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Troubleshooting
153
CV17 17" Modero Coor Video Touch Panels
Troubleshooting
This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of a Modero touch panel.
Troubleshooting Information
Symptom
Solution
Manifest.xma can not be found
.
An error occurs when sending a
file to a G4 panel.
• Manifest.xma is the file that contains the listing for all the files. If you
see this error again, before attempting to send the file, uncheck the
Smart Transfer box. It may be necessary do a Full Clean.
Calibration is not working.
• After the Modero touch panel has been updated with a new firmware
kit (downloaded to the panel through NetLinx Studio), the calibration
could need to be reset.
• Cycling power to the panel should provide a baseline calibration for
the particular touch panel. Proceed to the Calibration page and reset
the on-screen calibration.
Panel doesn’t respond to my
touches
• The protective cover acts to press on the entire LCD and makes
calibration difficult because the user can’t calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed
before beginning any calibration process.
There is a crawling, dashed line on
the left border of the graphics.
• On some units at some resolutions, there are wavy lines across the
entire screen. This has been seen on middle resolutions and is
referred to as the "Mid Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update firmware to the latest v2.XX. firmware.
• Visit the
www.amx.com
>
Tech Center
>
Downloadable Files
>
Firmware Files
>
Modero panels
. Then Download the KIT file to
your computer.
I updated my panel firmware but
my Battery Base page doesn’t
seem to be working properly.
• Cycle power manually to the panel and check the Battery Base page
after startup.
• If downloading the firmware to the panel via a COM port, try using an
IP Address and retry the download of the firmware to the panel.
My Modero panel isn’t appearing
in my Workspace window.
• Verify that the System number is the same on both the NetLinx
Workspace window and the System Connection page on the Modero
panel.
• Verify you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System
Connection page.
• Refer to the
System Connection Page
section on page 99 for more
information.
My Modero panel can’t obtain a
DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few
minutes to provide the address.
• Verify there is an active Ethernet connection attached to the rear of
the Modero before beginning these procedures.
• Select
Diagnostics
>
Network Address
, from the Main menu and
verify the System number.
• If the IP Address field is still empty, give the Modero a few minutes to
negotiate a DHCP Address and try again.
Summary of Contents for modero NXD-CV17
Page 1: ...Operation Reference Guide Touch Panels NXT D CV17 17 Modero Touch Panel Last Revised 8 04 2010...
Page 10: ...viii CV17 17 Modero Coor Video Touch Panels Table of Contents...
Page 56: ...Installation 46 CV17 17 Modero Coor Video Touch Panels...
Page 86: ...Upgrading Modero Firmware 76 CV17 17 Modero Coor Video Touch Panels...
Page 162: ...Appendix 152 CV17 17 Modero Coor Video Touch Panels...
Page 167: ...Troubleshooting 157 CV17 17 Modero Coor Video Touch Panels...