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Canon imageRUNNER ADVANCE C3330 Series, Troubleshooting Manual, Page: 43 / 200

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Canon imageRUNNER ADVANCE C3330 Series Troubleshooting Manual Download Page 43

Copier Color | iR-ADV C3330/C3325/C3320 Series |

The marks caused by friction on the second side of the paper of
duplex printing

[Symptom]

In case of duplex printing, the marks caused by friction of image [a] / [b] on the front /rear side edge of the second side of paper
may appear.
The arrow [c] indicates the direction of feeding.
This symptom is likely to occur with a paper has been left in a high humidity environment.

[Cause]

If the paper is curled largely after the fixing for the first side, the behavior of the second side of the paper goes unstable between
the secondary transfer assembly and the fixing nip, and the paper can be twisted or forming an inverted curl while being fed.
If the unfixed portion of the twisted/inverted curled sheet friction on the fixing film, the aforementioned symptom occurs.

[Service work]

[Reference]
Improving a state of preservation of paper may be effective in resolving a trouble in some cases.
Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding
direct sunlight.

1) If the device is used in a high humidity environment, turn the dehumidifier switch ON.
The cassette heater is turned on and prevents the paper from absorbing moisture.

2) Identify the paper type with which the symptom occurs and change the setting value of the appropriate location from Service
Mode > Mode List > COPIER > "Option" to "-1".
-Plain paper 1 (64 to 75 gsm): CUSTOM > Change "TMP-TBL".
-Plain paper 2 (76 to 90 gsm): IMG-FIX > Change "TMP-TBL7".

38

Summary of Contents for imageRUNNER ADVANCE C3330 Series

Page 1: ...Trouble Shooting Guide imageRUNNER ADVANCE C3330 Series August 2017 OIP Field Quality Assurance Div ...

Page 2: ...ries Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc Additional case s Noise an abnormal noise from meshing failure of tooth toner soiling inside the machine stained images due to disengagement between gears in the waste toner drive assembly Trouble Shooting Guide will be issued in the future when we have a new issue FAQ ...

Page 3: ...veloping Unit sheet 32 Coarse image from the leading edge to about 70mm from the trailing edge of paper 35 Image blanking on the leading edge of sheet with heavy paper under a low temperature environment 36 The marks caused by friction on the second side of the paper of duplex printing 38 Uneven density at 15 5mm intervals 40 Density level difference due to the image Fogging of yellow solid image ...

Page 4: ...l noise the display of the message Close the upper right cover of the drawer may occur due to the disconnection of the connector 103 The waste toner gear holder comes off due to the contact during setting the yellow developing assembly 104 Abnormal noises toner leaking from the ITB cleaning unit due to coming off of waste toner gear holder 107 Noise of tooth jump from the main drive assembly and b...

Page 5: ...n the paddle drive assembly Inner Finisher G1 162 E280 0002 E302 0001 due to the disconnection of flat cable in the inside scanner of main body 172 E302 0001 due to soiling on the mirror in the scanner unit 176 Points to note when replacing timing belt set of the operation tray assembly Staple Booklet Finisher C1 J1 M1 T1 U1 180 Specifications Related 187 Set the paper guide indicated by arrows ag...

Page 6: ...ischarged in this space polarity of toner on ITB changes and the toner will not be transferred onto the paper This results in the above mentioned symptom This symptom is likely to occur when a rigid and thick coated paper is used under a low humidity environment where the set value of the secondary transfer voltage is high Service work Choose and perform among the below a b and c according to the ...

Page 7: ...ode List COPIER Adjust HV TR and change the setting value of TR DUP1 If the symptom occurs in 1 sided mode change the value to 41 If the symptom occurs on the second side in auto 2 sided mode change the value to 42 If the symptom occurs on the second side in multi purpose tray 2 sided mode change the value to 43 The range of setting is from 11 to 43 11 by default c 2 Go to Service mode Level 2 Mod...

Page 8: ...ironment after outputting the 1st side of the postcard absorbed water from the air makes surface resistance of the postcard low If 2nd Side of 2 Side page is selected under the low surface resistance condition the 2nd side receives too much current during secondary transfer This suppresses toner transfers to the paper resulting in the symptom Service work 2nd Side of 2 Side page should not be set ...

Page 9: ...on on heavy paper where the density is greater than the density of a halftone The arrow b indicates the direction of feeding Cause The symptom occurs if dust or foreign matter is adhered to the rib of the Upper Separation Guide a in the Fixing Unit Service work 1 Open the Right Door hold the light blue grips 1 and remove the Fixing Unit 2 2 Open the Lower Separation Guide a 4 ...

Page 10: ... of the Upper Separation Guide a using lint free paper moistened with alcohol 4 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 5 ...

Page 11: ...des a within the area between the paper pickup assembly and the secondary transfer assembly the lubricant would be scraped off with the leading edge of paper when paper is passed through and would move onto the ITB in the secondary transfer assembly It becomes hard to transfer toner onto paper at the spots where carries lubricant on the surface of the ITB hence the aforementioned symptom occurs Se...

Page 12: ...s not occur any more If the improvement of the symptom is not sufficient a couple of implementations of Procedure 1 are required 3 Print out full page halftone image on 3 sheets of A3 or 11x17 6 sheets with A4 or LTR or more and confirm if the symptom does not occur any more If the symptom does not improve check other causes 7 ...

Page 13: ...dure shown in the UI screen Reference The following shows recommended paper for Japan USA and Europe JPN CS680 68g Nippon Paper USA Canon Multipurpose 20lb 75g Domtar EUR Oce Red Label 80 80g Mondi Business Paper 2 Output the test sheet CA 1 in A3 full color 3 Check the color difference of gray between the front side a and rear side b in the output image Case A Blue is brighter in a than in b Case...

Page 14: ...cations of the number 6 5 4 In case E select Fine Adjust of Magenta and enter 35 into 3 locations of the number 6 5 4 In case F select Fine Adjust of Yellow and enter 35 into 3 locations of the number 6 5 4 Reference The below figure shows the positional relation between the test sheet CA 1 and the numbers corresponding to the Output Test Page image of uneven density correction 6 Check the entered...

Page 15: ...color and confirm the symptom does not occur any more If the symptom does not improve then revert all the parameters to 0 and try to check again the steps from 2 to 7 If the symptom persists even after the above then revert all the parameters to 0 and check other causes 9 Go to Settings Registration Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation and execute Full Adjust following...

Page 16: ...irst side is passed and then the moisture beads of the guide assembly attach onto the second side of the reversed media This is how the aforementioned symptom occurs The following figure A shows a device connected with a 3 Way Unit and B without the said unit Service work Choose and perform between the below a and b a Prevent the symptom by having the operator change the setting a 1 Go to Service ...

Page 17: ...e assembly having moisture beads attached on it When a 3 Way Unit is not installed the fixing assembly is rotated for the predetermined duration before let the media passes through not to allow moisture beads attach onto the guide assembly Caution When a 3 Way Unit is installed the path after fixing the first side in double sided mode is changed therefore the productivity with the sizes of the A4 ...

Page 18: ...tage Especially when the 2nd Side has high density image the symptom is easy to occur Service work Reference Improving a state of preservation of paper may be effective in resolving a trouble in some cases Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding direct sunlight 1 Increase the secondary transfer voltage by indivi...

Page 19: ...y 1 changes the secondary transfer voltage 30V Caution Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed 6 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve sufficiently reduce the setting value in the step 5 by 5 at a time up to 30 until the symptom improves enough 14 ...

Page 20: ...fter movement of a machine if there is any change in levelness of the floor Color displacement occurs or Margin displacement occurs on the leading edge left edge Service work 1 Select Settings Registration Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation 1 and then press the Full Adjust button 2 2 Select a paper source of the paper type that needs to undergo the correction and pre...

Page 21: ... to Adjustment Pickup Feed System Image position adjustment described in Service manual 6 Output the image having shown the symptom and check that the symptom does not occur Caution When the host machine has to be moved to another place after installation carry it out referring to Installation When moving the host machine to another place after installation execute the operation shown below in Ser...

Page 22: ...mm of the drum with solid white portion a deep colored ghost image 2 occurred in some instances This symptom is less likely to occur when the background has no image B or is in high density C The arrow D indicates the direction of feeding Cause When paper is being fed voltage is applied to the primary transfer roller Thus current flows from the primary transfer roller to the drum The portion on th...

Page 23: ...and change the setting value of the appropriate location from Service Mode Lv2 Mode List COPIER Adjust EXP LED to 100 If the symptom occurs with paper of 105gsm or less change the 4 parameters PR EXP Y PR EXP M PR EXP C PR EXP K If the symptom occurs with paper of 106gsm or more change the 4 parameters PR EXPY2 PR EXPM2 PR EXPC2 PR EXPK2 The range of setting is from 100 to 100 0 by default Raising...

Page 24: ...arging Roller Drum Unit c 35mm Cleaning Roller Drum Unit d 792mm ITB Intermediate Transfer Belt FL0 0222 e 50mm Primary Transfer Roller FE3 0986 f 46mm Secondary Transfer Inner Roller FL0 0859 g 62mm Secondary transfer outer Roller FE3 4783 h 38mm ROLLER SECONDARY TRANSFER FR FE3 0978 i 31mm 15 5mm Developing Cylinder FM1 B264 DEVELOPING ASSEMBLY Y FM1 B265 DEVELOPING ASSEMBLY M FM1 B266 DEVELOPIN...

Page 25: ...2 sheets e When the interval is 50 mm pitch check Primary Transfer Roller e FE3 0986 f When the interval is 46 mm pitch check Secondary Transfer Inner Roller f FL0 0895 g When the interval is 62 mm pitch check Secondary Transfer Outer Roller g FE3 4783 h When the interval is 38 mm pitch check Secondary Transfer FR Roller h FE3 0978 i When the interval is 31 mm or 15 5 mm pitch check Developing Cyl...

Page 26: ...nterval is 44 mm pitch check Vertical Path Roller l 1 FL0 1834 or Driven Roller Roller l 2 FC0 7610 Note If the failure occurs only for any color of Y M C B check Primary Charging Roller of the Drum unit m When the interval is 2 2 mm pitch check 36T Gear FU2 1372 driving Fixing Pressure Roller 21 ...

Page 27: ...ass though the front side than the rear side Consequently the image of front side is reduced a When the height of the front side is higher paper is easy to pass though the front side than the rear side Consequently the image of front side is expanded b Service work Perform Fixing alignment adjustment to align the height of the front side and the rear side of the Developing Assembly 1 Open the Righ...

Page 28: ... mode the Primary Transfer Roller will not be disengaged When removing the Drum Unit Bk be sure to do so after returning the machine to a standby state Since there is a risk of damaging the Photosensitive Drum do not touch the surface Be sure to block light to the removed Drum Unit using paper otherwise it will be exposed to light 5 Remove the Control Panel Lower Cover 1 2 Screws 2 2 Claws 3 6 Rem...

Page 29: ...7 Pull out the cassette 1 and open the Cassette Side Cover 2 2 Screws 3 8 Remove the connector 1 of the Front Fan 9 Open the Front Fan 1 and remove the connector 2 2 Screws 3 1 Claw 4 24 ...

Page 30: ...e mounting holes 4 to perform Fixing alignment adjustment When the image of the front side is reduced a move up the adjusting plate A and the adjusting plate B by the same scales When the image of the front side is expanded b move down the adjusting plate A and the adjusting plate B by the same scales 25 ...

Page 31: ...2 Reassemble the parts in reverse order from the step 10 to 1 13 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 26 ...

Page 32: ... scrambled Consequently the marks caused by friction appear If the paper having curled edge enters the fixing Nip it causes Wrinkles on the page Service work 1 Set Service Mode Mode List COPIER Option IMG FIX TMP TBL5 to 2 The range of setting is from 2 to 2 0 by default By changing the setting value the setting temperature during passing Thin paper 52 to 63gsm falls 2 Set Service Mode Mode List C...

Page 33: ...1 Open the Right Door and lift up the Right Door 1 slide the Right Door Guide Left 2 and Right Door Guide Right 3 in the direction in the figure below to fully open it 6 2 Grasp the light blue handle 1 and remove the Fixing Unit 2 6 3 Open the Front Door and remove the Front Door 1 while lifting it up slightly and pushing the claw 2 1 Claw 2 2 Bosses 3 6 4 Remove the Drum Unit Bk Caution If you pe...

Page 34: ...se it will be exposed to light 6 5 Remove the Control Panel Lower Cover 1 2 Screws 2 2 Claws 3 6 6 Remove the Delivery Outlet Side Cover 1 1 Screw 2 6 7 Pull out the cassette 1 and open the Cassette Side Cover 2 2 Screws 3 6 8 Remove the connector 1 of the Front Fan 29 ...

Page 35: ...e mounting holes 4 to perform Fixing alignment adjustment If the symptom has occurred at the front side move down the adjusting plate A and the adjusting plate B by the same scales If the symptom has occurred at the rear side move up the adjusting plate A and the adjusting plate B by the same scales Caution By changing the setting value the failure of Image Position may occur 30 ...

Page 36: ...2 Reassemble the parts in reverse order from the step 6 10 to 6 1 7 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 31 ...

Page 37: ...icates the direction of feeding Cause If fluffy foreign matter is adhered to the laser exposure path which is located between the Laser Scanner Unit and the Developing Unit or if the Developing Unit sheet is wavy the laser light is blocked and a latent image cannot be formed As a result the symptom occurs Service work 1 Open the Front Cover of the machine and open the Drum Unit Retaining Cover 1 o...

Page 38: ...oved Drum Unit using paper otherwise it will be exposed to light 3 Remove the screw 1 4 Pull out the Developing Unit 1 up to the position a Disconnect the connector 2 and put it in the groove 3 for the cover Pull out the Developing Unit while lifting it 5 Check the surroundings of the Developing Unit If fluffy foreign matter is adhered around the Developing Unit sleeve a remove the foreign matter ...

Page 39: ...ght passes through under the Developing Unit remove the foreign matter 6 Install the parts by reversing the procedure from step 4 7 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 34 ...

Page 40: ...condary transfer roller the toner image on ITB is deranged and the above mentioned symptom occurs Under high temperature and high humidity environment if the speed of the registration roller is higher than that of the secondary transfer roller and the paper is fed in a sort of pushing manner the behavior of the paper becomes unstable and likely to have the symptom Service work 1 Go to Service mode...

Page 41: ...midity environment where the set value of the secondary transfer voltage is high Service work Choose and perform among the below a b and c according to the conditions under which the customer is operating a Widen the leading edge margin of the sheet a 1 Increase the setting value of Service mode Mode List COPIER Adjust BLANK BLANK T Change of the adjustment value by 1 increases the leading edge ma...

Page 42: ...Service mode Level 2 Mode List COPIER Adjust HV TR and change the setting value of TR ENV1 If the issue occurs in a low humidity environment under 6 11g m3 make sure that the value is set to 1 If the issue occurs in a normal humidity environment from 6 12 to 15 68g m3 make sure that the value is set to 2 If the issue occurs in a high humidity environment over 15 69g m3 make sure that the value is ...

Page 43: ...nverted curl while being fed If the unfixed portion of the twisted inverted curled sheet friction on the fixing film the aforementioned symptom occurs Service work Reference Improving a state of preservation of paper may be effective in resolving a trouble in some cases Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding di...

Page 44: ... 52 to 63 gsm handle the issue by referring to FAQ The marks caused by friction Wrinkles on the second side of the paper of duplex printing due to using thin paper 3 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve sufficiently then change the setting value in the step 2 to 2 Caution Change of the setting lowers the fixing control ...

Page 45: ...e the setting value of ADJ VPPN to 1 The range of setting is from 1 to 4 0 by default Increment the developing AC bias by 100V by changing the parameter CAUTION Increment of the parameter may generate image fogging ring marks and uneven density at 15 5mm on a halftone image 2 Output the image having shown the symptom and check that the symptom does not occur If the improvement of the symptom is no...

Page 46: ...B like a solid image on ITB the toner becomes a resistance and it is difficult for electrical current to flow from Primary Transfer Roller to the drum Therefore solid image has more residual potential and the amount of image Fogging on the drum after transferring increase Where there is no paper between papers has less residual potential it makes difference of amount of image Fogging on the drum T...

Page 47: ...2 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 42 ...

Page 48: ...ntime of 15 minutes or more for every 1 000 sheets production subsides the generation of the symptom Explain to the customer as a effective measure to improve the trouble 1 Identify the color with which the symptom occurs and change the setting value of the appropriate location from Service Mode Lv2 Mode List COPIER Adjust DENS to 2 If the symptom occurs with yellow change the 2 points HLMT PTY an...

Page 49: ...blade c and attach to primary charging roller b If the remaining toner attaches to primary charging roller an abnormal discharge may occur from the primary charging roller to the drum The symptom tends to occur more when meeting both conditions below Internal temperature of machine increased after continuous printing in high temperature high humidity environment An amount of remaining toner attach...

Page 50: ...and check that the symptom does not occur If the improvement of the symptom is not sufficient a couple of implementations of Procedure 1 are required 3 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 45 ...

Page 51: ...rrection and press OK According to the message appearing on the screen output a test print and scan it and perform Full Adjust Reference The following shows recommended paper for Japan USA and Europe JPN CS680 68g Nippon Paper USA Canon Multipurpose 20lb 75g Domtar EUR Oce Red Label 80 80g Mondi Business Paper 4 Output the image having shown the symptom and check that the symptom does not occur If...

Page 52: ... set to OFF Density Fine Adjust is available 9 Select a density range 1 in which the symptom has occurred Then press the Dark button 2 Finely adjust the density according to the customer need 10 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 47 ...

Page 53: ...ch the image control on the machine a thin fine line appears If HT image data a of regularly arranged small dots is used a white line appears in a halftone image due to inconsistency with the image control Service work 1 Change the printer driver setting Finishing Tab Advanced Settings Special Smoothing Mode Changing the setting changes the image control on the machine Depending on an occurring sy...

Page 54: ... white line appears change Special Smoothing Mode to either Mode 5 or Mode 6 2 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 49 ...

Page 55: ...ing procedure may somewhat increase the black toner consumption Changing the setting value in the following procedure may somewhat increase the black density of the photographic toned image f Reference The following is the correspondence table of each setting and image 1 Check if Service Mode Mode List COPIER Option IMG MCON PSCL TBL is set to 1 If this parameter is set to 0 change to 1 and perfor...

Page 56: ...rk is completed 8 Choose and perform between the below A and B for each output image For print output go to the step A For copy output go to the step B A Referring to the correspondence table determine where to change from among A 1 to A 6 for the image used in the user s print out and change as needed then go to the step 9 A 1 Change Special Fine Line Processing A 1 1 From the printer driver go t...

Page 57: ... 1 in which the symptom has occurred Then press the Dark button 2 A 4 Change the Resolution A 4 1 Select Settings Registration Function Settings Printer Printer Settings Custom Settings Print Quality Resolution 1 and change to 1200 dpi Caution With this setting the setting change of Advanced Smoothing does not work Reference If the setting is set from each PC from the printer driver Quality Advanc...

Page 58: ...tting is set from each PC from the printer driver Quality Advanced Settings Advanced Smoothing is changeable to Level 3 B Referring to the correspondence table determine where to change from among B 1 to B 3 for the image used in the user s print out and change as needed then go to the step 9 B 1 Change the Density Fine Adjust B 1 1 Select Settings Registration Function Settings Printer Printer Se...

Page 59: ...and press High 2 Caution Change of the setting may cause interference fringe Moire with originals such as photos B 3 Scan the original in Text mode B 3 1 From the copy screen select and change Original Type 1 to Text and press OK 9 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve then check other factors 54 ...

Page 60: ... scanned at ADF in the original feed direction a the print outcome may look like the image B in rare cases where the opening between lines is smeared This symptom does not occur when the original is scanned on the copyboard Cause Dust detection correction control refers to pixel of the surrounding area when making correction In this case the control operates based on the fine lines resulting in th...

Page 61: ...with its sealing opened and had been left under a high humidity environment is installed to the device and used Service work When the aforementioned symptom has occurred execute the following Clean Condensation mode This cleaning mode was added from the DC CON Ver 12 02 onward This mode removes the dew condensation attached on the surface of the drum 1 Confirm if the version of the DC CON is Ver 1...

Page 62: ... out by the following sheet b and this forms the aforementioned symptom Service work Reference Improving a state of preservation of paper may be effective in resolving a trouble in some cases Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding direct sunlight Choose and perform between the below a and b a Use the device aft...

Page 63: ...us so that the curl is reduced b 2 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve sufficiently then change the setting value in the step b 1 to 2 Caution Change of the setting lowers the fixing control temperature and poor fixing may occur b 3 Output the image having shown the symptom and check that the symptom does not occur If ...

Page 64: ... value of the appropriate location from Service Mode Mode List COPIER Option to 1 Thin paper 52 to 63 gsm IMG FIX Change TMP TBL5 Plain paper 1 64 to 75 gsm CUSTOM Change TMP TBL Plain paper 2 76 to 90 gsm IMG FIX Change TMP TBL7 Recycled paper 1 64 to 75 gsm IMG FIX Change TMP TB11 Recycled paper 2 76 to 90 gsm IMG FIX Change TMP TB13 The range of setting is from 2 to 2 0 by default Change of the...

Page 65: ...ork In case the above symptom occurs replace the document size label 1 with a new type document size label Remove the old document size label and affix the new one Caution Affix the document size label aligning the label with the front side of the rib a Service part No Part number Description 1 Old FE3 0467 000 LABEL DOCUMENT SIZE New FE8 2837 000 LABEL DOCUMENT SIZE 2 Old FE3 0468 000 LABEL DOCUM...

Page 66: ... EUR 230V QTS09574 iR ADV C3320i EUR 230V QTT09411 iR ADV C3330 KR 220V QUJ00838 iR ADV C3325 KR 220V QUK02998 iR ADV C3320 KR 220V QUL01687 iR ADV C3330 TW 120V QUM00501 iR ADV C3325 TW 120V QUN00501 iR ADV C3320 TW 120V QUP00501 DADF AQ1 INCH AB QUR07275 DADF AQ1 A QUS00526 61 ...

Page 67: ...ioned symptom Service work When the above mentioned symptom has occurred adjust the width of the aligning plate following the procedure below 1 Select the paper to be set in the processing tray unit from Service Mode In case of A4 size Service mode SORTER ADJUST INF ALG1 In case of LTR size Service mode SORTER ADJUST INF ALG2 Note The paper size used for the width adjustment of the alignment plate...

Page 68: ... delivery side 4 Enter the gap value measured in the above step 3 in the calculation formula below enter the calculated adjusted value a and press OK b Adjusted value gap mm x 10 50 Note Correspondence table of measured gap value and adjusted value Gap mm measured value adjusted value 2 0 30 2 5 25 3 0 20 3 5 15 4 0 10 4 5 5 5 0 0 63 ...

Page 69: ...5 Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more 64 ...

Page 70: ...detects paper size and whether paper is loaded in the cassette or not If any connector of the following cassettes is disconnected the size detection switch will not be turned on even when the cassette is inserted and the device regards it as the cassette is not inserted and displays the message Load paper Cassette 1 J1222 of Cassette 1 Size Switch a Cassette 2 J1221 of Cassette 2 size switch A b C...

Page 71: ...ayed to the cassette 1 check J1222 of the cassette 1 size switch b If Load paper is displayed to the cassette 2 check J1221 of the cassette 2 size switch A c If Load paper is displayed to the cassette 3 c 1 Check J1136 of the cassette 3 size switch A c 2 Check J603 of Deck driver PCB d If Load paper is displayed to the cassette 4 check J1139 of the cassette 4 size switch A 2 Start the main body an...

Page 72: ...mage becomes darker and the dark part is wrongly detected as dust That results in the above symptom Service work 1 Check whether the rear left side a and front left side b document glass spacers are in close contact with the document glass when the ADF is closed Cut a sheet of plain paper with a weight of around 80gsm to make a paper slip with a width of 45 mm then use it to check the height a Che...

Page 73: ...r in the direction of the arrow to check that slight resistance is felt 2 Adjust the height with the left hinge height adjusting screw b When the front left side of ADF does not come in contact with the document glass turn the adjusting screw clockwise When the rear left side or the both side of ADF do not come in contact with the document glass turn the adjusting screw counterclockwise Caution Lo...

Page 74: ...ight with the right hinge height adjusting screw b Turning the adjusting screw clockwise reduces the front right side height of ADF Turning the adjusting screw counterclockwise increases the front right side height of ADF Caution Loosen the lock nut a before adjustment and tighten it after adjustment 5 Check adjust the heights of left and right hinges again 6 Scan the original from ADF and check t...

Page 75: ...ate does not shift to No original Consequently the above mentioned symptom occurs because the device tries to feed the original from the ADF to copy while the original is placed on the copy board The symptom will occur again and again when you try to copy as long as the control information of booting reader ADF is left Reference Please open the ADF vertically after displaying COPY on the UI The oc...

Page 76: ... When the main power can be turned OFF execute the following step B 1 Close the ADF and then turn OFF ON the main power Caution Do not open the ADF vertically until COPY is displayed on the UI screen 71 ...

Page 77: ...en the waste toner container and the rib that prevents attaching the waste toner container other way round When the gap is too narrow the claw of the waste toner assembly cover 2 comes in contact with the waste toner container and its rib this makes difficult to open the cover and ends in the above mentioned symptom Service work 1 Remove the packing tape affixed at the left side of the main body o...

Page 78: ...drive assembly Service work Follow the steps below when removing the main drive assembly Coupling set FM1 M652 000 is newly set up as service part It consists of the following components Coupling 1 Compression spring 2 1 Move the main drive assembly in a horizontal direction 10mm 15mm so that the primary transfer roller drive coupling can be removed from the main body 2 Remove the main drive assem...

Page 79: ...s up and down smoothly B Note There are thick claw a and thin claw b on the gear and there are thick groove c and thin groove d on the primary transfer roller drive coupling When attaching the primary transfer roller drive coupling to the gear insert the thick claw a into the thick groove c and thin claw b into the thin groove d 74 ...

Page 80: ...ler the paper cassette interferes with the pick up roller causing the pick up roller to interfere with the idler gear resulting in the above symptom Service work When installing a pick up roller be sure that the pick up roller shaft sticks out of the pick up roller a Fig A the pick up roller is properly installed Fig B the pick up roller is improperly installed The two securing nails are not prope...

Page 81: ...ng off of waste toner gear holder may occur The following are the measures for this matter Service work Check if the waste toner gear holder is fixed firmly when a defective ITB cleaning unit is replaced with new one If the holder comes off attach it to the proper position again Fig A shows the normal state of waste toner gear holder and Fig B shows the coming off state of waste toner gear holder ...

Page 82: ...ner with a new type WT 202 FM1 A606 030 Service parts No Part Number Description 1 Old FM1 A606 020 CONTAINER WASTE TONER WT 202 New FM1 A606 030 CONTAINER WASTE TONER WT 202 Countermeasure cut in serial numbers in factory Model Serial number iR ADV C3330 AS 230V QTZ02079 iR ADV C3325 AS 230V QUB01173 iR ADV C3320 AS 230V QUC02780 iR ADV C3330 CN 220V QUE00822 iR ADV C3325 CN 220V QUF00958 iR ADV ...

Page 83: ...iR ADV C3325i US 120V QTW07191 78 ...

Page 84: ...20 and replace 4 Reassemble the step 1 in reverse order Service parts No Part Number Description 1 Old FE3 2476 010 COVER LOWER New FE3 2476 020 COVER LOWER Countermeasure cut in serial numbers in factory Model Serial number iR ADV C3330 AS 230V QTZ02072 iR ADV C3325 AS 230V QUB01173 iR ADV C3320 AS 230V QUC02775 iR ADV C3330 CN 220V QUE00822 iR ADV C3325 CN 220V QUF00958 iR ADV C3320 CN 220V QUG0...

Page 85: ...iR ADV C3325i US 120V QTW07191 iR ADV C3330i US 120V G QTX00507 80 ...

Page 86: ...pier Color iR ADV C7280 C7270 C7260 Series Copier Color iR ADV C9075PRO C9070PRO C9065PRO C9060PRO Series Copier Color iR ADV C9280 PRO C9270 PRO Series Safety cover coming off of Tray 1 due to the safety cover being pressed hard to the rear side or downward Saddle Staple Booklet Finisher Symptom On the main bodies earlier than the following countermeasure cut in serial numbers in factory the safe...

Page 87: ...For Finisher AA1 Saddle finisher AA2 Staple Booklet finisher B1 L1 T1 2 For Staple Booklet finisher C1 J1 U1 1 For Finisher AA1 Saddle finisher AA2 Staple Booklet finisher B1 L1 T1 1 1 Open the front door 1 and remove the clip 2 1 2 Lift the front door 1 to remove Left figure is Booklet Finisher Right figure is Staple Finisher 1 3 Remove two screws 1 and open the escape door 2 82 ...

Page 88: ...s 1 and remove the escape tray cover 2 1 5 Tray 1 1 below the grate shaped upper guide 2 For how the tray is moved see the steps under Removing the Tray 1 1 6 Remove five screws 3 and remove the grate shaped upper guide 2 83 ...

Page 89: ...down to attach it you need to push the tray liftmotor gear 1 to the front using a screwdriver or the like to release the clutch However when the clutch is released the tray 2 drops by its ownweight Be sure to hold the tray with your hand when releasing the clutch 84 ...

Page 90: ...1 8 Remove 4 screws 1 on the Tray 1 1 9 Remove 5 screws 1 on the undersurface of the Tray 1 85 ...

Page 91: ...1 10 Detach the Tray cover upper 1 1 11 Check the safety cover to retune the come off parts to the original position 86 ...

Page 92: ...t switch 2 If it is located different position the Tray 1 closing detect switch 2 does not work correctly 1 12 Reassemble the removed parts in reverse order from step 1 10 2 For Staple Booklet finisher C1 J1 M1 U1 2 1 Open the front cover 1 and remove the clip 2 2 2 Lift the front cover 1 to remove 87 ...

Page 93: ... of the Booklet Finisher remove six screws 2 and remove the rear cover 3 In the case of the Staple Finisher remove five screws 2 and remove the rear cover 3 2 5 Remove four screws 1 and then remove the front inside upper cover 2 This step is unnecessary for the staple finisher 88 ...

Page 94: ...2 6 Remove two screws 1 2 7 With the upper cover 2 open remove the left upper cover 3 by tilting to the right Caution When replacing hook the two claws 1 of the left upper cover to the steel plate 89 ...

Page 95: ...elivery opening is lifted covered and then move down the tray If you move down the tray without lifting the shutter of the delivery opening the stack delivery gate comes off from the Finisher If the stack delivery gate comes off remount it while paying attention so as not to lose the spring for the shaft of the stack delivery gate The tray falls by its own weight when the latch is released so be s...

Page 96: ... the grate shaped upper guide 2 Note When removing 5 screws 3 lift the slide wall guide 4 to detach it 1 hidden screw is located on the back of slide wall guide 2 10 Lift the Tray 1 1 up to the top 2 11 Remove 4 screws 1 on the Tray 1 91 ...

Page 97: ...2 12 Remove 5 screws 1 on the undersurface of the Tray 1 2 13 Detach the Tray cover upper 1 92 ...

Page 98: ...off parts to the original position Caution Make sure to check that the rib 1 of safety cover is located over the lever of Tray 1 closing detect switch 2 If it is located different position the Tray 1 closing detect switch does not work correctly 93 ...

Page 99: ... Description Q ty Fig No 1 Old FC5 5443 020 COVER SAFETY 1 0 L16 New FC5 5443 030 COVER SAFETY 0 1 Countermeasure cut in serial numbers in factory Model Serial number Model Serial number Finisher AA1 JUC01873 Saddle Finisher AA2 JUD04221 Staple Finisher B1 No implemented due to production discontinuance Booklet Finisher B1 No implemented due to production discontinuance Staple Finisher C1 FHN77538...

Page 100: ...r J1 KWF43556 Staple Finisher L1 LWK14216 Booklet Finisher L1 LWQ08791 Staple Finisher M1 LYU01723 Booklet Finisher M1 LYV01732 Staple Finisher T1 QWP00729 Booklet Finisher T1 QWQ00856 Staple Finisher U1 QUX00244 Booklet Finisher U1 QUY00254 95 ...

Page 101: ... belt guide 1 on the front side slips into the edge of the assist unit sheet metal 2 due to this distortion paper in staple operation is caught on by the center return belt guide and is not fed up to the stapling position resulting in the above mentioned symptom Service work If the above mentioned symptom occurs remove the center return belt guide from slipping into state 1 Insert approx 20 sheets...

Page 102: ...move the paper from the delivery outlet of Inner Finisher and perform stapling corner double operation to check that the symptom no longer occurs If the symptom does not improve then check other factors 97 ...

Page 103: ...rvice work 1 Remove the Right Door Unit by referring to Service Manual Disassembly Assembly Pickup Feed System Removing the Right Door Unit 2 Remove the Cassette 1 Pickup Unit by referring to Service Manual Disassembly Assembly Pickup Feed System Removing the Cassette 1 Pickup Unit 3 Remove the Cassette 2 Pickup Unit by referring to Service Manual Disassembly Assembly Pickup Feed System Removing t...

Page 104: ...ssembly and Vertical Path Drive Assembly removed at step 8 Then install them to the Main Body 10 With both of the Paper Pick up Drive Assembly and the Vertical Path Drive Assembly installed tighten the screws 1 to 6 in this order 11 Install the parts by reversing the procedure from step 6 12 Perform copying or printing Check that the symptom does not occur 99 ...

Page 105: ...If the symptom does not improve check other causes 100 ...

Page 106: ...ore rubs against the inner face of the gear As a result the symptom occurs If the symptom occurs during initial rotation after the power is turned ON or after a button on the touch panel is pressed the above cause is highly likely a main factor Service work 1 Remove the Fixing Drive Unit by referring to Service Manual Disassembly Assembly Fixing System Removing the Fixing Drive Unit 2 Remove the c...

Page 107: ... parts by reversing the procedure from step 3 Caution If the sheet for preventing pinching of the cable is attached to the Fixing Drive Unit and the sheet is once removed be sure not to reuse the sheet because its adhesive force is low In order to prevent pinching of the cable route the cable while making sure that the cable is not loosened Especially make sure that the cable is not out of the cla...

Page 108: ...one of the two above is disconnected Paper Surface Sensor of the cassette paper Pickup Assembly is unable to detect the existence of media so cassette 2 lift does not stop and keeps on moving up and then the Abnormal noise occurs The upper right cover switch is unable to detect the state of the cover closed so the message Close the upper right cover of the drawer is showed and the Abnormal noise i...

Page 109: ...tion into a main unit In the normal state of waste toner gear holder A the boss fits into the mounting hole a Also the side of waste toner gear holder and the flat surface of mounting part are set parallel to each other b In the coming off state of waste toner gear holder B the boss does not fit into the mounting hole c Also the side of waste toner gear holder and the flat surface of mounting part...

Page 110: ...ch other However if the new type part mentioned as the factory measure is attached to the main unit the symptom would not occur even if the precaution for inserting a yellow developing assembly is not taken account 1 INTERMEDIATE GUIDE ASSEMBLY FM1 D186 010 2 WASTE TONER GEAR HOLDER ASS Y FM1 D187 010 Countermeasure cut in serial numbers in factory Model Serial number iR ADV C3330i US 120V QTV0471...

Page 111: ... 220V QUF00946 iR ADV C3320 CN 220V QUG02088 iR ADV C3320L CN 220V QUH02247 iR ADV C3330 KR 220V QUJ00838 iR ADV C3325 KR 220V QUK03182 iR ADV C3320 KR 220V QUL01770 iR ADV C3330 TW 120V To be informed as soon as clarified iR ADV C3325 TW 120V To be informed as soon as clarified iR ADV C3320 TW 120V To be informed as soon as clarified 106 ...

Page 112: ... gear holder and Fig B shows the coming off state of waste toner gear holder In the normal state of waste toner gear holder A the boss fits into the mounting hole a Also the side of waste toner gear holder and the flat surface of mounting part are set parallel to each other b In the coming off state of waste toner gear holder B the boss does not fit into the mounting hole c Also the side of waste ...

Page 113: ...d shallowly b and installed insufficiently 3 Check that the above mentioned three bosses and claws are fitted normally and the side of the waste toner gear holder and the flat surface of the mounting part are set parallel to each other If needed replace with the new type intermediate guide assembly FM1 D186 010 and the waste toner gear holder FM1 D187 010 whose shapes are changed so that the waste...

Page 114: ...r 3 Remove the ITB Unit 4 Remove the Front Door 5 Remove the Toner Bottle 6 Remove the Drum Unit Y 7 Remove the Developing Unit Y 8 Remove the Left Cover Upper 9 Remove the First Delivery Tray 10 Remove the Toner Bottle Mount 11 Remove the Control Panel Lower Cover 1 2 Screws 2 2 Claws 3 12 Release the 2 links 1 of the Bottle Motor CAUTION When installing the links of the Bottle Motor be sure to p...

Page 115: ...13 Remove the Front Inner Upper Cover 1 2 Screws 2 1 Connector 3 3 Wire Saddles 4 14 Remove the Front Inner Lower Cover 1 4 Screws 2 15 Remove the Intermediate Guide 1 110 ...

Page 116: ...9627 iR ADV C3320 EUR 230V QTU00964 iR ADV C3330 AS 230V QTZ01584 iR ADV C3325 AS 230V QUB01102 iR ADV C3320 AS 230V QUC02326 iR ADV C3330 IND 230V RJS00563 iR ADV C3325 IND 230V RJU00582 iR ADV C3320 IND 230V RJV01526 iR ADV C3330 CN 220V QUE00762 iR ADV C3325 CN 220V QUF00946 iR ADV C3320 CN 220V QUG02088 iR ADV C3320L CN 220V QUH02247 iR ADV C3330 KR 220V QUJ00838 iR ADV C3325 KR 220V QUK03182 ...

Page 117: ...611 000 MAIN DRIVE ASSEMBLY New FM1 A611 010 MAIN DRIVE ASSEMBLY Countermeasure cut in serial numbers in factory Model Serial number iR ADV C3330 AS 230V QTZ01962 iR ADV C3325 AS 230V QUB01158 iR ADV C3320 AS 230V QUC02595 iR ADV C3330 CN 220V QUE00815 iR ADV C3325 CN 220V QUF00958 iR ADV C3320 CN 220V QUG02089 iR ADV C3320L CN 220V QUH02367 iR ADV C3330 CN 220V G TYT00502 iR ADV C3325 CN 220V G T...

Page 118: ...e SE1107 FY9 6036 000 to work following the procedure below 1 Detach the registration guide unit from the main body referring the Service Manual 2 Apply grease to the edge part a of sheet metal whose bent part is raised for the right front end plate of main body Note Apply grease only to the edge part Applying amount of grease which covers the edge part and pay attention not to apply too much If t...

Page 119: ...DV C3320 IND 230V RJV03413 iR ADV C3330 KR 220V QUJ01129 iR ADV C33125K KR 220V QUK06629 iR ADV C3320 KR 220V QUL03788 iR ADV C3330I LTN 230V RJQ00722 iR ADV C3325I LTN 230V RJR00758 iR ADV C3330 TW 120V QUM00562 iR ADV C3325 TW 120V QUN00567 iR ADV C3320 TW 120V QUP00631 iR ADV C3330I 120V QTV09056 iR ADV C3325I 120V QTW13244 iR ADV C3330I 120V QTX00585 iR ADV C3330 CN 220V G TYT00569 iR ADV C332...

Page 120: ...use it in the work following the procedure Note Molykote EM 50L HY9 0007 000 is the alternative as grease to use 1 Open the right door of the main unit 2 Apply the grease to the portion a of the second delivery drive unit that is between the gear shaft and the cover retaining the shaft Note In using Molykote EM 50L apply it in an amount of about a grain of rice 20mg on the outer circumference of t...

Page 121: ...n amount of about a grain of rice 20mg onto the metal plate of the outer circumference for the shaft before attaching the gear 6 Reassemble the parts in reverse order from the step 4 Service parts FU2 0093 000 GEAR 54T 18T FY9 6037 000 HANARL UD 321 HY9 0007 000 Molykote EM 50L Countermeasure cut in serial numbers in factory Model Serial number iR ADV C3330 AS 230V QTZ02484 iR ADV C3325 AS 230V QU...

Page 122: ...3320i EUR 230V QTT11594 iR ADV C3320 EUR 230V QTU01075 iR ADV C3330 IND 230V RJS00608 iR ADV C3325 IND 230V RJU00584 iR ADV C3320 IND 230V RJV01911 iR ADV C3330 KR 220V QUJ00852 iR ADV C3325 KR 220V QUK04359 iR ADV C3320 KR 220V QUL02360 iR ADV C3330i LTN 230V RJQ00722 iR ADV C3325i LTN 230V RJR00758 iR ADV C3330 TW 120V QUM00501 iR ADV C3325 TW 120V QUN00501 iR ADV C3320 TW 120V QUP00516 iR ADV C...

Page 123: ...ve assembly comes off 31T 15T gears 2 and 21T gear 3 do not mesh with each other b and that results in the above mentioned symptom Service work When the aforementioned symptom occurs remedy the part by implementing the following procedure 1 Open the cover front in accordance with the Service Manual to remove the left cover upper 2 Hook the claw a of laser wiper guide 1 to the appropriate positon o...

Page 124: ...4 Mount the left cover upper and then close the front cover 119 ...

Page 125: ...dition as toner is not supplied enough in the developing unit the data of no toner remains in the machine If the main power is turned on after that the backed up data of no toner is used in the machine and the machine determines that the toner cartridge is empty As a result the Shake Toner Cartridge message is not displayed on the UI screen but Replace Toner Cartridge instead Service work 1 Open t...

Page 126: ...e 2 screws and then remove the cover Rear upper 2 Check a condition of the bottle connector cable If the bottle connector cable interferes with the metal sheet of DC controller PCB wrap insulation tape around the bottle connector cable where interfering occurs If insulation tape is not available work on the wiring so that the bottle connector cable does not interfere with the metal sheet of DC con...

Page 127: ...hort circuit If the coating is damaged and it causes short circuit sensor signal is not correctly detected and the above mentioned symptom occurs Service work 1 Open the Right Door Remove the Right Cover Rear Upper 2 Check whether the coating of the harness in guide assembly is damaged If the coating of the harness is not damaged then check other factors 3 Prepare the newFirst Delivery Unit FM1 D2...

Page 128: ...each paper from sticking When such paper is passed the duplex merging roller gets dirty and paper feeding failure occurs This causes the above mentioned symptom Service work When the symptom occurs clean the duplex merging roller by following the steps below 1 Fully open the right door of the main unit 2 Remove duplexing guide assembly 1 two screws 2 3 Remove stoppers front back 2 of the dulexing ...

Page 129: ...ging roller for cleaning remove it from the shaft support by rotating it in the direction of the arrow and sliding it in the axial direction 6 Assemble it by following the above steps in the reverse order Caution When returning back the duplexing guide assembly removed in the step 2 be careful with the sheet not to be caught and bent 124 ...

Page 130: ...7 Make a test copy and check that a jam does not occur If the symptom does not improve check other causes 125 ...

Page 131: ... types of causes for the above mentioned symptom Cause 1 Adjustment failure of the front alignment plate and the rear alignment plate at the time of assembling causes the above mentioned symptom It occurs when the number of printing paper is small 1 2 sheets 1 If the distance a between the front alignment plate 1 and the rear alignment plate 2 is narrower than the paper width printing paper 3 gets...

Page 132: ...hen the assist claw 3 retunes back to the home position That results in error E514 0002 or Jam 1C14 due to the motor s step out caused by the resistance Service work When the above mentioned symptom occurs because of cause 1 adjust the width of alignment plate following step A below When the above mentioned symptom occurs because of cause 2 replace the stack tray wire with new type one following s...

Page 133: ... 3 and the paper with a scale Note Since the alignment plate is installed a bit tilting toward the delivery direction set the paper to be fitted to the edge on the delivery side 4 Enter the gap value measured in the above step 3 in the calculation formula below enter the calculated adjusted value a and press OK b Adjusted value gap mm x 10 50 Note Correspondence table of measured gap value and adj...

Page 134: ...ust it again from the step 1 6 Copy 10 sets of 1 original and confirm that no jam occurs 7 Finish the operation B Replacement of stack tray wire 1 Remove the inner finisher G1 from the main body referring Service Manual 2 Replace the stack tray wire 1 with new type one 3 Put back the inner finisher G1 to the main body No Part Number Description 1 Old FE3 5953 000 WIRE STACK TRAY New FE3 5953 010 W...

Page 135: ... Countermeasure cut in serial numbers in factory Adjustment of the width of alignment plate Inner Finisher G1 QVA11209 Replacement of stack tray wire Inner Finisher G1 QVA12583 130 ...

Page 136: ...t by the sensor flag to cause the above mentioned symptom Service work When the above mentioned symptom occurs take Countermeasure A or Countermeasure B below Countermeasure A 1 Press down the backup sheet metal to come in contact with the 2nd delivery upper guide 2 Measure the distance between the reference point A the lower section of the 2nd delivery upper guide and the reference point B the up...

Page 137: ...oses with its own weight 4 Close the right cover of the main body No Part Number Description 1 Old New FL1 2468 000 SHEET SUPPORT 2 Old FE3 1109 000 COVER REVERSE GUIDE New FE3 1109 010 COVER REVERSE GUIDE Countermeasure cut in serial numbers in factory Model Countermeasure A Countermeasure B iR ADV C3330 AS 230V QTZ03342 QTZ03348 iR ADV C3325 AS 230V QUB01684 QUB01684 iR ADV C3320 AS 230V QUC0405...

Page 138: ...30V RJV02409 RJV02409 iR ADV C3330 KR 220V QUJ00927 QUJ00958 iR ADV C3325 KR 220V QUK04817 QUK04820 iR ADV C3320 KR 220V QUL02916 QUL02916 iR ADV C3330i LTN 230V RJQ00722 RJQ00722 iR ADV C3325i LTN 230V RJR00758 RJR00758 iR ADV C3330 TW 120V QUM00509 QUM00509 iR ADV C3325 TW 120V QUN00506 QUN00506 iR ADV C3320 TW 120V QUP00556 QUP00556 iR ADV C3330i US 120V QTV07083 QTV07256 iR ADV C3325i US 120V ...

Page 139: ...placed between the rib a and the rib b that supports the empty sensor lever 1 to allow a smoother sliding of the empty sensor lever 1 However the empty sensor lever expands due to heat under a high temperature environment therefore the play may be lost if the dimensions of the ribs are inadequate If the play is lost the smooth sliding of the empty sensor lever is obstructed and results in the abov...

Page 140: ...3 Remove the inner cover Screw 1 pc Claw 2 pcs 4 Replace the empty sensor lever 1 with the new type Claw 2 pcs 135 ...

Page 141: ...V QUC04197 iR ADV C3330 CN 220V QUE01095 iR ADV C3325 CN 220V QUF01219 iR ADV C3320 CN 220V QUG03584 iR ADV C3320L CN 220V QUH03045 iR ADV C3330I EUR 230V QTF10607 iR ADV C3325I EUR 230V QTS18651 iR ADV C3320I EUR 230V QTT17453 iR ADV C3320 EUR 230V QTU01206 iR ADV C3330 IND 230V RJS00748 iR ADV C3325 IND 230V RJU00689 iR ADV C3320 IND 230V RJV02620 iR ADV C3330 KR 220V QUJ01006 iR ADV C33125K KR ...

Page 142: ...0V No implemented due to production discontinuance iR ADV C2230 UL 120V No implemented due to production discontinuance iR ADV C2230 UL 120V G No implemented due to production discontinuance iR ADV C2225 UL 120V G No implemented due to production discontinuance iR ADV C2220 TW 120V No implemented due to production discontinuance iR ADV C2220 KR 220V No implemented due to production discontinuance ...

Page 143: ... Retry Error Assist Motor error Cause Due to the improper installation position of tray guide 1 which is located at the time of inner finisher installation the Inner Finisher G1 overlaps with the tray guide and then the frame base plate of Inner Finisher G1 becomes deformed That results in the above mentioned symptom Fig A shows the tray guide which is installed at proper position Service work Ins...

Page 144: ...139 ...

Page 145: ...per towards to the upstream when clearing ADF jam the paper may get stuck to the roller holder sheet 1 or the paper feed sheet 2 causing these sheets to flip inward and remain in that state When feeding paper from ADF in this state the paper gets stuck to the flipped sheets which are blocking the paper path This causes the above symptom to occur The photo below 1 shows the roller holder sheet in a...

Page 146: ...llowing the procedure below In addition when installing the new type parts the paper feed sheet is no longer needed Be sure to remove and discard it Procedure 1 Open the ADF and remove the lower base cover 1 2 screws 2 Remove the 2 leaf springs 1 2 screws 3 Remove the paper feed roller unit 1 Note The part is not secured Be sure not to make it fall or not to lose it 141 ...

Page 147: ...older 1 and the small roller holders 2 with the new types 5 Remove the two large paper feed sheets 1 and two small paper feed sheets Discard the removed sheets If any glue residue is present after removing the sheets clean it 142 ...

Page 148: ...C8 6422 000 SHEET PAPER FEED New 4 Old FC8 6423 000 SHEET PAPER FEED New Countermeasure cut in serial numbers in factory Model Serial No iR ADV C3330 230V QTZ03795 iR ADV C3325 230V QUB01864 iR ADV C3320 230V QUC04688 iR ADV C3330 CN 220V QUE01110 iR ADV C3325 CN 220V QUF01256 iR ADV C3320 CN 220V QUG03802 iR ADV C3320L CN 220V QUH03224 iR ADV C3330I EUR 230V QTF11773 iR ADV C3325I EUR 230V QTS218...

Page 149: ...58 iR ADV C3330 TW 120V QUM00537 iR ADV C3325 TW 120V QUN00522 iR ADV C3320 TW 120V QUP00616 iR ADV C3330I 120V QTV08698 iR ADV C3325I 120V QTW12182 iR ADV C3330I 120V G QTX00567 iR ADV C3330 CN 220V G TYT00569 iR ADV C3325 CN 220V G TYV00593 iR ADV C3320 CN 220V G TYX00722 DADF AQ1 INCH AB QUR18040 DADF AQ1 A QUS00577 144 ...

Page 150: ... the time of removing the ITB Unit Checking measure B is required at the time of removing the First Delivery Tray Checking measure C is required at the time of removing the Black and Magenta of Toner Bottle Mount Lower 2 Choose a measure according to the cause and perform it Check a measure A B C D when the E025 0110 0210 0310 0410 occurs during the installation Check a measure A C when the E025 0...

Page 151: ...aching state is proper check another measure B 3 Reassemble the part in reverse order of Step B 1 B 4 Perform the action which caused the symptom to confirm if the symptom does not occur any more C Check if the lock levers of Bottle Drive Units are unlocked C 1 Remove the Black and Magenta of Toner Bottle Mount Lower referring Removing the Bottle Drive Unit C 2 Pull out a lock lever a of Bottle Dr...

Page 152: ... When the ITB Unit comes off E025 0110 0210 0310 0410 or E025 0168 0268 0368 0468 occurs When the ITB Unit comes off proceed on to Step D 3 When the ITB Unit does not come off perform another measure D 3 Remove the Bottle Drive Unit referring Removing the Bottle Drive Unit Remove the Bottle Drive Unit YM when E025 0110 0210 or E025 0168 0268 occurs Remove the Bottle Drive Unit CK when E025 0310 04...

Page 153: ...D 5 Reassemble the part in reverse order of Step D 1 D 6 Perform the action which caused the symptom to confirm if the symptom does not occur any more 148 ...

Page 154: ...maged then check other factors 3 Prepare the newFirst Delivery Unit FM1 D274 010 FM1 D275 010 and replace with it Reference When replacingFirst Delivery Unit see Service Manual Disassembly Assembly Pickup Feed System Removing the First Delivery Unit 4 Perform the same operation as the symptom occurred and check that the symptom does not occur If the symptom no longer occurs the work is completed I...

Page 155: ...ymptom occurs Service work When the above mentioned symptom occurs perform service work by following the procedures 1 Refer to Service Manual to make the toner bottle drive unit of the main unit visible 2 Check the joint section a of the arm that locks the rotation of the toner bottle 3 Work depending on the joining state of the arm 3 a In case the arm joint is detached insert the claw into the fi...

Page 156: ...S11290 iR ADV C3320i EUR 230V QTT10023 iR ADV C3320 EUR 230V QTU00964 iR ADV C3330 IND 230V RJS00576 iR ADV C3325 IND 230V RJU00582 iR ADV C3320 IND 230V RJV01657 iR ADV C3330 KR 220V QUJ00852 iR ADV C3325 KR 220V QUK03499 iR ADV C3320 KR 220V QUL02000 iR ADV C3330i LTN 230V RJQ00722 iR ADV C3325i LTN 230V RJR00758 iR ADV C3330 TW 120V QUM00501 iR ADV C3325 TW 120V QUN00501 iR ADV C3320 TW 120V QU...

Page 157: ...ning synchronous signal VSYNC was not transmitted normally at the Scanner Unit side that communicates with the Main Controller PCB E270 0002 Scanner Unit communication error The vertical scanning synchronous signal VSYNC was not transmitted due to horizontal scanning synchronous signal HSYNC error which is sent to the Main Controller PCB Reference Previously it was difficult to identify cause for ...

Page 158: ...le to avoid damaging the flat cable by accidentally folding it etc Reference The new type Flat Cable Set FM1 U015 000 contains the following parts Flat cable Slip sheet FL1 4605 000 Newly set up as service part Clamp sheet a Remove the belt from the reader assembly a 1 Remove the copyboard glass Pull and move the timing belt 3 right and left to bring the scanner unit 1 to the center Note Try not t...

Page 159: ...rk be sure to keep the flat cable loose as shown in the photo A at all times Keeping the flat cable stretched out as shown in the photo B may cause damage to the flat cable a 5 Place the scanner unit 1 sideways as shown in the photo below on the sheet of paper which was placed on the frame in the step a 2 When placing it sideways pay attention to how the flat cable 2 is twisted to avoid any damage...

Page 160: ...e flat cable set FM1 U015 000 and attach it to the reader of the main body Note The areas marked a are the most sensitive areas against damage When removing installing the flat cable work with caution for both front and back sides b 2 Attach the flat cable to the connector 1 of scanner unit 155 ...

Page 161: ...e 4 guide claws 1 to place it as shown in the following photos b 5 Set the flat cable without removing the double sided sheet attached to the folded section a of the flat cable Hold the flat cable temporarily with the clamp sheet 1 on the frame to avoid the flat cable from being loose Note The flat cable is temporarily secured to avoid having the loose flat belt caught by the scanner when it moves...

Page 162: ...n front 1 with right hand and attach it to the mounting groove a on the scanner bushing c 4 Just as the step b 3 also attach the timing belt located in rear 1 to the mounting groove For the timing belt in rear 1 removing the belt first from the pulley 2 makes it easier to attach the belt to the mounting groove c 5 Place the scanner unit on the shaft Return the sheet metal slided in the step a 3 un...

Page 163: ...de of the flame Reference line for attaching b Align the slip sheet with the rear edge of the FFC guide sheet 1 c 7 Position the flat cable 1 where folded in L shape against the rib a of the size detection sensor support mount c 8 Position the flat cable 2 in parallel to the FFC guide sheet light blue 1 Be sure it does not go outside the FFC guide sheet Press the flat cable to the FFCguide sheet l...

Page 164: ... the position A and B A Downward in a vertical direction from the inside of the frame a B Downward in a vertical direction from the inside of the frame in the center between b and c c 9 Remove the liner from the double sided tape located on the backside of the flat cable where folded and attach the doublesided tape Note Be sure that the flat cable is straight against and is not loose from the FFC ...

Page 165: ...ved dimensional accuracy between terminals Model Serial number iR ADV C3330 AS 230V QTZ03319 iR ADV C3325 AS 230V QUB01651 iR ADV C3320 AS 230V QUC03825 iR ADV C3330 CN 220V QUE01058 iR ADV C3325 CN 220V QUF01212 iR ADV C3320 CN 220V QUG03299 iR ADV C3320L CN 220V QUH02871 iR ADV C3330 CN 220V G TYT00569 iR ADV C3325 CN 220V G TYV00593 iR ADV C3320 CN 220V G TYX00723 iR ADV C3330i EUR 230V QTF0973...

Page 166: ...3320L CN 220V QUH05314 iR ADV C3330I EUR 230V QTF18253 iR ADV C3325I EUR 230V QTS33110 iR ADV C3320I EUR 230V QTT29372 iR ADV C3320 EUR 230V QTU01344 iR ADV C3330 IND 230V RJS00890 iR ADV C3325 IND 230V RJU00806 iR ADV C3320 IND 230V RJV04339 iR ADV C3330I KR 220V QUJ01428 iR ADV C33925KG KR 220 QUK10457 iR ADV C3320 KR 220V QUL05889 iR ADV C3330I LTN 230V RJQ00722 iR ADV C3325I LTN 230V RJR00758 ...

Page 167: ... feed retainer 1 may gradually lifts up and an error or an early arrival jam may be induced E516 Paddle motor error with Inner Finisher_G1 E577 Paddle motor error with Inner Finishre_G1 E537 Front alignment motor error 1200 Early arrival jam Cause Depending on the amount of looseness of the clutch 1 in the paddle drive assembly the frictional resistance on the tooth surface of the clutch rises if ...

Page 168: ...lowing the procedure below Mind that the following procedure starts from the point after removing the Inner Finisher from the copier main device Points to note In disassembling the clutch in the paddle drive assembly be sure not to let the viscous grease attaches inside the clutch during the work otherwise the clutch might stop to operate properly Procedure 1 Open the front cover 1 2 Remove the 2 ...

Page 169: ...ion inside the plate 5 Remove the cable guide 5 1 Remove the interlock cable 1 from the cable guide 2 Points to note Do not pull the interlock cable too strong during the work otherwise the micro switch mount at the end of the interlock cable may be damaged Also mind the leaf spring 1 during the work not to deform the leaf spring 1 by touching it during the work 164 ...

Page 170: ...5 2 Remove the 2 screws 2 that is fixing the cable guide 1 5 3 Disconnect the 2 connectors 1 connected to the motor assembly 165 ...

Page 171: ...e left side of the cable guide 1 to release the claw 2 on the left side 5 5 Release the 2 claws 1 and the boss 2 on the right side of the cable guide to remove the cable guide 5 6 Disconnect the 2 connectors 1 166 ...

Page 172: ... 6 1 Remove the E ring 1 shown in the photo to remove the bushing 2 Points to note Mind the claws 3 of the photo interrupter during the work to avoid hit the claws and the photo interrupter comes off 6 2 Remove the 2 stepped screws 1 167 ...

Page 173: ...6 3 Remove the screw 1 6 4 Move the paddle drive assembly 1 in the direction of the arrow and remove it together with the timing belt 2 6 5 Prepare the new paddle drive assembly FM1 C426 000 168 ...

Page 174: ...t the timing belt 1 behind the 18T pulley 2 shown in the photo 6 7 Insert the molded shaft 3 inside the cam 4 while keeping the shaft 1 of the paddle drive assembly so that the shaft fits into the hole 2 of the plate Reference If it is difficult to insert the molded shaft 3 inside the cam 4 a slight rotation of the cam facilitates the fitting 169 ...

Page 175: ...on of the shaft 1 to that of the hole 2 of the paddle drive assembly and then fit there 7 Reassemble the part s in reverse order from the step 6 3 Service parts FM1 C426 000 Paddle drive assembly Countermeasure cut in serial numbers in factory Model Serial No 170 ...

Page 176: ...Inner Finisher_G1 EX QVA13172 171 ...

Page 177: ...as detected E302 0001 Error in paper front white shading Cause Flat cable 1 inside scanner of the main body slides a while carriage 2 scans document and the flat cable is raised b and it may be run over by the carriage If this movement is repeated the flat cable will be disconnected and it will cause the symptom Figure A below shows the correct movement and figure B shows that the lower side a of ...

Page 178: ...ome in contact by following the steps stated below 1 Remove copyboard glass and slide scanner unit 1 to the right 2 Peel the release paper a off the friction sheet 2 until about 30 mm from the tip side where the slip sheet is attached to 3 Lay the tip b of the friction sheet on the black sheet to come in contact with the inner wall c of the reader frame 173 ...

Page 179: ...rotective sheet d of the friction sheet 6 Install the copyboard glass The scanner unit slid in the step stated above 1 will automatically return to the home position when the power is tuned on Service parts No Part Number Description Q ty Fig No 1 Old New FL0 3218 000 SHEET F F C FRICTION 0 1 2 Old FL0 3218 000 SHEET F F C FRICTION 1 0 New FL0 3218 010 SHEET F F C FRICTION 0 1 Countermeasure cut i...

Page 180: ...l No iR ADV C3330 230V QTZ03192 iR ADV C3325 230V QUB01647 iR ADV C3320 230V QUC03814 iR ADV C3330 CN 220V QUE01079 iR ADV C3325 CN 220V QUF01171 iR ADV C3320 CN 220V QUG03298 iR ADV C3320L CN 220V QUH02857 iR ADV C3330I EUR 230V QTF09250 iR ADV C3325I EUR 230V QTS16634 iR ADV C3320I EUR 230V QTT15515 iR ADV C3320 EUR 230V QTU01157 iR ADV C3330 IND 230V RJS00701 iR ADV C3325 IND 230V RJU00673 iR A...

Page 181: ...o the center Note Try not to touch the 2 reader shafts 2 as much as possible as grease is applied on them 2 To protect the scanner unit and keep it from getting soiled fold a A4 size sheet a in half along short side and place it under the scanner unit top of the frame as shown in the picture below 3 Loosen the screw 1 and slide the sheet metal 2 in the direction of the arrow a to loosen the tensio...

Page 182: ...tretched out as shown in the photo B may cause damage to the flat cable 5 Place the scanner unit 1 in parallel to the reader shaft 3 as shown in the photo below Note Be sure not to get any grease on the flat cable 2 from the reader shaft 3 6 Remove the 2 screws 1 located at the left and right ends and disconnect the connector a 177 ...

Page 183: ...n the mirrors from 1 to 4 Clean the side a of the mirrors from 1 to 4 It is recommended to clean them in the order from 1 to 4 Reference The names of each mirror are as below 1 Mirror 1 2 Mirror 2 3 Mirror 3 4 Mirror 4 5 Mirror 5 Error not applicable 9 Layer 2 to 3 sheets of lint free paper put it over your index finger and fold Fold it again in the center and put some alcohol at the tip 178 ...

Page 184: ...ay cause uneven cleaning Start wiping the mirror somewhere in middle in longitudinal direction Stop wiping halfway Move the lint free papers back and forth 11 Reassemble the parts from the step 7 in reverse order Note When reassembling the parts be sure not to get any grease on the flat cable from the reader shaft 12 Make some test prints to make sure that the issue does not occur 179 ...

Page 185: ... As measures against it the shapes of the following parts 1 to 3 are changed 1 Timing belt 1 2 Back end assist button 2 3 Back end assist plate 3 As a result if any one of the above parts is changed all the 3 parts need to be changed simultaneously Service work If changing any one of the timing belt 1 the back end assist button 2 and the back end assist plate 3 prepare the timing belt set 4Y8 3107...

Page 186: ...emove the 5 connectors 1 on the underside of the operation tray assembly 4 Remove the 1 screw 1 located in the direction of the leading edge of the operation tray assembly and remove the sensor mount 2 181 ...

Page 187: ...5 Remove the 2 connectors 1 of the sensor mount 6 Remove the 3 screws 1 on the underside of the operation tray assembly and remove the cable guide including cables 2 182 ...

Page 188: ...y assembly and remove the back end assist motor unit 2 8 Remove the 1 screw 1 located in the direction of the trailing edge of the operation tray assembly 9 Remove the 3 screws 1 on the underside of the operation tray assembly and remove the guide assembly 2 183 ...

Page 189: ...d assist unit 2 Reference If the screw 1 is hidden behind the back end assist plate 3 slide the belt move the back end assist plate and remove the screw 11 Slide the back end assist button 1 in the arrow direction from the back end assist unit and remove the back end assist plate 2 184 ...

Page 190: ...emove the clip 1 and the E ring 2 from the back end assist unit and replace the timing belt 3 with the new type Attention Be careful not to lose the torsion spring 4 14 Put each shaft through the back end assist unit and attach the clip 1 and a new E ring XD2 1100 402 2 185 ...

Page 191: ...rom the step 10 Service parts No Part Number Description Q ty Fig No 1 Old FC5 3553 000 BELT TIMING COGGED 1 0 L20 Q20 New 4Y8 3107 000 TIMING BELT SET 0 1 2 Old FC5 4715 000 BUTTON BACK END ASSIST 1 0 L20 Q20 New 4Y8 3107 000 TIMING BELT SET 0 1 3 Old 4F8 0088 000 PLATE BACK END ASSIST 1 0 L20 Q20 New 4Y8 3107 000 TIMING BELT SET 0 1 4 Old New XD2 1100 402 RETAINING RING E TYPE 0 1 186 ...

Page 192: ... inserted with paper Cause After a cassette is inserted and when lifting plate of the cassette unit is lifted the machine detects paper size and presence of paper If J606 a connector of the cassette pedestal driver PCB is disconnected the cassette 3 and 4 lifter motor does not work and therefore the lifting plate of the cassette unit does not lift As the lifting plate of the cassette unit does not...

Page 193: ... PCB If no connector is disconnected check other factors disconnection of cable and sensor etc 3 Attach the cassette cover rear with the 2 screws 4 Start the main body and please confirm that a symptom does not occur If the symptom does not improve then check other factors 188 ...

Page 194: ...uired Jam Code Sensor Name 1801 Staple less binding jam Clinch Motor Drive Sensor error 1802 Staple less binding jam Clinch HP Sensor error 1803 Staple less binding jam Clinch Motor error 1804 Staple less binding jam time out error of binding operation 1805 Staple less binding jam time out error of return operation after binding Reference If the same jam code occurs two times in a row alarm code 6...

Page 195: ...reasons other than staple free staple mode cause Service work In case staple free staple mode enters limited function mode remove the cause of failure etc and then enter the following service mode to release the limited function mode Service Mode SORTER FUNCTION EMSG CLR OK Reference After releasing the limited function mode in service mode it is not necessary to turn the main power OFF ON 190 ...

Page 196: ...ched to this Service Information and follow the steps below The steps described below start after the finisher is removed from the engine 1 Check the serial number of the Inner Finisher G1 and write down the adjustment values of the applicable serial number from the list of factory adjustment values on the service label 2 Attach the service label on the rear cover Reference Attach the service labe...

Page 197: ...Inner Finisher G1 EX QVA10470 192 ...

Page 198: ...ld type the ground wire contained in the I F cable for the new type is longer Thus the failure such as pinched ground wire is a concern Work according to the following Servicing Work when the old type I F cable is replaced with the new type Service work Fix the ground wire following the steps below when the old type I F cable FM1 G895 000 is replaced with the new type FM1 X980 000 1 Dismount the r...

Page 199: ...der side one screw two connectors 5 Pass the ground wire of the new type I F cable 1 through the cable guide 2 and then fix the ground wire with a screw one screw Attention Place the ground wire within the position a to prevent a pinched wire 6 Attach the connectors two connectors 194 ...

Page 200: ...230V QTF17170 iR ADV C3330I 120V QTV11271 iR ADV C3330I 120V G QTX00585 iR ADV C3330I KR 220V QUJ01300 iR ADV C3330 TW 120V QUM00597 iR ADV C3330I LTN 230V RJQ00722 iR ADV C3325I EUR 230V QTS31152 iR ADV C3325I 120V QTW17063 iR ADV C33925KG KR 220 QUK08239 iR ADV C3325 TW 120V QUN00582 iR ADV C3325I LTN 230V RJR00758 iR ADV C3320I EUR 230V QTT27739 iR ADV C3320 KR 220V QUL04609 iR ADV C3320 TW 120...

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