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Canon TS5350i Series, Online Manual


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Writing Error/Output Error/Communication Error (Windows)

Check1

 If the status bar is off and nothing is displayed on printer's LCD, make sure

printer is plugged in and turn on.

Check2

 Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:

• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the

computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.

• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

If you use the printer over a LAN, make sure the printer is correctly set up for network use.

Check3

 Make sure MP Drivers are installed correctly.

Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click
here to reinstall them.

Check4

 When printer is connected to your computer with a USB cable, check device

status from your computer.

Follow the procedure below to check the device status.

1. Select 

Control Panel

 > 

Hardware and Sound

 > 

Device Manager

.

1.

Note

• If the 

User Account Control

 screen appears, select 

Continue

.

2. Open 

USB Printing Support Properties

.

2.

Double-click 

Universal Serial Bus controllers

 and 

USB Printing Support

.

Note

• If the 

USB Printing Support Properties

 screen does not appear, make sure the printer is

•

correctly connected to the computer.

Check2

 Make sure printer is properly connected to computer.

3. Click 

General

 tab and check for a device problem.

3.

If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

Check

 If an error message appears outside printer status monitor, check the

following:

407

Summary of Contents for TS5350i Series

Page 1: ...TS5350i series Online Manual English Questo manuale d istruzione fornito da trovaprezzi it Scopri tutte le offerte per Canon PIXMA TS5350i o cerca il tuo prodotto tra le migliori offerte di Stampanti...

Page 2: ...3 Starting Up Wi Fi Connection Assistant 54 Diagnosing and Repairing Network Settings 55 Performing Changing Network Settings 56 Canon Wi Fi Connection Assistant Screen 57 Performing Network Settings...

Page 3: ...Print Head 112 Deep Print Head Cleaning 114 Aligning the Print Head 116 Aligning the Print Head Manually 118 Cleaning 122 Cleaning Paper Feed Rollers 123 Cleaning Inside the Printer Bottom Plate Clean...

Page 4: ...ring a Frequently Used Printing Profile 173 Setting the Ink to be Used 175 Managing the Printer Power 176 Changing the Printer Operation Mode 178 Changing Settings from Operation Panel 180 Changing Se...

Page 5: ...Scaled Printing 228 Page Layout Printing 230 Duplex Printing 232 Setting Up Envelope Printing 236 Printing on Postcards 238 Overview of the Printer Driver 240 Canon IJ Printer Driver 241 Opening Prin...

Page 6: ...asic Mode Tab 307 Advanced Mode Tab 315 General Notes Scanner Driver 321 Scanning Tips 323 Positioning Originals Scanning from Computer 324 Network Scan Settings 326 Frequently Asked Questions 329 Net...

Page 7: ...er Is Smudged Printed Surface Is Scratched 379 Vertical Line Next to Image 383 Cannot Complete Printing 384 Lines Incomplete or Missing Windows 385 Back of Paper Is Smudged 386 Uneven or Streaked Colo...

Page 8: ...1313 416 Paper Is Jammed inside Printer 417 Removing Jammed Paper from Rear Side 421 1000 426 1003 427 1200 429 1401 430 1430 431 1485 432 1650 433 1651 434 1682 435 1686 436 1687 437 1688 438 Shippi...

Page 9: ...C000 456...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10...

Page 11: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regi...

Page 14: ...orm shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from...

Page 15: ...4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of t...

Page 16: ...all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Deriva...

Page 17: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 18: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 19: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 20: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 21: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 22: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 23: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 24: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 25: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 26: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 27: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 28: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 29: ...list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and...

Page 30: ...t limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the follow...

Page 31: ...lowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with th...

Page 32: ...cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disab...

Page 33: ...Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Uti...

Page 34: ...ed while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no...

Page 35: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 36: ...efault Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting...

Page 37: ...Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation...

Page 38: ...2 The password is specified automatically when the printer is turned on for the first time 38...

Page 39: ...names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial...

Page 40: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 40...

Page 41: ...rk setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description S...

Page 42: ...X XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 S...

Page 43: ...tion Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES...

Page 44: ...lly Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Pr...

Page 45: ...ubscription agreement 7 5 1 Subscription Ink 7 5 2 Remaining Offline Prints 7 5 3 Installed Cartridge Type 7 5 4 Online Support Support page URL for subscription contractors only If mentioned If you h...

Page 46: ...etup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned...

Page 47: ...vices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Mak...

Page 48: ...4 5 Select Wireless Direct and press the OK button 5 6 Select Connect to smartphone and press the OK button 6 7 To connect with an iPhone iPad select iPhone iPad To connect with a non iPhone iPad 7 s...

Page 49: ...sure the name on the LCD is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from...

Page 50: ...top button 3 Confirm the input contents and press the Start button 3 To set automatically 1 Select Auto update and press OK button 1 2 Select Yes and press OK button 2 3 To show the password select ON...

Page 51: ...ice is connecting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is connecting to the printer select ON and press the OK button Important T...

Page 52: ...tarting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models...

Page 53: ...Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified...

Page 54: ...ect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection As...

Page 55: ...ollow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the...

Page 56: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 56...

Page 57: ...ter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer App...

Page 58: ...up Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup...

Page 59: ...e pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigne...

Page 60: ...printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv...

Page 61: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 61...

Page 62: ...printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connec...

Page 63: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use...

Page 64: ...e using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 65: ...t Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Met...

Page 66: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can...

Page 67: ...n Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct...

Page 68: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned a...

Page 69: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 69...

Page 70: ...ect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Sele...

Page 71: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2...

Page 72: ...eries TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS...

Page 73: ...TR9530 series TS3300 series E3300 series 73...

Page 74: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 74...

Page 75: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 75...

Page 76: ...B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wr...

Page 77: ...for this printer see Supported Media Types 1 Prepare paper 1 Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning t...

Page 78: ...open both paper guides 4 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 5 6 Slide right paper guide D to align with both sides of paper stack 6 Do not slide the paper guides too...

Page 79: ...Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 7 Close feed slot cover C g...

Page 80: ...pears on the LCD 8 If page size and media type on LCD match size and type of paper loaded in rear tray select 8 OK If not select Change to change the settings in accordance with the size and type of t...

Page 81: ...quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function...

Page 82: ...Supported Media Types 1 Prepare paper 1 Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause pa...

Page 83: ...rtrait orientation WITH PRINT SIDE FACING DOWN and place it in 5 center of cassette Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams...

Page 84: ...tack 6 Align paper guide with where it clicks into place 7 Slide right paper guide D to align it with paper stack 7 Do not slide the paper guide too hard against the paper The paper may not be fed pro...

Page 85: ...e settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is d...

Page 86: ...86...

Page 87: ...le flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Page 88: ...INT SIDE FACING UP 5 Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 6 Slide right paper guide D to ali...

Page 89: ...Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently 7 After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the LCD...

Page 90: ...paper output support G 9 Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before print...

Page 91: ...Loading Originals Loading Originals on Platen Supported Originals How to Detach Attach the Document Cover 91...

Page 92: ...following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or...

Page 93: ...3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 93...

Page 94: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by rem...

Page 95: ...document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of...

Page 96: ...96...

Page 97: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 97...

Page 98: ...nt Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For...

Page 99: ...s to the replacement position Important Do not touch the metallic parts or other parts inside the printer 3 Remove the empty FINE cartridge 3 1 Pick up the ink cartridge locking cover to open it 1 2 R...

Page 100: ...operly if you touch them 5 Install the FINE cartridge 5 1 Insert the new FINE cartridge into the FINE cartridge holder 1 The color FINE cartridge should be installed into the left slot and the black F...

Page 101: ...g the scanning unit cover be careful not to get your fingers caught Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action When Error Occurred If...

Page 102: ...a new ink cartridge The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Select Order ink now and press th...

Page 103: ...Checking Ink Status from Your Computer 103...

Page 104: ...s performance Canon printer performs cleaning automatically according to its condition A small amount of ink is consumed when cleaning Does black and white printing use color ink Black and white print...

Page 105: ...aint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print He...

Page 106: ...cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred Fo...

Page 107: ...from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If th...

Page 108: ...Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For macOS Adju...

Page 109: ...repare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Press the OK b...

Page 110: ...ern that is closer to the printed nozzle check pattern on the confirmation 2 screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not requir...

Page 111: ...n the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print h...

Page 112: ...rned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Press the OK button 3 4 Select Maintenance 4 5 Select Cleaning 5 The confirmation screen...

Page 113: ...Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 113...

Page 114: ...in Paper in Cassette 3 Press the OK button 3 4 Select Maintenance 4 5 Select Deep Cleaning 5 The confirmation screen will appear 6 Select Yes 6 The printer starts cleaning the print head deeply Do not...

Page 115: ...If the problem persists replace the FINE cartridge If the problem persists despite replacing the FINE cartridge contact your nearest Canon service center to request a repair 115...

Page 116: ...ccurred You need to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load two sheets of A4 or Letter sized plain paper in cassette 2 Loading Plain Paper in Ca...

Page 117: ...n completion message appears select OK 8 Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Win...

Page 118: ...on 1 2 Load three sheets of A4 or Letter sized plain paper in cassette 2 Loading Plain Paper in Cassette 3 Press the OK button 3 4 Select Maintenance 4 5 Select Print Head Alignment Manual 5 The confi...

Page 119: ...e number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical...

Page 120: ...n press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks 14 Repeat these steps fo...

Page 121: ...fferent choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps for columns O to T 17 18 When completion messa...

Page 122: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 122...

Page 123: ...lect Yes 5 6 Select Rear tray or Cassette to clean the paper feed roller 6 7 Follow the message to remove any paper from the paper source 7 If you clean the paper feed roller of cassette remove any pa...

Page 124: ...11 When the completion message appears select OK 11 If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 124...

Page 125: ...Maintenance 3 4 Select Bottom plate cleaning 4 The confirmation screen will appear 5 Select Yes 5 6 Follow the message to remove any paper from the cassette then press the OK button 6 7 Fold a single...

Page 126: ...with ink perform Bottom Plate Cleaning again 13 When the completion message appears select OK 13 Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is...

Page 127: ...127...

Page 128: ...ur Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and...

Page 129: ...Safety Safety Precautions Regulatory Information WEEE 129...

Page 130: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 131: ...its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location th...

Page 132: ...s and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause th...

Page 133: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 133...

Page 134: ...Norway Iceland and Liechtenstein This symbol indicates that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU and national legislation This pr...

Page 135: ...propri de ce type de d chet risque d avoir des r percussions sur l environnement et la sant humaine du fait de la pr sence de substances potentiellement dangereuses g n ralement associ es aux quipemen...

Page 136: ...es con las autoridades encargadas de los desechos con un sistema de gesti n RAEE autorizado o con el servicio de recogida de basuras dom stico Si desea m s informaci n acerca de la devoluci n y recicl...

Page 137: ...ara a Uni o Europeia e AEE Noruega Isl ndia e Liechtenstein Este s mbolo indica que o produto n o deve ser colocado no lixo dom stico de acordo com a Directiva REEE 2012 19 UE e a legisla o nacional E...

Page 138: ...affald af elektrisk og elektronisk udstyr f r du ved at bes ge www canon europe com weee 2012 19 www canon europe com weee Gjelder kun den europeiske union og E S Norge Island og Liechtenstein Dette s...

Page 139: ...s tietoja s hk ja elektroniikkalaiteromun ker yksest ja kierr tyksest on osoitteessa www canon europe com weee Endast f r Europeiska unionen och EES Norge Island och Liechtenstein Den h r symbolen vis...

Page 140: ...t gy jt ponton Az ilyen jelleg hullad kok a nem megfelel kezel s eset n a benn k tal lhat vesz lyes anyagok r v n rtalmasak lehetnek a k rnyezetre s az emberek eg szs g re Tov bb a term kb l sz rmaz h...

Page 141: ...ie inform cie o mieste recykl cie opotrebovan ch zariaden z skate od miestneho radu radu ivotn ho prostredia zo schv len ho pl nu OEEZ alebo od spolo nosti ktor zais uje likvid ciu komun lneho odpadu...

Page 142: ...as d l elektros ir elektronin je rangoje esan i pavojing med iag gali pakenkti aplinkai ir moni sveikatai Pad dami u tikrinti tinkam io gaminio alinimo tvark kartu prisid site prie veiksmingo gamtos i...

Page 143: ...venite de la echipamentele electrice i electronice EEE M nuirea necorespunz toare a acestor tipuri de de euri poate avea un impact negativ asupra mediului nconjur tor i s n t ii indivizilor din cauza...

Page 144: ...ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u Srbiji Ovaj simbol ozna ava da ovaj proizvod ne sme...

Page 145: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 146: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 147: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 148: ...ipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2...

Page 149: ...9 Attach the protective material to the printer when packing the printer in the box 9 149...

Page 150: ...tion may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in orde...

Page 151: ...wer the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet while the status bar is lit flashing or a screen is displayed in the...

Page 152: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 152...

Page 153: ...Main Components Front View Rear View Inside View Operation Panel 153...

Page 154: ...operation panel can be tilted Operation Panel D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette E Paper Guides Align...

Page 155: ...n the rear tray L Paper Guides Align with both sides of the paper stack M Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guides and close it before printi...

Page 156: ...or Plug in the supplied power cord C Transport Unit Cover Open when removing jammed paper D Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplu...

Page 157: ...ble cartridge that integrates print head and ink tank C Ink Cartridge Locking Cover Secures the installed FINE cartridge D FINE Cartridge Holder Install the FINE cartridge The color FINE cartridge sho...

Page 158: ...s messages menu items and the operational status D and buttons Used to select a setting item These buttons are also used for entering characters Selecting a Menu or Setting Item E Back button Returns...

Page 159: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 159...

Page 160: ...status bar is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The display in the LCD will turn off if the printer is not ope...

Page 161: ...d by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Tur...

Page 162: ...From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 162...

Page 163: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 164: ...cord Unplugging the power cord while the status bar is lit flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON b...

Page 165: ...In a menu screen or settings screen use the button C to select an item or option and then press the OK button B to proceed with the procedure To return to the previous screen press the Back button A E...

Page 166: ...in the standby screen If the icon appears on the LCD it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal st...

Page 167: ...em such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless router Note Wireless Direct is enabled Wi Fi...

Page 168: ...gles through the input modes in the order lowercase uppercase numeric symbols showing the first available character The following shows available characters in each mode Mode Available characters Lowe...

Page 169: ...have been input press the Start button To insert a space Either press the OK button without selecting any character or switch to the symbol mode and then press the button 5 times To delete characters...

Page 170: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 170...

Page 171: ...rinter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operatio...

Page 172: ...e image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The P...

Page 173: ...sed Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Set...

Page 174: ...ings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted...

Page 175: ...ing and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function...

Page 176: ...specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is of...

Page 177: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 178: ...ant Tool is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment...

Page 179: ...check box Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins Moving the slider to the right increases the pause time and moving the slider to t...

Page 180: ...Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed setti...

Page 181: ...he steps to specify Amount of extension as an example 1 Check that printer is turned on 1 2 Press OK button 2 3 Select Device settings 3 4 Select a setting item to adjust 4 The setting screen for the...

Page 182: ...Setting Items on Operation Panel 182...

Page 183: ...s Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Manage...

Page 184: ...compliant device Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderle...

Page 185: ...ngs Items Setting Connection Enabled Enabled disconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA...

Page 186: ...onnect adv Select when you perform settings for Wi Fi manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi...

Page 187: ...XXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters The following settings are available in the Wireless Direct Connect to smartphone Enables to connect the smartphone to...

Page 188: ...e When this setting is enabled the printer icon is displayed on the Network Explorer in Windows Optimize inbound WSD Selecting Enable allows you to receive the WSD printing data faster Timeout setting...

Page 189: ...ng Enable allows you to print via the network with the IPP protocol PictBridge communication Setting items for printing from a PictBridge Wi Fi compliant device Enable disable communication Selecting...

Page 190: ...n the type of original or the state of the document cover forgetting to remove the original may not be detected Status bar settings Change the display of the status bar Advanced mode Enables or disabl...

Page 191: ...glish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian...

Page 192: ...the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Can...

Page 193: ...ult Settings only Sets the settings such as the paper size or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specifie...

Page 194: ...r Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Casse...

Page 195: ...setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registrat...

Page 196: ...utton 2 3 Select Device settings 3 4 Select Other device settings 4 5 Select ECO settings 5 6 Select Energy saving settings 6 7 Specify settings as necessary 7 A Specify the length of time to turn the...

Page 197: ...Select Other device settings 4 5 Select ECO settings 5 6 Select Two sided print settings 6 A confirmation screen will appear when the default setting for copying is set for two sided printing 7 Selec...

Page 198: ...nting is in progress Important When Quiet setting is turned on the operating speed will be slower compared to when it is turned off This function may not be so effective depending on the printer s set...

Page 199: ...d Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If...

Page 200: ...re 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Stor...

Page 201: ...width and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security W...

Page 202: ...12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subjec...

Page 203: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 203...

Page 204: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP11...

Page 205: ...rinter Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page...

Page 206: ...agagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following wei...

Page 207: ...0 sheets A4 Approx 80 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Pa...

Page 208: ...In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper...

Page 209: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 210: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 211: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 211...

Page 212: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 212...

Page 213: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 214: ...printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the setti...

Page 215: ...which print setting you select 6 Select paper source 6 For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can b...

Page 216: ...error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify th...

Page 217: ...aki K or Hagaki type or if the Page size is set to 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the media type or th...

Page 218: ...rinting Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Plus Glossy II Phot...

Page 219: ...e Paper MP 101D Matte Photo Paper Matte Commercially available papers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain...

Page 220: ...2x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm 4 x6 10x15 5 x7 13x18cm 5 x7 13x18 7 x10 18x25cm 7 x10 8 x10 20x25cm 8 x10 L 89x127mm L 89x127mm 2L 127x178mm 5 x7 13x18 Square...

Page 221: ...ds Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Pri...

Page 222: ...Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check...

Page 223: ...Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Co...

Page 224: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is una...

Page 225: ...ated When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note...

Page 226: ...sed for borderless printing is selected the size is automatically changed to the valid page sizes for borderless printing When Borderless is selected the Printer Paper Size Duplex Printing Stapling Si...

Page 227: ...xtension The extension amount decreases as the Amount of Extension slider is moved to the left Important When the amount of extension is decreased an unexpected margin may be produced on the print dep...

Page 228: ...t 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper si...

Page 229: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings...

Page 230: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in...

Page 231: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the P...

Page 232: ...lex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page...

Page 233: ...r stapling side from the list 6 Set the margin width 6 If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup 7 Click OK on the Page Setup tab When you perfo...

Page 234: ...t the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button on the printer to print the opposite s...

Page 235: ...me before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assista...

Page 236: ...DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Youg...

Page 237: ...ssage of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what...

Page 238: ...n the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer M...

Page 239: ...n you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing...

Page 240: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 240...

Page 241: ...rt different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Speci...

Page 242: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 243: ...ton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open...

Page 244: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 244...

Page 245: ...er driver setup window 1 2 Launching the Canon IJ Status Monitor 2 On the Maintenance tab click View Printer Status 3 Display Estimated ink levels 3 Ink status is displayed as an illustration Note The...

Page 246: ...fore printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page...

Page 247: ...box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing ma...

Page 248: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 248...

Page 249: ...iles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were...

Page 250: ...aid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to d...

Page 251: ...elect when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Contrast etc Media Type Selects a type of printing paper Select a media type that matches...

Page 252: ...the source from which paper is supplied Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer the printer automatically determines...

Page 253: ...uick Setup tab Options Opens the Save Commonly Used Settings dialog box Changes the details of printing profile to be saved Save Commonly Used Settings dialog box Select the icons of the printing prof...

Page 254: ...paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows...

Page 255: ...Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Switching the Paper Source to Match the Purpose Setting the Number of Copies and Printing Order 255...

Page 256: ...rt printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified pa...

Page 257: ...ndividual settings such as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box...

Page 258: ...o display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger and mov...

Page 259: ...ital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM...

Page 260: ...ze Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal di...

Page 261: ...ce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box...

Page 262: ...et of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout...

Page 263: ...y be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data...

Page 264: ...number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster increasing the num...

Page 265: ...rints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document become...

Page 266: ...If this happens checking this check box may resolve the problem Important Uncheck this check box under normal circumstances Even when this check box is checked only some of the information in the col...

Page 267: ...arge amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the FINE cartridge to be used from the installed FINE...

Page 268: ...pens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Background first page only Selects whether to print...

Page 269: ...large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open...

Page 270: ...tamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the rotation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unneces...

Page 271: ...p intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intens...

Page 272: ...Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order C...

Page 273: ...e printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be...

Page 274: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 274...

Page 275: ...en immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ...

Page 276: ...ridge for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Disp...

Page 277: ...tailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Di...

Page 278: ...o continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the MP Drivers 2 Take...

Page 279: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 279...

Page 280: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 280...

Page 281: ...splay setting is different between when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting...

Page 282: ...ify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings...

Page 283: ...u load A5 sized paper in the rear tray or in the cassette before you start printing The paper information registration screen is displayed after replacing the paper Register the paper information acco...

Page 284: ...Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprint...

Page 285: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 285...

Page 286: ...tton Select Copy settings to display the desired setting item Setting Items for Copying 5 Use the button to specify the number of copies 5 Note You can specify the number of copies even if you select...

Page 287: ...s the OK button Note The setting currently specified appears in the selected state Some settings cannot be specified in combination with the setting of other setting items or the copy menu The setting...

Page 288: ...ngle Page Note This item appears when A4 or Letter is selected Copy intensity Change the intensity brightness Note If you select Intensity Auto load the original on the platen Enlarge Reduce Select th...

Page 289: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 289...

Page 290: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 291: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 292: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 293: ...Note To set the applications to integrate with see Settings Dialog Box 293...

Page 294: ...ted on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 1 2 Place items on platen 2 Positioning Originals Scannin...

Page 295: ...the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for...

Page 296: ...ose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Fi...

Page 297: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You ca...

Page 298: ...Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is ed...

Page 299: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 300: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 301: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 301...

Page 302: ...m IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main scree...

Page 303: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 304: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 305: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 306: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 306...

Page 307: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 308: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 309: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 310: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 311: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 312: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 313: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 314: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 315: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 316: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 317: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 318: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 319: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 320: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 321: ...tart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the S...

Page 322: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 323: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 323...

Page 324: ...ly Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos...

Page 325: ...rmat Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scan...

Page 326: ...J Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu...

Page 327: ...ltiple model names appear In that case you can select one scanner per model 4 Click OK 4 Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected to...

Page 328: ...n reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or print...

Page 329: ...en Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appe...

Page 330: ...ion Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occ...

Page 331: ...Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Ro...

Page 332: ...t Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network...

Page 333: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 333...

Page 334: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 334...

Page 335: ...eginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status 1 Ar...

Page 336: ...is pressed If icon is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are n...

Page 337: ...Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Se...

Page 338: ...t to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important...

Page 339: ...2 Turn off printer 2 3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 339...

Page 340: ...icon appears by pressing OK button If the icon is not displayed from the setup menu select Device settings LAN settings Wi Fi Advanced mode and then select Enable If the icon is displayed see the foll...

Page 341: ...to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it ma...

Page 342: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 342...

Page 343: ...a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print Scan through Network Cannot Connect to...

Page 344: ...e distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong M...

Page 345: ...are no obstacles between the printer and the wireless router Cannot Connect to a Printer through Wireless Direct Check1 Check printer settings Select Device settings LAN settings Wireless Direct Adva...

Page 346: ...sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless ro...

Page 347: ...WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your...

Page 348: ...word generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on scree...

Page 349: ...ce Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Com...

Page 350: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 351: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 351...

Page 352: ...ing information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instr...

Page 353: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 354: ...ation To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the LCD LAN settings Print the network settings...

Page 355: ...the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup...

Page 356: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 356...

Page 357: ...ower is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to upda...

Page 358: ...e not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless...

Page 359: ...blet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instru...

Page 360: ...nter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more tha...

Page 361: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 361...

Page 362: ...ected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to...

Page 363: ...For Windows Deleting the Undesired Print Job For macOS Deleting the Undesired Print Job Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are us...

Page 364: ...ptions dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Preventio...

Page 365: ...ge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it c...

Page 366: ...ad deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print he...

Page 367: ...ing orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load onl...

Page 368: ...t slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Pape...

Page 369: ...See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 369...

Page 370: ...ed paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Ite...

Page 371: ...w See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is S...

Page 372: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 372...

Page 373: ...cing a FINE Cartridge Check3 Is the FINE cartridge installed properly Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you...

Page 374: ...rint head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the p...

Page 375: ...heck7 Make sure original is properly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by...

Page 376: ...ead again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the...

Page 377: ...e tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the s...

Page 378: ...sults are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment man...

Page 379: ...en using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 380: ...ward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasi...

Page 381: ...setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightn...

Page 382: ...scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 3 4 Drag Ink Dr...

Page 383: ...out Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary t...

Page 384: ...printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On f...

Page 385: ...trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 386: ...ngs Printout Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printin...

Page 387: ...ults Are Unsatisfactory Check2 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check p...

Page 388: ...deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print...

Page 389: ...Scanning Problems Windows Scanning Problems 389...

Page 390: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 390...

Page 391: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 392: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 393: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 393...

Page 394: ...connected to printer and then turn on again The Power Cord Connector is slightly diagonal Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does...

Page 395: ...ings and press the OK button 4 5 Select ECO settings and press the OK button 5 6 Select Energy saving settings and press the OK button 6 7 Select Auto power off and press the OK button 7 8 Select Neve...

Page 396: ...5 Select OK on the displayed screen 5 The setting to shut off the power automatically is disabled Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 396...

Page 397: ...speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub s...

Page 398: ...orientation and insertion angle of the Type B connector and connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check3 Make...

Page 399: ...on repeatedly until the HOME screen is displayed 1 2 Press OK button on HOME screen 2 3 Press button 3 times and press OK button 3 4 Press button 6 times and press OK button 4 5 Use button to select l...

Page 400: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 400...

Page 401: ...g operations to install the MP Drivers 1 Open screen to uninstall MP Drivers 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there...

Page 402: ...for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note...

Page 403: ...Errors and Messages When Error Occurred Message Support Code Appears 403...

Page 404: ...errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support...

Page 405: ...For details on how to resolve errors without Support Codes see Message Support Code Appears 405...

Page 406: ...not turned off correctly the last time Press when turning power off The printer may have been unplugged while the power was still on Press the printer s OK button to cancel the error See Unplugging t...

Page 407: ...r network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Che...

Page 408: ...Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following t...

Page 409: ...upport Code Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1300 1303 1304 1309 1310 1313 1401 1403 1430 1485 15A1 15A2 1650 1651 1682 1684 1686 1687 1688 168D 1702 1703 1704...

Page 410: ...900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 Note For information o...

Page 411: ...at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer...

Page 412: ...n to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Pa...

Page 413: ...sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service cent...

Page 414: ...d the paper output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in...

Page 415: ...output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly 2 Load...

Page 416: ...nding on where the paper is jammed decide on the countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the mea...

Page 417: ...you turn off the printer 1 Turn off the printer and unplug it 1 2 Open scanning unit cover 2 Important Do not touch clear film A and white belt B If you soil or scratch this part by touching it with p...

Page 418: ...4 Hold jammed paper firmly in both hands 4 If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 5 418...

Page 419: ...unit cover gently 7 To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on 8 All jobs in the print queue are canceled Redo the pr...

Page 420: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 420...

Page 421: ...to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 1 2 Rotate printer so that rear side of printer faces t...

Page 422: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover 1 Lift up...

Page 423: ...r parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised lower them toward you 4 5 Attach transport unit cover 5 Insert the transport unit cover slowly all the way into...

Page 424: ...6 Attach rear cover 6 Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 424...

Page 425: ...in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact...

Page 426: ...he corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover A...

Page 427: ...A5 or B5 size plain paper Align the paper guides of the cassette with the edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel pri...

Page 428: ...aper align the paper guides of the cassette with the edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do...

Page 429: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 429...

Page 430: ...installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing pre...

Page 431: ...INE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the prob...

Page 432: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 433: ...zed What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cance...

Page 434: ...o the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement Status Print the network setti...

Page 435: ...ridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to...

Page 436: ...you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Pl...

Page 437: ...cartridge locking cover and then remove the FINE cartridge Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Press down the ink cartridge lock...

Page 438: ...e printer s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabl...

Page 439: ...e scanning unit cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and...

Page 440: ...copying make the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Se...

Page 441: ...the cassette the paper information is automatically registered in the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the...

Page 442: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 443: ...atch either the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is...

Page 444: ...er changing the paper if the paper information registration screen appears register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media...

Page 445: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 446: ...copying make the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Se...

Page 447: ...r information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be load...

Page 448: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 449: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 449...

Page 450: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 451: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 452: ...ment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A or white belt B If you soil or scratch this part by touching it with paper or your hand...

Page 453: ...or has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center t...

Page 454: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 455: ...ed remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the prob...

Page 456: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

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