Help
130
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest
support material available for your Teranex Processor hardware.
Blackmagic Design online support pages
The latest manual, software and support notes can be found at the Blackmagic Support Center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design support
If you can't find the help you need in our support material, please use the "Send request" button, on
the support page for your hardware model, to email a support request. Alternatively call your nearest
Blackmagic Design support office at www.blackmagicdesign.com/company.
Checking the version currently installed
To check which version of Blackmagic Teranex software is installed on your computer, open the About
Teranex Utility window.
On Mac OS X, open Teranex Utility from the Applications folder. Select About Teranex Utility from
the application menu to reveal the version number.
On Windows 7, open Teranex Utility from your Start menu. Click on the Help menu and select
About Teranex Utility to reveal the version number.
On Windows 8, open Teranex Utility from the Blackmagic Teranex tile on your Start page. Click on
the Help menu and select About Teranex Utility to reveal the version number.
How to get the latest updates
After checking the version of Blackmagic Teranex software installed on your computer, please visit the
Blackmagic Support Center at www.blackmagicdesign.com/support to check for the latest updates. While
it is usually a good idea to run the latest updates, it is a wise practice to avoid updating any software if you
are in the middle of an important project.
Help
