AT&T 6386 WGS, Installation And Maintenance Manual

Page: 111 / 213

Trouble Indication
User Response
Constantly receiving a busy
The switch interface software is
signal when attempting to call
not loaded or incorrectly loaded.
into the Voice Mail service.
The second serial port is not
disabled.
For the System 75, the DCP Board
or TN-754 board is bad.
Service hour administration
The system date or time has been
does not work properly.
changed.
Use the date command to verify
and if necessary correct the system
date and time. Then reset the
voice system by stopping and
restarting it.
Outcalls not being made
The system date or time has been
reliably.
changed.
Outcalls will work properly for
messages left after the date or time
change. Outcalls for messages left
before the date or time change
have the previous time stamp and
may not work properly.
Indication that maximum
Check that the total number of
simultaneous ports exceed the
Voice Mail, Call Answer, and
number of ports available when
Automated Attendant ports is
changing the outcalling
greater than or equal to the
parameters.
number of simultaneous ports
requested. If not, lower the number
of simultaneous ports.
During system startup, this may
occur if ports are still being
initialized. Wait a few minutes and
try again.
Many subscribers get messages
Stop and restart the voice system.
about multiple logins to their
mailboxes.
Configuration Testing and Troubleshooting 4-11