Allworx Verge 9304, User Manual

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Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page 51
www.allworx.com
Version: T Revised: February 14, 2019
Call Queue Appearance and ACD Appearance Programmable Button LED
solid red agent not logged in to the ACD queue.
flashing green incoming call or active call on hold.
solid green active call.
amber (ACD only) the only agent logged in.
flashing red incoming call while agent is in wrap-up time, incoming call while agent is not logged in call
queue, or (ACD only) agent has specified a busy reason.
Call Queue Appearance and ACD Appearance Soft Keys
Ok (Call Queue Appearance only) accept the entered log in information.
Cancel returns to the Idle screen.
Delete clears the entire entry field.
Done all field entries or selections are complete.
Clear clear the previously entered character.
Select All / Clear All choose all options at once / unselect all options at once.
Park a system wide hold. See “Park a Call” on page 24 for more information.
Conference connect up to four parties together. See “Conference Call” on page 35 for more information.
Merge Calls Combines all calls into one conference call. Only available when performing a conference call.
Options Enables placing a party on hold or hangs up a party. Only available during a conference call.
Leave Enables dropping off the conference call while the other parties remain active. Only available
during a conference call.
Add Call Enables a fourth party to join a conference call. Only available during a conference call.
Queue Stats/Hide Stats displays the number of queued calls and the longest wait time information during an active
ACD call.
Add Contact opens the phone screen to add a new contact (available for callers not in the Contacts) during
an active ACD call.
Dismiss return to the idle screen.
Queues displays queues assigned to the agent.
Log out all logs out the agent from all ACD queues.
Busy immediately opens the Select Busy Reason screen.