation chars is the interface Recommended Action The error might be transient Try the SPAN operation again If the second attempt also fails reload the switch by using the reload privileged EXEC command to complete the operation SPANTREE Messages This section contains the spanning tree messag...

Page 80: ...s the interface and the second chars is the spanning tree instance Recommended Action Verify that the configuration of the native VLAN ID is consistent on the interfaces on each end of the 802 1Q trunk connection When interface inconsistencies are corrected spanning tree automatically unblocks the interfaces Error Message SPANTREE 2 CHNL_MISCFG Detected loop due to etherchannel misconfiguration of...

Page 81: ...rther action is required Error Message SPANTREE 2 LOOPGUARD_UNBLOCK Loop guard unblocking port chars on chars Explanation This message means that the listed interface has received a BPDU and therefore if the inconsistency was caused by a unidirectional link failure the problem no longer exists The loopguard inconsistency is cleared for the interface which is taken out of the blocking state if appr...

Page 82: ...de the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message SPANTREE 2 RECV_PVID_ERR Received BPDU with inconsistent peer vlan id dec on chars chars Explanation This message means that the listed interface received an SSTP BPDU that is tagged with a VLAN ID tha...

Page 83: ...D lower path cost and so forth The root guard inconsistency is cleared for the interface and the blocking state is removed from the interface The first chars is the port name and the second chars is the spanning tree mode displayed in show spanning tree privileged EXEC command Recommended Action No action is required Error Message SPANTREE 2 UNBLOCK_CONSIST_PORT Unblocking chars on chars Port cons...

Page 84: ...en the problem is resolved re enable the interface by entering the no shutdown interface configuration command Error Message SPANTREE 4 PORT_NOT_FORWARDING chars chars chars chars Explanation This message appears when a port not forwarding alarm is set or cleared The first chars is the mode for example assert or clear and the second chars is the severity for example minor The third chars is the in...

Page 85: ...hars deleted from all Vlans Explanation The interface has been deleted from all VLANs chars is the deleted interface Recommended Action No action is required Error Message SPANTREE 6 PORT_STATE Port chars instance dec moving from chars to chars Explanation This message means that the port state changed The first chars is the interface name dec is the spanning tree instance ID The second chars is t...

Page 86: ...and the second chars is the VLAN name Recommended Action Verify that the configuration and operational state of the listed interface and that of the interface to which it is connected are in the same mode access or trunk If the mode is trunk verify that both interfaces have the same encapsulation none or 802 1Q When these parameters are consistent spanning tree automatically unblocks the interface...

Page 87: ...that could not be created because of limited instances STORM_CONTROL Messages This section contains the storm control messages Error Message STORM_CONTROL 3 FILTERED A chars storm detected on chars A packet filter action has been applied on the interface Explanation This message means that the amount of traffic detected on the interface has exceeded the configured threshold values The system is fi...

Page 88: ...xplanation This message means that an application has passed an invalid application ID for throttle check dec is the internal application identifier Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assi...

Page 89: ...bout contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message SUPQ 4 PORT_QUEUE_STUCK Port queue Stuck for asic dec port dec queue dec Explanation This message means that the system has detected that an interface queue is not being cleared in a reasonable time The first dec is the ASIC the second dec is the interface and the third dec is the queue number Recommend...

Page 90: ...net chars enet chars time of day Explanation This message means that the switch has received ARP packets considered invalid by ARP inspection The packets are erroneous and their presence might show attempted man in the middle attacks in the network This log message appears when the sender s IP and MAC address binding for the received VLAN is not in the DHCP snooping database The first dec is the n...

Page 91: ... every second over the configured burst interval The message is logged just before the interface is error disabled and if the configured burst interval is more than a second The first dec is the number of packets the second dec is the number of seconds and chars is the affected interface Recommended Action No action is required Error Message SW_DAI 4 PACKET_RATE_EXCEEDED dec packets received in de...

Page 92: ...c is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required SW_VLAN Messages This section contains the VLAN manager messages The VLAN manager receives information from the VTP and enables the proper VLAN membership on a...

Page 93: ... the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message SW_VLAN 3 VTP_PROTOCOL_ERROR VTP protocol code internal error chars Explanation This message means that the VTP code encountered an unexpected error while processing a configuration request a packet or a timer expiration chars ...

Page 94: ...configuration file contained unknown file version dec Explanation This message means that the VLAN configuration file read by the VLAN manager contained an unrecognized file version number which might mean an attempt to regress to an older version of the VLAN manager software dec is the file version number Recommended Action Find out more about the error by using the show tech support privileged E...

Page 95: ...econd chars is the function name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance...

Page 96: ...is a description of the error code Recommended Action No action is required Error Message SW_VLAN 4 VLAN_CREATE_FAIL Failed to create VLANs chars chars Explanation This message means that the specified VLANs could not be created The port manager might not have completed the VLAN creation requests because the VLANs already exist as internal VLANs The first chars is the VLAN ID and the second chars ...

Page 97: ...CAM region Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered in...

Page 98: ...ormation For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 3 Error Message TCAMMGR 3 REGION_ERROR cam region dec is invalid Explanation This message means that the CAM region is not valid dec is the region Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attemp...

Page 99: ...curred in UDLD processing associated with a specific interface The first chars is the event and the second chars is the interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of th...

Page 100: ... cause is likely to be hardware related either due to a bad port a bad cable or a misconfigured cable The first chars is the interface and the second chars is the error detected Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gathe...

Page 101: ...hat the VLAN Membership Policy Server VMPS has denied access for the given host MAC address to an interface enet is the host MAC address and chars is the interface name Recommended Action No action is normally required If you think that the host should have been allowed access verify the configuration on the VMPS Error Message VQPCLIENT 2 TOOMANY Interface chars shutdown by active host limit Expla...

Page 102: ...2 90 Cisco ME 3400E ME 3400 and ME 2400 Ethernet Access Switch System Message Guide OL 9641 04 Chapter 2 Messages and Recovery Procedures VQPCLIENT Messages ...

Page 103: ... stamp designations 2 1 DHCP messages 2 9 DOT1X 802 1x messages 2 12 DOT1X 802 1x switch messages 2 17 DOT1X_SWITCH messages 2 17 dynamic ARP inspection See SW_DAI messages Dynamic Host Configuration Protocol messages See DHCP messages E EC messages 2 20 environmental messages 2 40 See PLATFORM_ENV messages ETHCNTR messages 2 24 EtherChannel controller messages See ETHCNTR messages EtherChannel me...

Page 104: ...C_MOVE messages 2 36 MAC address table messages 2 35 message mnemonic code 1 2 messages ACLMGR 2 3 BSPATCH 2 8 DHCP 2 9 DOT1X 802 1x 2 12 messages continued DOT1X 802 1x switch 2 17 DTP 2 20 environmental 2 40 ETHCNTR 2 24 EtherChannel 2 20 Ethernet controller 2 24 Flex Link 2 7 front end controller 2 25 GBIC_SECURITY 2 25 GBIC_SECURITY_CRYPT 2 27 GBIC_SECURITY_UNIQUE 2 28 HARDWARE 2 28 HCPU_PROT_...

Page 105: ...messages 2 37 PIMSN messages 2 39 PIM snooping messages 2 39 PLATFORM_ENV messages 2 40 PLATFORM_PBR messages 2 42 PLATFORM_PM messages 2 43 PLATFORM_SPAN messages 2 44 PLATFORM_UCAST messages 2 45 PLATFORM_VLAN messages 2 47 PLATFORM messages 2 39 PM messages 2 48 policy based routing messages See PLATFORM_PBR messages PORT_SECURITY messages 2 56 Port Aggregation Protocol messages See EC messages...

Page 106: ...76 supervisor queue messages See SUPQ messages SUPQ messages 2 76 SW_DAI messages 2 78 SW_VLAN messages 2 80 Switched Port Analyzer messages See SPAN messages Switched Port Analyzer messages platform See PLATFORM_SPAN messages system message format 1 1 T tables message severity levels 1 2 variable fields 1 2 TAC contacting 1 3 TCAMMGR messages 2 85 ternary content addressable memory manager messag...

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