Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850
Page 33
Version: T Revised: February 14, 2019
Call Transfer Function Button LED
solid red
transfer process initiated.
Soft Keys Available
Cancel
stop the transfer and reconnects the call. No further action.
To VM
send the incoming call directly to voicemail (only available for: Call Appearance, Intercom, and
ACD Appearance).
Attended
immediately places a call to the intended recipient.
NOTE:
an Attended transfer requires an unused Call Appearance.
Back
return to the starting Call Transfer screen. Available on the Call Transfer Option: To VM.
Calls
open the Call History screen to select a recipient of the transfer. Available on the Call Transfer
Option: To VM.
Redial
Calls the last-dialed outbound call placed from the phone, the Interact application, or the Reach
Remote Control application. Unless the Line Appearance(s) Use of Dial Plan phone option is
enabled, the system only redials Call Appearance-dialed calls.
NOTE
: The Verge 9304 IP phone does not support the Reach Remote Control feature.
Transfer
complete the call transfer action.
Merge Calls
joins the original caller, Allworx user, and the intended recipient on a temporary conference call.
Dismiss
clears the screen of the transfer completed message. Available when transfer is complete.
Add Contact
open Add Contact screen (available for original callers not in the Contacts). See
for more information.
Blind Transfer
Attended Transfer
Merge Calls
Press
Transfer
to complete the call
transfer.
Press
Merge Calls
for
a temporary
conference call
Call transferred when user
hangs up.
Press
Transfer
to complete the
transfer and leave the call.
After a successful transfer, the
screen confirms the transfer
recipient.
