15-24
Cisco TelePresence System TX9000 and TX9200 Assembly, Use & Care, and Field-Replaceable Unit Guide
OL-27038-01
Chapter 15 First-Time Setup
Setting Up CTS Components
Troubleshooting Speakers
Use
to troubleshoot problems with speakers.
Setting Up the Microphones
To verify correct microphone setup and calibrate the microphones, complete the following steps:
Step 1
In the Cisco TelePresence administrative GUI, navigate to
Hardware Setup > Troubleshooting >
Microphones
.
Step 2
Click
Start
to begin testing.
Step 3
In the Audio Loopback Test field, select the microphone you want to test.
You can also test the audio for the shared presentation; to test this audio, plug your computer into the PC
audio cable that is part of the shared presentation cable. This cable is on the table. The connector is
shown in
Table 15-4
Troubleshooting Chart for Speaker Problems
Problem
Possible Cause
Possible Solution
No sound is heard.
Speaker cable is not connected
or is only partially connected.
Check that the red and black
pronged ends of the speaker
cable are securely fastened under
their corresponding connectors
on the speaker.
Check that the speaker cable is
cabled correctly. Check the
cabling diagram that is included
with the system. For more
information, see
“Connecting and Routing the
Cables.”
Sound heard at wrong speaker.
Speaker cable is not connected in
the correct connector.
Check the cabling diagram that
is included with the system. For
more information, see
Chapter 10, “Connecting and
Routing the Cables.”
Sound is not synchronized with
video.
—
Contact Cisco technical support.