AT&T 6386 WGS, Installation And Maintenance Manual

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Recovery from
System Failures
You may be responsible for recovering the system from cartridge tapes or
diskettes after a system failure at the customer site.
The procedures for reinstalling the operating system software are provided in
Chapter 3, Software Installation. This chapter provides procedures for
recovering system administrative and voice files. Depending on the version
of the software you have installed on your computer, there may be some
minor differences in the system messages that appear on the screen.
N o t e
The file restore procedures in this chapter are also used for upgrading from
release 1.1 to release 2.0 of AUDIX Voice Power, and for reinstalling
release 2.0
Before you can recover the system after a crash, you must first determine
what caused the crash to occur and then try to fix it.
There are three possible problems that might have occurred:
•
Hard disk failure
•
Motherboard failure
•
Data corruption
Refer to Chapter 4, Configuration Testing and Troubleshooting, to determine
what the problem is and how to resolve it. The remainder of this chapter
explains how to recover system administrative and voice files after hard disk
failure or data corruption.
Note
If the customer has a tape drive, it should be used for recovery. Recovery
from diskette is much slower and should be used only if tape is not
available.
Recovery from System Failures 6-1