Canon imageRUNNER ADVANCE C3330 Series, Troubleshooting Manual, Page: 62 / 200

Faulty Feeding
Copier Color | iR-ADV C3330/C3325/C3320 Series |
Misalignment of the delivered stack due to the use of curled paper
that was curled after having been left in a high humidity
environment
[Symptom]
If the paper that had been left in a high humidity environment is used, misalignment of the stack of paper may occur because of
the curled sheet.
[Cause]
The moisture contained in the paper that had been left in a high humidity environment is lost rapidly after the same paper passes
through the fixing assembly. Therefore this paper may be curled severely.
The curled sheet [a] is pushed out by the following sheet [b], and this forms the aforementioned symptom.
[Service work]
[Reference]
Improving a state of preservation of paper may be effective in resolving a trouble in some cases.
Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding
direct sunlight.
Choose and perform between the below a) and b).
a) Use the device after turning the dehumidification switch on.
The cassette heater is turned on and prevents the paper from absorbing moisture.
b) Change the fixing temperature control temperature.
b-1) Identify the paper type with which the symptom occurs and change the setting value of the appropriate location from Service
Mode > Mode List > COPIER > "Option" to "-1".
-Thin paper (52 to 63 gsm): IMG-FIX > Change " TMP-TBL5".
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