Canon imageRUNNER ADVANCE 525 I, Service Manual

Page: 263 / 651

CAUTION:
Be sure to check that the USB device has 1 GB or more of free space before collecting a log.
If capacity of the USB device is insufficient, logs that failed to be saved will be deleted so that analysis of the symptom
cannot be performed.
Exporting to a PC
• PC with SST installed
• Network connection cable
When exporting debug logs to a PC, a PC with SST installed and a network connection cable are required.
Common (When Exporting to a USB Device, or When Exporting to a PC)
• DEBUG SRAM PCB ASS'Y Board
In the following conditions, debug logs cannot be saved, therefore the DEBUG SRAM PCB ASS'Y Board is required.
• When restart is repeated
• When all the operations of the device are frozen and manual logs cannot be collected.
• When the machine would not recover from sleep mode
Refer to the following regarding installation on to the Controller PCB.
DEBUG SRAM PCB
Reference example of installation
■ Work Flow
The flow of saving/collecting Sublogs is shown below.
1. Preparation
Refer to “Flow of Determining the Procedure for Collecting Logs” on page 251 , and make the preparation as needed according
to a situation where an event has occurred.
2. Reproduction of the symptom
Reproduce the symptom.
3. Saving of manual logs
Save manual logs that require manual operation.
4. Output of reports
Output reports necessary for escalation.
6. Troubleshooting
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