Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850
Page 9
Version: T Revised: February 14, 2019
See the additional sections in this user guide for more information about the available programmable
buttons:
ACD Appearance
Automatic Call Distribution Appearance - enable users to log in and out of the ACD queues.
NOTE
: This feature is not available on the Allworx 6x12 and the Connect 300 series servers.
Bluetooth Hands-Free*
Enable connecting a
Bluetooth
enabled mobile device to the Verge 9312 phone. Once
connected, pressing the Bluetooth Hands-Free programmable button transitions the call
between the connected device and the handset or speaker phone. If there is no active call,
users can press to connect to or disconnect from a mobile device.
Busy Lamp Field (BLF)
Monitor and dials another specified phone.
Call Appearance
Place or receives phone calls.
Call Supervision
Enable supervisors to dial in and monitor calls for designated handsets in three modes:
Centrex Flash*
Provide an analog hook flash signal to the CO (when connected) to perform flash-related
actions such as call transfer.
Contact
Monitor, dial, or transfer a call another specified user.
NOTE:
The Contact PFK for Allworx users only provides user status or presence status on
Verge IP phones when connected to an Allworx Connect server.
DND*
Toggle on and off the phone status to Do Not Disturb.
Emergency Alert
Receive audible and visual alerts when any local or remote handset on the system makes an
emergency call.
Hot Desk*
Log in to shared phones, receive calls, and place calls using the caller ID.
NOTE:
The Hot Desk PFK and all other programmable buttons remain as originally
configured for the Verge phone; configured programmable buttons do not change when a
new user logs in. Allworx systems with Connect servers load the Personal Contacts after
logging in.
Line Appearance
Monitor the status of an outside line, answer incoming calls on that line, and select the line
for outbound calls.
NOTE:
Cell Phone Dialing mode is not available on Line Appearance Calls.
PBX Behavior
The phone dials the designated extension.
Key System Behavior
The phone places an intercom connection to the designated
phone.
Barge in
After connecting the call, both participants in the call hear the supervisor. The
supervisor can transition to silent monitoring by pressing the phone Mute
button.
Whisper
Only the user hears sounds from the supervising phone, not the other
participant. The MUTE button controls audio going to the user. The supervisor
cannot initiate two-way communications with the other participant.
Silent
Monitor
Neither party in the call hear the supervisor. The Mute button on the
supervisor handset lights red. The supervisor can speak to the participants of
the monitored call at any time by pressing (disabling) the Mute button.
