Canon imageRUNNER ADVANCE 525 I, Service Manual

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2. Execute the following service mode.
COPIER > Function > SYSTEM > DOWNLOAD
3. The host machine will enter download mode. Press [8] on the Numeric Keypad.
[ [ [ [ [ [ [ [ Root Menu (USB) <v25.12> ] ] ] ] ] ] ] ] (v25.12)
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[ 1 ] : Select Version
[ 4 ] : Clear/Format
[ 5 ] : Backup/Restore
[ 8 ] : Download File
[ 9 ] : Version Information
[ Reset ] : Start shutdown sequence
4. [Download File Menu] will appear. Press a numeric key for the file to download.
[ [ [ [ [ [ [ [ Download File Menu (USB) <v25.12> ] ] ] ] ] ] ] ] (v25.12)
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[ 1 ] : SUBLOG Download
[ 4 ] : ServicePrint Download
[ 5 ] : NetCap Download
[ C ] : Return to Menu
• Press [1] key to download Sublog.
• Press [5] to download network packet log.
5. The files to be downloaded and the number of files are displayed. Check the following items and press [0] on the
Numeric Keypad.
• Whether the manual log that was saved at the time of reproduction of the symptom is displayed under Event Logs
• Whether the date and time at which the symptom was reproduced is within the period of Continuous Log
Example: When the symptom was reproduced at 9:40 on April 14, 2017 and a manual log was saved
Check that the manual log that was generated at 9:40 on April 14, 2017 is displayed under Event Logs.
Check whether 9:40 on April 14, 2017 is included in the logged period(from 8:03:33 on March 22, 2017 to 9:45:14 April
14, 2017) of the ContinuousLog.
[ [ [ [ [ [ [ [ Sublog Download (Ev CuntinuousLog) ] ] ] ] ] ] ] ]
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Event Logs ( lastest 10 files) :
20170414_09-40-UPN00003-V2512_Debuglog@Cnt123
20170404_16-02-ZZZ00000-V0254_ServiceCall-E719-0001
20170328_08-22-ZZZ00000-V0254_exception
ContinuousLog :
Period : 20170322_0803-33 to 20170414_0945-14
Toral : 102files
/ Execute ? /
-(OK) : 0 / (CANCEL) : Any other keys -
Continuous log:
Check that the date and time at which
the symptom occurred are included within
the collection period of continuous logs.
Automatic (event) log / manual log:
Check that the manual logs that have
been saved when the symptom occurs.
6. Troubleshooting
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