Canon imageRUNNER ADVANCE C3330 Series, Troubleshooting Manual, Page: 132 / 200

3) When the assist claw [1] that has completed the delivering operation goes back to the home position, printing paper [2] is
caught at the back [a] of the assist claw, and its resistance has the motor step out to cause E514-0002 or 1C14 jam.
<< Cause 2>>
The symptom occurs, when the degree of upper curl is large or the printing paper is fanned by the window from the air-conditioning
equipment.
1) The leading edge of delivered printing paper [a] gets caught on the stack tray wire [1].
2) The printing paper getting caught on at the step 1) retains the next printing papers [2]. Therefore the subsequent printing paper
[4] gets caught on the back of assist claw [a] and a resistance is generated when the assist claw [3] retunes back to the home
position. That results in error E514-0002 or Jam 1C14 due to the motor's step-out caused by the resistance.
[Service work]
When the above-mentioned symptom occurs because of cause 1, adjust the width of alignment plate following step A) below.
When the above-mentioned symptom occurs because of cause 2, replace the stack tray wire with new type one following step
B) below.
A) Adjustment of the width of alignment plate
1) Select the paper to be set in the processing tray unit from Service Mode.
In case of A4 size : Service mode > SORTER > ADJUST > INF-ALG1
In case of LTR size : Service mode > SORTER > ADJUST > INF-ALG2
[Note] The paper size used for the width adjustment of the alignment plate is A4 size or LTR size.
2) Enter -50 in the section for entering the adjusted value [a] of the target paper and press OK [b] (the image below is the case
of A4)
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