5-8
Maximus Reference Manual
MANU-MAXIMUS-02
Revision-02
Troubleshooting Guide
Chapter 5: Maintenance
Troubleshooting Guide
The terminal has no user-serviceable parts. Accu-Time terminals must be operated within
the parameters described in this document. Any operation performed contrary to these
parameters voids the warranty.
CAUTION
Table 6-1
Troubleshooting Diagnostic Table
Symptom
Possible Cause
Solution
Terminal does not
power up, the display
and none of the status
LEDs are lit.
No DC power applied.
Ensure primary side of DC power pack assembly
is plugged into a live AC outlet. Ensure
secondary side of DC power pack assembly is
plugged into the Time and Data Collection
Terminal (DCT).
Test the outlet by plugging in another appliance.
If all else fails, replace the power pack assembly.
Terminal is not
communicating with
host computer.
Terminal to Host
communication cable is
defective or unplugged on
either end.
Verify cable is tested and plugged into both
ends. Ensure that cable termination guidelines
and lengths are observed.
Ensure the application package is loaded and
running on the host.
Terminal does not
accept badge data.
Bar code badge is not
manufactured to the proper
specification.
See the vendor’s specifications for
manufacturing criteria.
Badge is being swiped in the
wrong direction.
Ensure media faces the correct direction: turn
the card around and try again.
Badge code format is not
supported.
Ensure badge code is among those supported.
Supported codes include most standard bar code
formats including UPCA, 128, 3 of 9, Interleave
2 of 5 and more, as well as IATA Track I and ABA
Track II magnetic stripe input (reader dependent).
Badge reader needs
cleaning.
Swipe a pre-moistened (isopropyl alcohol)
cleaning card through the reader several times.
Badge number does not
exist in validation file.
See a supervisor.
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